Ford Mustang Complaints (2010)

261 consumer complaints on file.

#11176096February 10, 2019
SUSPENSION
IN DECEMBER 2018 MY CAR BEGAN TO MAKE CRUNCHING, SQUEAKING AND CHIRPING SOUNDS COMING FROM THE FRONT SUSPENSION WHEN DRIVING SLOWLY OVER UNEVEN SURFACES, SMALL CRACKS IN ROAD, GOING SLOWLY OVER SPEED BUMPS OR UP DRIVEWAY RAMPS. THERE IS ALSO A NOTICEABLE SHIMMY IN THE STEERING WHEEL AT OVER 30 MPH. IN JANUARY, MY FORD SERVICE ADVISOR TOLD ME I NEED TO REPLACE BOTH FRONT CONTROL ARM ASSEMBLIES FOR APPROX $1,700 WHICH COMES AS A HUGE SHOCK TO ME CONSIDERING MY CAR HAS ONLY 14,000 MILES ON IT!!! I WENT HOME TO DO SOME RESEARCH FOUND A TSB FOR THE REPLACEMENT OF THE FRONT LOWER CONTROL ARMS WITH A RE-DESIGNED CONTROL ARM WITH UPGRADED BALL POINT SHAFT AND HYDRO-BUSHING. TSB# 09-24-16 LINK: HTTPS://LATEMODEL.CACHEFLY.NET/DOWNLOADS/TSB05-14/TSB09-24-16.PDF THERE ARE LITERALLY THOUSANDS OF COMPLAINTS ON WEBSITES AND BLOGS ACROSS THE INTERNET WRITTEN BY OTHER MUSTANG OWNERS WHO HAVE FACED THE SAME PROBLEM AND HAD TO FIND LESS COSTLY AND POSSIBLY DANGEROUS AFTERMARKET SOLUTIONS. APPARENTLY FORD HAS KNOWN ABOUT THIS DEFECT SINCE 12/2009, HAS ENGINEERED UPGRADED REPLACEMENT PARTS AND YET HAS NOT MOVED TO PROACTIVELY REPLACE THESE DANGEROUS SUSPENSION/STEERING PARTS SINCE THEN. APPARENTLY, THEY ARE WAITING UNTIL A CUSTOMER COMES IN WITH A COMPLAINT TO NOTIFY THEM! A DRIVER COULD REASONABLY THINK THIS OFFENDING SOUND IS JUST A NATURAL SQUEAK ON AN AGING CAR AND CHOOSE TO IGNORE IT UNTIL THE THIN ORIGINAL BALL JOINT SHAFT GIVES WAY CAUSING AN ACCIDENT OR EVEN A FATALITY. I'VE ALREADY SPOKEN WITH FORD CUSTOMER SERVICE SUPERVISORS AND THE FORD DEALER WHO BOTH SAY THERE'S NOTHING THEY CAN DO ABOUT HAVING FORD FIX THIS WITHOUT PUTTING THE FULL COST AND BURDEN ON THE CUSTOMER. THIS IS A TERRIFIC OPPORTUNITY FOR NHTSA TO COMPEL FORD TO GET THESE DANGEROUS PARTS OFF THE MANY CARS STILL OPERATING WITH THESE ADMITTEDLY SUBSTANDARD PARTS. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171718January 23, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD MUSTANG. WHILE DRIVING 45 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO STOP THE VEHICLE. THE DEALER (VELDE FORD, 488 US-1, VERO BEACH, FL 32962) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163972December 29, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CHECK ENGINE LIGHT CAME N THEN THE RADIO CAME IT WON'T TURN OFF THE HEAT WILL NOT TURN OFF STAYS ON CONTINUOUS GOES OFF FOR 3 SECONDS AND COME BACK ON BY ITSELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161057December 12, 2018
AIR BAGS
FOR THE LAST FEW MONTHS LUCAS FPRD IN BURLINGTON NJ KEEPS SAYONG ALL THE PARTS HAVE NOT COME IN. YET THEY KEEP SENDING NOTICE AIR BAG NERDS TO BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153983November 26, 2018
AIR BAGS
TAKATA RECALL, MY AIRBAG IS LIT ON MY DASH BOARD AND THEN INREIVED A LETTER SAYING THEIR HAS BEEN A RECALL ON THE DRIVERS AND PASSANGER SIDE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153283November 23, 2018
AIR BAGS
I HAVE RECEIVED NUMEROUS NOTICES ABOUT THIS RECALL,HOWEVER I CAN NOT GET A FORD DEALER TO REPLACE THE PASSENGER SIDE AIR BAG, THERE ALWAYS BACKED UP OR THE DO NOT HAVE THE PARTS, THIS HAS BEEN GOING ON FOR OVER A YEAR, I WAS TOLD NOT TO DRIVE THE CAR BY FORD MOTOR CO. UNTIL IT WAS REPAIRED, YET THERE IS ALWAYS AN EXCUSE WHY THEY CANT GET TO IT. THIS CAR HAS SAT IN MY GARAGE LONG ENOUGH, I WANT IT FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151939November 16, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 FORD MUSTANG. WHILE THE VEHICLE WAS STATIONARY, WATER LEAKED INTO THE VEHICLE FROM THE PASSENGER SIDE AND TRAVELED TO THE BACK SEAT AREA. THE CONTACT STATED THAT ALL OF THE WINDOWS WERE ROLLED UP WHEN THE FAILURE OCCURRED. THE CONTACT STATED THAT THE WATER MAY HAVE ENTERED INTO THE CABIN FROM THE SEAM WHERE THE HOOD MET THE FRONT WINDSHIELD. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149496November 5, 2018
