Ford Mustang Complaints (2016)

380 consumer complaints on file.

#11010351July 24, 2017
POWER TRAIN
CLUNKING WHEN SHIFTING. THIS APPEARS TO BE WIDESPREAD ON 2015, 2016, AND 2017 FORD MUSTANGS. AFTER PROBLEM APPEARS, FORD TELLS CONSUMER IT IS NORMAL. FROM INTERNET RESEARCH, THIS PROBLEM IS WIDESPREAD AND FORD IS NOT ADDRESSING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006567July 20, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
I WAS DRIVING MY 2016 MUSTANG GT BASE MODEL DOWN A STRAIGHT ROAD WITH THE TRACTION CONTROL "ON" AND THE CAR RANDOMLY LOCKED ALL OF THE WHEELS AND TURNED SIDEWAYS INTO ONCOMING TRAFFIC AND ONLY STOPPING WHEN I HIT A CURB. WHILE SLIDING THERE WAS NO THROTTLE OR BRAKE CONTROL BECAUSE THE TRACTION SYSTEM LOCKED ALL FOUR WHEELS. I WENT TO THE FORD DEALER PREVIOUS TO THIS INSTANCE TO COMPLAIN THAT THE FRONT SUSPENSION WAS NOISY AND THE VEHICLE WAS HARD TO CONTROL ON CERTAIN ROAD SURFACES AND IT FELT VERY UNSAFE. AFTER GIVING THEM THIS INFORMATION THEY SCHEDULED ME FOR AN APPOINTMENT A WEEK LATER AND LET ME DRIVE OFF. SUBSEQUENT TO SAY, THE VEHICLE TOTALLY LOST CONTROL 3 DAYS BEFORE THE APPOINTMENT. ROAD SURFACE WAS DRY, IT WAS SUNNY 94 DEGREES AND I WAS TRAVELING AT 40MPH ON A STRAIGHT ROAD AND MY VEHICLE HAS 26K MILES. THE NOISE AND CONTROL ISSUE WAS MINISCULE BUT EXISTENT ON THE VEHICLE AT 14K MILES AND ONLY KEPT GETTING WORSE. I NOTIFIED THE DEALER OF THE POSSIBILITY OF A SAFETY ISSUE BECAUSE OF THE CIRCUMSTANCES AND THEY WERE VERY DEFENSIVE AND MORE CONCERNED ABOUT CHARGING ME FOR THE DAMAGES THAT RESULTED FROM THE VEHICLE MALFUNCTION. I REQUESTED THAT THE COMPUTER LOGS BE PRESERVED AND SENT TO FORD AS IT MAY BE A SAFETY ISSUE AND I WAS TOLD THAT THEY WOULD CHARGE ME EXTRA FOR THAT AND THAT IT WOULD BE QUITE EXPENSIVE AS TO DISCOURAGE ME FROM REPORTING IT. I RETAINED A PRINTOUT OF MY INITIAL COMPLAINT THAT WAS DOCUMENTED AT THE DEALER UPON MY INITIAL VISIT. VEHICLE IS CURRENTLY UNDER FACTORY WARRANTY AND IS BEING DIAGNOSED FOR THE FRONT SUSPENSION NOISE ISSUE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11006120July 18, 2017
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
PURCHASE DATE 4-16. EIGHT DOCUMENTED VISITS TO DEALER/REPAIR. OTHER VISITS WHERE SERVICE ADVISER SAID TO RETURN WHEN SYSTEM FAILURES WERE HAPPENING, AS PROBLEM WOULD RESOLVE BEFORE I ARRIVED AT SERVICE. RE WATER INSIDE, DRIVER DOOR ISSUES, SYNC, CAMERA/STEREO ELECTRICAL ISSUES INCLUDE DOORS WILL NOT UNLOCK AT TIMES, TAKES MULTIPLE ATTEMPTS TO BE GRANTED ACCESS INTO CAR, THUS CAUSING SAFETY CONCERN. SYNC GOES OUT FAIRLY REGULARLY INCLUDING PHONE FUNCTION, BACK UP CAMERA, STEREO. CURRENTLY IN SHOP AGAIN SINCE 7-3-17 @ 9 AM.