Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10217706February 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
OUR 2004 FORD FREESTAR LIMITED ONLY HAS 48000 MILES ON IT. THIS MORNING WHILE MOVING SLOWLY THROUGH OUR DAUGHTERS SCHOOL PARKING LOT THE VAN LOST ALL POWER AND SHE COASTED INTO A PARKING PLACE. THE GEAR SHIFT SHIFTS INTO ALL GEARS BUT DOESN'T MOVE. WHEN YOU CRANK THE VEHICLE IN PARK IT JUST WHINES AND DOES THE SAME THING NO MATTER WHAT GEAR YOU ARE IN. I HAD THE VAN TOWED TO AN INDEPENDENT GARAGE AND THE MECHANIC SAID THE SPLINES ON THE TORQUE CONVERTER WERE GONE AND DUE TO THE TORQUE CONVERTER FAILING IT HAS ALSO LEAD TO THE TRANSMISSION FAILURE. I AM BEING QUOTED REPAIR PRICES BETWEEN 1800 AND 2200 TO REPAIR IT. THIS VEHICLE IS TOO NEW FOR THIS TYPE OF A PROBLEM ON SO MANY VEHICLES, THE COMPANY SHOULD STEP UP OR THE NHTSA SHOULD REQUIRE THEM TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216500January 30, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
12/06 FRONT DRIVER-SIDE BRAKE FROZE ON WHILE DRIVING, CAUSING VAN TO WANT TO PULL INTO OTHER LANE. DEALER SAID FAULTY MASTER CYLINDER. ON 1/07 SAME THING HAPPENED ON REAR PASSENGER SIDE AGAIN CAUSING VAN TO PULL. DIFFERENT DEALER SAYS AGAIN A FAULTY MASTER CYLINDER. BOTH INCIDENTS COULD HAVE SERIOUS CONSEQUENCES. IT SEEMS MORE THAN COINCIDENTAL. I FEEL THIS COULD BE A POTENTIAL DESIGN/RECALL PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216316January 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TRANSMISSION FAILURE AFTER 59,000 MILES DUE TO STRIPPED SPLIES ON TORQUE CONVERTER. A SEARCH FOR TORQUE CONVERTER STRIPPED SPLINES RETURNS FORD FREESTAR AS THE TOP RESULT. THERE ARE SEVERAL OTHER PEOPLE EXPERIENCING THE SAME ISSUE. IT SHOULD BE REVIEW TO SEE IF THERE IS A GENERAL DEFECT WITH THE TORQUE CONVERTERS. IT SEEMS EARLY IN THIS MODEL YEARS LIFE FOR TRANSMISSION FAILURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215673January 22, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
WITH 51,000 MILES ON MY 2004 FORD FREESTAR THE TRANSMISSION SIMPLY FAILED WHILE TRAVELING 70 MPH ON THE INTERSTATE. VEHICLE BASICALLY SLIPPED INTO NEUTRAL AND COASTED TO A STOP ON THE SHOULDER. GEARS WOULD NO LONGER ENGAGE AND HAD TO BE TOWED TO THE FORD DEALERSHIP. DEALERSHIP BLAMES A FAULTY TORQUE CONVERTER AND WANTS $1,600.00 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215476January 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
