Ford Mustang Complaints (2011)

466 consumer complaints on file.

#11141732October 22, 2018
AIR BAGS
I AM ON ACTIVE DUTY AND IS STATIONED OVER SEAS LIVING IN GERMANY. I HAVE BEEN HERE FOR THREE YEARS AND NO FORD HERE CAN NOT GET THE PARTS I NEED FOR MY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141825October 22, 2018
AIR BAGS
GOT A RECALL ON BOTH AIR BAGS TOOK MY CAR IN TO HAVE IT DONE COULD NOT GET IT DONE FOR MONTHS THE FIRST AIR BAG THEN WENT TO GET SECOND RECALL ON THE 2ND AIR BAG COULD NOT GET APPT. FOR MONTHS AND THEN THEY DID NOT HAVE THE AIR BAGS FOR MONTHS NOR DID THEY BOTHER TO CALL WHEN THEY CAME . WAS NEVER ASKED ABOUT GETTING A RENTAL AT ALL. STILL HAVING PROBLEMS WITH AIR BAGS NOT BEING FIXED GOING ON SEVERAL MONTHS MORE STILL NO RENTAL CAR STILL DRIVING MY CAR STILL A PROB,EMBWITH AIR BAGS NOT BEING FIXED AND DANGEROUS. NO RENTAL CAR STILL GOING IN ON OCT. 31 FOR THEM TO FIX AIRBAGS BUT STILL NO RENTAL CAR IN DANGER WHEN DRIVING CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141443October 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. MULTIPLE DEALERS, INCLUDING FIVE STAR FORD STONE MOUNTAIN (3800 US-78 SNELLVILLE, GA 30039) STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THE PARTS SHOULD BE AVAILABLE, BUT THEY DID NOT KNOW WHICH DEALER HAD THE PARTS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121067August 20, 2018
SEAT BELTS
THE FRONT SEAT PASSENGER SEAT BELT IS STUCK AND WILL NOT RELEASE TO ALLOW BUCKLING. I CONTACTED THE LAKELAND FORD DEALER AND THEY SAID THAT THEY WOULD NOT REPLACE IT, WITHOUT ME PAYING $505, EVEN THOUGH THEY KNEW IT WAS A SAFETY ISSUE AND OFFERED A RENTAL CAR WHILE THE REPAIR WOULD BE COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118960August 10, 2018
AIR BAGS
TAKATA RECALL, RECEIVED NOTICE ABOUT FAULTY AIR BAGS IN 2016. REPLACED DRIVE SIDE IN DEC 2016. PASSENGER SIDE NOT AVAILABLE YET. RECEIVED NOTICE OF PARTS AVAILABLE FEB 2018. CALL FOR REPAIR MARCH 2018. WAS TOLD PART WAS NOT AVAILABLE FOR RECALL CUSTOMERS YET. I WAS PUT ON A LIST FOR THE "RECALL PARTS" AND THAT THEY WOULD CONTACT WHEN AVAILABLE. CALLED AGAIN IN MAY MADE APPOINTMENT TO GET GET REPLACED. WHEN ARRIVED AT DEALER, I WAS TOLD THEY HAVE THE PART PUT NOT FOR ME BECAUSE THERE IS A DIFFERENT PROCESS NOW TO ORDER "RECALL PARTS". I WAS PUT ON ANOTHER LIST. CALLED AND CAME IN AGAIN AUG 10 2018. WAS TOLD THAT I WAS NOT A THE "NEW" LIST TO ORDER "RECALL PARTS". I WAS TOLD THE PROCESS HAS CHANGED 5 TIMES SO THE OTHER PROCESS DID NOT COUNT. I WAS INFORMED BY SERVICE MANAGER THAT HE WOULD NOT RISK HIS FAMILY IN THE FRONT PASSENGER SEAT. WAS TOLD ONLY USE THE BACK SEATS. THIS IS NOT PRACTICAL FOR DAILY USE AND PUTS UNDUE RISK TO FAMILY AND FRIENDS TO SERIOUS INJURY OR DEATH. FORD HAS BREACHED IT'S DUTY TO PREFORM NEED REPAIRS IN A TIMELY MANNER. ALL REPAIR ATTEMPTS WERE MADE AT FORD OF ESCONDIDO, CA. AFTER I STATED I WOULD LOG A FORMAL COMPLAINT THE SERVICE MANAGER WAS ABLE TO FIND THE PART AND WILL COMPLETE REPAIR. THIS JUST SEEMS LIKE AN ATTEMPT TO NOT FIX THE ISSUE DUE TO FINANCIAL CONSIDERATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112691July 24, 2018
AIR BAGS
2011 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO PASSENGER FRONTAL AIRBAG SAFETY RECALL. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104702June 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (BILL JARRETT FORD INC., 1305 US HIGHWAY 27 NORTH, AVON PARK, FLORIDA 33825) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103560June 23, 2018
