Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11005935July 17, 2017
STEERING
I PURCHASED THIS CAR USED IN 2016 FOR MY 16 YR OLD DAUGHTER. IN THE MONTH OF JUNE 2017 THE POWER STEERING WOULD INTERMITTENTLY GO OUT AND MAKE IT EXTREMELY DIFFICULT TO TURN. ON JULY 11, THE POWER STEERING COMPLETELY FAILED AND I TOOK IT TO A LOCAL FORD DEALERSHIP IN CHESTERFIELD, MO. THE DEALERSHIP COMMUNICATED TO ME THAT THEY WERE NOT AWARE OF POWER STEERING ISSUES WITH THIS CARE WHICH IS QUITE DISAPPOINTING SINCE THERE IS SIGNIFICANT CONTENT ON THE INTERNET FOR THIS ISSUE. THE DIAGNOSIS IS FAULTY POWER STEERING ASSEMBLY AND WILL COST ME $2200 TO FIX. I AM DISAPPOINTED FORD IS NOT TAKING THIS ISSUE MORE SERIOUSLY. I AM LUCKY MY DAUGHTER WAS NOT INVOLVED IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005997July 17, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 55 MPH, THE STEERING FAILED AND THE STEERING ASSIST MALFUNCTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SPRADLEY FORD (LOCATED AT 2828 U.S. 50 PUEBLO, CO 81088 719-545-0192) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 60,258.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005437July 15, 2017
POWER TRAIN
PURCHASED CAR USED AND FINANCED IT AND THE SECOND DAY THE TRANSMISSION STARTED SHUDDERING,GETTING STUCK IN LOW GEAR AND ALMOST GOT INTO AN ACCIDENT BECAUSE IT WOULDNT GO.TOOK CAR BACK AND HAD TRANSMISSION REPLACED AND THE CAR DOES THE EXACT SAME THINGS IT DID BEFORE GOING OUT FIRST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005299July 14, 2017
STEERING
WHILE DRIVING AND MAKING A LEFT TURN IN FRONT OF ONCOMING TRAFFIC THE POWER STEERING WENT OUT MAKING IT EXTREMELY DIFFICULT TO STEER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005037July 13, 2017
STEERING
FOR THE LAST 2 YEARS THIS CAR STOPS STEERING AND HAS AN ERROR MESSAGE THAT READS STEERING ASSIST FAULT SERVICE REQUIRED. THE CAR STOPS STEERING WHEN IN MOTION AND WHEN PARKED AND FIRST STARTED. THE STEERING WHEEL IS CLOSE TO IMPOSSIBLE TO TURN WHEN THIS OCCURS AND IS VERY DANGEROUS ESPECIALLY WHEN THIS HAPPENS IN MOTION. I HAVE HAD IT IN FOR SERVICE AT LEAST 6 TIMES REGARDING THIS ISSUE AND FORD WILL MOTOR CORP IS CLOSING MY CASE WITH NO RESOLVE. THIS IS RECALLED ON THE FUSION FROM THE SAME YEAR FOR THE SAME MALFUNCTION. I FEEL UNSAFE DRIVING THIS VEHICLE. IT NOW OCCURS DAILY. I ALSO STILL HAVE EXTENDED WARRANTY AND THAT DOES NOT COVER THIS ISSUE APPARENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005129July 13, 2017
ENGINE, POWER TRAIN
MY CAR IS HAVING TRANSMISSION PROBLEMS, AND LOSES POWER AND HAS A HARD TIME SHIFTING SOMETIMES. I GOT A RECALL NOTICE AT ONE TIME AND LOST THE PAPERWORK, AND THE FORD DEALERSHIP REFUSED TO LOOK UP THE RECALL AND SAID I NEEDED TO HAVE THE PAPERWORK TO GET IT LOOKED AT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005144July 13, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER HAD NOT YET BEEN CONTACTED BECAUSE THE INTERIM NOTICE INDICATED THAT THE MANUFACTURER WOULD NOTIFY THE CONTACT WHEN PARTS BECAME AVAILABLE. THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER (OLIVER FORD LINCOLN, 1001 E JEFFERSON ST, PLYMOUTH, IN 46563, (574) 935-1001), WHICH TYPICALLY SERVICED THE VEHICLE, WAS NOT CONTACTED DUE TO THE PART DELAYS. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005196July 13, 2017
SEAT BELTS