JUST DRIVING ALONG AND THE TRANSMISSION STOPPED WORKING. WOULD NOT WORK IN ANY GEAR, BUT WOULD GO INTO PARK. NO WARNING LIGHTS OR NOISES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214677January 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE ACCELERATING AT A STOP LIGHT. I FELT A POP AND THERE WAS NO POWER TO GO FORWARD OR REVERSE. IT WAS LIKE RUNNING IN NEUTRAL. TRIED SHIFTING GEARS BUT IT WOULD NOT MOVE. I DID RESEARCH ABOUT WHAT HAD HAPPENED AND FOUND MANY SIMILAR CASES OF INTERNAL PROBLEMS WITH THE TORQUE CONVERTER AND TRANSMISSION. THERE WHERE NO WARNING SIGNS. NO LIGHTS ON THE DASH COLUMN EVEN AFTER THE PROBLEM OCCURRED. I HAD MY 3 YEAR OLD SON IN THE VEHICLE AND WE WERE VERY LUCKY THAT WE WERE NOT ON THE HIGHWAY WHERE SOMETHING HORRIBLE COULD HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214419January 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A FORD FREESTAR 2004 & AT 44,000 MILES MY TRANSMISSION NEEDS TO BE REPLACED. I AM NOT GETTING ANYWHERE WITH FORD AND I THINK THIS COULD RESULT IN A FATAL ACCIDENT. I HAVE SEEN A LOT OF OTHER 2004 FREESTARS WITH THE SAME PROBLEM & I THINK FORD SHOULD ADDRESS THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214217January 8, 2008
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
I'VE BEEN ASKING ABOUT THE WEIRD BRAKE NOISE (GRINDING) EACH TIME I'VE TAKEN MY VEHICLE IN FOR SERVICE AT FORD DEALERSHIPS. I WAS ALWAYS TOLD NOTHING WAS WRONG AND THAT MY PADS WERE FINE. I TOOK CAR TO ANOTHER REPAIR SHOP BECAUSE MY BRAKES WERE OBVIOUSLY SHOT AND THEY SAID THE CALIPERS WERE BAD. THEY ALSO SAID IT SEEMED PREMATURE FOR MY CAR. THE FORD DEALERSHIP SAID THE SAME THING TO ME OVER THE PHONE AND A THIRD REPAIR SHOP SAID THEY SHOULDN'T HAVE BEEN BAD IN THE 2 YEARS THAT I'VE OWNED THE CAR. I'VE SEARCHED THE WEB AND FOUND MANY OTHERS COMPLAINING OF THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214251January 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, STRUCTURE
VAN WITHOUT WARNING STOPPED MOVING AND ENGINE CUT OFF. THIS IS A FOLLOW UP FROM OUR CHRISTMAS ADVENTURE. GOT IT TOWED TO DEALER AND AFTER 2 DAYS OF "LOOKING INTO THE PROBLEM" TOLD ME THAT WATER LEAKED IN FROM UNDER DASH(IT HAD NOT RAINED OR SNOWED FOR DAYS- ROADS WEREN'T EVEN WET) AND GOT THE COMPUTER WET AN CAUSED IT TO MALFUNCTION. SEALED LEAK AND $250 LATER SENT US ON OUR WAY. FAST FORWARD 2WEEKS AND OUR VAN IS BACK IN THE SHOP AGAIN FOR THE SAME PROBLEMS. COME ON NOW, ENOUGH IS ENOUGH!!!!! RECALL THIS PROBLEM BEFORE PEOPLE GET KILLED!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213969January 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
DRIVING DOWN THE INTERSTATE, CRUISE CONTROL SET AT 74, AND ALL AT ONCE THE ENGINE REVS AND ALL POWER IS LOST . MANAGED TO GET OFF TO THE SIDE. 3 ADULTS AND A 4 YEAR OLD. IT TOOK 2 HOURS FOR A TOW TRUCK TO GET THERE. NOW I FIND OUT THAT THE TRANSMISSION WILL HAVE TO BE REPLACED AND THAT THIS IS A BIG PROBLEM WITH THIS TYPE OF FORD PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213550January 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR....DRIVING 45 MPH IN VERY HEAVY TRAFFIC...WIFE DRIVING WITH A 5 YEAR OLD, 2 YEAR OLD, AND 6 MONTH OLD....TRANSMISSION JUST DISENGAGED....JUST WENT INTO NON-OPERATIONAL MODE EVEN THOUGH YOU COULD SHIFT FROM R TO D TO 1 TO 2...VAN IS AT REPAIR SHOP AND THEY ARE INDICATING TRANS. FAILURE....IE TORQUE CONVERTER.