Ford Mustang Complaints (2017)

268 consumer complaints on file.

#11155221November 30, 2018
POWER TRAIN
CAR MAKES A CLUNCK WHEN SHIFTING GEARS. SO BAD YOU CAN FEEL IT THOUGH THE SEAT. LOOKS LIKE MANY OTHER PEOPLE ARE HAVING SIMILAR ISSUES. IT DOES IT SITTING STILL AND MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154631November 28, 2018
ENGINE
MY VEHICLE, MANUFACTURED JUNE 2016, IS HAVING AN OIL LEAK FROM THE ENGINE COOLER HOSE. MY SPECIFIC VIN WAS NOT RECALLED BUT THIS ISSUE STARTED LAST WEEK AND FALLS UNDER BOTH MODEL YEAR AND MANUFACTUR DATES FOR THIS RECALL FORD # (16S40). THIS OCCURS AFTER VEHICLE OPERATION ON ANY STREET, TYPICALLY AFTER THE VEHICLE COMES TO A STOP AT A LIGHT OR THE VEHICLE IS PARKED, SMOKE WITH THE ODOR OF BURNT OIL EMITS FROM THE DRIVER SIDE OF THE ENGINE BAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150055November 8, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2017 FORD MUSTANG. WHILE THE CONTACT'S SON WAS MAKING A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE VEHICLE. ALL OF THE AIR BAGS DEPLOYED EXCEPT FOR THE DRIVER'S STEERING WHEEL AIR BAG. THE DRIVER WAS INJURED AND TRANSPORTED TO THE HOSPITAL BY A FRIEND FOR MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT BY THE POLICE. THE VEHICLE WAS CURRENTLY AT THE DEALER (FIVE STAR FORD STONE MOUNTAIN, 3800 US-78, SNELLVILLE, GA 30039, (678) 384-4242). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 9,067. *DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11143424October 27, 2018
AIR BAGS
I HAVE BEEN IN 3 DIFFERENT ACCIDENTS AND NOT ONCE HAS MY AIRBAG DEPLOYED, ONE ACCIDENT DID OVER $10000 WORTH OF DAMAGE TO THE CAR AND I WAS INJURED BUT NO AIRBAG WAS INFLATED. THE WORST ONE WAS ON THE HIGHWAY WHERE A CROSSED 4 LANES OF TRAFFIC DUE TO A STEERING ISSUE AND RAN INTO THE CEMENT DIVIDER, NO AIRBAG GOING 60, THERE WERE INJURIES TO DRIVER-MYSELF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11143010October 26, 2018
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140248October 14, 2018
POWER TRAIN
WHENEVER I TAKE OFF AND WHILE I'M DRIVING SHIFTING GEARS THE CAR MAKES A THUD OR THUMP SOUND. WHEN I FIRST PUT IT INTO GEAR IT MAKES THE THUD SOUND AND IT CONTINUES THROUGHOUT SECOND AND THIRD EVEN FOURTH GEAR. IT'S ODD BECAUSE NO OTHER CAR THAT I'VE OWNED HAS DONE THIS AND I DO NOT THINK IT'S NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139510October 10, 2018
ENGINE
ENGINE ROD BEARING ARE DEFECTIVE OR IMPROPERLY INSTALLED. EXPERIENCING ROD BEARING PLAY, WHICH CAUSES A LOWER ENGINE TAPPING SOUND DURING ACCELERATION. ORIGINAL ENGINE EXPERIENCED THE TAPPING AT 1,600 MILES, AND REPLACEMENT ENGINE EXPERIENCED IT AT 300 MILES. PENDING 3RD ENGINE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110681July 11, 2018
