Ford Freestar Complaints (2004)
1,227 consumer complaints on file.
- #10520339June 18, 2013STRUCTURE:BODY, SUSPENSION
I HAD MY VEHICLE TO THE FORD DEALERSHIP ON A RECALL FOR THE THIRD ROW LATCH/CORROSION ISSUE. WHILE IN THE PROCESS OF DOING THE REPAIR, THE SERVICE DEPT. FOUND MASSIVE UNDERCARRIAGE CORROSION, IN WHICH OTHER PARTS OF MY CAR WERE DISINTEGRATING & FALLING APART, SUCH AS THE STARTER AND THE ENGINE MOUNTS, AS WELL AS PARTS OF MY EXHAUST SYSTEM. WHILE MY CAR WAS ON THE PREMISES THERE WERE ALSO TWO OTHER FREESTARS WITH SIMILAR AMOUNTS OF MASSIVE CORROSION ON THE BODY OF THE VEHICLE, PARTICULARLY ALL OF THE DOORS. MY VEHICLE IS ONLY 9 YEARS OLD AND HAS BEEN TAKEN CARE OF WITH REGULAR MAINTENANCE AND SHOULD NOT LOOK 20 YEARS OLD WITH THE CORROSION THAT IT HAS ACCUMULATED. I ALSO HAVE A LARGE, VISIBLE CRACK IN MY WHEEL WELL IN THE REAR PASSENGER AREA CAUSED BY CORROSION AND MY VEHICLE MAY NOT PASS INSPECTION. I HAVE BEEN IN TOUCH WITH FORD MOTOR CO. AND THEY SEEMED ONLY CASUALLY INTERESTED, BUT DID GIVE ME A CASE FILE # [XXX]. THEY REPORT THAT THERE IS CURRENTLY NO RECALL ON ANY OF THE PERIPHERAL CORROSION PROBLEMS AND COULD NOT GUARANTEE THAT THERE WOULD BE A RECALL ON THIS. THE SUPERVISOR AT THE DEALERSHIP EXPRESSED TO ME THAT HE HAS SEEN AT LEAST 6-8 OTHER FREESTARS WITH THE SAME CORROSION IN THE SAME PLACES. MY CAR IS ROTTING FROM THE INSIDE...PRESENTLY WHEN IT RAINS, MY FRONT PASSENGER DOOR ACCUMULATES WATER INSIDE, WHICH EVENTUALLY DRAINS ITSELF OUT THROUGH THE CORROSION UNDERNEATH THAT PANEL. PLEASE HELP ME TO FORCE A RECALL ON THIS ISSUE SO THAT I CAN GET MY CAR REPAIRED IN AN APPROPRIATE MANNER AND FEEL SAFE IN DRIVING WITHOUT WORRYING THAT MY VEHICLE WILL DISINTEGRATE UNDERNEATH ME FROM THIS MASSIVE CORROSION PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10520447June 18, 2013POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THERE WAS A SUDDEN LOSS OF MOTIVE POWER WITH NO WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) BUT THE REPAIRS DID NOT INCLUDE THE TRANSMISSION PUMP. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 126,000. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10520037June 16, 2013STEERING, SUSPENSION
BOUGHT THIS VAN AT 37106 MILES. VAN SERVICED FOR STEERING RACK, STRUTS, SWAYBAR LINKS AND SPRINGS AT APPROX 68000 MILES. THE STEERING RACK NEEDED TO BE REPLACED TWICE. SPENT OVER $2000. MILES NOW ARE 70015 AND STEERING PROBLEMS HAVE RESURFACED. I HAD A DODGE CARAVAN THAT GAVE ME OVER 86000 MILES WITH MINIMAL REPAIRS. I WILL NEVER PURCHASE A FORD PRODUCT AGAIN. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10519764June 14, 2013ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE AIR CONDITIONING WOULD NOT COOL THE INSIDE OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER ADDED FREON, BUT IT DID NOT CORRECT THE PROBLEM. THE DEALER ALSO STATED THAT THE COMPRESSOR WAS OPERATING PROPERLY. THE CONTACT STATED THAT THE AIR CONDITIONING DID NOT SEEM TO TRULY START WORKING UNTIL THE VEHICLE SPEED WAS AT 40 MPH AND ABOVE. THE VEHICLE WAS NOT FURTHER REPAIRED.THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 140,000. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10519884June 14, 2013POWER TRAIN, ELECTRICAL SYSTEM
