Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11165427January 5, 2019
ELECTRICAL SYSTEM
WHETHER THE CAR IS ON OR OFF THE SPEAKERS WILL MAKE A HIGH FREQUENCY PITCH SOUND AND A LOUD POPPING SOUND EVEN WHEN THE RADIO IS TURNED OFF. OVER THE LAST TWO DAYS THIS IS DONE THIS THREE TIMES WHILE I'M DRIVING IT'S VERY DISTRACTING I ALMOST RAN OFF THE ROAD. I AM NOW TO THE POINT I HAVE TO WEAR EARPLUGS JUST TO DRIVE MY CAR, SO I WON'T DAMAGE MY EARS. I HAVE TO VIDEO RECORDINGS OF THE CAR MAKING THE SOUND ONE WHEN THE CAR IS ON AND ONE WHEN IT IS OFF. HOWEVER THE FORMAT I HAVE THESE VIDEOS IS NOT ACCEPTED FOR ME TO UPLOAD TO YOUR SITE I WILL BE HAPPY TO SEND IT TO YOU ANYWAY I CAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165180January 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 65 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165202January 4, 2019
STEERING
STEERING ASSIST FAULT; LOSS OF POWER STEERING IN THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165762January 4, 2019
ELECTRICAL SYSTEM
RADIO MADE A VERY LOUD STATIC AND POPPING NOISE THAT SOUNDED LIKE MY CAR WAS BEING SHOT AT AND THE WINDOWS WERE BREAKING WHILE I WAS ON THE HIGHWAY DOING 60MPH ON MY WAY TO WORK. I WAS LUCKY IT WAS VERY EARLY IN THE MORNING AND NOT MANY CARS WERE ON THE ROAD BECAUSE THE SUDDEN SOUND CAUSED ME TO SWERVE INTO THE NEXT 2 LANES. I TOOK THE CAR TO 2 DIFFERENT AUTO MECHANIC SHOPS AND WAS INFORMED THAT THIS HAS BEEN AN ONGOING ISSUE WITH THE FORD FOCUS FOR YEARS, AND THAT THE RADIO ELECTRICAL SYSTEM WOULD HAVE TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164753January 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE VEHICLE WAS REVERSING, IT BEGAN TO SHAKE. THE CONTACT'S DAUGHTER PLACED THE VEHICLE INTO DRIVE AND THE ENGINE STALLED. THE VEHICLE WAS TURNED OFF, BUT WOULD NOT RESTART. THE CONTACT'S SON HAD TO ASSIST WITH PUSHING THE VEHICLE OUT OF THE PARKING GARAGE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. ONCE THE VEHICLE RESTARTED, IT WAS DRIVEN TO LUBBERS CARS (944 N MAIN ST, CHENEY, KS 67025, (877) 326-6992), BUT THEY DID NOT ASSIST AND STATED THAT A REMEDY WOULD NOT BE AVAILABLE UNTIL LATER THIS MONTH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164695January 2, 2019
STEERING
STEERING WHEEL LOCKED UP WHILE VEHICLE IN MOTION (UNABLE TO STEER). TURNED KEY OFF THEN BACK ON AFTER GETTING CAR STOPPED AND STEERING WORKED. THIS HAS HAPPENED AT INITIAL START UP ON THREE SEPARATE OCCASIONS. WIFE REFUSES TO DRIVE IT. AT INITIAL START UP WE WERE UNABLE TO EVEN TURN THE STEERING WHEEL WITH ENGINE RUNNING. ON ONE OCCASION I HAD TO RETURN HALF HOUR LATER AND IT DID FUNCTION PROPERLY. VERY UNPREDICTABLE. FORD DEALERSHIP SAYS IT'S THE STEERING GEAR AND COSTS ABOUT $2,000 TO REPLACE. DISPLAY ON VEHICLE SAYS PROBLEM IS ELECTRIC ASSIST FOR POWER STEERING. VEHICLE HAS 89,000 MILES ON IT. NO CONTROL OF VEHICLE IF LOSES POWER STEERING ASSIST. ADDITIONALLY THE DRIVER'S SIDE WINDOW WILL NOT ROLL UP OR DOWN. RUBBER DOOR GASKETS CONTINUE TO FALL OFF ON ALL FOUR DOORS. THE DUST COVER UNDER THE MOTOR IS NOTHING MORE THAN A PIECE OF CARDBOARD WITH SOME SPRAYED ON FUZZY FAKE MATERIAL COVERING ONE SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164163December 31, 2018
STEERING
