Ford Mustang Complaints (2017)

268 consumer complaints on file.

#11500336January 5, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the backup camera failed to display an image as a "Rearview Camera Unavailable" message was displayed. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). The contact made a local dealer aware of the failure; however, she was informed that parts for the repair were on backorder. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and was unable to confirm when the part would become available. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498210December 20, 2022
UNKNOWN OR OTHER
I have a safety recall on my vehicle. It is for the rearview camera on my Mustang. Safety Recall Notice 22S06/NHTSA Recall 22V082. We took the vehicle to the dealership for diagnostic and then back again for repair in October 2022. The service department replaced the wiring harness but did not replace the camera. The wiring wiring. Less than a month the camera failed again and I harness point of failure was due to the trunk lid closing on the wiring which I believe has also compromised the camera due to inconsistent connectivity due to faulty am being told by Ford that I would have to pay out of pocket to get this camera replaced. This is very unsafe when backing up and puts me at risk for a crash. Ford's failure to address this safety hazard should be reviewed by National Traffic and Motor Vehicle department. Can you please help me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494394November 21, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
2017 FORD MUSTANG. CONSUMER WRITES IN REGARD TO SAFETY RECALL 22V-082.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493719November 15, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Mustang. The contact stated while driving approximately 10 MPH, he detected smoke coming from the vehicle. The contact noticed that oil was leaking from the headers. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the valve cover gasket was leaking. The vehicle was not repaired due to parts being backordered. The manufacturer was not contacted. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492378November 5, 2022
UNKNOWN OR OTHER
At times the trunk does not open. It is unsafe to put anything in the trunk because you do not know when it will open and not open. I was told without the trunk opening you have no access to the spare tire. I case of an accident you can end up stranded without access to the spare tire. This is a reoccurring and ongoing problem. It has been unable to open a few times and currently it has been unable to open for a while now. Not sure if it has any connection to the rear view camera on the trunk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492085November 3, 2022
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a local dealer, where it remained awaiting parts for the repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491939November 2, 2022
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated that the back-up camera would intermittently display a blurry or distorted image while in use. The contact then received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact later received a notice that parts were available and took the vehicle to a local dealer for service. The contact then received a call from the dealer that the part used to repair the failure was defective and that she had to pay out of pocket for the repair. The manufacturer was notified of the failure and referred her to the NHTSA. The vehicle was not repaired. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491800November 1, 2022
ELECTRICAL SYSTEM
The contact owns a 2017 Ford Mustang. The contact stated that while driving at various speeds, the front driver's side and front passenger's side windows would unintendedly go up and down. There was no warning light illuminated. The vehicle was taken to the dealer where both the front driver's side and front passenger's side windows motors were replaced. However, the failure reoccurred on the front driver's side window. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491154October 27, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2017 Ford Mustang. The contact stated that the dealer previously serviced the vehicle under NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the failure recurred with the rearview camera displaying a distorted image. The vehicle was taken back to the dealer where it was diagnosed that the AIPM module needed to be replaced. The vehicle was then taken to J.C. Lewis Ford (9505 Abercorn St, Savannah, GA 31406) and the AIPM module was replaced. The manufacturer was made aware of the failure and confirmed that the failure was not related to the recall. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491191October 27, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I had a recall repaired on my 2017 Ford Mustang at a Ford dealership, the recall repair had to do with the backup/rearview camera not working properly. After they repaired the wiring in the trunk compartment, the back up camera is still not working properly and becomes blank or distorted when putting the vehicle in reverse. I called the dealership to have it looked at and fixed because the nhtsa website states that "Dealers will inspect and repair the decklid wiring harness AND/OR REPLACE THE REARVIEW CAMERA, as necessary, FREE OF CHARGE.". The dealership inspected my 2017 Mustang, again, and sent me a text message with a website link attached stating the cost for the repair and that I would need to pay for the repair totaling $316.59.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490925October 26, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
