Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11153967November 26, 2018
ENGINE
SINCE THE BEGINNING OF THIS YEAR TO THIS DATE, MY CAR STARTED WITH A PROBLEM WHEN I GO TO THE GAS STATION I TURN THE ENGINE OFF AND FILL IT UP, WHEN I FINISH AND GO TO START THE ENGINE AGAIN IT DOES NOT TURNS ON, SEEMS LIKE HAS NO POWER, I HAVE TO DO IT SEVERAL TIMES IN ORDER TO START IT, NOT ALWAYS HAVE AN EMPTY TANK WHEN I PUT GAS. IT HAPPENS IN ALL GAS STATIONS AND ONLY WHEN I PUT GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153470November 24, 2018
STEERING
STEERING ASSIST FAULT - THREE TIMES SINCE THE PURCHASE OF THIS VEHICLE IT HAS DISPLAYED THIS MESSAGE. IT ALWAYS WENT AWAY AFTER TURNING THE CAR OFF AND BACK ON. THE THIRD TIME IT HAS NOT GONE AWAY. THE VEHICLE HAS NO POWER STEERING. 6 YEARS OLD/ BOUGHT NEW OFF THE LOT/ 92000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153261November 22, 2018
STEERING
WHEN I START MY CAR AND GET READY TO DRIVE OFF MY STEERING WHEEL GETS STUCK AND WON'T MOVE. IT IS STARTING TO DO IT ALOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152917November 20, 2018
STRUCTURE:BODY, POWER TRAIN, VEHICLE SPEED CONTROL
TODAY'S DATE I HAVE CALLED FORD MOTOR COMPANY AND SPOKE WITH MISS.CHRIS ID#2191199 AROUND 10:53 AM PST.WITH THE GIVEN RECENT OPENED NUMBER WAS # CAS16420379 TO STATE THE SAID PROBLEMS AND TO SE HOW WE COULD POSSIBLY SOLVED THE SAID CONCERNS WE HAVE.I HAVE TOLD, I HAVE BEEN DENIED OR REFUSED TO HAVE MY VEHICLE TO BE RE-SERVICED OVER AGAIN FOR THE REOCCURRING PREVIOUSLY FIXED AND SERVICED MECHANICAL OR ELECTRONIC PCM RELATED SOFTWARE OR THE HARDWARE FAILURES TODAY'S MORNING AND I WAS TOLD BY ONE OF THEIR SERVICE ADVISOR NAMED AS FRANK THIS VEHICLE CAN NOT BE SERVICED ANY LONGER.BECAUSE,THIS VEHICLE RECORD'S SHOWING THAT THE VEHICLE IT IS BRANDED AND/OR SALVAGED AND THAT IT WILL VOID ANY KIND OF MECHANICAL WARRANTIES AND WHEN I SAID THIS VEHICLE PREVIOUSLY WAS SERVICED UNDER THE SAME CONDITION AND RECORDS AND WHY CAN NOT BE RE-SERVICED OVER AGAIN FOR SAID PREVIOUSLY FIXED AT YOUR DEALERSHIPS SERVICE DEPARTMENT ? WHEN I ASKED WHAT HAS BEEN CHANGED FROM BEFORE AND UNTIL NOW ? HE DID NOT GIVE ME A SUFFICIENT ANSWER FOR MY SATISFACTIONS. THE TRANSMISSION WAS OPERATING IN-PROPERLY AND TOOK THE VEHICLE TO THE AUTHORIZED LOCAL FORD DEALERSHIP IN THE CITY OF COSTA MESA,CA-92627.CHECKED IT IN TO THE SERVICE AREA AND REGISTERED IT WITH SERVICE ADVISOR#7217 TO MR.NED SHORTSLEEVE'S CARES FOR THE SAID PROBLEMS. AND THAT WE CLAIMED THE SAID ISSUES WE WERE EXPERIENCING.1-THE CHECK ENGINE LIGHT COMES ON AND STAYS SOLID ON AND WHEN THAT HAPPENED THE TRANSMISSION WON'T OPERATE PROPERLY 2-THEN THEY HAVE PLACED THE TCM THE SIDE DOOR LATCH IT MAY BREAK PER THE MANUFACTURER'S SAFETY RECALL AND WAS ASKED THE DEALER TO REPLACE THE SAID DOOR COMPONENT AND WE WERE TOLD THE PART IT IS NOT AVAILABLE AND NEEDS TO BE ORDERED SO CAN BE REPLACED. WE WILL BE CALLED WHEN THE PART IS ARRIVED BUT,WE NEVER BEEN CALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152057November 16, 2018