(16 CONSECUTIVE DAYS THIS TRIP). SAFETY CONCERN OF MOST IMPORTANCE TO ME IS THE FACT THAT CAR HAS LOST POWER MULTIPLE TIMES ON HIGHWAY AND THANKFULLY HAS NOT YET BEEN IN A MAJOR ACCIDENT. QUICK REFLEXES OF DRIVERS BEHIND ME ARE ONLY REASONS THAT ACCIDENTS HAVE BEEN AVOIDED THUS FAR. I AM TOLD BY DEALER THAT THIS IS A THROTTLE BODY MALFUNCTION. THROTTLE BODY HAS BEEN REPROGRAMMED AFTER A NEAR REAR END ACCIDENT ( HIGHWAY/ INTERSECTION/TURN). THROTTLE BODY WENT OUT WITH NO WARNING CAR INSTANTLY DECELERATED WITH NO ACCELERATION CAPABILITY. ONE WEEK LATER THROTTLE BODY FAILS AGAIN CAUSING A NEAR ACCIDENT THAT WOULD HAVE BEEN FATAL IN NATURE DUE TO THE SPEED OF TRAFFIC ON HIGHWAY. MY 7 YEA OLD WAS IN REAR SEAT. MY CHILDREN ARE NO LONGER FOR ANY REASON ALLOWED IN THE VEHICLE SINCE OCTOBER 2016. THROTTLE BODY HAS YET AGAIN BEEN REPLACED JUNE 2017. THIRD ATTEMPT TO REPAIR THIS CAR WITH NO INDICATION THAT THIS IS A REPAIR, IT SEEMS TO BE MERELY A REPAIR ATTEMPT AS THIS PROCESS OF ATTEMPTED REPAIRS HAS CAUSED 3 NEAR REAR ACCIDENTS. THIS CAR HAS PROVEN ITSELF TO BE A DANGER ON THE ROAD AND A MAJOR SAFETY HAZARD FOR ANYONE INSIDE OR OUTSIDE OF THIS VEHICLE WHILE IT IS IN MOTION. LOW MILEAGE IS INDICATOR OF HOW UNTRUSTWORTHY VEHICLE IS TO ME. IT IS ONLY DRIVEN BY ME, NO PASSENGERS ALLOWED. ONLY DRIVEN IF ANOTHER CAR CAN NOT BE BORROWED. UNRESOLVED ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993082June 4, 2017
AIR BAGS
I WAS IN A WRECK THAT TOTALED MY VEHICLE. ALL AIRBAGS DEPLOYED EXCEPT DRIVER SIDE STEERING WHEEL. CAUSING EXTENSIVE DAMAGE TO MY NOSE. HAD STITCHES, BROKEN NOSE. ALREADY HAVE HAD ONE SURGERY AND STILL HAVE TO HAVE ONE MORE. I WAS ON A A REGULAR STREET AND SWERVED A DEER AND HIT AN EMBANKMENT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10991787May 26, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHENEVER THE CONTACT SHIFTED GEARS, A PINGING METAL SOUND WAS HEARD. THE CONTACT TOOK THE VEHICLE TO THE TOWN AND COUNTRY FORD DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVE SHAFT AND THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. ..UPDATED 07/31/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979819April 21, 2017
UNKNOWN OR OTHER
DRIVESHAFT VIBRATION GETS WORSE WHEN GOING OVER 45 MILES EVEN WORSE GOING 80
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979419April 20, 2017
ENGINE
TAKATA RECALL. THE ISSUE WITH MY CAR IS THAT THE ENGINE IS SHUTTING OFF WHILE COMING TO A STOP. WHETHER THE CLUTCH IS ENGAGED ALL THE WAY OR IF IT'S JUST IN NEUTRAL. SUDDENLY THE RPM'S JUST DROP TO ZERO AND I WOULD HAVE TO RESTART THE CAR AGAIN BY HITTING THE START ENGINE BUTTON. THIS HAD HAPPENED MULTIPLE TIMES IN THE PAST FEW COUPLE OF MONTHS. OTHER THAN THAT THE CAR STILL RUNS SMOOTH AND EVERYTHING ELSE IS FINE. I HAVE ALMOST 18000 MILES ON IT. I REALLY HOPE FORD COULD FIGURE OUT WHAT THE PROBLEMS IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979004April 18, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2016 FORD MUSTANG. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIE ROD ASSEMBLY FAILED WHILE THE DRIVER TURNED AT LOW SPEEDS, AND THE VEHICLE ABRUPTLY VIBRATED AND SHOOK. THE DRIVER WAS ABLE TO PULL THE VEHICLE OVER ONTO THE ROAD SHOULDER. THE CONTACT PLACED THE VEHICLE INTO REVERSE. WHILE REVERSING, THE FRONT PASSENGER SIDE TIRE SEPARATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE LOWER TIE ROD ASSEMBLY BOLT FAILED. THE BOLT WAS NOT SECURELY FASTENED AND THREADED THE TIE ROD ASSEMBLY, WHICH CAUSED THE TIRE TO SEPARATE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 409.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972250April 13, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971517April 9, 2017
AIR BAGS
I BOUGHT A 2016 FORD MUSTANG IN APRIL 2016 ITS A GREAT CAR. I HAD AN ACCIDENT AND THE AIR BAGS GOT DEPLOYED LUCKILY NOTHING HAPPENED TO ME. THE VEHICLE WAS REPAIRED AT RUSSELL AND SMITH COLLISION CENTER IN HOUSTON,TX FOR 51 DAYS AT A COST OF 18000$ (CAR COST 34000$). ON THE 26TH OF MARCH 2017 A GUY SKIPPED A RED SIGNAL AND CAME INTO THE MIDDLE OF AN INTERSECTION SO I HAD TO CRASH INTO HIM AT A SPEED OF 50 MPH. THIS TIME NO AIRBAGS GOT DEPLOYED . ITS ONLY BY GODS GRACE THAT I AM NOT HARMED. I TRIED COMPLAINING TO PEOPLE AT FORD BUT ALL I AM GETTING IS A RUN AROUND FROM THEIR CUSTOMER CARE REPRESENTATIVES. ALL I WANT TO KNOW WHY MY DRIVER AIRBAG DID NOT DEPLOY EVEN AT THAT SPEED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10969443March 30, 2017
POWER TRAIN
ELECTRONIC THROTTLE BODY BROKE, WAS FIXED BY DEALERSHIP AND WAS INFORMED THAT THE ORIGINAL THAT IS BEING PUT ON 4 MODELS FROM FORD HAVE FAULTY ONES, BUT SINCE ONLY 5,000-8,000 HAVE BROKEN, THERE WAS NO NEED FOR A FULL SCALE RECALL. I PULLED OUT IN TRAFFIC AND LOST ALL POWER, ONLY 1.5 MONTHS AFTER I DROVE OFF THE LOT WITH A BRAND NEW CAR.... YES IT IS MAJOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960234March 12, 2017
POWER TRAIN
RECALL ISSUED, TOLD NOT TO DRIVE. SITTING WITH CAR FOR MONTHS NO EXTENSION OF WARRANTY, NOT DRIVEABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957465February 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954386February 13, 2017
AIR BAGS
I HAVE SOME SERIOUS CONCERNS ABOUT THE SAFETY RATINGS, SPECIFICALLY THE 2 STAR RATING AFTER THE CRASH TESTS CONDUCTED BY THE EUROPEAN NCAP AND THE AUSTRALIAN ANCAP. THESE CRASH TESTS SHOW THAT THE FRONT AIRBAGS DID NOT INFLATE SUFFICIENTLY TO AVOID HEAD INJURIES. WHEN I WAS FIRST TEST DRIVING THE 2016 MUSTANG, THE WINDOW STICKER HAD A 5 STAR SAFETY RATING BY THE NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945505January 16, 2017
ELECTRICAL SYSTEM
FORD INTELLIGENCE/NOT SO INTELLIGENT THIS MORNING I WAS PUTTING MY 2 YEAR OLD CHILD IN HER CAR SEAT AS I NORMALLY DO WITH THE CAR STARTED AND I PLACED MY PURSE AND THE KEYS IN THE FRONT SEAT OF THE CAR. AFTER SECURING MY CHILD I CLOSED THE DOOR TO WALK AROUND AND GET IN AND THE DOORS WERE LOCKED. MY CAR WAS RUNNING AND MY 2 YEAR OLD BABY WAS FRANTICALLY SCREAMING IN THE BACK SEAT OF THE CAR. WHY DID THIS HAPPEN? WHEN I CONTACTED FORD, THEY SAID THE CAR WAS NOT SUPPOSED TO LOCK WITH THE KEYS INSIDE, SO WHY DID IT HAPPEN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928863November 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927199November 21, 2016
