GMC Envoy Complaints (2004)

718 consumer complaints on file.

#11244822August 18, 2019
VISIBILITY/WIPER
BACK WINDOW SPONTANEOUSLY BUST. 2 TIMES IT AS HAPPEN LESS THEN 1YEAR APART ON MY THIRD WINDOW IT BLEW UP IN MY WIFE'S FACE THE SECOND TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242594August 8, 2019
POWER TRAIN
I WAS DRIVING BACK HOME, PULLED IN MY DRIVEWAY, PUT THE VEHICLE IN PARK AND WHEN I RELEASED THE BRAKE PEDAL THE VEHICLE JUMPED AND TOOK OFF IN REVERSE. I MISSED HITTING MY WIFE BY INCHES. I STOPPED AND RESTARTED THE VEHICLE. IT WOULD NOT START. I TRIED TO PUSH THE BUTTON ON THE SHIFTER.I INTERNET SEARCHED IT WAS SAID TO BE THE LOCKOUT DEVISE. I INSPECTED THE TRANS AND FOUND THE CABLE THAT COME FROM THE SHIFTER TO THE TRANS WAS OFF AND TRANS BRACKET WAS WORN FROM USE. IF IT HAPPENED IN A PARKING LOT I COULD HAVE HIT SOMEONE OR THE VEHICLE BEHIND ME. I CONTACTED GMC NO KNOWLEDGE OF THE SAFETY PROBLEM I HAVE DESCRIBED. MY CASE FILE IS[XXX]. I TALK WITH AMY AND JUNAID AT EXT 42846. THEY TOLD ME I HAD TAKE IT TO THE DEALER FOR INSPECTION TO DETERMINE IF IT IS A DEFECT OR WEAR AND THAT THE DEALER WOULD TAKE 1 HR TO INSPECT THE VEHICLE WHICH I WOULD HAVE TO PAY FOR. I THEN CALLED 2 DEALERS LOVE CHEVROLET INVERNESS FL 34453 AND EAGLE BUICK, PONTIAC & GMC TRUCK HOMOSASSA FL. I WAS TOLD BOTH SERVICE REPS THAT THIS HAPPEN ALL THE TIME AND THEY WOULD CONFIRM THAT IT WAS DUE TO WEAR AND NOT A DEFECT. BUT IN YOU MANUAL THERE IS NO PROVISIONS TO INSPECT THE SHIFTING CABLE WITH IS A SAFETY PROBLEM WHICH GM AND THE DEALER ARE AWARE OF BUT IGNORE AND TELL YOU HAVE TO BUY A NEW CABLE FOR $75.00 INSTEAD OF SUPPLYING THE BUSHING THAT HAS BEEN WORN OUT THAT IS PRESS FIT INTO THE CABLE THE ONLY DEFECT ON THE CABLE IS THE BUSHING WHICH COST AT MOST $3.00 AND A VERY EASY FIT. I HAVE A BUICK RAINER WITH THE SAME DEFECT VIN[XXX] THE WAY IT WAS REPAIRED WAS THE SHIFT LEVER ON THE TRANS PIN WAS REMOVER AND A BOLT AND NUT WERE PUT IN PLACE OF THE OEM PIN ON SHIFTER AND IT WAS BOLTED TO THE SHIFTER END OF THE CABLE NO OEM REPAIR THIS VEHICLE WAS SOLD TO ME BY GM EAGLE BUICK. I OWN 2 GM VEHICLES WITH THE SAME SAFETY PROBLEM. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222550June 25, 2019
UNKNOWN OR OTHER
MY MECHANIC SAID PARTS OF MY FRAME WERE MISSING AND IT WAS RUSTED ENOUGH THAT IT COULD NOT BE REPAIRED. I ORIGINALLY THOUGH MY REAR U-JOINT WAS GOING OUT. CAN'T FIX IT, CAN'T SELL IT. IT ONLY HAS 170,000 MILES AN IS IN GREAT SHAPE OTHERWISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207494May 14, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE EXTREMELY DIM - ALWAYS HAVE BEEN. FOUND OUT IN MARCH FROM A COLLEGE CLASS THAT THERE WAS A RECALL I WAS UNAWARE OF (NEVER SAW MAIL ABOUT IT). ANYHOW, A 2004 VEHICLE IS ONLY GETTING OLDER AND ITS LIGHTS ARE A HUGE LIABILITY. MORE CURIOUS AS TO WHY THERE'S A DEADLINE FOR A RECALL (IF THERE IS A PROBLEM WITH A VEHICLE THAT IS SOLD THEN IT SHOULD BE FIXED - ESPECIALLY IF IT PUTS OTHERS AT RISK).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186598March 13, 2019
ELECTRICAL SYSTEM, STRUCTURE:BODY:TAILGATE, AIR BAGS
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS PARKED, THE TAILGATE LATCH AND MOTOR FAILED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TAILGATE MOTOR FAILED AND NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE AIR COMPRESSOR FAILED TO INFLATE THE AIR BAGS EVENLY. THE VEHICLE WAS TAKEN TO W-K CHEVROLET BUICK GMC CADILLAC (LOCATED AT 3310 W BROADWAY BLVD, SEDALIA, MO 65301, (660) 826-8320), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163923December 29, 2018
ELECTRICAL SYSTEM
