Ford Mustang Complaints (2014)

359 consumer complaints on file.

#10969001March 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V1319000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968547March 26, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966532March 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965817March 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955640February 20, 2017
AIR BAGS
TAKATA RECALL I WAS ORIGINALLY NOTIFIED OF THE RECALL BY LETTER FROM FORD CUSTOMER SERVICE DIVISION IN JULY OF 2015. IN MAY OF 2016 I RECEIVED ANOTHER LETTER FROM THEM INFORMING ME THAT THE REQUIRED AIRBAG MODULES WOULD BE AVAILABLE IN THE 4TH QUARTER OF 2016. SINCE THEN I HAVE INQUIRED AT THE DEALERSHIP, 5 STAR FORD IN NORTH RICHLAND HILLS, TX, ON MULTIPLE OCCASIONS AND WAS TOLD EACH TIME THAT THEY HAD NOT RECEIVED THE REQUIRED PARTS AND KNEW NOTHING FURTHER REGARDING THE MATTER. SINCE I RESIDE IN A HOT AND HUMID AREA WHICH IS SAID TO BE THE WORST ENVIRONMENT FOR POTENTIAL AIRBAG MODULE FAILURES, IT WOULD SEEM LOGICAL THAT MY AREA SHOULD BE ACCORDED A HIGH PRIORITY FOR THESE REPLACEMENT PARTS. FURTHER, OUR AREA'S TRAFFIC RANKS IT AMONG THE TOP 20 IN THE NATION FOR CONGESTION, MAKING COLLISIONS MORE LIKELY THAN IN LESS CONGESTED AREAS. ANY REASONABLE PERSON WOULD CONCLUDE THAT THOSE FACTORS SHOULD PLACE OUR AREA NEAR THE TOP IN PRIORITY FOR RECEIVING THE NEEDED PARTS. SINCE MY VEHICLE HAS NOT YET BEEN REPAIRED, APPARENTLY THOSE PARTS WENT ELSEWHERE.I AM UPSET THAT FORD HAS NOT MET THE TIMETABLE THAT THEY GAVE ME IN THEIR LETTER OF MAY 2016. BEYOND THAT, THE ABSOLUTE LACK OF ANY MEANINGFUL FURTHER COMMUNICATION FORM FORD OR THE DEALERSHIP IS A SERIOUS CONCERN. IF THE PARTS ARE AVAILABLE, WHY HAS MY VEHICLE NOT BEEN REPAIRED? WHY IS IT THAT NEITHER FORD NOR THE DEALERSHIP WILL PROVIDE ANY ADDITIONAL INFORMATION REGARDING THIS SERIOUS SAFETY RISK? AS A DRIVER WHOSE VEHICLE CONSTITUTES A RISK TO MY SAFETY EVERY TIME I DRIVE IT, I AM WORRIED. FORD SHOULD HAVE HONORED THEIR WRITTEN COMMITMENT TO REPAIR MY VEHICLE IN THE 4TH QUARTER OF 2016, OR FAILING THAT, AT LEAST HAVE LET ME KNOW WHEN I CAN EXPECT TO HAVE MY VEHICE MADE SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954607February 14, 2017
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
I WAS GOING TO WORK AROUND 15:45 WHEN I HAD TO ACCELARATE ON A MOUNTAIN WHILE I WAS ON THE FIFTH GEAR. I GAVE ENOUGH GAZ BUT THE ENGINE DID NOT WANT TO RESPOND. AFTER ARRIVING AT THE TOP OF THE MOUNTAIN, NOT BEING ABLE TO ACCELERATE ON THE 5TH GEAR, I DOWNSHIFTED TO THE 4TH GEAR. SAME RESULT THE ENGINE DID NOT RESPOND. THE ENGINE THEN STALLED, BATTERY LIGHT CAME UP, OIL AND ENGINE LIGHT CAME UP AFTER. THE ROAD WAS TURNING RADICALLY SO I TOLD MYSELF I WILL TRY TO STOP AFTER THE CURVE SO I WONT BE DANGEROUS TO OTHER CARS IN THE CURVE. PROBLEM IS, STEERING BOX FAILED TO FONCTION AND I ALMOST CRASHED IN A LIGHT POST. EVEN WITH MY TWO HANDS FORCING ON THE STEERING WHEEL IT WAS VERY DIFFICULT TO TURN. I CALLED FORD ROAD ASSISTANCE FOR A TOWING. IT TOOK AROUND 40 MINUTES FOR IT TO ARRIVE. FOR A 12TH FEBRUARY IN QUBEC, IT IS LONG AND COLD TO WAIT IN A CAR 40 MINUTES WITH NO HEATING. TWO DAYS LATER FORD CALLED ME TO TELL ME OIL SMELLED GAZ AND SPARKED PLUGS WERE FINISHED, FOR THEN TELLING ME THE ENGINE IS DONE DUE TO A PISTON. BECAUSE OF A MODIFICATION ON THE ENGINE (A SUPERCHARGE) I AM AWARE THE WARRANTY WILL PROBABLY NOT COVER THE ENGINE, BUT THIS SEEMS TO NOT EXPLAIN WHY THE STEERING BOX FAILED IN WHICH I ALMOST DID AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954099February 12, 2017