RECENTLY HAD THE TRANSMISSION TORQUE CONVERTER CHANGED UNDER RECALL. TODAY IT WAS RUNNING ROUGH, AND WOULD STALL OUT. IT WAS A DANGEROUS SITUATION AS I WAS IN HEAVY TRAFFIC AT THE TIME. IT SEEMS THAT THIS PROBLEM. HAS HAPPENED TO MANY OTHER OWNERS OF THE SAME CAR. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10515484June 6, 2013STEERING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE STEERING WHEEL BECAME INCREASINGLY DIFFICULT AS THE VEHICLE ABNORMALLY PULLED TO THE RIGHT. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THERE WAS PROBABLY SOMETHING WRONG WITH THE FRONT END SUSPENSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 174,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10514001May 29, 2013SEATS, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THERE WAS A GAPING HOLE IN THE REAR WHEEL WELL, CAUSING THE THIRD ROAD STRIKER AND LATCH TO FRACTURE. THE FAILURE PREVENTED THE THIRD ROW SEAT FROM LOCKING INTO PLACE. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) HOWEVER, THE TECHNICIAN NOTIFIED THE OWNER THAT THE WATER DAMAGE CAUSED MOLD AND CORROSION TO FORM IN THE QUARTER PANEL, SEAT BELTS, LEFT THIRD ROAD SEAT AND THE CARPET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE ADDITIONAL REPAIRS WERE NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000 AND THE CURRENT MILEAGE WAS 88,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10514126May 29, 2013ENGINE, STEERING, ELECTRICAL SYSTEM
WHILE DRIVING MY SON TO SCHOOL, VEHICLE STALLED AT 45 MPH AND ENGINE DIED. GOT VEHICLE STARTED AGAIN, DIED AGAIN, MANAGED TO GET VEHICLE BACK HOME. THIS ISSUE HAS BEEN HAPPENING INTERMITTENTLY EVER SINCE WITH NO WARNING ENGINE WILL DIE WHILE DRIVING VEHICLE. I HAVE BEEN ADVISED BY A MECHANIC THAT THIS IS DUE TO THE PCM GETTING WET REPEATEDLY. AFTER RESEARCHING ISSUE ON-LINE, THIS APPEARS TO BE A DESIGN ISSUE THAT FORD SHOULD ADDRESS IMMEDIATELY BEFORE IT RESULTS IN A FATALITY. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10513894May 28, 2013ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT WATER WAS SEEPING INTO THE CONNECTOR AND CAUSING A SHORTAGE HOWEVER, THE TECHNICIAN WAS UNABLE TO PROVIDE A REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 150,000. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10513211May 23, 2013SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