POWER TRAIN, STEERING
IN EARLY 2017 I STARTED EXPERIENCING ISSUES WITH THE ELECTRONIC POWER STEERING. I WOULD TURN MY CAR ON SOME DAYS AND IT WOULD SAY POWER STEERING MALFUNCTION AND THERE WAS NO POWER STEERING MAKING IT IMPOSSIBLE TO TURN THE WHEEL AND DRIVE. TURNING IT OFF AND BACK ON (SOMETIMES SEVERAL TIMES) WOULD GET RID OF THE ERROR CODE AND I WOULD BE ABLE TO DRIVE IT LIKE NORMAL. A MONTH AGO AT 129,000 MILES THE POWER STEERING WENT OUT AGAIN, BUT THIS TIME IT IS OUT FOR GOOD. NO MATTER HOW MANY TIMES I RESTART THE CAR, THE ERROR CODE WILL NOT GO AWAY. THE COST TO REPAIR IS OUTRAGEOUS FOR A CAR THAT IS NOT WORTH MUCH DUE TO THE HORRIBLE REVIEWS AND UNENDING PROBLEMS THAT EVERYONE IS EXPERIENCING. ON TOP OF THAT, I HAVE BEEN DEALING WITH THE CAR SHUDDERING CONSTANTLY WHEN I DRIVE IT. MY TRANSMISSION WENT COMPLETELY OUT A YEAR AGO AND THE FORD DEALERSHIP REPLACED IT UNDER WARRANTY. I WAS DRIVING AND THE CAR WOULDN'T SHIFT. I PULLED OVER AND I COULD NOT GET IT INTO REVERSE OR ANY GEAR. A FEW MONTHS AFTER IT WAS FIXED THE SHUDDERING BEGAN AGAIN WHILE I WAS DRIVING THE CAR (SAME SYMPTOMS AS LAST TIME BEFORE IT COMPLETELY WENT OUT), BUT FORD SAYS THAT THE CAR IS NO LONGER UNDER THE MILEAGE IT NEEDS FOR THE RECALL REPLACEMENT, SO IF IT GOES OUT AGAIN AND I KNOW IT WILL IN A MATTER OF TIME, THAT WILL BE ANOTHER $2,500 TO FIX. WITH THE NUMEROUS COMPLAINTS ON JUST THE POWER STEERING ISSUE AND THE CONSISTENCY BETWEEN REPORTS, I DO NOT UNDERSTAND WHY THERE HAS NOT BEEN A RECALL. IT IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151745November 15, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 45 MPH, THE TRANSMISSION FAILURE INDICATOR ILLUMINATED. THE CONTACT IMMEDIATELY PULLED OVER AND RESTARTED THE VEHICLE, BUT THE INDICATOR ILLUMINATED AGAIN. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO DEAN SELLERS FORD (2600 W MAPLE RD, TROY, MI 48084, (888) 452-1292) WHERE IT WAS DIAGNOSED THAT THE CLUTCH; HOWEVER, THE VEHICLE WAS NOT COVERED UNDER THE 100,000 MILE WARRANTY. THE MANUFACTURER CONFIRMED THE DEALER'S STATEMENT AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 101,149.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151788November 15, 2018
ENGINE, POWER TRAIN