AIR BAGS
I HAVE BEEN UNABLE TO DRIVE MY VEHICLE SINCE I DISCOVERED THE RECALL IN AUGUST OF 2015 AT FORDS RECOMMENDATION. I HAVE SUFFERED EXTREME FINANCIAL LOSS. I ASKED FORD TO ASSIST WITH A TRADE IN ONLY FOR THEM TO CHARGE NEGATIVE EQUITY AND TRY AND CAPITALIZE ON THE SITUATION. THEY HAVE MADE PROMISES WHICH HAVE COME AND GONE, THE LATEST PROMISED REPAIR BY 4TH QUARTER OF 2016. PLEASE HELP ME RECOVER COMPENSATION FOR MY LOSS OR MAKE THEM REPLACE MY AIRBAGS. I DON'T KNOW WHERE ELSE TO GO FOR HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949285February 3, 2017
AIR BAGS
TAKATA REALL I PURCHASED THIS CAR AS A USED VEHICLE IN DEC. 2014. SHORTLY AFTER THIS I FOUND THAT THE VEHICLE HAD BEEN RECALLED. I RECEIVED THE NOTICE IN MAY 2015. THE CAR HAS NOT BEEN REPAIRED YET BECAUSE THE PART IS NOT AVAILABLE. ABOUT A WEEK AGO I RECEIVED A NOTICE FROM FORD TO SCHEDULE THE REPAIR. I MADE AN APPOINTMENT FOR TODAY AND TOOK THE VEHICLE IN. I WAS TOLD THAT THE PART IS NOT AVAILABLE. I CALLED FORD AND WAS TOLD THAT THE NOTICE WAS SENT BY MISTAKE, AND THAT MY CAR WILL HAVE TO WAIT FOR THE REPAIR. THIS IS VERY FRUSTRATING AND I THINK FORD NEEDS TO COMPENSATE THE OWNERS FOR THE DIMINISHED VALUE OF THE CAR DURING THE TIME THAT IT HAS THIS DANGEROUS AIRBAG STILL IN THE CAR FOR ALMOST TWO YEARS. VOLKSWAGEN HAD TO BUY BACK CARS THAT JUST POLLUTED THE AIR A LITTLE. FORD CAN GET AWAY WITH CARS THAT CAN KILL THE OWNERS AND HAVE DONE JUST THAT. I AM INCLUDING A SCAN OF THE NOTICE THAT FORD SENT ME. CANNOT SELL THE CAR AT LEAST NOT FOR VERY MUCH AND REALLY SHOULD NOT DRIVE IT. AT LEAST HONDA MOTOR CORPORATION OFFERS LOANER CARS FOR THEIR TAKATA AIRBAG PROBLEM CARS. FORD HAS ABSOLUTELY REFUSED TO OFFER LOANERS FOR THEIR DANGEROUS VEHICLES. I AM JUST LUCKY SO FAR THAT I HAVE NOT BEEN IN ACCIDENT THAT WILL DEPLOY THE DANGEROUS SUPPLEMENTAL RESTRAINT SYSTEM USING THE TAKATA AIRBAG WITH DEFECTIVE INFLATOR. I ALSO WORRY THAT THE OTHER AIRBAGS IN THIS CAR WILL HAVE THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946439January 19, 2017
SUSPENSION
THE LOWER CONTROL ARMS IN THE FRONT END HAVE BEN REPLACED THREE TIMES DUE TO A NOISE PROBLEM WHEN GOING OVER A SPEED BUMP OR BUMP IN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945764January 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945818January 17, 2017
AIR BAGS
I HAVE RECEIVED AN "URGENT SAFETY RECALL" NOTIFICATION THAT THE FRONT DRIVER SIDE AIRBAG INFILTRATOR HOUSING MAY RUPTURE AND DEPLY ABNORMALLY IN THE EVENT OF A CRASH WHICH COULD RESULT IN METAL FRAGMENTS STRIKING THE DRIVER OR OTHER OCCUPANTS RESULTING IN SERIOUS INJURY OR DEATH." I HAVE CALL FORD AND THEY REPORT, IN THE FACE OF A WARNING THAT THIS DEFECT MIGHT CAUSE DEATH, THAT PARTS TO REPAIR THIS ARE NOT AVAILABLE UNTIL THE 2ND QTR 2017. THE ALSO TELL MY THE YOUR AGENCY HAS SAID IT IS OK TO CONTINUE