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213617January 3, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR VAN WITH 32,593 MILES ON ODOMETER WAS BEING DRIVEN ON A FLAT, STRAIGHT, STRETCH OF HIGHWAY AT A CONSTANT 60 MPH WHEN DRIVER EXPERIENCED SUDDEN LOSS OF POWER. DRIVER DANGEROUSLY MANEUVERED OUT OF TRAFFIC ON HIGHWAY, BUT COULD ONLY COAST AND SOON DISCOVERED THERE WERE NO GEARS WORKING IN THE TRANSMISSION, NO DRIVE, NO REVERSE, NO LOW GEARS....NO ABILITY TO MOVE VAN AT ALL! WAITED FOR TWO HOURS FOR A TOW TRUCK ON A COLD MINNESOTA WINTER NIGHT IN DECEMBER. CAR WAS TOWED TO FORD DEALER. WAS INITIALLY TOLD BY SERVICE ADVISOR THAT OUR FORD FREESTAR WITH 32,593 MILES (9 WEEKS OUT OF WARRANTY) NEEDED AN ENTIRE TRANSMISSION REPLACEMENT FOR $3700, THEY TOLD US IT WAS TOO EXTENSIVE OF DAMAGE TO REPAIR ANY PARTS INDIVIDUALLY (THIS RECOMMENDATION CAME FROM THEM DESPITE THE FACT THAT THEY ADMITTED THEY HAD NOT EVEN PUT THE CAR UP ON A LIFT). WE CALLED FORD DIRECTLY TO REQUEST ASSISTANCE AND PLEAD OUR CASE FOR A VEHICLE THAT HAD EXTREMELY LOW MILEAGE AND WAS BARELY OUT OF WARRANTY. THE FORD REPRESENTATIVE TOLD US THEY WOULD CALL THE DEALERSHIP DIRECTLY TO DISCUSS PROBLEM. A DAY LATER WE RECEIVED A CALL FROM THE SERVICE ADVISOR AT THE DEALERSHIP AND THEY TOLD US THEY WOULD BE REPAIRING THE BROKEN PART, A TORQUE CONVERTER. FORD OFFERED $1000 TOWARDS THE REPAIR. IT TOOK 10 DAYS FOR THE DEALERSHIP TO REPAIR THE BROKEN TORQUE CONVERTER. OUR COST WAS ULTIMATELY $1220.41. THIS WAS AN OUTRAGEOUS BALANCE DUE TO REPAIR A PART THAT SHOULD NOT HAVE BROKEN AT SUCH LOW MILEAGE! FORD DIDN'T GIVE US A LOANER CAR DURING THE REPAIR TIME AND THEN SLAPPED US WITH AN INSULT OF A BILL.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213363January 1, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
FAILURE OF THE TORQUE CONVERTER/AUTOMATIC TRANSMISSION IN THE 2004 FORD FREESTAR IS A SERIOUS AND WIDESPREAD SAFETY DEFECT. NHTSA NEEDS TO WAKE UP AND ISSUE A RECALL BEFORE SOMEONE GETS KILLED DRIVING ONE OF THESE THINGS. THIS IS A FAMILY VEHICLE! FAMILIES DESERVE SAFE VEHICLES, ESPECIALLY WHEN PURCHASING DECISIONS ARE MADE BASED ON SAFETY CLAIMS!*CN DUPLICATETO 10290338*SMCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213255December 31, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
VEHICLE LOST POWER WHILE MOVING. NO FORWARD OR REVERSE. PROBLEM DIAGNOSED AS A TORQUE CONVERTER FAILURE ON TRANSMISSION AT 49,500 MILES. TRANSMISSION REBUILD NECESSARY TO CORRECT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212716December 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
