Ford Transit Connect Complaints (2014)

128 consumer complaints on file.

#11473662July 13, 2022
FUEL/PROPULSION SYSTEM
Vehicle is currently being repaired at a Ford dealer. They have diagnosed the malfunction as a fuel pump failure and have ordered replacement parts. I will ask the service center to save the parts. The vehicle lost power in the fast lane of I5. Traffic was moving at or above the 70 MPH posted speed limit including large trucks. I was able to turn on the 4 way flashers, change lanes, and move the vehicle to the shoulder out of traffic, but the situation could have easily resulted in a collision due to the abrupt loss of power. It was towed to the Ford dealer 15 miles from the incident when it would could not be restarted. Because the shoulder was narrow there was insufficient room for me to safely open the drivers side door and deploy my wheelchair lift and transfer seat to exit the vehicle. It took approximately an hour for AAA to arrive in 100 degree weather. I don't believe the dealer has removed the defective pump yet but they were unable to start the vehicle because of the problem. There was no warning anything was wrong, it simply slowed down and did not respond to giving more gas. Attempts to restart the vehicle on the side of the road resulted in the engine misfiring and rapidly dying. The next morning at the dealer the car turned over OK but did not show any signs of starting. No warning lights were present. This vehicle has only 28,000 miles on it and there are reports of both a Fuel Pump recall on some 2014 Ford Transit Connect Vans, and other early failures on Vans not in the Recall indicating the problem may not be confined within the scope of the original recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473094July 9, 2022
STRUCTURE:BODY
The drivers door is failing to latch. Ford Dealers have only said there were only recalls on the rear doors. My minivan has the door roped shut for the time being and it is dangerous having to unwrap the rope to exit. Also the smell of fuel inside the vehicle is pronounced and they won't repair the fuel line because I purchased the vehicle used and the previous owner didnt handle it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472841July 8, 2022
STRUCTURE:BODY
2014 Transit connect LH front door won't latch , this van has 44,000 miles on it I bought it new.. the door will fly open can not drive it like this.. the sliding doors had a recall but not the front doors. door latch fail
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466991June 1, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The catalytic converter is stopped up, and that is definitely a safety issue, causing extra heat. In the event of it touching almost anything, it makes it more likely than not that a fire will ensue! This happened on the day that I purchased the Car. Within hours. Dealer is LDT Motors in Amarillo Texaa.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461077April 17, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, WHEELS
While driving, the speedometer dropped to zero, the car milage displayed as ------, the ABS light turned on, the traction control light turned on, and there was a warning that the hill assist was unavailable. I was driving with 4 children in the vehicle and was unable to discern if it was an actual safety issue or an electronic malfunction. We suspect a wheel speed sensor on one of the four tires has failed since an internet search shows this is the likely culprit but it hasn't yet been confirmed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456703March 14, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
6-2021: Crackling sound on radio, whether on or off. 2 types: Like bare wires rubbed together, or connecting/disconnecting speaker. ·Crackling persists after vehicle shut off. Eventually stops. 12-2021: ·Radio quit working, crackling sound continued, appears random. ·Observed lights on @ distance. Then off. Vehicle was parked overnight, inactive. 2-2022: ·2-year-old battery died. Dead again in a few days. (Parasitic drain) Mechanic said it needed new radio. New radio was > $600.00, required reconfiguration of dashboard. ·Lost many, not all functions, of SYNC System, & it goes to sleep after a few minutes. Backup camera doesn’t work if SYNC system is asleep. Sometimes revived after pushing SYNC button on steering column. ·Auto electrical mechanic said still a drain on electrical system, but not like before. Rebuilt alternator & refurbished the fuse box too. Said electrical drain was from information control module on dashboard. Said take vehicle to Ford, have them reprogram the module where display screen is located & the drain occurring while vehicle is parked, would stop. ·Ford Technician said they had “no updates” on information control module. Took care of recall & transmission issues, returned the vehicle. oParasitic drain & dead battery continued. 