2017 FORD MUSTANG. CONSUMER WRITES IN REGARD TO DEFECTIVE BACK CAMERA. THE CONSUMER STATED THE REARVIEW CAMERA HAS NOT WORKED IN 2 YEARS AND WAS REPAIRED ON OCT 2022. IT WORKED FOR 1 DAY AND HASNT WORKED PROPERLY SINCE THAT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490642October 24, 2022
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact that the vehicle experienced intermittent failure when the vehicle was shifted into reverse(R) with the back-up camera image being blank or distorted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 46,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488372October 7, 2022
POWER TRAIN
The contact owns a 2017 Ford Mustang. The contact stated that while driving at an undisclosed speed, the vehicle was stalling with the powertrain malfunction light illuminated. The contact stated that the vehicle would no longer accelerate while depressing the accelerator pedal. The vehicle had not lost motive power but was inoperable. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be replaced because there was no transmission fluid in the transmission. The contact stated that no warning lights were illuminated. Additionally, the contact was informed that two unknown cylinders also needed to be replaced. The vehicle was then towed to two other independent mechanics where the previous diagnosis was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486912September 28, 2022
ENGINE
The contact owns a 2017 Ford Mustang. The contact stated that while driving at various speeds, the vehicle intermittently experienced surging, hesitation, and a loss of motive power. On one occasion while driving at an undisclosed speed, the vehicle stalled and was towed to the local dealer who diagnosed that the air compressor and battery had failed, causing two engine belts to malfunction. No further information was available. The vehicle was repaired however, the failure persisted. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486779September 27, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
RECALL 22V082 for 2017 Ford Mustang. Unreliable backup camera (safety issue) and trunk wiring harness. Vehicle was at Camelback Ford, Phoenix, Arizona, on June 28, 2022, for the recall. Dealer ordered backup camera and trunk wiring harness. Neither the Dealer or Ford Corporate can tell me when the parts will be available or where the parts are coming from. Now the trunk will not open (part of the wiring harness recall). Getting the runaround from Ford!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482586September 2, 2022
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480845August 23, 2022
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated that the rearview camera failed to operate as needed and a blank screen would appear while in the reverse(R) position. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer wants to reimbursed for the his garage door being damaged due to the backup camera not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480141August 19, 2022
BACK OVER PREVENTION
The contact's husband owns a 2017 Ford Mustang. The contact stated that the trunk ajar warning light would appear on the instrument panel despite the trunk being closed. Due to the failure, the dynamic rear backup assist, which included the rear backup camera, had failed to operate as needed. The contact took the vehicle to Sesi Lincoln (3990 Jackson Rd, Ann Arbor, MI 48103) where they diagnosed the failure as a defective wiring harness. The dealer gave the contact the option of having the vehicle repaired out of pocket or to wait for Ford to place a recall on the vehicle. The contact decided to wait for the recall. The contact then received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) but was informed that the part to do the recall repair was unavailable. The contact notified the manufacturer about the failure and was referred to another dealer for assistance. The vehicle was taken to the dealer and the contact was informed that the wiring harness was severed due to rubbing against the sheet metal. The contact was then informed that the dealer would not submit a recall request to the manufacturer since the dealer knew that Ford would deny the request. The dealer offered to repair the vehicle out of pocket which the contact declined. The vehicle was not repaired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480001August 18, 2022
SEAT BELTS
The contact owns a 2017 Ford Mustang. The contact stated that after removing her seat belt, the seat belt failed to retract. On another occasion while driving at an unknown speed, the seat belt was not as securely tightened as needed. The vehicle was taken to an independent mechanic who stated that the driver’s and passenger’s side seat belt needed to be replaced. Several unknown dealers were contacted and stated that the seat belts were on back order. The manufacturer was not contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480058August 18, 2022
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated that the Back Over Prevention camera malfunctioned and the image was black or had a blue screen. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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