STARTED CAR UP ,STEERING LOCKED UP,TURN CAR OFF,RESTART STEERING WORKED,CAR WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163742December 27, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THERE HAD BEEN NO FAILURES UNTIL WEEKS AFTER THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS REPAIRED BY CHAMPION FORD LINCOLN (140 SOUTHTOWN BLVD, OWENSBORO, KY 42303, (270) 684-1441). THE CONTACT HEARD AN ABNORMAL NOISE IN THE AREA OF THE INSTRUMENT PANEL AND RADIO. IN ADDITION, THE DOORS FAILED TO LOCK. THE CONTACT FELT THAT THE RECALL REPAIR FAILED TO PROVIDE A PERMANENT REMEDY. THE VEHICLE WAS NOT REPAIRED AND THE DEALER INDICATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), BUT THE PART WAS NOT AVAILABLE. THE CONTACT CALLED TO VERIFY IF FIELD SERVICE ACTION NUMBERS: 14M01 (TRANSMISSION CLUTCH SHUDDER/TRANSMISSION INPUT SHAFT SEAL) WARRANTY EXTENSION AND 14M02 (TRANSMISSION CONTROL MODULE) EXTENDED WARRANTY COVERAGE WERE SERVICED BY THE DEALER WITH THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163418December 26, 2018
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 8 MPH, THE VEHICLE LOST ALL POWER STEERING ABILITY AND THE STEERING ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163249December 24, 2018
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING INDICATOR ILLUMINATED AND THE VEHICLE COULD NOT BE STEERED. THE DEALER (VERNER-CADBY FORD, 1240 BLOOMFIELD AVE, FAIRFIELD, NJ 07004, (973) 575-0333) STATED THAT THE FAILURE WAS DUE TO AGE AND THE REPAIR WOULD COST APPROXIMATELY $1,700. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163255December 24, 2018
STEERING
WHILE I WAS DRIVING THE WHOLE STEARING COLUMN STARTS TO VIBRATE THEN IT TIGHTENS UP AND THE LIGHT COMES ON SAYING STEARING ASSIST FAULT, SERVICE REQUIRED. WHEN THIS HAPPENS THE STEARING WHEEL LOCKS UP AND YOU CAN'T TURN. I'VE HAD THIS HAPPEN THREE TIMES, LUCKILY NOT IN A CURVE OR AT A HIGHER RATE OF SPEED. I HAVE TO STOP THE CAR, TURN IT OFF AND BACK ON TO RESET. I KNOW I WILL CRASH IF I AM GOING AROUND A CURVE OR DRIVING ON THE INTERSTATE, WITH THE CAR STEARING LOCKED. I CURRENTLY HAVE IT AT THE FORD DEALERSHIP FOR REPAIR. THE MECHANIC SAID IT WAS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163303December 24, 2018
STEERING
"STEER ASSIST FAULT" ERROR MESSAGE WITH TOTAL LOSS OF POWER STEERING WHILE DRIVING, CAUSING LOW SPEED IMPACT INTO CURB IN NEIGHBORHOOD. THIS IS A KNOWN POWER STEERING SYSTEM FAILURE AND YET FORD HAS FAILED ITS CUSTOMERS AND CONTINUE TO PUT THEM IN DANGER AND LIFE'S AS RISK. THIS IS MY 16YEAR OLD DAUGHTER CAR AND IT IS AN ABSOLUTE DISGRACE THAT THIS ISSUE HAS SIGNIFICANT DOCUMENTATION & COMPLAINTS CONFIRMING THIS FAILURE YET NO RECALL & FORD NOT TAKING RESPONSIBILITY FOR THEIR PRODUCTS. IT'S EXTREMELY SAD THAT IT WILL PROBABLY TAKE A HUMANS LIFE BEFORE THIS KNOWN POWER STEERING FAILURE ISSUE WHICH CAUSES DRIVERS TO LOSE ALL POWER STEERING CAPABILITIES! HEY FORD..DON'T EXPECT A MERRY CHRISTMAS FROM THE [XXX] FAMILY! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163220December 23, 2018
POWER TRAIN
2012 FORD FOCUS HAVE TRANSMISSION PROBLEM. MY CAR HAVE PROBLEMS CHANGING GEAR I ALMOST GOT INTO AN ACCIDENT. NOW ITS STALLING AND PROBLEM STARTING. FORD SAY THERE NOTHING THEY CAN DO!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162912December 21, 2018