DRIVING AT A LOW SPEED DOWN HILL ON A CITY STREET, WITH THE CAR IN THE DRIVE POSITION, THE CAR STALLED. THIS HAPPENED AGAIN DRIVING ON A FLAT SERVICE OF A PARKING LOT OF A SHOPPING CENTER. AGAIN, WITH THE CAR IN THE DRIVE POSITION GOING AT A LOW SPEED THE CAR STALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133420October 4, 2018
AIR BAGS
FOUR VEHICLE ACCIDENT, #THREE VEHICLE IN LINE FROM THE FRONT. TRAVELING AT POSTED SPEED LIMIT OF 60MPH. SUDDEN HARD BRAKING, HIT IN THE FRONT & REAR OF THE VEHICLE, VEHICLE WAS CONSIDERED A TOTAL RIGHT OFF. NO AIR BAG DEPLOYMENT ON DRIVER OR PASSENGER IN FRONT SEAT! RUSH HOUR TRAFFIC ON FOUR LANE ST. HWY., DFW, TX. MARCH OF 2014.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11130562September 21, 2018
FUEL/PROPULSION SYSTEM
HAD ANOTHER GAS TANK PUT IN AFTER 3 BREAKING AND LEAKING GAS. NOW IT CUTS IN AND OUT GOING DOWN THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129244September 13, 2018
FUEL/PROPULSION SYSTEM
THE GAS TANK KEEPS CRACKING CAUSING GAS TO LEAK OUT. IT HAS BEEN IN THE SHOP TWICE FOR THIS AND CAR HOP ONLY WANTS TO CONTINUE TO PUT A USED TANK ON IT. THE SHOP REQUESTED A NEW TANK BE PURCHASED AND THEY DENIED TO REQUEST. THE FIRST TIME IT WAS IN THE SHOP THEY WEN THOUGH THREE TANKS THEN IT ONLY LASTED ABOUT A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118061August 6, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE INADVERTENTLY DECELERATED. THE CONTACT STOPPED AT A FUEL STATION AND PROCEEDED TO CHECK ALL THE FLUID LEVELS. THE CONTACT CONTINUED TO DRIVE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COULD ONLY OPERATE THE VEHICLE IN FIRST AND SECOND GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND COMPLAINT NUMBER: 84441281449 WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 140,395. *TT CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED WITH A REMANUFACTURED TRANSMISSION IT IS A KNOW FACT IN THE AUTOMOTIVE INDUSTRY THAT GM IS AWARE OF THE FAULTY CONSTRUCTION OF TRUCK TRANS MISSIONS. MY TRANSMISSION WAS SERVICED ABOVE AND BEYOND THE MANUFACTURED RECOMMENDATION. THE ATTACHED DOCUMENT FROM JASPER TRANSMISSION DEMONSTRATED ALL THE AREAS THAT THEY NEED TO ADDRESS BECAUSE OF ALL THE SAFETY FAILURES IN THE ORIGINAL MANUFACTURING. THE FAILURES WITHOUT NOTICE CAUSING A MAJOR SAFETY ISSUE. ENGINE-TRANSMISSION-EXCHANGE ADDRESSED THE SAME ISSUES WHEN REMANUFACTURING. SEE ATTACHED DOCUMENTS FROM JASPER TRANSMISSION AND THE PACKING SLIP OF THE PURCHASED TRANSMISSION ADVANCE AUTO INSTALLED AT THE AUTO CENTER (SEE VIN NUMBER). UPDATED 10/22/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114139July 27, 2018
FUEL/PROPULSION SYSTEM
FUEL TANK. AT LEAST THREE YEARS AGO, I RECEIVED A RECALL FORM GM BECAUSE OF THE FUEL FILLER TUBE/FUEL TANK WAS COMPROMISED AND I WAS BEING RECALLED FOR A FUN TANK REPLACEMENT. WENT TO MY GMC DEALER (NALLEY OF BRUNSWICK GA) WHO TOLD ME THAT FUEL TANKS WERE ON NATIONAL BACKDOOR EVEN THOUGH THEY HAD THE FILLER TUBE PARTS, WOULD NOTIFY ME WHEN THE TANKS AVAILABLE. I FAITHFULLY REVISTEDTHEM EVERY 6 MONTHS TO BE TOLD SAME STORY, STILL NO FUEL TANKS. I BELIEVE NOW THEY ARE HOPING I JUST GO AWAY. IN THE MEAN TIME I STILL CANNOT FILL UP THE TANK WITHOUT HAVING GAS FUMES EMANATING FROM UNDER THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111948July 17, 2018
UNKNOWN OR OTHER
VEHICLE WAS PARKED AND 11 HOURS LATER CAR IGNITED ON FIRE AND BURNED COMPLETELY. SECURITY FOOTAGE SHOWS THAT VEHICLE WAS UNATTENDED AND THAT THERE WAS NO TAMPERING. FIREFIGHTERS OBSERVED THAT THE FIRE STARTED AT THE FRONT OF THE VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11105041July 2, 2018
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
