Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11063825January 19, 2018
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. AFTER THE VEHICLE WAS PARKED, THE STEERING SEIZED AND THE STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COURTESY FORD (1410 W PINE ST, HATTIESBURG, MS 39401, (601) 544-8111) WHERE IT WAS DIAGNOSED THAT THE ENTIRE POWER STEERING ELECTRIC RACK AND PINION ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063422January 18, 2018
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
DRIVING ON A CITY STREET WHEN IT JUST WOULD NOT GO AFTER A RED LIGHT. WHEN I DID GET IT TO MOVE OFF OF THE CITY STREET TO A PARKING LOT IT WAS HARD TO STEER. ALL THE LIGHTS STARTED FLASHING. I COULD NOT LOCK THE DOORS WITH MY REMOTE, WOULD NOT START. I HAD TO HAVE IT TOWED TO MY HOUSE. THE NEXT MORNING I PUT MY CODE READER ON THE VEHICLE AND FOUND ABOUT 13 FAULT CODES WHICH I RESET SINCE THEN I HAVE HAD MULTIPLE INSTANCES OF MY VEHICLE SHUTTING DOWN, HARD STEERING AND TRANSMISSION NOT SHIFTING OR GOING INTO GEAR. DISPLAYS TRANSMISSION OVERHEATING, TRANSMISSION MALFUNCTION SERVICE NOW. WONT,T GO INTO GEAR. HORN STOPPED WORKING AND WITHUT DOING ANYTHING IT SUDDENLY STARTED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062882January 15, 2018
STEERING
THE POWER STEERING ON THIS CAR IS DETECTIVE. IT CAN GO OUT WITHOUT NOTICE AND MAKE THE CAR HARD TO DRIVE. ON MANY, MANY OCCASIONS MY POWER STEERING WOULD NOT WORK WHEN I STARTED MY CAR. I WOULD TURN OFF AND THEN RESTART THE CAR AND IT WOULD WORK AGAIN. RECENTLY, I LOSS POWER STEERING TWICE WHILE DRIVING ON A CITY STREET. I WAS ABLE TO MANUALLY STEER TO A SAFE PLACE BOTH TIMES. I RESTARTED THE CAR AND RETAINED POWER STEERING ONCE AGAIN. SHORTLY THEREAFTER THE POWER STEERING WENT OUT ALL TOGETHER THE POWER STEERING ON THESE 2012 FORD FOCUS IS DETECTIVE AND THE FORD COMPANY NEEDS TO BE HELD ACCOUNTABLE AND A RECALL ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061555January 9, 2018
ELECTRICAL SYSTEM
RADIO DON'T WORK MAKE A LOUD SQUEEKING NOISE WHILE DRIVING WHEN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060863January 6, 2018
STEERING
STARTED CAR PUT IN DRIVE THE STEERING LIGHT CAME ON AND HAD NO POWER STEERING DROVE OUT OF DRIVE STILL NO POWER STEERING DROVE ABOUT 2 MILES STILL NO POWER STEERING STOP PUT IN PARK STOP ENGINE WAITED ABOUT 15 SECONDS STARTED CAR LIGHT OUT AND THE HAD POWER STEERING . TALKED TO SHOP FOREMAN AT CROUSE FORD TOLD ME THEY HAVE NOT SEEN ANY PROBLEMS WITH THE FOCUS BUT WHAT I DESCRIBED SAY IT IS THE ELECTRIC POWER STEERING RACK AND PINION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058581January 4, 2018
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