3-2022: ·Battery tests as good but dies in 2 days. Engine quit if jumper cables were removed. Then died before they were removed. Appeared dead, no start even though connected to a good battery via jumper cables. ·Asked dealer to reprogram information control module. ·They gave it back, saying, “It’s acceptable”. oThey disconnected an “aftermarket” module. Went from 64 milliamps to 42 milliamps. Drove 90 minutes & parked. 29 hours later battery died. Dlr. said turn off/disconnect everything BEFORE shutting off vehicle: No automatic lights, heater, phone charger, etc. Apparently this is a body control module (BCM) problem. Not “information control module” problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450305February 3, 2022
ENGINE
Air bubble in coolant system caused by faulty placement of heater core allows air bubble to form there. This cause no heat or defrost in cab of vehicle. Also causes overheating which leads to cracked block, coolant leak into combustion chamber, destroying catalytic converter and emissions to soar and fuel milage to drop. Engine stumbles and stalls and goes into fail safe mode which could cause an accident because vehicle won’t accelerate or shift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438579October 28, 2021
UNKNOWN OR OTHER
My van was running fine until the piece that goes on the transmission that makes it shift broke off after that broke I started having transmission problems when I took it to have it checked they told me the piece that broke was a recalled piece for this type of vehicle. So I know that the recalled piece is what caused my transmission to start messing up. Their saying it's going to cost me $9000 to replace the transmission. I feel like this recalled piece causes my transmission to start messing up and I shouldn't have to pay out of pocket that much money for something that was recalled anyways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437778October 22, 2021
UNKNOWN OR OTHER
Seatbelt failed, did not restrain the driver. Available for inspection. Steering wheel was the only item stopping the drivers momentum Not at this time. No warning.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11436826October 14, 2021
AIR BAGS, SEAT BELTS
T-bone a four door vehicle at 55 mph. The seat did not stop me. The belt did not catch and will not retract. It is laying on the driver seat. Air bags did not deploy. The front end of my vehicle hit the side of the other vehicle crushing the front of my vehicle. Nether safety restraint worked.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11435570October 5, 2021
UNKNOWN OR OTHER
On 9/7/21 we were retuning from NB to Colorado 0n I-80 about 30 miles east of North Plate NB the moon roof blew off off of our 2014 Ford transit Van Ford has refused to fix it but there has been over 5000 recall for this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433870September 21, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2014 Ford Transit Connect. The contact stated that he was unable to close the front driver’s side door. The vehicle was taken to the dealer who diagnosed that the driver’s side door latch needed to be replaced. The manufacturer was notified of the failure and a case opened. The vehicle was not repaired. The approximate failure mileage was 79,006.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431298September 1, 2021
STRUCTURE:BODY
On August 28, 2021, in Suisun City, CA, just prior driving, the owner discovered the front side door latch had failed, resulting in an inability to close the door. The vehicle had been parked in the direct sunlight with ambient temperatures over 100 degrees F. No prior indication the door latch was failing. The vehicle was subsequently inspected by local Ford Dealer and side door latch was found inoperative and was replaced. Owner retained replaced side door latch. Since the 2014 Ford Transit Connect was not built at the Valencia Assembly Plant, per Ford Recall #s 20S30, 15S16, and 16S30, the owner had to pay full the repair cost ($370.65). The serial numbers of the failed side door latch is FoMoCo DT1A V21813-BA. 4081 4157 97142 DOPRF. Consideration should be given to include 2014-2016 Ford Transit Connects built in Turkey be added to NHTSA door latch safety recall such that Ford can notify dealers to inspect and replace those side door latches at no cost to owners. Driving a vehicle with a front door latches that may be faulty is a safety hazard. See attached photos and document
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430298August 24, 2021
UNKNOWN OR OTHER
