Ford Mustang Complaints (2016)

380 consumer complaints on file.

#11324338May 12, 2020
SEATS
I BEGAN TO SMELL SOMETHING BURNING FROM INSIDE MY CAR WHILE I WAS DRIVING. AFTER FURTHER INVESTIGATION I DISCOVERED THE BURNING SMELL WAS COMING FROM THE PASSENGER SEAT WHEN THE SEAT HEATER WAS ON. I UNPLUGGED THE WIRING HARNESS TO FIND THAT A PIN WAS BURNING AND MELTING THE PLASTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321058April 14, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE PASSENGER WINDOW KEEPS GOING UP AND DOWN WITHOUT THE SWITCH BEING USED. THIS HAPPENS WHILE DRIVING AND EVEN WHEN THE CAR IS PARKED AND OFF IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320946April 13, 2020
UNKNOWN OR OTHER
ENGINE COOLING NOT WORKING. HOSES PROBABLY DEFECTIVE. FIRE RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319242March 25, 2020
UNKNOWN OR OTHER
A/C STARTED TO BLOW HOT AIR. THE AUTO REPAIR STATED ITS THE EVAPORATOR NEED REPLACE, ITS A COSTLY JOB AND VERY COMMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319243March 25, 2020
SUSPENSION
CAR STARTED TO VIBRATE WHEN I DRIVE IT IN THE HIGHWAY NORMAL SPEED AND NOT ISSUES WITH MOUNTS. MECHANIC CAN'T FIGURE IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319049March 23, 2020
EXTERIOR LIGHTING
TOOK MY CAR FOR INSPECTION AND REJECTED FOR 3RD HIGH MOUNT BRAKE LIGHT NOT WORKING. CAR ONLY HAS 31000 MILES. VERY COSTLY REPAIR.. NO POWER GOING TO LIGHT.FORD MADE POOR QUALITY LED SYSTEM FAILED. RESEARCHED AND FOUND OUT HIGH NUMBER OF THESE LIGHT SYSTEM FAILED WITH LOW MILAGE. I BELIEVE OSHA HAS A REGULATION CONCERNING QUALITY OF WORK. A BETTER QUALITY OF LIGHTNING SYSTEM NEEDS TO DEVELOPED TO ANF FORD NEEDS TO REPLACE THE LIGHT SYSTEM WITHOUT ANY COST FOR CUSTOMERS. DEFINITELY A RECALL ITEM SINCE IT CAN GO OUT ANYTIME WHILE DRIVING PLACING THE DRIVER AND OTHER DRIVERS BEHING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317926March 13, 2020
UNKNOWN OR OTHER
EVAPORATOR CORE WAS INSTALLED INCORRECTLY ON THE AIR CONDITIONER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317737March 12, 2020
SERVICE BRAKES
WHILE DRIVING ON A RESIDENTIAL STREET AT A LOW RATE OF SPEED I ATTEMPTED TO STOP AT A STOP SIGN. THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR. THE VEHICLE DID NOT STOP. MANY LIGHTS AND WARNINGS LIT UP LETTING ME KNOW I HAD NO BRAKE FLUID. I STOPPED THE VEHICLE USING THE EMERGENCY BRAKE. AFTER HAVING IT TOWED TO FORD AND INSPECTED IT WAS DISCOVERED THAT THE PASSENGER SIDE BRAKE LINE HAD RUPTURED AND THE DRIVER SIDE BRAKE LINE HAD A 'BUBBLE' AND ALSO NEEDED REPLACEMENT.THIS WAS A POTENTIALLY VERY DANGEROUS SITUATION. IF I WERE ON THE HIGHWAY AT A HIGHER RATE OF SPEED THIS COULD HAVE BEEN FATAL. PLEASE INVESTIGATE THIS BRAKE FAILURE IN THE 2016 MUSTANG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315640March 2, 2020
ELECTRICAL SYSTEM
THE PASSENGER WINDOW TRIES TO GO UP AND DOWN WHILE DRIVING AND SITTING STATIONARY EVEN WHEN MY CAR IS OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312008February 28, 2020
AIR BAGS
I WAS IN A CAR ACCIDENT 8/28/2020. THE CAR WAS PUSHED OFF THE ROAD BY A TRACTOR TRAILER AND HIT A GUARDRAIL HEAD ON. THE AIR BAGS DID NOT DEPLOY. NOTICED A RECALL FOR THE TAKATA AIRBAG THAT I NEVER RECEIVED. HOW MANY OTHER CARS ARE OUT THERE. THE CAR WAS A MUSTANG BOUGHT IN 2016 AND WAS TOTALED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11309960February 18, 2020