I HAVE RECENTLY BOUGHT A 2012 FORD FOCUS AND IT HAS THE CLUTCH PROBLEM. THE PROBLEM HAS A WARRANTY FOR UNDER 100,000 MILES. BUT DOES NOT HAVE A RECALL FOR WHEN THE PROBLEM HAPPENS AFTER 90,000 MILES. SO NOW I HAVE TO PAY 1,500 DOLLARS TO GET IT FIXED. FORD NEEDS TO FIX A PROBLEM THEY MADE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151533November 14, 2018
STEERING
WHEN I START THE CAR A MESSAGE COMES ON THE DASH THAT SAYS STEERING ASSIST MALFUNCTION AND THE CAR WILL NOT STEER. I HAVE TO TURN IT OFF AND WAIT A MINUTE AND TRY TO START THE CAR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150909November 12, 2018
STEERING
VEHICLE WAS IN MOTION WITH MY SON DRIVING. TURNING LEFT AT A PROTECTED GREEN ARROW, THE POWER STEERING STOPPED WORKING AND THE WHEEL EFFORT SKYROCKETED. CAR WAS JERKED RIGHT, MY SON SLAMMED ON THE BRAKES AND HE WAS ABLE TO PULL OVER. STOPPED, LOOKED UNDER THE HOOD. NOTHING SEEN. RESTARTED THE CAR AND A "POWER STEERING ASSIST MODEL FAULT" WAS ILLUMINATED. TURNED THE CAR OFF. TURNED CAR BACK ON AND THE FAULT WAS GONE. DROVE CAR 1 MILE HOME AT LOW SPEED WITH HAZARDS. ERROR COMES BACK UNPREDICTABLY AND DANGEROUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150905November 12, 2018
POWER TRAIN
WHILE DRIVING THE TRANSMISSION WILL SLIP OUT OF GEAR AND THE ENGINE WILL RACE AND CAR WILL STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150914November 12, 2018
ENGINE
TWICE, WHEN EXITING CAR IN THE GARAGE, THE DOORS LOCKED AND THE ENGINE STARTED ON IT'S OWN. HAD TO USE THE KEY TO UNLOCK THE CAR, INSERT KEY AND THE ENGINE STOPPED. WITHOUT HEARING AIDS I WOULD HAVE JUST GONE IN THE HOUSE. DISASTER!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150851November 11, 2018
STEERING
STEERING ASSIST FAULT SERVICE REQUIRED WARNING SIGNAL SHOWING ON DASH BOARD. STEER IS VERY HEAVY, CANNOT TURN. CANNOT MAKE RIGHT OR LEFT TURN. IF YOU ARE STRONG ENOUGH, AND WANT TO TURN, YOU NEED ALWAYS OCCUPIED REVERSE ROAD. THAT'S VERY DANGEROUS. I'D LIKE TO SAY, IT LOST TURN FUNCTION, OUT OF CONTROL. DANGEROUS FOR MYSELF, AND OTHER VEHICLE. IF YOU GOOGLE THIS PROBLEM. A LOT OF FOCUS 2012 HAVE SAME ISSUES. BELOW LINK FOR YOUR REFERENCE. ALL OF THIS CAN SHOW IT'S DESIGN DEFECT. THIS PROBLEM CAN HAPPEN AT ANY TIME. HTTPS://WWW.NYTIMES.COM/2015/12/25/AUTOMOBILES/FORD-FOCUS-STEERING-PROBLEM-PROMPTS-MANY-COMPLAINTS-BUT-NO-INQUIRY.HTML MY CAR HAVE HAPPENED SEVERAL TIME, BUT NORMALLY WHEN I SHUT DOWN, RESTART, IT'S GONE. THIS TIME HAPPENED ON LAST FRIDAY NIGHT, MILE 48209, WITH HEAVY RAIN, FROZEN DAY. I CANNOT DRIVE IT TO HOME. IT'S VERY SAD AND FRUSTRATED. AND I BROUGHT IT TO DEALER, THEY ADVISE" FS27 RACK AND PINION-REPLACE" . COST 2200 USD. IT'S NOT FAIR TO ASK CUSTOMER PAY FOR THEIR DESIGN DEFECT. HIGHLY APPRECIATE IF YOUR EXCELLENCY CAN LOOK INTO THIS CASE, HELP ALL CUSTOMER SOLVE THIS POTENTIAL RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150880November 11, 2018
