Ford Mustang Complaints (2017)

268 consumer complaints on file.

#11608289August 13, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608189August 13, 2024
STEERING, POWER TRAIN
I was driving at 70mph and the steering wheel locked without any error showing on the dashboard. Ford could not find a fault when it was connected to a computer. Later after a test drive they confirmed it was the Electronic power assisted gear assembly fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604065July 23, 2024
ENGINE
To provide some context, I purchased my Mustang new in 2018, and it currently has 40,000 miles on it. Approximately four weeks ago, I began experiencing a "shaking" issue when cold-starting the engine, accompanied by the check-engine light turning on. I brought my vehicle into your service department, where I was informed by the service representative that the problem was related to the spark plugs. After paying $600 for what was purported to be a fix, I retrieved my car, which drove fine for about a week before the same issue recurred. The engine began shaking again, and the check-engine light reappeared. I promptly scheduled another appointment, explicitly mentioning that the problem was identical to the previous one. Upon dropping off my car, I was told that the mechanic couldn't determine the issue from the initial diagnostic. After three days without any updates, I reached out to my service representative, Jack, who then informed me that my car required an engine replacement due to a coolant leak—a problem he described as a common issue with EcoBoost engines. The cost quoted for this repair was $9,000, an amount I find exorbitant given that my car's total value is around $12,000-$13,000. My primary concern now is the nature of the engine issue. Given that this problem is apparently common with EcoBoost engines, I believe it is a manufacturing defect that should not be my financial responsibility to fix. Furthermore, during my research, I discovered recalls and class action lawsuits related to this exact issue—information that was never communicated to me by your team or at the time of purchase. Unfortunately, my vehicle is not included in these recalls. Coolant leaking into the engine will eventually make my engine overheat and potentially crack the engine. This is a manufacturing issue, and should not be my financial responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603747July 22, 2024
SERVICE BRAKES, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
The contact owns a 2017 Ford Mustang. The contact stated that after parking and turning off the vehicle, it was later discovered that the rear brake lights had remained illuminated. Upon inspection, the contact discovered that the brake pedal plunger had failed and disintegrated. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 10,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600629July 9, 2024
ENGINE
The overheat light came on in the car a 2017 Mustang Ecoboost with only 82,000 miles. Had the car towed to the Greenway Ford dealership in Orlando and they said that there was evidence of coolant in one of the cylinders and the engine needed to be replaced. The Service Advisor at the dealership said that this was a known issue with the 2.3 liter Ecoboost engine and premature engine failures. An engine overheat could be a safety hazard or create an issue if the engine failed in traffic or on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596970June 26, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
Was in the car during a very slow, around 5mph front end collision. The knee airbag went off at low speed. I. Exited the vehicle to look at damage and then I sat back in the driver seat. Upon sitting back in the driver seat I noticed the smoke that had cleared from the airbag had started to build back up and became more dense. I had my feet outside the door while sitting in the driver seat and when I when I looked around I noticed a fire getting larger and larger from the pillar to my left, between the rear seat and the front driver seat. I didn’t have anything to put it out so I tried to blow it out and it was getting larger and larger melting more of the plastic up the pillar. I ripped off a work shirt I had and was able to smother the fire with it. Had I not been able to smother it this fire would have engulfed the whole vehicle. After observing the damage the wiring harness had shorted out and burnt/ caught on fire that goes from the front of the vehicle to the back.there was no prior damage to the vehicle and no damage to the car other than the front end collision during the accident.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11593414June 10, 2024
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated that the rear-view camera was intermittently inoperable. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention), and the vehicle was taken to the dealer, where the decklid wiring harness was replaced. The contact stated that after the recall repair, the rearview camera became inoperable while reversing. The dealer was notified of the failure and informed the contact that there was an additional cost for any other additional repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact there was an additional cost for additional repairs. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591484May 30, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ford Mustang. The contact stated the brake pedal stop bumper had disintegrated and the rear brake lights remained illuminated continuously while driving. The contact stated that the Push-to-Start feature activated without depressing the brake pedal. The contact stated that the failure was related to NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, neither the VIN nor the model year was included in the recall. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590641May 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Mustang. The contact stated that while driving at approximately 15 MPH and making a U-turn, the engine overheated, and the vehicle stalled. There was smoke coming from the tail pipe. There was an abnormal odor of coolant in the vehicle. The contact opened the hood and noticed that the engine oil was milky, and the coolant reservoir was empty. The engine overheated, and the message “Limited Power Due to Overheating” was displayed. The check engine warning light was illuminated. The contact researched the failure and indicated that the failure was due to the head gasket and engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact was referred to the dealer for assistance. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584769April 23, 2024
UNKNOWN OR OTHER, STRUCTURE:BODY
The passenger side door keeps unlatching itself. So, when I am driving on a street, I will sometimes occasionally get "Passenger Side door Ajar" warning message that pops up on my dash, and sure enough, the door is open. I have to lean over and quickly slam it shut. I've noticed this happens particularly when driving on a bumpier road. I know there has been similar recalls for this same problem on the driver side door that was mentioned on - NHTSA CAMPAIGN NUMBER: 17V168000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584503April 22, 2024
SEAT BELTS:FRONT:ANCHORAGE
The contact owns a 2017 Ford Mustang. The contact stated while exiting the vehicle, the seat belt anchor detached from the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the seat belt anchor. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The VIN was not available. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581462April 6, 2024
UNKNOWN OR OTHER, ENGINE
UNKNOWN, suddenly needs a new transmission. very upsetting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580513April 1, 2024
UNKNOWN OR OTHER
The clutch pedal is breaking off of the assembly (can be heard by a creaking sound), which will make it impossible to engage the clutch to change gears when it breaks. The clutch pedal isn’t something that wears like brakes and tires, this is a very important part to the basic operation of the vehicle. There has been numerous examples of this problem occurring for years on many of the Mustangs from this generation. Some have taken it into their own hands to fix the design error from Ford. How this hasn’t been recalled yet (especially after being considered on of the best selling cars) is pathetic and dangerous for everyone in the road and will eventually lead to a fatal accident. I trust that the NHTSA will do the right thing and force a recall for Ford’s greedy and cheap tactics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578774March 21, 2024
ENGINE
I was driving and the vehicle jerked, the check engine came on and I immediately pulled over. The car was towed to a local mechanic who said take it to ford because this is a known issue with 6 cylinder engines. Today, ford called and said it’s a catastrophic engine failure and nothing I did. The cost to replace the engine is $10,000. My car had 97,000 miles and was always well cared for. If ford knows this is an issue, it should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578806March 21, 2024
POWER TRAIN
6speed manual transmission defect won’t go in 5th ,6th gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577191March 13, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574141February 27, 2024
STRUCTURE:BODY
Passenger door comes ajar while driving down the road. I was not leaning against the door and while I was driving the door became ajar enough so that wind was flowing as if the door was cracked open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571674February 13, 2024
ENGINE
The contact owns a 2017 Ford Mustang. The contact stated while driving at an undisclosed speed, the vehicle was jerking with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that cylinder #1 had misfired and that the long block needed to be replaced. The vehicle was not repaired. The contact stated that the spark plugs, and ignition coils had previously been replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563053January 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Mustang. The contact stated that while at a complete stop, white smoke started coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to a dealer where the contact was provided an estimate for a diagnostic test; however, the diagnostic test was not performed. A friend later informed the contact of NHTSA Campaign Number: 16V779000 (Engine and Engine Cooling) and the contact linked the failure to the recall. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561480December 22, 2023
LATCHES/LOCKS/LINKAGES, BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated that on four occasions while driving at various speeds, the driver's door swung open unintendedly. Additionally, the contact stated that when the vehicle was shifted into reverse, there was a blue screen displayed. The contact stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was taken to an independent mechanic where the diagnosis was unknown, and the mechanic stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was not repaired. The contact believed that the vehicle failure was associated with NHTSA Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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