1. THERE WAS NO PRIOR WARNING 2. AFTER NORMAL HIGHWAY DRIVING, I CAME TO A COMPLETE STOP. I ATTEMPTED TO PUT THE VEHICLE IN REVERSE BUT THE VEHICLE WOULD NOT SHIFT. 3. THE MECHANIC SAID IT WAS THE TORQUE CONVERTOR AND THE SHAFT WERE DAMAGED, CAUSING METAL TO ENTIRE THE TRANSMISSION, SCORING IN THE VALVE COMPARTMENT. THE ENTIRE TRANSMISSION AND RADIATOR ARE BEING REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212870December 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING ALONG AT HIGHWAY SPEED WHEN I NOTICED MY TACHOMETER SPIKE UPWARD AND THE ENGINE RACING. I TURNED OFF THE CRUISE CONTROL AND GAVE THE VAN GAS ONLY TO HEAR THE ENGINE RACE AND NO PICK UP IN SPEED. I WAS LUCKY ENOUGH TO BE ABLE TO GET ONTO THE SHOULDER SAFELY. THE FORD DEALER TELLS ME THAT THE "PLANETARY SHAFT" HAS BROKEN OFF INSIDE THE PUMP IN MY TRANSMISSION AND THAT MY REPAIR WILL COST ME ROUGHLY $3000.00. THIS FREE STAR IS ONLY 3 YEARS OLD. WHY IS THIS HAPPENING TO THESE FAIRLY NEW VEHICLES? I HAVE NOTICES OVER 1300 COMPLAINTS ON EDMUNDS NOT TO MENTION THE ONE ON THIS SITE. WHY ISN'T FORD DOING A RECALL. DO THEY NEED THE EXTRA MONEY TO MAKE THEIR STOCK HOLDER HAPPY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212686December 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
THE FIRST TIME WE EXPERIENCED PROBLEMS WITH OUR 2004 FORD FREESTAR (APPROXIMATELY 38,000 MILES)WAS IN APRIL OF 2007. WE WERE EXPERIENCING MANY PROBLEMS RELATED TO THE TRANSMISSION. WE TOOK THE VEHICLE IN TO OUR DEALERSHIP AND WAS TOLD THAT A DEAD MOUSE WAS CAUSING THE PROBLEMS. THE NEXT TIME THE PROBLEMS WERE THE SAME, BUT THEY COULDN'T FIND ANYTHING WRONG WITH THE VAN WHEN TAKEN INTO THE DEALER. THE THIRD TIME, THEY SAID THE TORQUE CONVERTER NEEDED REPLACED. AT THIS TIME THEY KEPT OUR VAN FOR THREE DAYS WAITING FOR FORD TO GET BACK TO THEM BECAUSE THE LOCAL DEALER DIDN'T UNDERSTAND WHAT WAS WRONG WITH IT. THEY FIXED IT BY REPLACING THE TORQUE CONVERTER....$1109 LATER. THE FIRST TWO VISITS AMOUNTED TO APPROXIMATELY $400.00 I SHOULD ADD THE FIRST TIME IT STOPPED WORKING, MY WIFE AND TWO YOUNG CHILDREN WERE DRIVING IN A NOT SO HOT PART OF TOWN AND HAD TO PULL INTO A SEEDY AREA. CARS WERE HONKING THEIR HORNS AND YELLING AT MY WIFE TO MOVE. OUR LITTLEST CHILD WAS CRYING AND EXTREMELY UPSET. I WAS ABLE TO GET TO THEM AND WE DROVE THE SPUTTERING VAN HOME WHERE WE HAD IT TOWED. THE SECOND TIME WE WERE LUCKY. MY WIFE WAS IN HER WORK PARKING LOT. THE THIRD TIME WE WERE EVEN LUCKIER...WE WERE HOME. THE FOURTH TIME WE WERE COMING HOME (JUST TO LET YOU KNOW...IT WAS CHRISTMAS) WE HAD THE SAME THINGS HAPPEN..SPUTTERING, JERKING OF THE TRANSMISSION, ENGINE SHUT OFF. ALL TIMES WE HAD