STEERING
STEERING ASSIST FAILURE WHEN WIFE WAS DRIVING HOME ALMOST LOST CONTROL OF THE CAR LEAVING HER WORK SHE HAD A HORRIBLE TIME CONTROLLING THE VERTICAL TO MAKE IT HOME WOULD NOT TURN EASY WHAT SO EVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150376November 9, 2018
ELECTRICAL SYSTEM, STEERING, SUSPENSION
I STARTED ENGINE TODAY AND GOT NOTIFICATION THAT "STEERING ASSIST" NEEDS ATTENTION. I JUST RECENTLY TOOK MY CAR TO DEALER FOR RECALLS ON DOOR LATCHES, WINDSHIELD WIPER MOTOR, AND TRANSMISSION. THEY KEPT IT 2 WEEKS AND I HAD TO PAY $393.00 FOR REPAIR OF BROKEN MOTOR MOUNT AND WIRING DIAGNOSTIC BECAUSE LINKAGE TO COMPUTER FAILED DUE TO SHORT. I HAVE ATTACHED THE DEALER INVOICE FOR THESE SERVICES. ON SEEING PROBLEM WITH POWER STEERING ASSIST I LOOKED ON INTERNET AND SEE THAT FORD HAS ISSUED RECALLS FOR MOTOR MOUNTS,STEERING ASSIST PROBLEMS, AND FAULTY WIRING ISSUES ON OTHER FORD MODELS BUT NOT FOR THE FOCUS. I HAVE NOT RECEIVED RECALL INFO FOR THE MOTOR MOUNT, STEERING ASSIST PROBLEM, OR WIRING ISSUES FOR MY FOCUS. SHOULD THEY NOT BE REQUIRED TO DO SO IF THEY HAVE ISSUED RECALLS FOR OTHER FORD PRODUCTS WITH THE SAME ISSUES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150036November 8, 2018
UNKNOWN OR OTHER
I WAS DRIVING HOME AND THE DOOR UNLATCHED ON IT'S OWN AND BECAME CRACKED OPEN IN THE MIDDLE OF RUSH HOUR. I HAD TO STOP AND HURRY UP AND GET OUT TO OPEN AND CLOSE THE DOOR AGAIN. MY DAUGHTER WAS SITTING IN HER CAR SEAT ON THAT SIDE. PLEASE FIX THIS PROBLEM. THIS PROBLEM HAPPENED TO ME ABOUT 2 TIMES YESTERDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149928November 7, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 20 MPH, THE ENGINE REVVED, BUT THE VEHICLE WOULD NOT MOVE FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149571November 5, 2018
STRUCTURE:BODY, ENGINE, POWER TRAIN
TAKATA RECALL, FIRST OFF IS THE DRIVER DOOR COMES UNLOCKED WHILE DRIVING, ALSO HAD A DOOR LOCK AND WASN'T ABLE TO CLOSE. MY 2012 FOCUS FEELS LIKE IT'S GOT NO POWER ALOT OF TIMES OR WILL START TO SPUDDER FROM EVERY STOP. DOES SAME WHEN REVERSING OUT OF A DRIVE WAY. SOMETIMES IT SEEMS LIKE IT WANTS TO STALL, I HAVE THE AUTOMATIC. IT REVS AT REALLY HIGH RPMS LIKE IT NEEDS TO SHIFT BUT DOESN'T. PROBABLY HAVE MORE ISSUES THE LONGER I KEEP IT, I BELIEVE THE HUFFINES DEALERSHIP, THE COMPANY THAT FINANCED AND FORD KNEW THESE THINGS COULD AND DID HAPPEN TO THE CAR I WAS SOLD. SINGLE FATHER WITH A 4 YEAR OLD SON JUST TRYING TO GET THIS FIXED NOTHING ABOUT THIS IS SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145269November 4, 2018