ENGINE, POWER TRAIN
CAR STARTED LEAKING OIL AT 2,800 MILES, BEING REPAIRED AT DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102484June 18, 2018
ENGINE
MY 2017 FORD MUSTANG GT WITH ONLY 3000 MILES ON IT HAS ALMOST TO NO COOLANT IN IT IT'S BEEN A GARAGE KEPT CAR HASN'T EVEN SEEN A TRACK OR DRIVING IT HARD!! I HAVE NEVER OWNED A NEW CAR THAT JUST LOST COOLANT LIKE THAT. THE REASON I'M REPORTING THIS IS I SERIOUSLY THINK THIS IS A VERY WIDE SPREAD PROBLEM WITH ALL FORDS LINEUP FOR ALL I KNOW 2017 YEAR MY SISTER OWNS THE 2017 FORD ESCAPE WITH ONLY 10,000 MILES ON IT HER CAR WAS THE FIRST TO HAVE THIS PROBLEM WE CALL FORD THEY SAY BRING IT IN BUT THEY WON'T BE ABLE TO EVEN LOOK AT UNTIL JULY OF NEXT MONTH BECAUSE THEY HAVE SO MANY IN THE SHOP WITH COOLING ISSUES. SHE'S STUCK WITH A RENTAL FOR OVER A MONTH THEY DIDN'T EVEN WANT TO OFFER HER ONE! HOW CAN SOMEONE NOT HAVE A CAR FOR OVER A MONTH AND STILL HAVE A JOB?? BUT BACK TO MY CAR AS OF TODAY 06/18/2018 MY MUSTANG HAD THE SAME FREAKING PROBLEM NOW SO HERE WE ARE PAYING OVER $800 IN CAR PAYMENTS JUST TO BE [XXX] WITHOUT TWO CARS FOR MONTHS I THINK THIS UNACCEPTABLE AND WOULD GREATLY APPRECIATE IT IF YOU ALL COULD MAYBE LOOK INTO THIS I HONESTLY THINK THIS IS A MASSIVE RECALL THAT SHOULD BE AWARE OF ESPECIALLY LIVING IN TEXAS WHERE IT GETS 100+ DEGREES WE DRIVE MOSTLY ON A HIGHWAY EVERYDAY MIGHT BE WHEN IN MOTION NOT TOO SURE YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090973April 30, 2018
FUEL SYSTEM, GASOLINE, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THIS LETTER IS TO DOCUMENT A SIGNIFICANT ISSUE WITH OUR FORD SHELBY GT350, VIN [XXX], MODEL YR 2017, COLOR: WHITE/BLUE, CURRENT MILEAGE: APPROXIMATELY 1600. IN EARLY MARCH 2018 UPON EXITING A STORE PARKING ONTO AND PULLING ONTO YORBA LINDA BLVD THE VEHICLE EXPERIENCED A SUDDEN POWER LOSS AND ENGINE STOP. THE VEHICLE WOULD NOT RESTART AS IT ROLLED DOWN THE STREET. WE MANAGED TO PULL IT TO THE CURB. BY CYCLING THE IGNITION SYSTEM THE VEHICLE RESTARTED ON A FOURTH ATTEMPT. EACH STARTER CYCLE WAS APPROXIMATELY 10-15 SECONDS. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. APPROXIMATELY 1 WEEK LATER, IN MID-MARCH 2018 THE VEHICLE EXPERIENCED THE SAME POWER LOSS AGAIN WHILE PULLING AWAY FROM A STOP SIGN INTO AN INTERSECTION, AGAIN IN YORBA LINDA, CA. THE VEHICLE WAS PUSHED OUT OF THE INTERSECTION, THE STARTER CYCLED, IT CYCLED TWICE FOR APPROXIMATELY 15 SECONDS EACH PERIOD AND ON THE THIRD ATTEMPTED RESTATED. NO WARNING LIGHTS WERE APPARENT PRE OR POST THE EVENT. MOST RECENTLY THE VEHICLE EXPERIENCED 2 DANGEROUS EVENTS. THE VEHICLE WAS GOING DOWNHILL ON A 2 LANE HIGHWAY AT APPROXIMATELY 60 MPH WHEN ALL POWER WAS LOST. ON A DOWNHILL THE VEHICLE COASTED IN