THE ABS LIGHT STAYED ON AFTER THE FACT I HAD THE BREAKS SERVICED A FEW YEARS AGO. THE AIRBAG LIGHT HAS BEEN ON FOR ABOUT A YEAR. NOW MY BREAK LIGHT STOPPED WORKING, I REPLACED THE FUSE AND STILL NOT WORKING AND NOW THE HEADLAMPS STOPPED WORKING. THEY ONLY WORK ON HIGH BEAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096560May 17, 2018
VEHICLE SPEED CONTROL
MY ENVOY'S CRUISE CONTROL WILL NOT ENGAGE AT ANY SPEED ABOVE 60 MPH. WHEN THE CRUISE CONTROL BUTTON IS PRESSED THE CRUISE CONTROL LIGHT WILL COME ON AND GO OFF AGAIN, WITHOUT ENGAGING THE CRUISE CONTROL SETTING. HOWEVER, AT ANYTHING 55 AND UNDER THE CRUISE CONTROL WILL ENGAGE FINE. ALSO MY 4X4 WILL NOT WORK EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073734February 19, 2018
FUEL/PROPULSION SYSTEM
LEAKS FUEL. COMMON PROBLEM FROM WHAT I AM READING ONLINE. WAS TOLD BY SERVICE TECH THAT FUEL TANK NEEDS TO BE REPLACED. PLASTIC TANK IS BROKEN WHERE FILL HOSE CONNECTS TO THE TANK INLET CHECK VALVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066486February 1, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY. UPON ENTERING AND STARTING THE VEHICLE, THE SPEEDOMETER DISPLAYED A READING OF 45 TO 90 MPH AND THE TACHOMETER DISPLAYED A READING OF 1 1/2 RPMS. THE CONTACT STATED THAT THE FAILURE OCCURRED MOSTLY DURING THE WINTER MONTHS. THE CONTACT ALSO STATED THAT THE BATTERY CHARGING ALERT DISPLAYED INCORRECTLY AS WELL AS THE FUEL GAUGE. WHILE DRIVING VARIOUS SPEEDS, THE SPEEDOMETER DISPLAYED INCORRECTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT MALFUNCTIONING MAGNETS AND THE CLUSTER NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE SPEEDOMETER WAS REPLACED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE CIRCUIT BOARD AND INSTRUMENT PANEL NEEDED REPLACEMENT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060757January 5, 2018
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS STATIONARY, THE EXHAUST MANIFOLD FRACTURED AND THE HEAT FROM THE EXHAUST MANIFOLD DAMAGED THE FRAME OF THE VEHICLE. THE CONTACT STATED THAT THE FAILURE CAUSED SEVERE RUST AND CORROSION. IN ADDITION, THE CONTACT STATED THAT THERE WERE HOLES IN THE FRAME. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT SAFETY RELATED AND THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054000December 11, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY. THE CONTACT STATED THAT THE VEHICLE'S ELECTRICAL SYSTEM STOPPED THE VEHICLE FROM STARTING. THERE WERE UNKNOWN WARNING INDICATORS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TOWED MULTIPLE TIMES DUE TO FAILING TO START. AN INDEPENDENT MECHANIC STATED THAT THERE WAS A CABLE DISCONNECTED, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED AGAIN AND THE VEHICLE WAS TAKEN TO JESSUP AUTO PLAZA (68-111 E PALM CANYON DR, CATHEDRAL CITY, CA 92234, (760) 328-9999). THE TECHNICIAN WAS UNABLE TO LOCATE A FAILURE AND THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE OCCURRED AGAIN. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 72,338.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047572November 20, 2017
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
SPEEDOMETER FLUCUATES PAST 120 AND SOMETIMES DROPS PAST 0 WHILE DRIVING. THE FUEL GAUGE WILL SHOW FULL EVEN WHEN IT'S NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039900October 26, 2017
FUEL/PROPULSION SYSTEM
RECENTLY, WHEN THE A/C OR HEATER IS TURNED ON, THE SMELL OF FUEL COMES THRU THE AIR VENTS. IT IS A STRONG ODOR WHICH LAST FOR A FEW MINUTES TO SOMETIMES LONGER. I HAVE TO PUT THE WINDOWS DOWN IN ORDER TO NOT GET DIZZY OR GET A HEADACHE. THE VEHICLE BE IN MOTION OR STILL FOR THIS TO HAPPEN. MILEAGE IS AROUND 95,000. I'VE HEARD IT'S A CRACKED FUEL LINE OR FUEL TANK AND READ MANY COMPLAINTS ABOUT THE SAME; THEREFORE, WHY NO RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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