Ford Mustang Complaints (2012)

469 consumer complaints on file.

#11150100November 8, 2018
AIR BAGS
I HAVE BEEN TO MY FORD DEALERSHIP 4 DIFFERENT TIMES TO HAVE THE AIRBAG RECALL TAKEN CARE OF AND EVERY TIME I GO THEY SAY THE PARTS ARE BACK ORDERED. I DON'T BELIEVE FORD ANYMORE AND I DON'T BELIEVE THEY HAVE ANYMORE PARTS TO HANDLE THIS RECALL. I AM TIRED OF WAITING. THIS IS A CRITICAL RECALL THAT COULD KILL A FRONT PASSENGER IN AN ACCIDENT SHOULD THE AIRBAG DEPLOY. THEY ARE NOT TAKING THIS RECALL SERIOUS WHEN THEY STILL DON'T HAVE PARTS ALMOST 2 YEARS INTO A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143571October 28, 2018
ELECTRICAL SYSTEM
I OWN A 2012 FORD MUSTANG AND RECENTLY HAD PROBLEMS WITH THE ELECTRONIC THROTTLE CONTROL. IT WAS THE EXACT SAME ISSUE AS OUTLINED IN FORD'S CUSTOMER SATISFACTION PROGRAM 16B23 (HTTPS://FORD.OEMDTC.COM/2670/16B23-ELECTRONIC-THROTTLE-BODY-REPLACEMENT-2011-2012-FORD-LINCOLN/5). I HAVE A 2012 3.7L V6 MUSTANG THAT I BELIEVE SHOULD HAVE FALLEN UNDER THIS PROGRAM. I NEVER RECEIVED ANY MAIL OR EMAIL NOTIFYING ME OF THIS PROGRAM, ALTHOUGH I HAD LIVED AT THE SAME ADDRESS FOR AS LONG AS I HAD OWNED THE CAR AND PREVIOUSLY RECEIVED AN AIRBAG RECALL NOTICE, SO I KNOW FORD HAS MY ADDRESS. I WAS ALSO AT MY DEALER FOR SERVICE APPOINTMENTS (THE SAME DEALER WHERE I BOUGHT THE CAR) DURING THE PROGRAM TIME PERIOD AND THEY NEVER NOTIFIED ME EITHER. LONG STORY SHORT, I JUST HAD TO PAY A LITTLE OVER $400 TO HAVE MY LOCAL FORD DEALER REPLACE THE THROTTLE BODY. I ASKED ABOUT THIS PROGRAM AND WAS TOLD BECAUSE IT WAS OUTSIDE OF THE PROGRAM END DATE THEY COULDN'T DO ANYTHING. MY QUESTION IS, WHY DIDN'T FORD CONTACT ME ABOUT THIS PROGRAM IF MY CAR WAS COVERED? IF MY CAR WASN'T COVERED, HOW DID FORD DISTINGUISH BETWEEN WHICH CARS WERE WORTHY OF BEING IN THE PROGRAM AND WHICH WEREN'T? THIS WAS A HUGE SAFETY ISSUE FOR ME AS THE CAR RANDOMLY LOST POWER ON MULTIPLE OCCASIONS. ONE TIME I WAS DOING 50 MPH ON THE HIGHWAY WITH ALOT OF TRAFFIC AROUND ME. LUCKILY THERE WAS AN OPEN MEDIAN I COULD COAST INTO, BUT I MAY NOT HAVE BEEN AS FORTUNATE AS OTHERS WHO HAVE HAD THIS PROBLEM. I DO NOT BELIEVE FORD'S CUSTOMER SATISFACTION PROGRAM 16B23 WHICH WAS ONLY IN EFFECT FOR A YEAR WAS ADEQUATE TO ADDRESS THIS SAFETY HAZARD. I ALSO DO NOT BELIEVE THAT FORD DID THEIR DUE DILIGENCE TO NOTIFY OWNERS OF THIS PROGRAM AND THE ASSOCIATED SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142818October 26, 2018
FUEL/PROPULSION SYSTEM
DEFECTIVE CANISTER PURGE VALVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120699August 17, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND RESTARTED. THE CONTACT CALLED CAVALIER FORD CHESAPEAKE SQUARE AT 833-858-5801 (LOCATED AT 4021 PORTSMOUTH BLVD., CHESAPEAKE, VA 23321) AND WAS INFORMED THAT THERE WAS NO RECALL RELATED TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120209August 15, 2018
AIR BAGS
MY CAR IS PART OF THE AIRBAG RECALL BUT I HAVE YET TO RECEIVE A RECALL NOTICE FROM FORD. I PREFER NOT TO WAIT ON FORD AS I AM DRIVING THE CAR. HOW DO I GET MY AIRBAG ADDRESSED BY FORD ASAP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119315August 11, 2018
POWER TRAIN
