Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11229445July 4, 2019
STEERING
POWER STEERING FAILURE AT STARTUP. INITIALLY, THIS WAS INTERMITTENT AND RESTARTING THE CAR WOULD SOLVE THE ISSUE. EVENTUALLY, THE POWER STEERING FAILED COMPLETELY DESPITE RESTARTING THE CAR. THE POWER STEERING FAILED ONLY ON STARTUP, NOT WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228666July 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CPA05 VAPOR CANISTER PURGE SOLENOID FAILED AND NEEDED TO BE REPLACED. THE CONTACT CALLED QUICK LANE AT BRIARWOOD FORD (LOCATED AT 7070 E MICHIGAN AVE, SALINE, MI 48176, (734) 429-8888) AND WAS INFORMED THAT THERE WOULD BE A DIAGNOSTIC FEE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), BUT THE REMEDY WAS UNSUCCESSFUL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 122,034.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228397June 29, 2019
STEERING
1ST TIME - WHILE DRIVING ON THE HIGHWAY THE STEERING WHEEL LOCKED UP AND I WAS UNABLE TO TURN LEFT OF RIGHT. THIS WAS DANGEROUS AS IT LOCKED UP WHILE TRYING TO SWITCH LANES. STAYING IN THE LANE AND COMING TO A LIGHT I TURNED THE CAR OFF THEN ON, AND IT WENT BACK TO NORMAL. MONTHS LATER 2ND TIME - MY CAR WAS STATIONARY IN A SHOPPING CENTER PARKING LOT. WHEN TURNING ON MY CAR TO BACK OUT AN ALERT TURNED ON SAYING STEERING ASSIST MALFUNCTION, AND I WAS UNABLE TO TURN MY WHEEL LEFT OR RIGHT. AFTER TURNING MY CAR OFF AND ON A FEW TIMES I WAS THEN ABLE TO TURN MY WHEEL. 3RD TIME - MY CAR WAS STATIONARY AND PARKED ON THE STREET. (LATER THE SAME DAY) WHEN TURNING ON MY CAR TO PULL OFF AN ALERT TURNED ON SAYING STEERING ASSIST MALFUNCTION, AND I WAS UNABLE TO TURN MY WHEEL LEFT OR RIGHT. THIS TIME I HAD TO DRIVE HOME WHEN IT BEING SUPER HARD TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222637June 26, 2019
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2012 FORD FOCUS ELECTRIC. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE HESITATED TO SWITCH GEARS. THE VEHICLE WAS DRIVEN TO MAHWAH FORD (55 FRANKLIN TPK, MAHWAH, NJ 07430) WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222240June 24, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. ONE YEAR AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE HAD NOT EXPERIENCED A FAILURE PRIOR TO THE RECALL REPAIR. THE CONTACT CALLED ZEIGLER FORD PLAINWELL AT 269-685-5801 (LOCATED AT 1260 M-89, PLAINWELL, MI 49080) WHERE THE RECALL REPAIR WAS PERFORMED. THE TECHNICIAN INFORMED THE CONTACT THAT IT SOUNDED AS IF THE CANISTER IN THE FUEL TANK WAS FRACTURED. THE TECHNICIAN STATED THAT THE PART WAS ALREADY REPAIRED PER THE RECALL AND WOULD NOT BE COVERED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221413June 20, 2019
FUEL/PROPULSION SYSTEM
THERE WAS RECALL 18S32 ISSUED BY FORD TO FIX FUEL FUEL TANK PURGE VALVES. MY CAR HAD STALLED FOR THIS VERY REASON AND I HAD IT TOWED TO DEALERSHIP TO HAVE FIXED. PICKED IT UP AND PROBLEM HAPPENED AGAIN. DEALERSHIP ALREADY CLOSED TICKET. BROUGHT CAR BACK IN TO HAVE RESOLVED, THEY SPENT TWO WEEKS ADVOCATING TO FLORD FOR ME THAT THE ISSUE COULD BE RESOLVED BY REPLACING FUEL TANK AND PROBLEM WAS A DIRECT RELATION TO RECALL. FORD DENIED CLAIM AND FORD RESPONSE TO CUSTOMER WAS TO KEEP CAR HALF FULL WHICH WAS A QUOTE THEY MADE ABOUT THE ORIGINAL RECALL. FUEL TANK NEEDS REPLACEMENT AND FORD IS REFUSING TO FIX THE RECALL ON MY CAR AND DEALERSHIP IS NOT TAKING RESPONSIBILITY FOR CLOSING THE TICKET AND ENSURING THE RECALL WAS FIXED. I OPENED A CLAIM WITH FORD YESTERDAY. I DON'T UNDERSTAND AS THIS IS A SAFETY ISSUE AND ITS A MATTER OF TIME BEFORE IT GETS EVEN WORSE ESPECIALLY WHEN WE ARE DEALING WITH A SERIOUS FUEL ISSUE. FORD IS TELLING ME TO KEEP IT HALF FULL JUST LIKE THEY SAID WITH