HI I AM [XXX] WAS OUT FRIDAY AT ABOUT 5.30 WHEN MY 2004 FREE STAR VAN STARTED ACTING UP IT CUT OFF 3 TIME RIGHT AT A LIGHT THIS IS [XXX] JUST GOT THE VAN 6 MOS AGO FOR 9,300 AT A FORD DEALER IN LEXINGTON NC .MAYBE GOING TO QUIT BUYING FORD ECT CAR VAN WHAT EVER HAD TO CALL MY DAD TO COME HELP ME THE VAN WOULD NOT RUN OR START BECAUSE OF THE PCM BOX HAD WATER ON IN IT .NOW FORD DON'T WANT TO DO A [XXX] THING BUT MAKE ME PAY MORE MONEY JUST GOT THE VAN FOR 9,300 NOW GOT TO PAY 1,2600 AT A FORD DEALER IN WHITEVILLE NC I DON'T HAVE THE MONEY BUT MY DAD AND BOTHER IS GOING TO PAY FOR IT TO GET FIX THIS TIME MAYBE SALE THE [XXX] 2004 FREE STAR VAN SOON I DON'T WANT TO BUT IF I DON'T SALE IT MAY HAPPEN AGAIN TO ME .FORD NEED TO RECALL THIS [XXX]NOW BEFORE SOMEONE GET KILLED I WHEN DOWN THE ROAD AND COULD NOT CONTROL MY VAN AND NOW I HAVE BRAKES WENT OUT TO ?????LOOK FORD SEND ME MY MONEY BACK 1,12200 TO ME IN WHITEVILLE NC 2872 TO [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10512348May 16, 2013POWER TRAIN
WAS GOING TO ACCELERATE AND WHEN I DID THE VEHICLE JUST STOPPED GOING, THE VEHICLE DID STAY ON NO LIGHTS NO WARNING I COASTED TO SIDE OF ROAD. STOPPED THEN TRIED TO GO AGAIN AND THE TRANSMISSION WOULD NOT ENGAGE. TRIED ALL THE GEARS AND NOTHING WOULD ENGAGE HAD TO CALL TOW TRUCK TO COME GET IT NOW WAITING ON MECHANIC TO TELL ME WHAT IS GOING ON! *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10511982May 14, 2013STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DOOR LATCH WOULD NOT RELEASE FOR THE DOOR TO BE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION OF THE REAR DOOR LATCH. THE DEALER WAS UNABLE TO RELEASE THE DOOR LATCH DUE TO EXCESSIVE MOISTURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN I.D. NUMBER 13V081000 (SEATS) BUT TO NO AVAIL. THE CONTACT HAD TO TAKE THE VEHICLE TO A SECOND DEALER TO HAVE THE VEHICLE REMEDIED PER THE RECALL. THE FAILURE MILEAGE WAS 154,430.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10511761May 13, 2013WHEELS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT HUB, ROTORS, AND WHEEL BEARINGS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT STATED THAT NHTSA CAMPAIGN NUMBER: 04V446000 (WHEELS) WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 54,000. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10511533May 11, 2013POWER TRAIN, ELECTRICAL SYSTEM
MY VAN WOULD NOT GO IN REVERSE , WHEN IT FINALLY DID IT KEPT DYING . TOOK TO FORD DEALERSHIP THE PROBLEM WAS THE COMPUTER BRAIN COST 1100. 2DAYS LATER THE EXACT SAME THING. THE PROBLEM IS SUDDEN LEAVING U STRANDED WITH NO WARNINGS. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10510741May 6, 2013POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE HE WAS UNABLE TO SHIFT OUT OF PARK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 152,000 AND THE CURRENT MILEAGE WAS 158,000. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10510742May 6, 2013POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION WOULD SPORADICALLY SLIP AND THE VEHICLE WOULD STALL SPORADICALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN) AND TOOK THE VEHICLE TO THE DEALER FOR THE FULFILLMENT OF THE RECALL SERVICE. THE TORQUE CONVERTER WAS REPLACED HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE DEALER STATED THAT THE TRANSMISSION FLUID WAS BURNED AND THE GEARS WERE AFFECTED BY THE FAILURE. THE VEHICLE WAS NOT REPAIRED A SECOND TIME TO CORRECT THE INITIAL FAILURE. THE CURRENT MILEAGE WAS 170,000 AND THE FAILURE MILEAGE WAS UNKNOWN. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10509884April 29, 2013ELECTRICAL SYSTEM
WHILE DRIVING TO TAKE MY HUSBAND TO WORK IN THE RAIN MY WIPERS BEGAN TO SLOWLY LOSE POWER AND SLOW DOWN, THEN MY RADIO SHUT OFF, MY HEAD LIGHTS BEGAN TO TURN OFF THEN OFF THEN THEY LOSS POWER, FINALLY MY DASHBOARD BEGAN TO HAVE THE OIL LIGHT AND ABS LIGHT AND EMERGENCY BRAKE LIGHT COME ON, THEN THE BATTERY LIGHT TURNED ON I TOOK IT TO A MECHANIC AND THEY SAID IT SOMETHING ELECTRIC AND MAYBE THE PCM I CONTACTED FORD AND THEY SAID THEY HAVE NO RECALL FOR THAT AND CAN'T HELP ME UNLESS I WANT TO PAY OUT OF POCKET. MY MECHANIC ALSO SAID THEY HAVE SEEN MANY OTHER FORD FREESTARS WITH THIS PROBLEM AS THE VAN WAS MADE THAT THE PCM IS LOCATEDWHERE WATER COMES IN WITH RAIN AND RUINS THEM. WE ARE AFRAID THAT AN ELECTRIC PROBLEM MAY CAUSE A MISFIRE AND EVEN A FIRE TO THE VEHICLE.THIS IS MY ONLY VEHICLE I HAVE AND STRONGLY DEPEND ON IT SINCE I AM 6.5 MONTHS PREGNANT AND HAVE A 2 YEAR OLD AND AM AFRAID OF BEING STRANDED SOMEWHERE WITH HIM. HAD I KNOWN THAT THIS CAR WAS SO UNRELIABLE AND IRRESPONSIBLE FOR THEIR MISTAKES AND UN WILLING TO HELP, I WOULD OF PURCHASED A FOREIGN CAR WITH BETTER WARRANTY AND QUALITY AS WELL AS BETTER SERVICE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10509748April 27, 2013POWER TRAIN
MY WIFE WAS DRIVING KIDS TO SCHOOL ON THE HIGHWAY AND WITHOUT WARNING THE CAR VIBRATED EXCESSIVELY AND DIED. THERE WERE NO INJURIES ALTHOUGH ALL WERE VERY SHAKEN. I HAD THE VEHICLE TOWED TO JACKSON FORD WHERE THERE WAS A RECALL ON THE TORQUE CONVERTER. JACKSON REPLACED THE TORQUE CONVERTER AND TEST DROVE THE VEHICLE. THEY CONTACTED ME TO TELL ME THAT THE RECALL WORK WAS COMPLETE AND THAT THEY HAD ANOTHER REPAIR FOR A CAM POSITIONER TO DO BUT THEY HAD TO ORDER THE PART. THE NEXT DAY I WAS INFORMED THE PART HAD CAME IN BUT AS THEY WERE PULLING THE VEHICLE IN THE SHOP IT LOST FORWARD MOVEMENT AGAIN. I ASKED THEM IF THEY WERE GOING TO REPAIR THIS AND I WAS TOLD THAT THEY THOUGHT IT WAS AN INTERNAL ISSUE AND IT WAS NOT THEIR RESPONSIBILITY. IF I WANTED IT REPAIRED IT WOULD COST $3800.00. I CONTACTED FORD MOTOR COMPANY AND THEIR REPRESENTATIVE ALSO SAID THAT THE TORQUE CONVERTER WAS WHAT WAS RECALLED NOT ANY INTERNAL ISSUES WITH THE TRANSMISSION. FORD MOTOR COMPANY ALSO TOLD ME THAT ANY FURTHER REPAIR WOULD BE MY RESPONSIBILITY. MY ARGUMENT WAS THAT THE VEHICLE LOOSING POWER WHILE DRIVING AT HIGHWAY SPEEDS AND VIBRATING AGGRESSIVELY IS WHAT MOST LIKELY CAUSED ANY OTHER DAMAGE. FORD MOTOR COMPANY AND THE JACKSON FORD DEALERSHIP DISAGREE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10509705April 26, 2013POWER TRAIN