AIR BAGS
I HAVE BEEN CALLING TO HAVE THIS PART CHANGE AND THERE NONE IN STOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141987October 23, 2018
AIR BAGS
TAKATA RECALL..I DRIVE IT EVERYDAY. I KNOW IT'S CAUSED DEATHS. I JUST WANT TO BE SAFE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11130940September 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD MUSTANG. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2018. THE DEALER (BEACH FORD, 2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130627September 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BILL CURRIE FORD (5815 N DALE MABRY HWY, TAMPA, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122145August 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (MARLER FORD COMPANY, 22077 US-167, DRY PRONG, LA 71423) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121241August 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CROWN FORD, 256 SWAIN STREET, FAYETTEVILLE, NC 28303, (910)-920-9614) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113890July 26, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD MUSTANG. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE LOCAL DEALER (KELLY FORD, 776 MAGNOLIA AVE, MELBOURNE, FL) AND THE MANUFACTURER WERE CONTACTED AND STATED THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112695July 24, 2018
ELECTRICAL SYSTEM
FORD MUSTANG. CONSUMER WRITES IN REGARDS TO SAFETY AND EMISSIONS MATTER. *LD THE CONSUMER STATED THE VEHICLE HAD A BAD COMPUTER. THE PART NECESSARY TO COMPLETE THE RECALL REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS SITTING FOR OVER A YEAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112591July 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 15V319000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE WAS TAKEN TO THE DEALER (TOWN EAST FORD, 18411 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972)-584-9140). THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110204July 9, 2018
AIR BAGS
TAKATA RECALL. MY LOCAL AUTHORIZED FORD DEALER HAS BEEN UNABLE TO REPLACE MY PASSENGER-SIDE AIRBAG BECAUSE REPLACEMENT PARTS ARE UNAVAILABLE. MY DRIVER-SIDE AIRBAG HAS BEEN REPLACED. THE DEALER IS UNABLE TO TELL ME WHEN PARTS WILL AVAILABLE OR EVEN PROVIDE AN ESTIMATED TIME WHEN PARTS WILL BE AVAILABLE. I HAVE MADE SEVERAL ATTEMPTS SINCE I RECEIVED THE ORIGINAL RECALL NOTICES IN 2015 (DRIVER-SIDE) AND 2016 (PASSENGER-SIDE). MY LAST CONTACT WITH DEALER WAS JAN 16, 2018. MY REPAIRS ARE NOT BEING ACCOMPLISHED IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109626July 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD MUSTANG. THE CONTACT STATED THAT THE DEALER (BOULEVARD FORD LINCOLN OF GEORGETOWN, 40 BRIDGEVILLE RD, GEORGETOWN, DE 19947, (877) 906-3888) INDICATED THAT THEY WOULD CALL THE CONTACT TO SCHEDULE AN APPOINTMENT FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT WAITED MORE THAN SIX WEEKS WITH NO FOLLOW UP FROM THE DEALER. THE DEALER PLACED THE CONTACT ON HOLD FOR OVER 25 MINUTES AND THEN THE LINE DISCONNECTED. THE CONTACT CALLED BACK, BUT NO ONE ANSWERED. THE CONTACT HAD BEEN UNABLE TO DETERMINE IF THE PART WAS AVAILABLE TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102774June 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MCKIE FORD LINCOLN, 1-605-348-1400) WAS CALLED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101599June 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (FRITTS FORD, 8000 AUTO DR., RIVERSIDE, CA 92504) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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