GEAR WITH COMPRESSION ENGINE BRAKING SLOWING THE VEHICLE. THE VEHICLE WAS PULLED OVER INTO THE PULL OUT. THE INSTRUMENT PANEL WAS FULLY FUNCTIONAL BUT NO ENGINE POWER, NO WARNING LIGHTS OTHER THAN A YELLOW SQUARE SAYING THE ACCESSORIES WERE POWERED. NO WARNING LIGHTS, NO PROBLEM INDICATOR LIGHTS. THE ENGINE STARTED IMMEDIATELY AFTER REACHING A FULL STOP WITH A SINGLE PRESS OF THE IGNITION BUTTON. LATER THE SAME DAY WHILE ATTEMPTING TO GET TO A DEALERSHIP THE VEHICLE AGAIN LOST POWER WHILE BEGINNING TO ACCELERATE. SPEED WAS 64 MPH. THE VEHICLE HAD NO WARNING LIGHTS OR OTHER INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN IMMEDIATELY TO THE NEAREST DEALER. FORD HAS BEEN NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083742April 7, 2018
WHEELS
I ORDERED AND PURCHASED THIS VEHICLE NEW 9/2016 FROM MY FORD DEALER LIST $48,470. THIS VEHICLE HAS FROM FACTORY 20 INCH WHEELS WITH NON RUN FLAT TIRES. AFTER HAVING TIRE FAILURE I LEARNED THERE IS NO SPARE TIRE THAT CAME WITH THE VEHICLE SO I CALLED THE DEALER AND THEY SAID I NEEDED TO BUY A SPARE DONUT SPARE TIRE WHICH FITS IN TRUNK WELL. UNFORTUNATELY THE DONUT SPARE TIRE FROM FORD DOES NOT FIT ON REAR WHEELS OF MY VEHICLE WITH 20 INCH WHEELS PER FORD ENGINEERS IN DETROIT. PER FORD DEALER THERE IS NO FIX FOR MY PROBLEM BECAUSE RUN FLAT TIRES DO NOT EXIST IN THIS SIZE. MY WIFE WON'T DRIVE AND I CAN NOT DRIVE VEHICLE AS INTENDED AND ON TRIPS DUE TO THIS ISSUE. I CONSIDER THIS A SERIOUS SAFETY ISSUE AND MANUFACTURERS SHOULD NOT BE ALLOWED TO SELL A VEHICLE WITHOUT PROVIDING A SPARE TIRE FOR THE VEHICLES THEY BUILD. A FLAT BED TOW TO GET A NEW TIRE( WHEN THEY CAN LOCATE ONE) AND A CAN OF GOOP IN TRUCK IS FORDS SOLUTION.....UNACCEPTABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081862March 28, 2018
POWER TRAIN
CAR HAS AUDIBLE CLUNKING NOISE WHEN SHIFTING FROM GEAR TO GEAR. MANUAL TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079484March 15, 2018
STEERING
I HAD GOTTEN INTO MY CAR TO DRIVE AND HAD NOTICED MY STEERING WHEEL CAME LOOSE FROM ITS MOUNTING POINT. I WAS ABLE TO WIGGLE THE STEERING WHEEL BACK AND FOURTH WHILE STATIONARY AND PARKED, BUT WAS ABLE TO ALSO DO THIS WHILE DRIVING AND WHILE TURNING IT WAS VERY LOOSE AS WELL. THIS HAPPENED SUDDENLY AS HOURS PRIOR DROVE WITH NO PROBLEM. UPON VISITING THE FORD DEALERSHIP IMMEDIATELY THE NEXT DAY I WAS TOLD I WOULD HAVE TO WAIT AN ENTIRE WEEK BEFORE I WOULD BE ABLE TO GET AN APPOINTMENT. I HAD TO GO HOME AND FIX IT MYSELF. THE NUT THAT MOUNTS THE STEERING WHEEL WAS LOOSE AND THERE WAS ALMOST NO FACTORY LOCKTITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079436March 14, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER
THE REAR VIEW CAMERA SOMETIMES WORKS AND SOMETIMES DOES NOT. WHEN BACKING UP, THE CAMERA SCREEN GOES BLACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074974February 26, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2017 FORD MUSTANG. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE INJURIES SUSTAINED TO THE NECK AND SHOULDERS IN THE FORM OF STIFFNESS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED. IT WAS NOT DETERMINED WHETHER OR NOT THE VEHICLE WAS DESTROYED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11064356January 23, 2018
VEHICLE SPEED CONTROL
WE PURCHASED OUR NEW MUSTANG FROM HASTING'S FORD IN GREENVILLE, NC IN NOV 2017 FOR MY WIFE'S BIRTHDAY. THIS WAS OUR FOURTH MUSTANG AND WE REALLY LOVED THE MUSTANG UNTIL THIS PURCHASE. ON DEC 13TH 2017 MY WIFE WAS DRIVING IN A 20 MPH ZONE AND MADE A RIGHT TURN AT ALMOST A STOP AND THE ACCELERATOR SUDDENLY SPED UP ON ITS OWN WHICH CAUSED HER TO GO UP ON THE CURB AND HIT A BUILDING. THE CAR STOPPED AND SHE PUT IT IN REVERSE AND IT DID IT AGAIN. SHE FINALLY TURNED THE CAR OFF. WE HAD IT TOWED TO THE BODY SHOP, WE CHECKED THE CAR MAT AND IT DID NOT CAUSE THE PROBLEM. THE BODY SHOP TOOK IT TO A LOCAL FORD DEALER AND THEY CHECKED THE COMPUTER AND STATED THAT THERE WERE NO CODES LISTED. WE RESEARCHED AND IT STATES THAT IT THE THROTTLE BODY FAILS THAT THERE WOULD BE NO CODE SENT. WE CONTACTED THE DEALER HASTING'S FORD AND THEIR COMMENT WAS THAT NO RECALLS WERE ON THE VEHICLE AND THAT WAS THEIR RESPONSE. WE CALLED FORD AND THEIR RESPONSE WAS THAT THEY HOPE IT WOULD NOT HAPPEN AGAIN. WE HAD THE CAR DAMAGE FIXED OVER $10,000.00 FOR THE REPAIRS FOR A CAR THAT HAD 497 MILES ON IT. NOW WE HAVE A NEW CAR THAT MAY KILL US ONE DAY BUT AS FORD STATED THEY HOPE IT DOESN'T HAPPEN AGAIN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11055829December 20, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
WHEN PULLING OUT OF A PARKING LOT THE CAR ACCELERATED TO FULL THROTTLE BY ITSELF. I PUT THE BRAKES ON AS HARD AS I COULD. IT HAD NO AFFECT ON STOPPING THE CAR OR EVEN SLOWING IT DOWN. THE CAR WENT OVER THE MEDIAN AND WAS HEADING EASTBOUND IN THE WESTBOUND LANES OF TRAFFIC. I SWERVED TO THE LEFT TO AVOID HITTING A COMMERCIAL TRUCK HEAD ON. THEN I HAD TO SWERVE TO THE RIGHT TO AVOID ANOTHER CAR HEAD ON. THE CAR WENT BACK OVER THE MEDIAN. THE CAR ENDED UP GOING OVER ANOTHER CURB INTO A FIELD BESIDE THE FREEWAY ENTRANCE RAMP.IT THEN WENT TO THE LEFT HITTING A FREEWAY CONSTRUCTION SIGN. AFTER HITTING THE SIGN IT CAUSED THE CAR TO ROTATE 180 DEGREES IN MIDAIR COMING DOWN ONTO THE RIGHT FRONT OF THE HOOD AND THEN LANDING ON THE RIGHT SIDE OF THE CAR.IT THEN ROLLED ONTO THE ROOF AND CONTINUED TO ROLL ANOTHER 180 DEGREES LANDING BACK ON ITS WHEELS RESULTING IN A FULL 360 DEGREE ROTATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11043292November 4, 2017