TRAVELING AT 55 MPH, VEHICLE SUDDENLY LOST FORWARD MOTIVE POWER IN TRAFFIC. VEHICLE WOULD NOT SHIFT INTO REVERSE OR DRIVE. VEHICLE WAS STALLED IN NEUTRAL. HAD TO SHUT OFF THE VEHICLE AND RESTART AFTER SEVERAL MINUTES. DRIVE ENGAGED FOR TWO MINUTES, THEN LOST POWER AGAIN. VEHICLE HAD TO BE TOWED TO FORD MOTOR COMPANY WHERE THE TORQUE CONVERTER WAS REPLACED PER RECALL. VEHICLE WILL STILL NOT ENGAGE IN FORWARD OR REVERSE. FORD TECHNICIANS SAID THEY ARE UNSURE OF THE PROBLEM, THAT THE RECALLED PART SHOULD HAVE FIXED THE ISSUE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10509190April 22, 2013STRUCTURE:BODY
ON CHRISTMAS EVE 2012 WE DROVE TO OUR PARENTS HOUSE WE HEARD SOMETHING RUBBING AGAINST THE REAR DRIVER SIDE TIRE. WHEN WE INVESTIGATED WHAT WAS GOING ON WE FOUND THE 3RD ROW SEAT LATCH HAD ALMOST DETACHED BUT WAS RUBBING AGAINST THE TIRE IT EVENTUALLY FELL OFF AS WE TRIED TO GET IT TO RECONNECT. WE RECEIVED A RECALL LETTER IN APRIL BUT WAS UNAWARE OF THE POTENTIAL DANGER THAT DRIVING LIKE THIS FOR 3 MONTHS HAD CAUSED . AT REPAIR SHOP VEHICLE WOULD NOT PASS INSP DUE TO ROTTED WHEEL WELL AND SPRINGS ALSO ROTTED WE CALLED LOCAL DEALER FOR APPT ON RECALL. TO MY DISMAY A COUPLE OF THINGS THAT ARE VERY CONCERNING TO ME OCCURRED I RECEIVED A CALL LATER THAT DAY FROM THE DEALER STATING THAT THEY WHERE HAVING PROBLEMS WITH FORD COMPANY ITSELF THE LATCH HAD FALLEN OFF AND THEY HAD THE PARTS TO REPLACE IT BUT THEY COULD NOT ATTACH IT TO THE REAR WELL BECAUSE IT WAS ROTTED AND NOT ONLY THAT THEY ALSO TOLD US THE SPRINGS COULD FALL OUT AND COLLAPSE THE REAR SUSPENSION IF IT WAS DRIVEN AGAIN WHEN THEY TOLD THE FORD REPRESENTATIVE THIS THEY SAID JUST WELD A METAL PIECE OVER THE WELL WHEEL AND JUST ATTACH IT ON THEIR DEALER DECLINED BECAUSE THIS WOULD STILL BE A DANGEROUS SITUATION TO DRIVE BECAUSE OF THE REAR SPRINGS IF DRIVEN COULD DROP THE WHOLE REAR SUSPENSION WHILE DRIVING FORD REP SAID NOT OUR PROBLEM YOU NEED TO COMPLETE THE RECALL AND THE CUSTOMER HAS TO PAY FOR THE SPRINGS TO BE REPAIRED . THIS IS TOTALLY UNACCEPTABLE TO ME IT OBVIOUS THAT THE LATCH SITUATION AND CORROSION HAS CAUSED THIS WHOLE PROBLEM TO HAVE THEM TRY TO HAVE THE DEALER PUT IN EFFECT A BANDAGE ON THE SITUATION AND LET MY FAMILY RISK THERE LIFE DRIVING THIS VAN IS CORRUPT TO THE CORE. THE DEALER WAS ABLE TO GET THE AREA FORD REP TO COME OUT AND LOOK AT THE VEHICLE IN THE NEXT COUPLE OF DAYS. BUT I CANNOT EMPHASIS MORE WHAT THEY TRIED TO DO TODAY WAS WITHOUT QUESTION UNETHICAL . *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0