SEVERAL MORNINGS IN A ROW MY WIFE SAID SHE EXPERIENCED HAVING TROUBLE PLACING THE SEAT BELT INTO THE CONNECTOR. IT HAD GOT TO THE POINT WHERE SHE WOULD TRY TO FORCE IT IN THERE SOMETIMES IT WOULD CONNECT SOMETIMES IT WOULDN'T. NOW IT DOESN'T CONNECT AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004957July 12, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I DON'T KNOW IF MY FORD FOCUS 2012 IS INCLUDED IN THE TAMARA AIRBAG RECALL OR NOT. MY CLUTCH HAS BEEN REPLACED SEVERAL TIMES DUE TO SUDDEN ACCELERATION WHEN STOPPED OR SLOWING DOWN.: IT'S THE POWERSHIFT TRANSMISSION. MY DOOR LATCHES WERE REPLACED PER FORD RECALL. NEW REAR ENGINE MAIN SEAL REPLACED 7/12/17. VEHICLE HAS ONLY 32,746 MILES ON IT. TIRES ALREADY HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004827July 12, 2017
STEERING
POWER STEERING CUTS OUT WHILE VEHICLE IS ON. STEERING BECOMES ALMOST IMPOSSIBLE. SO FAR, IT HAS ONLY HAPPENED WHILE STOPPED. CONCERNED IT COULD HAPPEN WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004324July 11, 2017
AIR BAGS, STEERING
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT EXPERIENCED A STEERING FAILURE WHILE DRIVING 45 MPH, IN WHICH THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004651July 11, 2017
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
STARTED WITH HORN AND TAIL LIGHT INTERMITTENTLY NOT WORKING. THEN INTERMITTENTLY AS YOU ARE DRIVING THE CAR SHUTS OFF WITH NO WARNING. THIS IS A MAJOR SAFETY ISSUE! EVERYTHING LOCKS UP AND YOU ATTEMPT TO MAKE IT SAFELY TO THE SIDE OF THE ROAD. ALL DASH LIGHTS WORK BUT CAR WON'T START. FOUND SAME COMPLAINTS ON INTERNET AND YOUTUBE BUT NO RECALL. TOOK TO LOCAL FORD DEALER AND THEY CANNOT FIND THE ISSUE. THE DIAGNOSTIC MACHINE DID NOT ISSUE A CODE. I EXPLAINED IN DETAIL THE ISSUE AND ASKED FOR DOCUMENTATION OF THE ISSUE. THE PAPER THEY GAVE ME SAID RUNS ROUGH WHEN AC IS ON. I SAID THAT IS NOT THE ISSUE. THEY SAID DON'T WORRY THE TICKET IS STILL OPEN IN THE SYSTEM. I ASKED IF THEY COULD PUT A READER ON THE CAR WHILE DRIVEN TO CATCH THE DIAGNOSTIC CODE AND THEY SAID NO. SO I AM IN SAME SITUATION AS OTHER OWNERS WHERE MY SAFETY AND OTHERS ARE AT STAKE EACH TIME THIS CAR SHUTS OFF. ALSO DEALER SAID THEY H HORN WITH A SCREWDRIVER TO MAKE IT WORK FOR NOW. SO NO HORN, TAIL LIGHT AND CAR SHUTTING OFF INTERMITTENTLY ARE SERIOUS SAFETY ISSUES. FORD NEEDS TO RECALL THIS PROBLEM AND FIX IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003978July 10, 2017
UNKNOWN OR OTHER
THE HANDS-FREE PHONE SYSTEM (SYNC) MALFUNCTIONS AND STOPS WORKING CAUSING UNEXPECTED DISTRACTION TO THE DRIVER. WARRANTY IS EXPIRED, ALTHOUGH FORD EXTENDED THE WARRANTY FOR THIS ISSUE ON OTHER FORD VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004089July 10, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ACCELERATING, THE VEHICLE SHOOK WITHOUT WARNING AND THE MALFUNCTION WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT NOTIFIED. THE CONTACT MENTIONED THAT HE HAD THE CLUTCH REPAIRED PER AN UNKNOWN RECALL A YEAR AGO, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004086July 10, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING, THE POWER STEERING FAILED AND THE STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FLUID NEEDED TO BE FLUSHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004140July 10, 2017
STEERING