THE ORIGINAL RECALL AND I DONT UNDERSTAND WHY THEY ARE NOT ADDRESSING THIS SERIOUS SAFETY ISSUE THAT IS A DIRECT RESULT OF THE RECALL. I AM ATTACHING THE PAPERWORK FROM THE DEALERSHIP. PLEASE HELP ME AS FORD DID THE SAME THING WITH THE TRANSMISSION RECALL. I BROUGHT IT IN AND THEY NEVER FIXED IT AND REFUSED TO ADDRESS IT AGAIN. I'M NOT THE ONLY ONE WHO IS IN THIS SITUATION AND FORD ISSUES RECALLS AND TAKES NO RESPONSIBILITY WITH ENSURING THAT THE REPLACEMENTS NEEDED ARE FUNCTIONAL. I CANNOT AFFORD ANOTHER CAR AND I AM PETRIFIED WITH HAVING A FUEL ISSUE OR STALLING OUT IN A DANGEROUS INTERSECTION THAT HAS ALREADY HAPPENED TO ME TWICE AND I DONT KNOW WHAT TO DO. THIS ALL HAPPENS WHILE DRIVING THE CAR AND IT SHOWS I HAVE FUEL BUT I REALLY DONT AND THE CAR WILL STALL. MY CAR ACCORDING TO THE DEALERSHIP NEEDS A NEW FUEL WHICH IS DIRECTLY A RESULT BECAUSE OF THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221278June 19, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND WOULD NOT RESTART. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED ALONG WITH THE GEAR THAT WAS SELECTED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CONTACT'S FATHER LINKED THE VEHICLE UP TO HIS DIAGNOSTIC MACHINE, WHICH INDICATED THAT THE TRANSMISSION NEEDED TO BE REPROGRAMMED. THE CONTACT CALLED CHENOWETH FORD (1564 E PIKE ST, CLARKSBURG, WV 26301) AND WAS INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 71,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220898June 18, 2019
FUEL/PROPULSION SYSTEM
CANISTER PURGE VALVE WAS NOT REPLACED DURING RECALL. BECAUSE A WEEK AFTER I TOOK THE CAR FOR RECALL, THE CANISTER PURGE VALVE WAS DIAGNOSED TO BE FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220907June 18, 2019
ELECTRICAL SYSTEM
MY VEHICLE EXPERIENCED A STOP SAFELY NOW MESSAGE WHILE DRIVING. POWER WERE CUT OFF AND THE VEHICLE STALLED IN MOVING TRAFFIC. MY VEHICLE HAD DONE A RECALL ON THE POWER HARNESS TO ADDRESS THE STOP SAFELY NOW ISSUE BUT I DON'T THINK THE RECALL FIXED IT COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220523June 17, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL SEIZED AND "POWER STEERING FAILED" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO VAN BORTEL FORD, INC. (71 MARSH RD, EAST ROCHESTER, NY 14445, (585) 586-4415) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC MOTOR FAILED AND THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220622June 17, 2019
POWER TRAIN
MY CAR IS VIBRATING AND WILL NOT ACCELERATE AT TIMES. I HAVE BEEN TOLD BY FORD THAT THERE IS A FAULTY CLUTCH AND SEAL THAT NEEDS TO BE REPLACED. IT WAS A PART THEY WERE AWARE WAS A PROBLEM AND THEY EXTENDED THE WARRANTY TO 7 YEARS BUT WE ARE PAST THAT TIME NOW SO THEY WILL NOT COVER THE REPAIR. THE CAR WILL LOSE FORWARD POWER AT ANY GIVEN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220624June 17, 2019
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AND ATTEMPTING TO ACCELERATE, THE VEHICLE VIBRATED AND FAILED TO GAIN SPEED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY AND THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED IN ORDER TO ACCELERATE. THE VEHICLE WAS TAKEN TO LONG-LEWIS FORD LINCOLN (2551 JOHN HAWKINS PKWY, BIRMINGHAM, AL 35244, (205) 989-3673) WHERE IT WAS DIAGNOSED THAT THE CLUTCH AND SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220796June 17, 2019
STEERING