UNKNOWN OR OTHER
I DECIDED TO DROP THE CONVERTIBLE TOP OF MY 2011 FORD MUSTANG WHEN THE WEATHER DECIDED TO CHANGE I WAS PRESSING THE BUTTON TO LET THE TOP UP. NOTHING IS HAPPENING ALL FUEL'S ARE IN EXCELLENT CONDITION BATTERY IS GOOD THE PUMP UNDER THE BACK SEAT IS AT IT'S RITE LEVEL. I HAD TO PARK FOR HOURS UNDER SHEAD UNTIL THE RAIN STOPS AN WAS ABLE TO DRIVE IT TO A FRIEND HOUSE WHO WAS GLADLY TO LET ME PARK THE CAR IN HIS GARAGE. I WAS PARK AT A GAS STATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103340June 22, 2018
STEERING
WHILE TURNING IN A PARKING LOT THE POWER STEERING FAILED. THE STEERING WHEEL WAS LOCKED UPSIDE DOWN AND THE WHEELS WERE LOCKED TO THE RIGHT. I RESTARTED THE CAR AND THE PROBLEM RESOLVED. I WENT INTO A STORE AND WHEN I CAME OUT AND STARTED THE CAR AGAIN THE SAME THING HAPPENED. THREE RESTARTS DID NOT RESOLVE THE PROBLEM. I FINALLY MANUALLY CRANKED THE WHEEL UNTIL I HEARD A LOUD THUD AND THEN RESTARTED THE CAR AGAIN AT WHICH POINT THE ISSUE RESOLVED. I DRIVE 110 MILES EACH WAY TO WORK. THE MUSTANG HAS 68,000 MILES ON IT. THIS IS A SAFETY ISSUE THAT CAN GET PEOPLE KILLED. THERE HAVE BEEN RECALLS ON OTHER MODELS IN THE SAME YEAR BY FORD WITH THE SAME SYSTEM. I WILL BE TRADING THE CAR ASAP. THESE CARS ARE DEATH TRAPS AND NOTHING IS BEING DONE ABOUT IT. THIS IS A DOCUMENTED ISSUE MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100036June 5, 2018
AIR BAGS
TAKATA AIRBAG. MY AIRBAGS HAVE BEEN RECALLED FOR TWO YEARS FORD WAS ABLE TO REPLACE THE DRIVER SIDE AIRBAG AFTER ONE YEAR EARLIER THIS YEAR THEY SENT ME A LETTER THAT SAID THE PARTS WERE INTO FIX THE PASSENGER SIDE AIRBAG I CALLED EVERY FORD DEALER AROUND AND NO ONE HAD ANY PARTS TO FIX MY AIRBAG I WAS TOLD BY DEALERS KEEP CALLING US BACK UNTIL WE SEE IF WE HAVE SOME PARTS IN YESTERDAY I CALLED MY LOCAL FORD DEALER AND THEY TOLD ME MY NAME SHOULD'VE BEEN PUT ON A LIST AND THAT I HAD FIVE MORE WEEKS TO WAIT I HAVE ESSENTIALLY BEEN UNABLE TO USE MY CAR TO TRANSPORT ANY PASSENGERS FOR OVER TWO YEARS I HAVE CONTACTED FORD SEVERAL TIMES AND NOT RECEIVED ANY KIND OF RESPONSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099149June 1, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KARL KLEMENT FORD (2670 U S 287, DECATUR, TX 76234, (940) 627-1101) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097173May 22, 2018
POWER TRAIN
TRANSMISSION DOES NOT SHIFT PROPERLY. HESITATION WHEN UPON INITIAL TAKE OFF AND INCONSISTENT SHIFTING. CAUSES HAZARDOUS CONDITION WHEN YOU EXPECT THE VEHICLE TO GO AND THE TRANSMISSION DOES NOT ENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091553May 3, 2018
STEERING
INTERMITTENT STEERING ISSUES WITH THE ELECTRONIC STEERING, WHICH CAUSES THE STEERING WHEEL TO VIOLENTLY JERK OUT OF YOUR HANDS WHILE DRIVING. WHEN IT FAILS, ITS NEAR IMPOSSIBLE TO TURN THE WHEEL. HAPPENED SEVERAL TIMES IN ALL DRIVING SITUATIONS - DRIVING ON THE HIGHWAY, STUCK IN TRAFFIC, PULLING INTO A PARKING SPACE, ETC. IT'S EXTREMELY DANGEROUS FOR MY FAMILY, AND RIDICULOUS FORD HASN'T ISSUED A WARRANTY FOR THEIR STEERING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089066April 20, 2018
SEAT BELTS