STEERING
POWER STEERING ASSIST FAULT HAS HAPPENED AT LEAST 4 TIMES WHERE THE STEERING FREEZES AND THE VEHICLE HAS TO STOP, BE RESTARTED FOR THE PROBLEM TO BE RECTIFIED. THE VEHICLE WAS IN MOTION REVERSING OR JUST STARTED. IT IS NOW GOING INTO A FORD DEALER FOR INSPECTION AND REPAIR. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144661November 1, 2018
STEERING
STEARING FAULT IS DISPLAYED AND ELECTRONIC POWER ASSISTANCE STOPPED WORKING. IT HAPPENED IN THE PARKING LOT DRIVING VERY SLOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144506October 31, 2018
FUEL/PROPULSION SYSTEM
I BEGAN HAVING PROBLEMS WITH THIS VEHICLE IN 2016 WITH TAKING OFF FROM A STOPPED POSITION, ACCELERATING, SPUTTERING AND RANDOM STALLING WHILE DRIVING....WITHOUT WARNING. AFTER THE CAR ABRUPTLY STALLED ON A BUSY HIGHWAY WITH ME AND MY SON, I TOOK IT TO THE LOCAL DEALER FOR TESTING. HOWEVER, THEY WERE NOT ABLE TO FIND A PROBLEM THAT WOULD CAUSE THE STALLING. I CONTINUED TO DRIVE THE VEHICLE SPARINGLY AND CAUTIOUSLY IN 2017 AROUND MY COMMUNITY, EXPERIENCING RANDOM ISSUES WITH DROPPING DEAD AT A LIGHT OR STOP SIGN. IN MAY 2018, INCREASINGLY MORE CONCERNED, I TOOK THE CAR TO A DIFFERENT DEALER, WHO WAS UNABLE TO FIND A PROBLEM EITHER. A COUPLE OF MONTHS LATER, IN AUGUST 2018, THE CAR ABRUPTLY DROPPED DEAD AGAIN IN THE MIDDLE OF AN INTERSECTION COMING EVEN CLOSER TO CAUSING AN ACCIDENT. UNLIKE PREVIOUS INSTANCES, THE CHECK ENGINE LIGHT ALONG WITH AN ERROR MESSAGE APPEARED; NOT ALLOWING THE CAR TO STARTUP REQUIRING IT TO BE PUSHED OUT OF TRAFFIC UNTIL TOWED. THE PROBLEMS EXPERIENCED WITH THIS CAR HAS PUT ME AND MY CHILD IN MANY UNSAFE SITUATIONS CAUSING TREMENDOUS STRESS AND ANXIETY NOT KNOWING WHEN OR WHERE THE CAR WOULD ABRUPTLY STALL AGAIN. WE'VE TAKEN IT THE DEALER NUMEROUS TIMES FOR THE SAME PROBLEM AND WAS NOT DIAGNOSED AND FIXED UNTIL THE LAST TRIP IN AUGUST 2018. THE DEALER INDICATED THE FUEL TANK HAD COLLAPSED AND HAD TO BE REPLACED. MY HUSBAND SPOKE TO THE GENERAL MANAGER, FORD AND MANY OTHERS WHO REFUSED TO ACKNOWLEDGE A WIDE SPREAD ISSUE WITH THIS PARTICULAR VEHICLE. AFTER MULTIPLE CALLS AND COMPLAINTS TO FORD WE WERE LEFT WITH NO CHOICE, BUT TO PAY THE $1,300 REPAIR COST SINCE WE NEEDED THE VEHICLE THAT SAT AT THE DEALER FROM AUGUST 22, 2018 THROUGH OCTOBER 16, 2018. IT IS VERY DISCONCERTING TO KNOW FORD IS AND WAS AWARE OF THIS PROBLEM AND THE SAFETY HAZARDS IT CAUSED AT THE TIME OF OUR COMPLAINT AND REFUSED TO DO THE RIGHT THING TO ENSUE CONSUMERS SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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