DROVE MY CAR TO A DESTINATION AND WHEN LEAVING, I GOT IN MY CAR, STARTED THE ENGINE AND WHEN TRYING TO LEAVE, MY STEERING WAS EXTREMELY ALTERED. TRIED TO GO IN REVERSE THINKING IT MAY BE IN A RUT. SAME ISSUE, STEERING WAS NEXT TO IMPOSSIBLE. TURNED CAR OFF TO EXPLORE UNDER THE HOOD. NO POWER STEERING FLUID UNDER THE HOOD. AFTER SEARCHING THE OWNERS MANUEL AND LOOKING ON LINE SITTING IN 100 DEGREE HEAT I ATTEMPTED AGAIN AND STEERING WAS FINE. IT HAS SINCE HAPPENED AGAIN WITHIN A WEEKS TIME AND ALL I CAN THINK OF IS WHAT HAPPENS IF IT LOOSES POWER STEERING WHILE I'M ON THE FREEWAY, OR IF I HAVE MY GRAND BABIES WITH, OR IN THE MIDDLE OF A TURN? WHAT IF.... PEOPLE HAVE ALREADY LOST THEIR LIFE. WHAT'S IT GOING TO TAKE FOR FORD TO DO THE RIGHT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219883June 13, 2019
FUEL/PROPULSION SYSTEM
CAR HAS PRESSURE IN FUEL TANK AND IS STARTING TO DEFORM. THE CAR IS ALSO STALLING EVERY TIME I FILL THE GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219674June 13, 2019
STEERING
I WAS DRIVING DOWN THE STREET STILL IN MY NEIGHBORHOOD THE STEERING WENT OUT .I THE CAR WAS ALMOST IMPOSSIBLE TO TURN ,I WAS ABLE TO GET BACK HOME THANK GOD I WASN'T IN TRAFFIC YET. WHEN I RESTARTED THE CAR IT RESET ITSELF, AND CONTINUED TO DO THE SAME TO POINT I CAN'T DRIVE IT AT ALL IT'S TOO HARD TO CONTROL WHILE DRIVING. FORD SAID IT WOULD BE 2245.00 TO FIX IT THAT THERE IS NO RECALL OR ANYTHING, THAT'S A LOT OF MONEY AND IT'S A SAFETY HAZARD I JUST DON'T UNDERSTAND WHY THIS ISN'T A RECALL I'M TRYING TO SAVE MONEY TO GET THE PROBLEM FIXED BUT IT'S HARD BEING WITHOUT YOUR CAR DEPENDING ON OTHER PEOPLE OR CATCHING A BUS THE FORD DEALERSHIP DIDN'T EVEN GIVE ME MY DIAGNOSIS REPORT EVEN THOUGH I PAID 115.00 FOR THE DIAGNOSTIC TEST THAT'S NOT RIGHT EITHER THEY GAVE ME RECEIPT SAYING I HAD ONE DONE AND THAT I DECLINED REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219418June 12, 2019
FUEL/PROPULSION SYSTEM, STEERING
POWER STEERING ASSIST FAILURE WARNING LIGHT UPON CRANKING THE CAR, STEERING WHEEL IMPOSSIBLE TO TURN BUT NOT LOCKED UP. CAR HESITATES/SPUTTERS AT ACCELERATION FROM STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219640June 12, 2019
STEERING
POWER STEERING FAILURE, NO LONGER HAS POWER STEERING MAKING IT EXTREMELY DIFFICULT TO MANUER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219182June 11, 2019
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT WAS TURNING INTO HER NEIGHBORHOOD AT 15 MPH, THE STEERING WHEEL SEIZED. THE POWER STEERING INDICATOR FLASHED RIGHT BEFORE THE FAILURE. THE MANUFACTURER STATED THERE WAS NO RECALL AND STATED THAT THE CONTACT WOULD HAVE TO PAY TO HAVE THE VEHICLE TOWED TO HOLMAN FORD MAPLE SHADE (571 NJ-38, MAPLE SHADE TOWNSHIP, NJ 08052, (888) 722-6721). THE VEHICLE HAD NOT YET BEEN TOWED, DIAGNOSED, OR REPAIRED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219267June 11, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING, THE VEHICLE STALLED IN THE MIDDLE OF THE HIGHWAY AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. WHEN THE VEHICLE WAS POWERED OFF AND RESTARTED, THE VEHICLE DROVE NORMALLY. ON ANOTHER OCCASION, WHILE ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO ROGEL FORD (LOCATED AT 26167 MS-27, CRYSTAL SPRINGS, MS 39059, (601) 892-3673) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. FURTHERMORE, THE FRONT DRIVER SIDE DOOR FAILED TO CLOSE. THE VEHICLE WAS TAKEN BACK TO ROGEL FORD WHERE THE DOOR WAS REPAIRED, BUT NOT DIAGNOSED. THE CONTACT WAS INFORMED BY THE DEALER THAT THEY ALSO REPROGRAMMED THE POWER TRAIN MODULE. THE CONTACT STATED THAT THE FUEL GAUGE WOULD SHOW FULL WHEN IT WAS SUPPOSED TO BE AT HALF A TANK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT ROGEL FORD REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218991June 10, 2019
POWER TRAIN
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO ISSUES WITH TRANSMISSION. *LD THE CONSUMER REQUESTED INFORMATION ON RECALLS FOR THE VEHICLE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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