UNKNOWN OR OTHER
WHEN I HAVE MY FRONT RIGHT WINDOW DOWN ABOUT THREE INCHES AND ACCELERATE, I GET CAR EXHAUST INTO CABIN. I LATER FOUND OUT THAT THE EXHAUST MOVES FROM THE EXHAUST PIPE OF THE MOVING CAR INTO THE CAR TRUNK AND THEN INTO THE CABIN OF MY CAR. I FIRST NOTICED THIS DAYS AFTER I PURCHASED THE CAR BUT THE DEALER COULD NOT DUPLICATE IT AND SAID IT WAS PROBABLY A NEW CAR SMELL. I HAD IT CHECKED AGAIN THREE MONTHS AFTER PURCHASE BUT, AGAIN, MECHANIC HAD SAME OUTCOME. I FINALLY GOT FED UP WITH THE SMELL AND ASKED AGAIN 18 MONTHS AFTER PURCHASE. FORD SPENT WEEKS EXAMINING IT AND HAD A FORD TECHNICIAN ALSO EXAMINE THE CAR. FORD FOUND THE SMELL THIS TIME AND SAID ANOTHER MUSTANG LIKE MINE ALSO HAD THE SAME SMELL. FORD CLAIMED THE SMELL WAS NORMAL FOR THIS TYPE OF MUSTANG. I HAD AN EXPERT TEST THE CAR SEVERAL HOURS ONE AFTERNOON (SEE PART OF REPORT ATTACHED). HE FOUND THAT CARBON MONOXIDE WAS MUCH HIGHER IN THE TRUNK THAN IN THE CABIN. HE FOUND LEVELS AS HIGH AS 411 PPM IN THE TRUNK AND 14 PPM IN THE CABIN. HE CONCLUDED THAT EXHAUST MOVED FROM EXHAUST PIPE TO CAR TRUNK TO CAR CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307283February 5, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. THE CONTACT STATED DRIVING AT 30 MPH, SEVERAL WARNING LIGHTS ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AS THE VEHICLE STALLED. THERE WAS AN ABNORMAL ODOR COMING FROM THE ENGINE. THE CONTACT UNAWARE IF THERE WAS ANY LEAKS. THE CONTACT TURN THE VEHICLE OFF AND BACK ON WHICH RESUMED NORMAL VEHICLE OPERATION. THE VEHICLE WAS TAKEN TO MONRO AUTO SERVICE AND TIRE CENTER 1769 KUSER RD, HAMILTON TOWNSHIP, NJ 08690, (609) 308-3139 WHERE IT WAS DIAGNOSED THAT THE WATER PUMP, DRIVE BELT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V779000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS REFERRED TO THE NHTSA HOTLINE TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 78,971.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306410January 31, 2020
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHILE DRIVING DOWN THE INTERSTATE IN BEAUMONT TEXAS AT 70 MPH THE PASSENGER SIDE DOOR JUST CAME UNLATCHED. THEN WITHIN 3 MINS THRE DRIVER SIDE DOOR DID THE SAME THING! WE OPENED THE REST OF THE WAY N RECLOSED. BUT THAT'S SCARY AT 70MPH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302703January 29, 2020
SERVICE BRAKES
DUE TO A FAULTY DESIGN THE VACUUM PUMP THAT DRIVES THE BREAK BOOSTER IS CONNECTED TO THE CAM WITH A THREADED CAMSHAFT EXTENSION. THIS PART SHEARED OFF CAUSION THE VACUUMED PUMP TO LOOSE VACUUM AND THE BREAK BOOSTER TO UNEXPECTEDLY STOP FUNCTIONING. THE VEHICLE WAS IN MOTION ON THE INTERSTATE. THE FAILURE WAS NOTICED AFTER ATTEMPTING TO BREAK. THE RESIDUAL VACUUM PREVENTED THE BREAK LIGHT FROM ILLUMINATING TEMPORARILY. THE BREAKS BECAME DIFFICULT TO PRESS, ABS SPORADICALLY ENGAGED AND THE BREAKING SITUATION WAS UNCONTROLLED PLACING LIFE AND PROPERTY AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290216December 19, 2019
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
VEHICLE WAS ON THE HIGHWAY GOING 70+ MPH, PASSENGER DOOR SUDDENLY CAME LOOSE AND STARTED GETTING PASSENGER DOOR AJAR LIGHTS AND YOU COULD HEAR WIND PASSING INTO THE CAR. THANKFULLY THE PASSENGER WAS HOLDING THE DOOR AT THE TIME SO IT DID NOT FULLY OPEN. VEHICLE HAS BEEN REPAIRED.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287693December 7, 2019