TO HAVE THE VAN TOWED. MY WIFE IS TERRIFIED TO DRIVE IT IN FEAR THAT WHEN WE PULL OUT OF OUR DRIVEWAY, SHE AND THE CHILDREN MAY BE HIT AND KILLED. WE LIVE IN BETWEEN TWO HILLS OF A VERY BUSY ROAD. THIS ROAD IS FREQUENTED BY DUMP TRUCKS AND LANDFILL TRUCKS! NOT ONLY HAVE WE SPENT AN EXTREME AMOUNT OF MONEY ON THE VAN, WE READ WERE MANY FAMILIES HAVE EXPERIENCED THE SAME THING. MY WIFE HAD ALWAYS FELT SAFE IN A FORD....NOT ANY MORE. WE NEED HELP FROM WHOEVER CAN HELP US. PLEASE, LET'S STOP FORD BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212176December 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE ON MY2004 FORD FREESTAR WITH 56,000 MILES. MY WIFE WAS DRIVING THE VAN APPROXIMATELY TWO WEEKS AGO...SHE ACCELERATED ONTO THE FREEWAY AND PULLING IN FRONT OF AN 18 WHEELER WHEN THE VAN JUST STOPPED ACCELERATING AND SHE QUICKLY ACTIVATED HER HAZARD LIGHTS AND MERGED OFF OF THE FREEWAY. MY FOUR CHILDREN WHERE IN THE BACK SEATS AND THIS COULD HAVE TURN TRAGIC IN THE BLINK OF AN EYE. THERE WERE NO WARNING SIGNS. WE TOWED THE VAN TO THE FORD DEALER AND THEY STATED IT WAS PROBABLY THE TRANSMISSION. I EXPLAINED TO THEM THAT I LOOKED ON THE INTERNET TO SEE IF THERE WERE ANY RECALLS ON THE FORD FREESTAR TRANSMISSIONS AND DID NOT FIND ANY. HOWEVER, I WAS ABLE TO READ OVER 1300 BLOGS SIMILAR COMPLAINTS AND VERY DISSATISFIED CUSTOMERS ON EDMUNDS.COM WEBSITE. THE HORRIBLE THING THAT RAISE THE RED FLAG IS THAT NO ONE SEEMS TO BE DOING ANYTHING ABOUT THIS. I JUST RECENTLY RETURNED FROM A ONE YEAR TOUR IRAQ, NOT THINKING MY FAMILY WOULD BE IN DANGER ON THE ROADS HERE IN THE GREAT U.S OF A. THIS IS A CRY FOR HELP / REQUEST THAT SOMEONE LOOKS INTO THE FORD FREESTAR TRANSMISSION FAILURES BEFORE SOMEONE GETS KILLED, I PRAY THAT NO ONE HAS ALREADY BEEN KILLED. SENIOR CHIEF TROY THIBEAUX U.S. NAVY *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212191December 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE ACCELERATING FROM A STOP WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE WOULD NOT SHIFT PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DISCOVERED A TRANSMISSION TORQUE CONVERTER SLIPPAGE. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 94,000 AND FAILURE MILEAGE WAS 79,000. THE CONSUMER STATED HE DIDN'T CHANGED THE TRANSMISSION FLUID, BECAUSE THE DEALER TOLD HIM IT WAS NOT NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212197December 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS A NATIONAL ISSUE OF A DEFECTIVE AND UNSAFE TRANSMISSIONS OF A FORD MOTOR COMPANY PRODUCT THAT FORD REFUSES TO ACCEPT OR BE HELD ACCOUNTABLE FOR AND ISSUE A RECALL. THIS IS NOT A WARRANTY ISSUE BUT A DEFECTIVE PRODUCT AND INTEGRITY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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