WAS DRIVING CAR AND RANDOMLY A WARNING CAME UP ' POWER STEERING ASSIST FAULT SERVICE REQUIRED' THEN POWER STEERING TURNED OFF. TURN CAR OFF TURN BACK ON FIX THE PROBLEM. THEN PROBLEM CAME BACK AND HAS NOT GONE AWAY. I HAVE NO POWER STEERING. RADIO HAS BEEN ACTING STRANGE SINCE PURCHASED CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053293January 3, 2018
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
2015 FORD FOCUS. CONSUMER WRITES IN REGARDS TO POWER SHIFT DUAL CLUTCH AUTOMATIC TRANSMISSION AND ENGINE FAILURE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057946January 2, 2018
POWER TRAIN
TRANSMISSION MODULE RECALL PROBLEM GETTING WORSE IT HAS IN THE SHOP 3 TIMES , ALMOST CAUSED AN ACCIDENT BECAUSE THE CAR WOULDN'T MOVE AT A LIGHT ON A HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058077January 2, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED AND JERKED. ON ONE OCCASION, WHILE DRIVING 60 MPH, THE TRANSMISSION VIBRATED AND THE VEHICLE STALLED. THE TRANSMISSION FAULTY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LANCE CUNNINGHAM FORD AT (866) 591-3943 (4101 CLINTON HWY, KNOXVILLE, TN 37912) WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO AN AUTO CENTER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER ON SEVERAL OCCASIONS, BUT WAS DIRECTED TO VOICEMAIL. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058079January 2, 2018
STEERING
DRIVING HOME IN TRAFFIC MY CARS POWER STEERING FAILED AND IT BECAME DIFFICULT TO STEER. WAS ABLE TO STRUGGLE WITH STEERING TO GET IT HOME. LATER WENT OUT TO MOVED CAR AND STEERING WAS FINE. CALLED FORD AND THEY SAID THEY ARE AWARE OF THE ISSUE BUT NO RECALL YET. EXTREMELY DANGEROUS. FORD MUST BE WAITING FOR MORE RELATED DEATH BEFORE ISSUING A RECALL. REPAIR COST $1600 - $2300! REAL NICE FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057807January 1, 2018
FUEL/PROPULSION SYSTEM
FAULTY FUEL VENT VALVE CAUSED ENTIRE FUEL TANK TO COLLAPSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057189December 28, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO UNLOCK AND THE STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO WILLIS FORD (15 N DUPONT BLVD, SMYRNA, DE 19977) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057258December 28, 2017
FUEL/PROPULSION SYSTEM
THE PURGE VALVE CAUSE THE CAR TO STALL IN TRAFFIC WHILE DRIVING AND BACK FIRE CAUSE THE GAS TANK TO SUCK IN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056847December 27, 2017
STEERING
I WAS DRIVING ON BUSY FOUR-LANE HIGHWAY IN FAST MOVING TRAFFIC IN MY 2012 FORD FOCUS A LIGHT CAME ON SAYING STEERING ASSIST FAILURE SERVICE REQUIRED. THIS SCARED ME VERY MUCH. IT WAS VERY DANGEROUS AND LIFETHREATENING. THE WHEEL WAS HEAVY AND HARD TO STEER GETTING OFF THE HIGHWAY CURVING EXIT. I WAS FRIGHTENED I WOULD HIT THE GUARDRAILS. BROUGHT CAR TO TORRINGTON, CT FORD DEALER WHO IS VERY NICE SAID STEERING GEAR ASSEMBLY NEEDS TO BE REPLACED $1,977. CALLED FORD ASKED WHY WAS FOCUS EXCLUDED FROM RECALL ISSUED FOR SAME REASON TO EDGE, FUSION AND EXPLORER. FORD REPRESENTATIVE NAMED PAM SAID "REASON IT WAS NOT INVOLVED IN RECALL IS BECAUSE BUILT AT DIFFERENT TIME AND USING DIFFERENT PART AFFECTED BY THE RECALL." I SAID BUT THEY ALL USED SAME TEMKIN MANUF. PART. HE SAID, "RECALLS ARE VIN SPECIFIC." WOULD NOT PAY FOR REPAIR, AND SAID MY COMPLAINT WOULD BE FORWARDED TO THE "APPROPRIATE INTERNAL DEPARTMENT". (THAT MUST BE THE DO-NOTHING-ABOUT-IT UNIT) HOW DISAPPOINTING AND EMBARRASSING THAT AN AMERICAN COMPANY DOESN'T CARE ABOUT ITS CUSTOMERS. THIS IS MY THIRD AND LAST FORD CAR I WILL BUY. WHO IS GOING TO DIE BEFORE BIG BUSINESS TAKES NOTICE? THERE ARE 508 COMPLAINTS ON THIS WEBSITE FOR THE SAME PROBLEM WITH THIS VEHICLE!! AND THOUSANDS MORE ON OTHER INTERNET SITES! WHY ARE WE SPINNING OUR WHEELS WITH THIS AGENCY THAT DOES NOTHING WITH THIS LIFE-THREATENING ISSUE. WHAT IS MORE IMPORTANT THAN BEING ABLE TO STEER OR BRAKE YOUR CAR? THIS STEERING ASSIST FAILURE IS DEADLY AND NEEDS TO BE INVESTIGATED AND RECALLED FOR SAFETY OF 2012 FORD FOCUS DRIVERS, THEIR PASSENGERS, AND OTHER DRIVERS ON THE ROAD.-- TK (FORMER FORD DRIVER)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056382December 26, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE WALKING OUTSIDE OF THE VEHICLE, THE CONTACT NOTICED A STRONG FUEL ODOR. HE INSPECTED UNDERNEATH THE VEHICLE BY THE FUEL TANK AND NOTICED FUEL ON THE GROUND. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056591December 26, 2017
STEERING
2012 FORD FOCUS HAD INTERMITTENT STEERING ASSIST FAULT WARNINGS. SINCE 12/24/2017 THE FAULT WARNING DOES NOT GO AWAY AND I HAVE NO POWER STEERING. I CALLED 2 DIFFERENT FORD DEALERS, THEY BOTH DENIED ANY KNOWLEDGE OF ANY KNOWN PROBLEMS WITH THIS PROBLEM. I DID A TINY BIT OF RESEARCH AND QUICKLY FOUND THAT MANY OTHER OWNERS ARE HAVING THE SAME PROBLEM AND THAT YOUR AGENCY HAS HAD COMPLAINTS AND ARE OR DID INVESTIGATE THIS PROBLEM. IS THIS CAUSED BY AN EXPOSURE TO EXTREME HEAT FROM OTHER ENGINE COMPONENTS? THE FAULTS ALWAYS STARTED UPON STARTING THE CAR AND I WOULD TURN THE CAR OFF AND BACK ON,IT WOULD GO AWAY BUT KNOW IT WON'T GO AWAY AND I CANNOT DRIVE IT WITHOUT POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056147December 22, 2017
STEERING
STEERING FAULT FAILURE BEGAN AS AN INTERMITTENT PROBLEM AT 55,000 MILES. THE ISSUE COMMENCED WHEN THE VEHICLE WAS IN MOTION AND PRESENTS A DANGEROUS SITUATION. STEERING THE VEHICLE IS DIFFICULT BEYOND DESCRIPTION. NOW THE PROBLEM IS CHRONIC, REPAIR ESTIMATE FROM FAIR OAKS FORD IN NAPERVILLE, IL WAS $2,400.00. BASED ON THE NUMBER OF COMPLAINTS TO NHTSA AND EVIDENT ON A NUMBER OF OTHER SITES THIS IS NOT AN ISOLATED PROBLEM. FORD SHOULD BE COMPELLED TO ISSUE A RECALL FOR SAFETY REASONS ALONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055100December 17, 2017