STRUCTURE, SERVICE BRAKES
I PURCHASED MY DREAM CAR FROM AUTONATION OF FREMONT/ HONDA. I DROVE 90 MINUTES FROM MY HOUSE PURCHASE THE SHELBY. UPON ARRIVAL, I MET WITH [XXX], SUPERVISOR IN SALES. BEFORE SIGNING DOCUMENTS, THE PURCHASE PRICE OF THE CAR WAS ADVERTISED AT 45,900. [XXX] INDICATED THE PRICE WAS ADVERTISED WRONG AND WAS AT 47,500. [XXX] STATED TO MAKE UP THE PRICE DIFFERENCE, HE WAS GOING TO TINT THE WINDOWS AND ADD PAINT PROTECTION. LAST MONTH I ATTEMPTED TO MAKE A CLAIM LAST MONTH FOR THE SWIRL MARKS AND FADING ON BUMPERS AND BREMBO BRAKES. WELL, AUTONATION INDICATED I DID NOT HAVE THE PAINT PROTECTION WARRANTY. I HAVE ATTEMPTED TO CONTACT MO, AND [XXX], GENERAL SALES MANAGER OF AUTONATION, NO RESPONSE. THERE ARE OTHER COMPLAINTS, BUT THIS IS WHAT PUT IT OVER THE TOP. DURING SIGNING OF THE CONTRACT, THEY UP SOLD ME 6000 DOLLARS OF VARIES WARRANTIES. BY THE TIME I CAME HOME TO READ THE DOCUMENTS, I CANCELED ALL THE WARRANTIES. IT TOOK AUTONATION 2 MONTHS TO FIX THE DOCUMENTS AND AUTONATION STATED WE COULD NOT REMOVE WINDSHIELD INSURANCE. I STILL PAID 700 JUST TO GET THE DOCUMENTS IN ORDER. NOT ONLY THAT, [XXX] STATED MY BREMBO BRAKES SQUEAK BECAUSE THEY ARE "HIGH PERFORMANCE", HE DIDN'T FIX THE SQUEAK EVEN WHEN I BROUGHT THE CAR BACK WHEN IT WAS TINTED. BY FAR, THIS IS THE WORST CAR EXPERIENCE I EVER HAD. I CALLED AUTONATION COOPERATE AND THEY NEVER RETURNED MY CALL. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287397December 5, 2019
ELECTRICAL SYSTEM
SEAT WARMER QUIT WORKING. UPON INSPECTION BY MECHANIC, IT WAS DETERMINED THAT THE SEAT HEATER MODULE SHORTED AT MODULE; MELTED CONNECTOR. (OWNER ALSO REPORTED COULD SMELL AN 'ELECTRICAL BURN' SCENT AFTER USING REMOTE START WHERE THE SEAT WARMER IS AUTOMATICALLY SET.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280203November 14, 2019
UNKNOWN OR OTHER
PURCHASED THIS CAR BRAND NEW & THE AIR CONDITIONING QUIT WORKING THE FIRST SUMMER I OWNED IT. WHILE UNDER WARRANTY, TOOK CAR TO FAMILY FORD AND THEY PUT FREON IN IT BUT IT LEAKED OUT, THEY REPLACED THE COMPRESSOR, PROBLEM PERSISTED. NEXT FOUND THAT THE COMPRESSOR WAS IMPROPERLY INSTALLED & THAT WAS REPAIRED. NOW WARRANTY IS EXPIRED & DEALER DIAGNOSED THE PROBLEM AS THE COMPRESSOR & TOLD ME TO PAY OUT OF POCKET FOR THE REPAIRS. CAR HAS 16,000 MILES, GARAGE KEPT, AND HAS NEVER HAD WORKING AC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279282November 10, 2019
UNKNOWN OR OTHER
MY CAR'S A/C BROKE DOWN WHILE DRIVING EARLY JULY OF THIS YEAR. IT TOOK FOUR VISITS TO THE DEALERSHIP TO IDENTIFY THAT THE EVAPORATOR CORE WAS THE ISSUE. BEFORE THIS, THE SCHRADER VALVES, CONDENSER AND ASSOCIATED PARTS WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278847November 8, 2019
STRUCTURE:BODY
WHILE AT HIGHWAY SPEED, MY PASSENGER DOOR UNLATCHES AND I RECEIVE A "DOOR OPEN" WARNING ON THE DASH. THIS HAS OCCURRED MULTIPLE TIMES INCLUDING SEVERAL INSTANCES WHERE A PASSENGER WAS SEATED NEXT TO THE OPEN DOOR AND I FEEL IT IS EXTREMELY UNSAFE. I TOOK IT TO THE FORD DEALERSHIP AND THEY TOLD ME THEY COULDN'T REPLICATE THE ISSUE SO THERE WAS NOTHING THEY WOULD DO. I REPORTED IT TO FORD CORPORATE AND THEY ADVISED ME TO FILE A COMPLAINT WITH THE NHTSA. THIS HAS OCCURRED ON MORE THAN A DOZEN INSTANCES WITH MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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