TRANSMISSION GEAR SELECTOR INDICATOR IS FAULTY. IT DOES NOT INDICATE THE CORRECT GEAR WHEN DRIVING. FOR EXAMPLE, THE GEAR IS IN REVERSE BUT THE INDICATOR IS SHOWING PARKING. IT CREATES CONFUSION WHETHER YOU ARE IN RIGHT GEAR OR NOT. ESPECIALLY I THOUGHT YOU ARE AT P WHEN YOU ARE IN R.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113407July 24, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE DRIVING 55 MPH, THE SPEEDOMETER FAILED TO DISPLAY THE CORRECT SPEED AND THE BRAKES SEIZED. IN ADDITION, THE BCM WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER (GULLO FORD OF CONROE-THE WOODLANDS, 925 I-45 S, CONROE, TX 77301, (281)-367-0000) WHERE IT WAS DIAGNOSED WITH A MOLDED LEAD FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110011July 7, 2018
ENGINE
WHILE DRIVING, AT ANY SPREED, WITHOUT WARNING, THE ENGINE WILL JUST STOP DRIVING. THE WRENCH LIGHT COMES ON, AND YOU HAVE TO BE LUCKY TO NOT HAVE TRAFFIC, AS YOU HAVE TO PULL OVER, TURN OFF IGNITION, AND RESTART. CHECK ENGINE LIGHT ILLUMINATES. CODE: P2111. THIS HAPPENED YESTERDAY, AND SEVERAL TIMES IN THE PAST 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103799June 25, 2018
VEHICLE SPEED CONTROL
CROSSING LANES ON HIGHWAY CAR STOPS ACCELERATING,. CAR UNABLE TO SPEED UP EVERYTHING ELSE SEEMS TO WORKS FINE. CHECK ENGINE LIGHT AND WRENCH COME ON. HAD TO COAST TO SIDE OF THE ROAD PARK CHECKED ENGINE RESTARTED CAR OPERATED NORMALLY ALL WARNING LIGHTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098716May 30, 2018
STRUCTURE:BODY
PAINT CORROSION AND BUBBLING ON FRONT HOOD OF CAR AS WITH TSB 17-0062
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098113May 26, 2018
SUSPENSION
LEFT&RIGHT LOWER CONTROL ARMS HAS UNSEASONABLE AMOUNT OF RUST WHICH IS BLISTERING FROM THE INSIDE-OUT, ALSO IS DEEP AND PROGRESSING WITH TIME,WHICH WILL BECOME A SAFETY FACTOR,THE CAR HAS ONLY 3,300 ORIGINAL MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097559May 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTICE FROM FORD MOTORS IN FEBRUARY OF 2018 FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED FORD CUSTOMER SERVICE TWICE AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LANGLADE FORD (2530 NEVA RD, ANTIGO, WI 54409, (715) 627-2200) WHERE THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE AND THAT NO DATE COULD BE GIVEN FOR WHEN THE RECALL WOULD BE COMPLETED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096782May 18, 2018
AIR BAGS
I GOT NOTICE FROM FORD (FEB 2018) SAYING MY PART WAS IN AND SETUP APPOINTMENT WITH DEALER TO GET REPAIRED. I SETUP APT FOR 4/3.. THEY CALLED ME TWO DAYS BEFORE MY APT AND SAID THEY DID NOT GET PART YET. AS OF TODAY 5/18 THEY STILL SAY THEY DO NOT HAVE THE PART (PASSENGER AIRBAG). I DON'T KNOW WHERE TO GO FROM HERE TO GET MY CAR REPAIRED. HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092510May 8, 2018
AIR BAGS
TAKATA RECALL: 17V-024. 03/2017 I RECEIVED RECALL LETTER FROM FORD ABOUT PASSENGER AIRBAG RECALL. 02/2018 ALMOST A YEAR LATER, I RECEIVED LETTER FROM FORD THAT REPAIR IS AVAILABLE AND TO SCHEDULE TIME WITH DEALER. MY LOCAL DEALER IS FAIRWAY FORD IN PLACENTIA, CA WHICH IS 10 MINUTES AWAY. SINCE I RECEIVED THE LETTER UNTIL THIS DATE I HAVE CALLED THEM EVERY MONTH TO MAKE AN APPOINTMENT FOR REPAIR. THEY KEEP TELLING ME PARTS ARE NOT AVAILABLE AND I SHOULD WAIT FOR THEM TO CALL ME. MEANWHILE I AM FORCED TO DRIVE A DANGEROUS VEHICLE. SOMETHING IS DREADFULLY WRONG WITH THIS RECALL PROCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090027April 25, 2018
