Genesis GV80 Complaints (2023)

37 consumer complaints on file.

#11540128August 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision warning and active assist are practically inoperable. The vehicle doesn't detect the car in front of it and doesn't show it on display. The operation doesn't match the described function in the owner's manual. After trying to work with Genesis Corporate office and dealer, I could replicate the problem during the test drive that was conducted after dealer performed extensive diagnostics together with Genesis tech support. System didn't return any fault codes. Dealer documented the issue in the service record. During the test drive, the WARNING system finally activated when collision would have been imminent only prevented from the accident by the technician driving by slamming on the brakes. The emergency braking system didn't activate at all. I drove various loaner cars being Genesis 2023 models that all exhibited the same behavior. According to the manual the system should be active at the speeds 6 miles per hour or above. I can get very close to the car in front of me and nothing would happen. It only affects normal driving. Adaptive cruise control works fine and sees the vehicle in front of me with no issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539148August 17, 2023
SEATS
The newly purchased vehicle experienced a seat malfunction, leading to its return the next day. The seat was unresponsive, failing to adjust forward or backward when entering or exiting the vehicle. Upon inspection by the service department, the problem was attributed to the seat module. Despite replacing the seat module twice, the issue persists. The problem has been confirmed by the dealer's service department, and attempts to rectify it with seat module replacements have been unsuccessful so far. No other inspections by the manufacturer, police, or insurance representatives have taken place. No warning lamps, messages, or other symptoms were present before the failure occurred. The problem was identified during routine vehicle use, without any prior indicators of impending malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537771August 10, 2023
FUEL/PROPULSION SYSTEM
I was driving and the car just stopped in the middle of the road. I had to turn the car off and restart. Once I did the car wouldn’t get any speed but the RPM would go up to 4 or 5. I finally got the car home and had it towed the next morning. After 9 days in the shop, I was advised it needed a new fuel pump but no ETA on when the car will be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536508August 4, 2023
SERVICE BRAKES
The contact owns a 2023 Genesis GV80. The contact stated that while his wife was reversing up, the vehicle abruptly braked. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle abruptly braked and stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 6,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534418July 25, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
Horn stopped working. Can not honk or alert others around. Problem confirmed at dealer currently for repair. No warning lamps or messages
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534417July 25, 2023
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
Car engine stalled multiple times after a stop. Once car did that right after light turned green and I tried to accelerate. Almost causing accident by getting hit by behind. Also did it in parking lot, what happens the gages stop showing information and only the miles driven on the bottom left. Twice had to turn car on and off, once it was able to start back up on its own after pressing accelerator. Dropped off vehicle in dealer today for repair, they mentioned prior year models issue was related to fuel pump. No warning lamps or system failure notification, just some information on dash going away for a bit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530139July 3, 2023
SEATS:FRONT ASSEMBLY:POWER ADJUST
The contact owns a 2023 Genesis GV80. The contact stated that upon trying to reposition the front passenger’s side seat, the seat unable to be moved or adjusted. After several attempts to adjust the front passenger’s seat, the seat moved freely from side to side, stopping extremely closely to the dashboard. The contact stated that the closeness to the dashboard rendered the front passenger’s seat unusable. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the seat track and mechanism were defective and needed to be replaced; however, the parts for the repair was unavailable. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521885May 14, 2023
POWER TRAIN
Rear limited slip differential actuator failure. Vehicle became unstable while driving although dashboard feedback did not indicate an immediate need for service. Genesis unable to remotely diagnose. Dealer has reported multiple incidents with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521670May 12, 2023
WHEELS, TIRES:SIDEWALL
I purchased GV80 in Genesis of Cumming, GA in May 6, 10:00AM, on the same day, while driving on the highway returning home, low tire pressure warning was poped up in the center cluster, then right after rear-driver side tire unexpectedly ripped off from the rim, causing me to lose control of the car and almost causing a serious accident. No symptoms recognized before incident while I drive on the flat road. Anyway, fortunately I could make the vehicle stopped without any minor collision and body injuries except rim damage and paint peel off on the rear bumper. After parking in a safe place, looking at the other tires and saw a damaged tire is on front the driver's side. (Rim is clean) In this case, the dealer who delivered the vehicle to the customer without inspection is also a problem, but it is the fault of the car manufacturer that manufactured the defective vehicle and sold it without quality inspection. All vehicles in stock must be inspected for all tires and taken over by the customer for safe riding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521265May 9, 2023
ELECTRICAL SYSTEM
In rare circumstances, the user may be able to initiate navigation using the built-in infotainment system while the vehicle is already in motion. Other safeguards already exist within the Genesis maps system to prevent the driver from starting navigation while driving. This software issue should be corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521263May 9, 2023
SEAT BELTS
The second row passenger seatbelts are difficult to reach because they do not angle high enough for the user to easily latch. While they work well for a normal adult, children have difficulty latching the belt from a booster seat, especially if a Weathertech or similar seat protector are present. Secondly, the middle passenger belt latch is not identical in size to its left and right counterparts. Difficulty accessing the right passenger latch may lead to people attempting to use the middle belt latch as an alternative. This will fail to latch if attempted using the right passenger's belt. The manufacturer should consider standardizing all belt latch mechanisms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521254May 9, 2023
POWER TRAIN
Electronic traction control system fails to deliver power correctly when the vehicle is passing over icy ruts. The system incorrectly delivers additional power to wheels that have lost grip causing unpredictable driving behavior, which startles the driver. Even when Snow mode is on, this sytem fails the driver and may risk causing an accident in wintry conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521251May 9, 2023
POWER TRAIN
Electronically controlled reae limited slip differential is failing at 6000mi. Normal driving conditions for the life of the vehicle thus far. Four out of five trips in the last 200 miles have shown a warning light on the dashboard with no explanation. Genesis is unable to remotely diagnose or see the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512483March 17, 2023
SEAT BELTS
Seatbelts on driver and front passenger side frequently get stuck and are not able to retract. Seatbelt then unable to restrain passenger. Vehicle taken to dealer for service. This has occurred way more than in any vehicle my family or friends have used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501950January 16, 2023
UNKNOWN OR OTHER
Limited slip differential
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491062October 26, 2022
VISIBILITY/WIPER
There is a golf ball size indentation on the black border of the windshield with 6-18-33" cracks extending to the mirror with glass shards covering the dash. There was not other vehicles or rock at the incident. We have a friend who has a 2022 GV 80 and has had three rock hit her windshield to chip and that have caused cracks the entire width of the windshield. The car was purchased on 9/5 with approximately 700 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489360October 15, 2022
VISIBILITY/WIPER
The front Windshield has an indentation the size of a golf ball below the seal and above the hood and cracks that extend 12- 18 " beyond the golf ball size indentation. There was no other vehicle, no rock, traveling below the speed limit at 55 on a Friday afternoon on Route 12 from Wimberly, Texas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Genesis GV80