WHILE OUT OF TOWN AND ATTEMPTING TO REVERSE MY VEHICLE IN A PARKING LOT, MY POWER STEERING STOPPED WORKING AND MY STEERING WHEEL LOCKED UP. I WAS UNABLE TO MOVE THE STEERING WHEEL AND GOT A MESSAGE SAYING "STEERING ASSIST FAULT. SERVICE REQUIRED". FORTUNATELY, I WAS ABLE TO TURN OFF MY VEHICLE AND RESTART IT WITHOUT THE ERROR MESSAGE COMING BACK. WHILE DRIVING HOME ON THE HIGHWAY THAT NIGHT, I FELT THE CAR WAS HAVING DIFFICULTIES WHILE IDLING, FELT IT WAS ABOUT TO STALL SEVERAL TIMES AND WAS EXTREMELY FEARFUL THAT THE STEERING WOULD GO OUT SUDDENLY AGAIN. I TOOK MY VEHICLE INTO FORD THE NEXT DAY AND LEARNED THAT THE STEERING SYSTEM NEEDED REPLACED. THE SERVICE MANAGER SAID IT WAS COMPLETELY UNSAFE TO DRIVE HOME BEFORE A MORE THAN $1,700 REPAIR AND SAID THE STEERING COULD GO OUT AT ANYTIME. DUE TO SEVERAL OTHER RECALLS AND ISSUES WITH MY TRANSMISSION AND OTHER ELECTRICAL COMPONENTS OVER THE PAST FIVE YEARS, I CONTACTED THE CORPORATE FORD CUSTOMER SERVICE AND ASKED FOR A SOLUTION. THEY REFUSED TO ASSIST ME WITH ANY TYPE OF DISCOUNT OR FINANCIAL ASSISTANCE FOR THE $1,200 PART THAT SHOULD NOT BE SUDDENLY GOING OUT IN A FIVE YEAR OLD VEHICLE. THEY ALSO REFUSED TO TAKE ANY OWNERSHIP OVER THE MANY, MANY RECALLS ON MY VEHICLE AND MY FEARS REGARDING THE SAFETY OF THE VEHICLE. DUE TO THE OTHER RECALLS THAT FORD HAS HAD OVER STEERING CONCERNS IN RECENT YEARS, I AM EXTREMELY SCARED THAT MY CAR IS UNSAFE EVEN AFTER THE REPAIR DUE TO SEVERAL KNOWN PROBLEMS IN CARS AND PARTS THAT FORD MAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003887July 9, 2017
ELECTRICAL SYSTEM
DRIVER WINDOW WAS SLOW TO GO UP AND DOWN THEN FINALLY QUIT WORKING ALL TOGETHER. TOOK IT TO DEALERSHIP IN TALLASSEE ALABAMA. BEN ATKINSON FORD WHICH IS NOW TALLASSEE AUTO. I WAS TOLD IT WOULD COST ME $275. TO HAVE IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003884July 9, 2017
STRUCTURE:BODY
LEFT REAR DOOR WILL NOT CLOSE AND LATCH. I CAN PULL DOOR OPEN WITHOUT PULLING HANDLE. I ALSO GET WARNING FOR DRIVER SIDE REAR DOOR AJAR. I NOTICED IT AJAR WHEN I WALKED BY IT AND TRIED TO CLOSE IT. IT WOULD NOT LATCH AND STAY CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003830July 8, 2017
POWER TRAIN
CAR ALWAYS SHUDDERS WHEN ACCELERATING FROM STATIONARY ZERO MPH. THIS CAR HAS A SEL OPTION AND IS DRIVEN ONLY IN AUTOMATIC TRANSMISSION. I HAVE NEVER USED THE SEL OPTION! THE SHUDDER CAUSES SLOPPY ACCELERATION DELAYS FROM ZERO STARTS, LIGHTS AND STOP SIGNS, JUST LIKE A MANUAL SHIFT BEING DRIVEN BY A DRIVER UNSKILLED CLUTCH/SHIFT COORDINATION. THE SAME THING OCCURS WHEN BRAKING FOR A LIGHT, THEN AT LOW SPEED, THE LIGHT TURNS GREEN AND YOU CHANGE TO ACCELERATING INSTEAD OF COMPLETELY BECOMING STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003832July 8, 2017
POWER TRAIN, UNKNOWN OR OTHER
ON LONG TRIPS (OVER 160 MILES) WITH CONSISTENTLY HIGH SPEEDS, THE ENGINE TORQUE AND TACHOMETER GAUGE LEVEL RISES/WHINES, INDICATING A SHIFT SHOULD BE MADE IN THE AUTOMATIC TRANSMISSION, BUT THE AUTOMATIC TRANSMISSION LAGS BEHIND, CAUSING THE HOVER/FORWARD STALL DUE TO ENGINE TORQUE, MUCH LIKE WHEN YOU INCREASE THE TORQUE CAUSING THE ENGINE TO "ROAR" BEFORE SHIFTING IN A MANUAL TRANSMISSION. THIS USUALLY HAPPENS WHILE ACCELERATING ON HIGHER SPEED ROADS AND HIGHWAYS AT HIGHER SPEEDS, USUALLY 40-70 MPH RANGE AND MOSTLY WHEN ON A LONG TRIP W/O STOPPING, EXCEPT FOR GAS. CAR IS ALWAYS IN MOTION AND THERE IS NO CHANGE IN ENGINE TEMP AND NO WARNING LIGHTS LIT.THIS PROBLEM HAS OCCURRED MANY TIMES IN THE PAST 18 MONTHS. THE DATE INDICATED WAS THE MOST RECENT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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