POWER TRAIN, STEERING, WHEELS
T HE VEHICLE HAS BEEN BALANCE THE WHEELS AT LEAST 4 TIMES IN THE LAST 2 MONTHS ALSO REPLACED BOTH FRONT ROTORS THE VEHICLE HAVE A VIBRATION ON THE STEERING WHEEL AROUND 50 TO 60 MILES AN HOUR ALSO HAVE A PINGING METAL SOUND WHEN YOU SHIFT ..ALSO A WOBBLE IN BETWEEN 5 TO 10 MILES AN HOUR A RIGHT REAR TIRE WAS REPLACED NO CHANGE THE VEHICLE HAVE ONLY 2200 MILES ONE FORD MECHANIC FEELS AFTER CONFIRM MY CONCERNS THAT COULD BE DRIVE LINE RELATED . DESPITE MY CONCERNS FORD IS CONTACTING AN ENGINEER TO LOOK AT THE CAR DONT KNOW WHEN EVEN AFTER A MECHANIC FOUND THIS .WHAT TO ME COULD BECOME A SAFETY ISSUE .CONTACTED FORD CORP STILL WAITING WHEN ANYONE WILL FIX MY CAR .I AM ANGRY OF THE LACK OF CARING FROM FORD DEALERS .THERE MANY FORD MUSTANG OWNERS WITH THIS PROBLEM .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039615October 25, 2017
AIR BAGS
TAKATA RECALL - MY 2007 MUSTANG WAS IDENTIFIED BY THE DEALER AND FORD MOTOR CO OVER A YEAR AGO NEEDING BOTH DRIVER AND PASSENGER SIDE AIRBAGS REPLACED UNDER THE TAKATA RECALL. I WAS ASKED TO BRING IT INTO THE SHOP LAST SPRING 2016 AND WAS INFORMED THEY HAD PARTS FOR THE DRIVERS SIDE ONLY AND WOULD BE CONTACTED WHEN PASSENGER SIDE PARTS WERE AVAILABLE. I HAVE RETURNED TO THE DEALERSHIP ON AVERAGE ABOUT EVERY THREE MONTHS CHECKING FOR THE PARTS FOR THE PASSENGER SIDE. AS OF TODAY 10-25-17 I STILL HAVE NOT RECEIVED THE ADDITIONAL AIRBAG PARTS NEEDED TO CORRECT THE FAULTY PARTS. THIS HAS BECOME VERY INCONVENIENT BECAUSE KNOW THE AIRBAG IS UNDER RECALL AND HAS PROBLEMS HAS INSTILLED A DEGREE OF FEAR IN BOTH MY WIFE AND I. MY WIFE HAS NOT WANTED TO RIDE IN THE CAR WITH A FAULTY AIRBAG ON HER SIDE OF THE CAR, WHICH I REALLY CAN'T BLAME HER. MY LAST VISIT TO THE DEALERSHIP RESULTED IN MY ASKING FOR THE FORD PARTS AND SERVICE MANAGERS INFORMATION WHICH I WAS DENIED, I ASKED TO SPEAK WITH THE DEALERSHIP GENERAL MANAGER AT AUTONATION FORD, 6850 HWY 121, FRISCO TX 75034, 972-335-5014, WHO NEVER ANSWERS HIS PHONE NOR RETURNS ANY PHONE MESSAGES. THIS IS VERY UNFORTUNATE FOR EVERYONE INVOLVED BUT MAINLY THE CUSTOMER WHO IS TECHNICALLY DRIVING A TIMEBOMB. MY WIFE IS REFUSING TO RIDE IN THE PASSENGER SEAT IN THE CAR FOR FEAR OF WHAT MIGHT HAPPEN IF WE WERE INVOLVED IN AN ACCIDENT, THE DEALERSHIP WON'T TALK ABOUT IT AND FORD HAS INSTRUCTED THE DEALERSHIPS NOT TO SHARE THEIR CONTACT INFO. OVER A ONE YEAR PERIOD OF TIME IS MORE THAN A REASONABLE AMOUNT OF TIME TO GET A CORRECTED PART FOR THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035670October 23, 2017
UNKNOWN OR OTHER
THE REAR WINDOW DEFROSTER DOES NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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