OPERATION THE VEHICLE UNTIL PARTS ARE AVAILABLE. HOW CAN I RESONSIBLY PUT MY WIFE, CHILDREN OR GRAND CHILDREN IN THE FRONT WITH THIS WARNING EXTANT? WHAT IS THE POINT OF THE NOTIFICATION IF THERE IS NO APPARENT URGENCY TO GET THE DEFECT CORRECTED. SEEMS TO ME EITHER IT IS DANGEROUS OR IT IS NOT. THIS IS WHOLLY UNACCEPTABLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945825January 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V3190000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944204January 10, 2017
AIR BAGS
TAKATA RECALL- I HAVE ASKED MY DEALERSHIP OVER AND OVER TO FIX THIS RECALL AND I GET THE SAME ANSWER THAT THE PART IS NOT AVAILABLE. THIS SHOULD BE DONE BEFORE PLACING IN NEW CARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943736January 9, 2017
AIR BAGS, UNKNOWN OR OTHER
I HAVE NOT RECEIVED ANY INFORMATION AS TO WHEN I CAN HAVE REPAIRS DONE BY MANUFACTURER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940431January 8, 2017
AIR BAGS
TAKATA RECALL- FORD TAKING TO LONG TO REPLACE. 18 MONTHS SO FAR. I BELIEVE FORD'S EMPHASIS IS ON NEW CAR SALES AND THEY ARE DIVERTING "SAFER INFLATORS" TO NEW CAR PRODUCTION AHEAD OF REPAIRS. I FURTHER BELIEVE NHTSA IS HELPING FORD AND OTHER AUTOMAKERS GET AWAY WITH "CHOOSING" AN UNREALISTIC OPTION THAT ONLY HURTS CONSUMERS AND BENEFITS MANUFACTURERS LIKE FORD. FOR 18 MONTHS - I'VE SUFFERED LOSS OF USE AND LOSS OF VALUE AND I BLAME NHTSA FOR NOT ACTING QUICKER AND ALLOWING FORD TO GET AWAY WITH THIS FOR AN UNREASONABLE AMOUNT OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940283January 7, 2017
AIR BAGS
TAKATA RECALL - DEALER STILL UNABLE TO PROCURE REPLACEMENT AIRBAGS TO FULFILL RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940301January 7, 2017
AIR BAGS
AIR BAG RECALL. HAVE BEEN WAITING FOR IT TO BE REPAIRED. ACCORDING TO FORD CUSTOMER SERVICE THE 2014 MUSTANG SHOULD BE REPAIRED BY END OF 2016. ACCORDING TO OUR DEALER, FORD IS SITTING ON THE PART. IT IS NOW 2017. WE HAVE RECEIVED 1 LETTER TO CALL DEALER,WE DID. DEALER IS WAITING ON FORD TO SEND PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939593January 4, 2017
AIR BAGS
I HAVE NOT HAD AN INCIDENT. I AM FILING THIS COMPLAINT, AS THIS VEHICLE WAS SUBJECT TO A RECALL, #15V319, ON 5-27-15 AND THE REPAIR IS STILL NOT AVAILABLE. AS OF 1-4-17, PARTS TO FIX THE RECALL ISSUE HAVE NOT BEEN PROVIDED TO LOCAL DEALERS. IT SEEMS TO ME THAT FORD SHOULD HAVE PROVIDED THE PARTS NECESSARY TO EFFECT THIS REPAIR BY THIS TIME, AS OVER 1 1/2 YEARS HAVE ELAPSED SINCE THE RECALL NOTICE WAS ISSUED. IT IS UNSETTLING TO KNOW THAT THIS DEFECT EXISTS AS WE MUST STILL USE THE CAR ON A DAILY BASIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939677January 4, 2017
AIR BAGS
WHAT IS HOLDING UP PARTS TO REPAIR AIRBAGS ON MY MUSTANG?? WORRYSOME TO DRIVE A CAR DUE REPAIRS ESSENTIAL TO OUR/MY SAFETY, AND NO ONE CAN TELL ME WHEN PARTS WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939764January 4, 2017
FUEL/PROPULSION SYSTEM
TAKATA RECALL. MY 2014 JUST HAD WARRANTY WORK DONE FOR A DEFECTIVE THROTTLE BODY WHICH CAUSED MY CAR TO NOT START AND LEFT ME STRANDED AT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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