STEERING
70K MILES, STEERING ASSIST FAILURE. LEAVING MY 19 YO DAUGHTER STRANDING OUT OF TOWN. CAR WAS PARKED AND MALFUNCTION WOULD NOT RESET WITH RESTARTING OR DISCONNECTING BATTERY. $2000 TO REPAIR... I OWN FOUR FORDS AND MY PATIENCE IS WEARING THIN FROM ALL THE RECALLS ON ALL FOUR VEHICLES THAT I OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162631December 20, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
AS I WAS DRIVING MY CAR DRIVER SIDE DOOR OPEN THE LATCH DOES NOT WORK ANYMORE AND MY CAR STALLS I CANNOT TELL HOW MUCH GAS I HAVE BECAUSE THE GAUGES DON'T WORK IT PUTS ITS DOORS OPEN I'LL BE ON 75 IT JUST SHUT OFF I NEED TO GO TO RED LIGHTS IS SHIFT SO FAR THEY GO TO STOP SIGN I SHOULD SOLVE THE RADIO ALSO JUST GOES OUT AND I HAVE SO LOUD STARCH SOUND SCREECHING NOISE VERY LOUD AND ANNOYING MY CAR ALSO KRANKS WHEN I WANT TO CREATE BATTERY DIED QUICK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162218December 18, 2018
STEERING
ELECTRIC ASSIST STEERING FAILED AFTER 116,000 DUE TO MANUFACTURERS PLACEMENT OF ELECTRONIC BOX LOCATION 3" (THREE INCHES) AWAY FROM EXHAUST MANIFOLD, THEREBY DESTROYING ELECTRONICS INSIDE SEALED BOX. MAKES STEERING EXTREMELY DIFFICULT. FAILURE IN PARKING LOT AND ALMOST CAUSED ME TO HIT A PARKED CAR WHILE TRYING TO TURN INTO A PARKING SPACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161981December 17, 2018
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE STARTING THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (GOSCH FORD ESCONDIDO, 1717 AUTO PARK WAY, ESCONDIDO, CA 92029, (760) 745-3361) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162106December 17, 2018
ELECTRICAL SYSTEM, STEERING
ELECTRONIC POWER STEERING FAILURE LIGHT KEEPS GOING ON AND NO POWER STEERING IS AVAILABLE. DOES RESET UPON RESTARTING CAR. THERE ARE OVER 10000 ONLINE FORUM COMPLAINTS ABOUT SAME ISSUE. FORD WAS AWARE OF ISSUE AND CONTINUED TO SELL THE VEHICLE WITH THIS ISSUE AND THE TRANSMISSION CONTROL FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161775December 16, 2018
UNKNOWN OR OTHER
TRUNK OPENS WHILE DRIVING - HIGHWAY AND CITY STREETS. HAS HAPPENED 3 TIMES IN THE LAST 2 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161756December 15, 2018
UNKNOWN OR OTHER
AFTER I PUT FUEL IN THE FUEL TANK AND TRY TO START THE CAR HESITATES LIKE IT WANTS TO QUIT. I JUST GOT IT AWAY FROM THE DEALERSHIP WHERE THEY REPLACED FUEL PUMP, FUEL TANK, AND DID A SOFTWARE UPDATE TO THE PCM. AND ALSO REPLACED THE PURGE VALVE. AFTER FUELING THE CAR IS THE ONLY TIME THE HESITATION IS NOTICED AFTER THAT IT STARTS FINE UNTIL THE NEXT FUEL IS PUT IN. THE 2ND THING THAT IS HAPPENING IS THERE IS WATER IN THE TRUNK UNDER THE SPARE TIRE. IT HAS BEEN RAINING FOR 2 DAYS NOW AND THE WATER IS EVEN WITH THE SPARE. WHAT I WAS TOLD BY THE DEALERSHIP WAS THAT FORD HAS BASICALLY WASHED THEIR HANDS OF ME AND MY CAR SINCE I SETTLED WITH THEM ABOUT THE CLASS ACTION. I AM HAVING AN INDEPENDENT REPAIR SHOP TO TRY AND FIND WHAT IS CAUSING THE PROBLEMS. BUT I DO THINK FORD SHOULD BE HELD RESPONSIBLE FOR MAKING SUCH A LEMON. I STILL OWE OVER $8,000 ON THIS VEHICLE NOW I AM HAVING TO DO REPAIRS ON IT ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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