SERVICE BRAKES
PARKING BRAKE ENGAGEMENT/ADJUSTMENT THE EMERGENCY BRAKE DOES NO ENGAGE WHEN THE HANDLE IS PULLED UP DUE TO A SLACK IN THE CABLE LINE OF ABOUT 2 INCHES. THIS CAUSES AN ISSUE DRIVING AS THE SENSOR IS ENGAGED AND CAN CAUSE CRUISE CONTROL TO TURN OFF. ALSO, IT BECOMES A RISK PARKING THE CAR ON A HILL SINCE YOU HAVE TO PULLED THE HANDLE ALL THE WAY UP FOR PROPER TENSION ON THE BRAKE LINE CABLE. THE OTHER ISSUE IS THIS CABLE CAN COME LOOSE RESULTING IN LOST OF THE EMERGENCY BRAKE FUNCTION. ALSO, IT CAN CAUSE VIBRATION AND RATTLING SINCE THE CABLE MOUNT AND BOLTING CAN MOVE AGAINST THE TRANSMISSION CASING. FORD SHOULD CREATE A TSB FOR THIS ISSUE AND NOTIFY DEALERS TO LOOK FOR IT DURING REGULAR MAINTENANCE SINCE MULTIPLE USERS HAVE HAD THIS ON INTERNET FORUMS. 1)HTTP://WWW.MUSTANG6G.COM/FORUMS/SHOWTHREAD.PHP?T=25204&HIGHLIGHT=BRAKE 2)HTTP://WWW.MUSTANG6G.COM/FORUMS/SHOWTHREAD.PHP?T=54010&HIGHLIGHT=PARKING+BRAKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925676November 13, 2016
TIRES, TIRES:SIDEWALL
GOODYEAR EAGLE F1 ASYMMETRIC ALL SEASON TIRE BLEW OUT WHILE DRIVING DOWN WINCHESTER ROAD IN TEMECULA, CA AT 45 MPH AROUND 6:45PM. THERE WAS A LOUD POP, FOLLOWED BY THE TPS WARNING THAT THE REAR PASSENGER TIRE HAD 1 PSI OF AIR LEFT. THE CAR WAS BROUGHT TO A STOP ON THE SIDE OF THE ROAD IMMEDIATELY. AFTER BEING TOWED FROM THE SIDE OF THE ROAD AND IT WAS DISCOVERED UPON INSPECTION THAT THE INNER SIDE WALL HAD FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925691November 13, 2016
ENGINE
ROUGH IDLE WITH NO THROTTLE CONTROL WHILE IN DRIVE. ENGINE DIED AND WOULDN'T RESTART. WAS TAKEN INTO FORD FOR SIMILAR PROBLEM A FEW MONTHS AGO AND I REPORTED IT HERE. THE FIRST REPAIR WAS RECORDED AS A DEFECTIVE THROTTLE BODY. THIS CAR IS NOT SAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918938October 25, 2016
ENGINE
IT HAS A LITTLE OVER 5000 MILES ON IT AND IT IS USING OIL EXCESSIVELY. IT IS USING A QUART OF OIL EVERY 600-900 MILES AND IS GETTING WORSE. I HAVE BROUGHT IN TO FORD TWICE. BOTH TIMES THEY SAID I WOULD NEED A NEW ENGINE. BUT, I JUST RECEIVED A CALL FROM THEM LAST FRIDAY ON 10-21-16 AND THEY SAID THEY ARE NOT GOING TO BE PUTTING A NEW ENGINE IN THE CAR AS THEY FEAR THE NEW ENGINE WILL DO THE SAME THING. THEY SAID THEY "MAY HAVE A FIX NEXT SPRING." I CALLED FORD CUSTOMER SERVICE AND THEIR REGIONAL REP CALLED ME BACK. SHE ONLY OFFERED ME A MAINTENANCE PLAN FOR FREE OIL CHANGES. THIS IS WORTHLESS TO ME AND MY CURRENT PROBLEM AS IT DOESN'T NEED OIL CHANGES AND DOES NOTHING TO ADDRESS THE PROBLEM. SINCE THEY ADMIT THEY HAVE A PROBLEM WITH THE ENGINE AND HAVE NO REPAIR FOR IT, I ASKED THEM TO BUY THE CAR BACK. THEY REFUSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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