The front driver-side door will not latch. The door opened while driving. The fault appeared on the afternoon of Saturday 21AUG21. My seat belt saved my life and those around me in traffic. I booked the first available appointment for my local Ford dealership to inspect on Thursday 26AUG21. No warning sounds or changes in operation to indicate there was a problem prior to the fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423773July 7, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2014 Ford Transit Connect. The contact stated while driving various speeds, the hatch inadvertently opened. The contact also stated that on several occasions the hatch would lock and failed to unlock when needed. The contact stated that the door ajar warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the mechanic stated that there was nothing needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 20V331000 (Latches/ Locks/ Linkages). The manufacturer had been informed of the failure and referred the contact to another local dealer for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420430June 10, 2021
STRUCTURE:BODY
The door panel on the rear sliding door is falling off due to failure of the adhesive. This is an issue with other Ford Transit Connects under NHTSA campaign 14V777000 and Ford recall number 14S26 but my Transit doesn't appear to come up under that recall even though i am experiencing the issue and it was manufactured in the time period specified under the recall. The panel is still on the van with tape keeping it secured so it is available for inspection. If the panel were to fall off during driving it could cause an accident by hitting other vehicles. The panel has not been inspected by anyone yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408232April 15, 2021
POWER TRAIN
ON APRIL 12, 2015, ATTENDED A FAMILY FUNERAL IN TAMPA, FL. THE TRANSIT CONNECT STARTED TO SHIFT HARD AT HIGHWAY SPEED, IT WOULD MAKE A CLUNK NOISE. THE DEALER CLAIMED THAT RODENTS HAD DAMAGED THE WIRING HARNESS. IT WAS REPLACED BY MY COMPREHENSIVE INSURANCE, BUT MY POWERTRAIN PROBLEMS HAVE PERSISTED TO THIS DATE. I HAVE SUBMITTED A DOCUMENT SENT TO WHITE'S TRANSMISSION OF SEBRING, FL WITH A HISTORICAL ACCOUNT OF THE POWERTRAIN ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406445April 5, 2021
ENGINE, FUEL/PROPULSION SYSTEM
AFTER HAVING SEVERAL FLAT TIRES I HAD TO DRIVE OFF THE INTERSTATE AFTER THE RIGHT FRONT TIRE WENT FLAT AND THE ENGINE MUST HAVE BOUNCED UP AND DOWN TOO MUCH SO THE ACCIDENT DASHBOARD LIGHT CAME ON. THE FUEL INJECTION SYSTEM WAS AFFECTED AS WELL AND THE CAR DIDN'T WANT TO START, STARTED MISFIRING AND CONKED OUT AT LOW SPEEDS. WHENEVER I PUT FUEL IN TO THE GAS TANK THE CAR DIDN'T WANT TO START AGAIN AND SOMETIMES I HAD TO TURN THE KEY 10>20 TIMES TO START THE ENGINE. UNLESS WHEN I PUT FUEL INTO THE TANK AND I KEPT THE ENGINE RUNNING (FIRE HAZARD). AFTER SEVERAL THOUSAND MILES OF DRIVING THE CAR AFTER THE CAR ACCIDENT LIGHT CAME ON AND NO REPAIRS DONE TO THE CAR THE MISFIRING AND STALLING OUT AT LOW SPEED WOULD DISSIPATE EXCEPT FOR THE REFUELING PROBLEM. OR AT LEAST UNTIL THE CAR WENT OVER A LARGE BUMP/POTHOLE AND THEN START ALL OVER AGAIN STALLING OUT AT LOW SPEEDS. I DID TAKE THE CAR TO A GOODYEAR AUTO REPAIR SHOP AND THEY TOLD ME IT MAY TAKE 2>3 DAYS WORTH OF REPAIRS TO FIX IT. UNFORTUNATELY I STILL DO NOT HAVE THE MONEY TO FIX IT AND PROBABLY CAN'T AFFORD TO FIX IT MULTIPLE TIMES AS THE EXPENSE WOULD AMOUNT TO TWO>.THREE TIMES THE CURRENT VALUE OF THE CAR ITSELF PLUS THE PROBLEMS WITH THE ENGINE BOUNCING TOO MUCH JUST CAUSES THE SAME PROBLEM TO REOCCUR SO IT'S BASICALLY A BOTTOMLESS PIT OF REPAIR AND EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404024March 20, 2021
ENGINE, FUEL/PROPULSION SYSTEM
THERE WAS A RECALL FOR POTENTIAL ENGINE FIRE ISSUES. I TOOK THE VAN TO FOR SEVERAL TIME TO ASK ABOUT THIS AND WAS TOLD THE VEHICLE I HAD WAS NOT PART OF THE RECALL. I EVENTUALLY SOLD THE VAN TO A FRIEND OF MINE WITH ABOUT 106,000 MILES ON IT. I ALSO ADVISED HIM OF THE RECALL INFO AND TOLD HIM FORD SAID IT WAS NOT PART OF THE RECALL. THE VEHICLE BURNT TO THE GROUND WITH IN 10,000 MILES AFTER I SOLD IT TO HIM. IT WAS TRAVELING DOWN THE FREEWAY AT ABOUT 60 WHEN THEY NOTICE SMOKE COMING FROM THE COWLING AND PULLED OVER. THE VAN THEN BURST IN TO FLAME FORWARD OF THE WINDSHIELD NO ONE WAS INJURED BUT THE FIRE DID MAKE IT TO THE FRONT SEATING AREA.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11397560February 23, 2021
POWER TRAIN
VEHICLE WAS STATIONARY. TRANSMISSION SHIFT CABLE BUSHING FELL OUT WHILE SHIFTING FROM PARK, TRANSMISSION IS STUCK IN PARK AND CANNOT SHIFT. FORD DEALERSHIP WILL NOT SELL THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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