STEERING
A NOTICE ON THE DASH APPEARED AT STARTUP(STATIONARY) , STATING POWER STEERING ASSIST FAULT SERVICE REQUIRED. THIS MAKES STEERING VERY DIFFICULT. THIS HAS HAPPENED BEFORE BUT THE WARNING WOULD GO AWAY ON NEXT START UP. WHEN I TOOK IT TO A MECHANIC I WAS TOLD THAT NO CODES WERE SHOWING. I HAVE HAD MY CAR AT A FORD SERVICE DEPARTMENT AND THEY TOLD ME THERE ARE NO OPEN RECALLS OR BULLETINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054888December 15, 2017
STEERING
ON 12/8/2017 I DROVE ME CAR DOWNTOWN NASHVILLE FROM MY HOUSE. PARKED IT IN THE GULTCH AREA. WALKED TO A RETURN. CAME BACK TO MY CAR AND THE STEERING ASSIST FAULT LIGHT CAME ON. IT SAID CONTACT DEALER. I TRIED TURNING THE CAR OFF AND ON AGAIN SEVERAL TIMES. THE STEERING WHEEL WOULD TURN WITH GREAT EFFORT, HOWEVER I WAS PARALLEL PARKED AND THERE WAS NO WAY I WAS GETTING THE CAR OUT OF THE POSITION IT WAS IN WITHOUT NEEDING A TOW TRUCK. SO I HAD TO HAVE IT TOWED TO THE FORD DEALERSHIP. ONCE THERE IT TOOK THEM 5 DAYS TO TELL HOOK IT UP TO THE COMPUTER AND TELL ME THAT I NEEDED ALMOST $2,300 WORTH OF REPAIRS. SO BASICALLY WHILE THE CAR WAS PARKED, IT BROKE. I DECLINED SERVICE AT THE MOMENT AND AM ACTIVELY SEARCHING FOR SOLUTIONS. THE DEALER DIAGNOSTIC WAS AS FOLLOWS: "FOUND U3000-49 PSCM INTERNAL FAILURE. FOLLOWED PINPOINT TEST B AND FOUND NEEDS RACK REPLACEMENT." THE CAR WAS PURCHASED IN JAN 2013 FROM A CAR MAX. I PAYED FOR THE EXTENDED WARRANTY THAT THEY SOLD ME AS 100,000 MIES "OVER THE PURCHASE MILAGE", TO WHICH THEY HAVE BEEN KIND ENOUGH TO INFORM ME ACTUALLY MEANT 100,000 MILES TOTAL. I'M RIGHT AT THE 113,500 NEIGHBORHOOD. I HAVE EXACTLY TWO PAYMENTS LEFT. SO NOW NOT ONLY DO I HAVE TO BORROW OR RENT A CAR ($$$) I WILL LOOSE MONEY IF I TRADE IT IN, I HAVE TO BURDEN SOMEONE ELSE WITH THE USE OF MY CAR TO WORK. WHICH HAS AFFECTED MY ABILITY TO EARN A LIVING AND PAY MY BILLS. TOP THAT OFF WITH THE SERVICE CHARGE OF AND EXTRA $2,300 OUT OF POCKET. FORD, WE NEED TO TALK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054652December 14, 2017
STEERING
WHILE THE VEHICLE WAS STATIONARY, THE ELECTRONIC POWER STEERING WENT OUT ON THE VEHICLE. I HAD TO DRIVE THE VEHICLE HOME WITH NO POWER STEERING AND MADE IT EXTREMELY DIFFICULT TO STEER. IF I WAS NOT STRONG ENOUGH TO FORCE THE WHEELS TO TURN, THIS WOULD HAVE BEEN AN EXTREMELY DANGEROUS SITUATION. IF THIS HAPPENED WHILE THE VEHICLE WAS MOVING, THIS WOULD HAVE BEEN CATASTROPHIC. I FEEL LUCKY TO HAVE THIS HAPPEN WHILE BEING STATIONARY. THIS SEEMS TO BE A COMMON PROBLEM FOR THIS MODEL OF THE FOCUS AND FORD SHOULD TAKE NECESSARY STEPS TO REPLACE ALL POWER STEERING WITH MORE RELIABLE PARTS FOR THIS MODEL OF THE FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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