AIR BAGS
TAKATA AIRBAG, I AM TRYING TO GET A REPAIR OF THE PASSENGER SIDE AIRBAG. CALLED THE LOCAL FORD DEALER 3 MOS AGO TO HAVE THE PARTS ORDERED BUT THEY SEEM TO BE DRAGGING THEIR FEET. I DON'T KNOW WHAT ELSE I CAN DO TO GET THIS REPAIRED I GOT MY LETTER STATING THAT THE PARTS WERE AVAILABLE THRU FORD BUT HAVEN'T HAD ANY LUCK. WOULD LIKE TO DRIVE THE CAR SOMEDAY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089546April 23, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
HOLA EL PROBLEMA COMENZ 2 MESES DESPUS DE HABERLO ADQUIRIDO CUANDO LO ENSCENDIA DESPUS DE MINUTOS EMPEZABA A TEMBLAR CASCABELEAR COMO SI SE AHOGARA Y SE KISIERA APAGAR LE PRENDI LUZ DEL CHECK ENGINE REPENTINAMENTE Y LO LLEVE AL DEALER DONDE LO ADQUIR Y DINERO TODO ESTS BIEN NO TENA PROBLEMAS AL PASO DEL TIEMPO REGRESO EL PROBLEMA PASO LO MISMO AHORA CUANDO LLENABA EL TAQUE DE COMBUSTIBLE Y ERA MS NOTORIO CMO TEMBLABA Y AL MOMENTO DE ACELERAR PERDA POTENCIA HASTA EL PUNTO QUE PRENDI CHECK ENGINE Y TUVE KE REPLAZAR LA VLVULA DE PURGA DEL CANISTER 3 VECES HASTA EL DIA DE HOY OBIAMENTE EL SCANER MARCABA LA FALLA EN LA VLVULA MENCIONADA...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088717April 17, 2018
POWER TRAIN
AFTER PUTTING THE VEHICLE IN DRIVE AND APPLICATION OF THE GAS PEDAL, THE TRANSMISSION WOULD FAIL TO ENGAGE FIRST GEAR. THIS OCCURRED INTERMITTENTLY AND OCCASIONALLY WHILE DRIVING. THE TRANSMISSION WOULD ALSO DOWNSHIFT TO FIRST WHILE DRIVING AT 35MPH. BROUGHT TO FORD AND THEY IDENTIFIED THE LEAD FRAME AND CONNECTOR AS FAULTY PARTS. FORD HAS A RECALL 16S19 THAT COVERS MY MUSTANG'S BUILD DATE AND LOCATION BUT SAID MY VIN WASN'T INCLUDED DESPITE THE EXACT SAME SYMPTOMS AND EXACT SAME PARTS IDENTIFIED BY A FORD TECHNICIAN THAT NEEDED TO BE REPLACED. FORD THE CUSTOMER SERVICE REFUSED TO COVER THE REPAIRS TO A DANGEROUS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084978April 13, 2018
AIR BAGS
TAKATA RECALL: WE CANNOT LOCATE PARTS FOR THE RECALL REPAIR. THE NOTIFICATION WAS MAILED APPROXIMATELY 6 WEEKS AGO. WHY RECALL THE PARTS IF REPLACEMENTS ARE NOT AVAILABLE? WHAT IS A REASONABLE AMOUNT OF TIME TO WAIT FOR THE PARTS TO ARRIVE AT THE DEALER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082382April 1, 2018
VEHICLE SPEED CONTROL
LOST POWER IN MY 2012 V6 MUSTANG. WRENCH LIGHT CAME ON INDICATING LIMP HOME MODE. WAS ABLE TO PULL OFF TO THE SIDE OF ROAD. TURNED ENGINE OFF AND THE IT WAS FINE FOR ABOUT TWO MILES THEN CUT OFF AGAIN. RESTARTED AGAIN AND WAS ABLE TO MAKE IT HOME BUT THE ENGINE LIGHT IS ON. GOING TO TRY AND GET IT TO THE SHOP TOMORROW, BUT THIS IS A SEVERE SAFETY PROBLEM IN MY MIND. WAS LUCKY I DIDN'T GET REAR ENDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081231March 26, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT APPROXIMATELY 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE HESITATED TO ACCELERATE AND DOWNSHIFTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER 16V248000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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