I HAVE BEEN HAVING MORE AND MORE TROUBLE WITH BEING ABLE TO UNBUCKLE MY SEATBELT FROM THE BELT BUCKLE AFTER PARKING AND ATTEMPTING TO GET OUT, IT KEEPS GETTING STUCK AND DOESN'T RELEASE LIKE IT'S SUPPOSED TO. I HAVE NEVER SPILLED ANYTHING ON IT, OR INSIDE THE BELT BUCKLE LOCKING MECHANISM. MY VEHICLE IS A 2011 FORD MUSTANG GT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088937April 18, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
I AM HAVING MAJOR ELECTRICAL ISSUES WHICH FORD WILL NOT ADDRESS. SOMETIMES THIS IS INTERMITTENT, SOMETIMES IT IS CONSTANT. HERE IS WHAT HAPPENS: I GET A BARRAGE OF ERRORS ON THE DASH, THE RADIO AND AIR CONDITIONER WILL CYCLE ON AND OFF MULTIPLE TIMES (SOMETIMES WILL REMAIN OFF); REAR BRAKE LIGHTS STOP WORKING, REAR TURN SIGNAL STOPS WORKING. IT DOES THIS RANDOMLY, SOMETIMES FOR AN EXTENDED PERIOD. I WORRY THAT SOMEONE MAY NOT CHECK THE BRAKE LIGHTS OR TURN SIGNAL AND BE SEVERELY INJURED OR KILLED IN AN ACCIDENT. I HAVE ALERTED FORD ABOUT THIS AND BELIEVE THAT IT FELL ON DEAF EARS. THE CAR CAN BE IN MOTION, STATIONARY, CITY, HIGHWAY, RAIN, SNOW, SLEET, OR SUN, DRIVEN AGGRESSIVELY OR GENTLY. NOTHING SEEMS TO TRIGGER THE PROBLEM, IT JUST HAPPENS. THE CAR HAS BEEN GARAGED A LARGE PART OF ITS LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080665March 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GARY YEOMANS FORD (1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342) VERIFIED THAT THE PART TO REMEDY THE VEHICLE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072333February 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED A SECOND RECALL NOTICE FROM THE FORD MANUFACTURER AND WAS INSTRUCTED TO CONTACT A LOCAL DEALER TO SCHEDULE A REPAIR APPOINTMENT SINCE THE PARTS WERE AVAILABLE. TAMIAMI FORD (1471 AIRPORT PULLING RD N, NAPLES, FL 34104, (239) 643-3673) WAS CONTACTED AND STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED TO CONFIRM PARTS AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071898February 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (GARY SMITH FORD, 1 BEAL PKWY NW, FORT WALTON BEACH, FL 32548) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER: #CAS14072757. NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071742February 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECENTLY PURCHASED THE VEHICLE FROM PALM COAST FORD (1150 PALM COAST PKWY SW, PALM COAST, FL 32137, (386) 447-3380) AND WAS NOT INFORMED OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) BEFOREHAND. THE CONTACT RECEIVED A RECALL NOTICE FROM THE MANUFACTURER MONTHS LATER, WHICH INDICATED THAT PARTS WERE AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT THEY WERE UNABLE TO DETERMINE WHEN THE REMEDY AND PART WOULD BE SUPPLIED. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT THE CONSUMER STATED THE AIRBAGS WERE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071603February 7, 2018
AIR BAGS
MY PASSENGER AIR BAG LIGHTS STARTED COMING ON WHEN ON ONE WAS THERE. THEN IT STARTED TURNING ON THE AIR BAG LIGHT ON THE DASH. IT DIDN'T MATTER WHAT WAS IN THE SEAT IF ANYTHING THE LIGHT WOULD COME ON. I HAVE BEEN SITTING IN THE SEAT AND ONE MINUTE NO LIGHT THEN THE NEXT LIGHT IS ON INCLUDING ON THE DASH. DOESN'T MATTER HIGHWAY CITY OR HOW FAR YOU DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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