Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#10762920September 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FOCUS. AFTER REMOVING THE KEY FROM THE IGNITION IN THE OFF POSITION, THE ENGINE REMAINED RUNNING. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V436000 (ELECTRICAL SYSTEM). HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. UPDATED 11/06/15*LJ THE CONSUMER STATED A MONTH AFTER THE RECALL WAS PERFORMED, THE VEHICLE WOULD NOT TURN OFF WHEN THE KEY WAS REMOVED FROM THE IGNITION. UPDATED 12/09/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762078September 8, 2015
EQUIPMENT ADAPTIVE/MOBILITY, VEHICLE SPEED CONTROL
WHEN ACCELERATING THE TRANSMISSION IS STUTTERING, GRINDING AND PERFORMING POORLY. FORD SAID THAT THIS IS HAPPENING BECAUSE "I DRIVE TOO CAREFULLY, THE TRANSMISSION IS DESIGNED TO BE DRIVEN AGGRESSIVELY AND WILL GET STUCK BETWEEN GEARS UNLESS YOU 'FLOOR IT'".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761975September 7, 2015
STEERING
I RENTED THIS NEW 2015 FOCUS SEDAN FROM HERTZ AT MIAMI INTL AIRPORT TO DRIVE 280 MILES HOME TO OCALA, FL. THE ENTIRE WAY, THE STEERING GRABBED, SLIPPED AND HAD A DIFFICULT TIME STAYING IN ONE LANE, THE STEERING PULLED TO THE LEFT AND TO THE RIGHT IN A JERKY DANGEROUS MANNER. WE WERE LITERALLY SCARED TO DRIVE THE FOCUS BUT HAD TO IN ORDER TO GET BACK HOME THAT NIGHT. I WOULD NEVER DRIVE ANOTHER FOCUS 2015, AND I AM A FORMER DOT EMPLOYEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759996August 28, 2015
STEERING
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS AND MAKING A RIGHT TURN, THE STEERING WHEEL WOULD BECOME VERY DIFFICULT TO TURN. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749865August 19, 2015
POWER TRAIN, UNKNOWN OR OTHER
I WAS ATTEMPTING TO CROSS A BUSY HIGHWAY. WHEN I ACCELERATED THE GAS PEDAL HAD TO BE PUSHED TO THE FLOOR IN ORDER FOR THE VEHICLE TO RESPOND ALMOST CAUSING ME TO BE HIT BY ONCOMING TRAFFIC. THIS SLUGGISHNESS CONTINUED AS WELL AS HARD JOLTING FORWARD SHIFTS AFTER INITIAL ACCELERATION AND EVENTUALLY A FORWARD JERKING LOUD DOWNSHIFT NOISE WHEN STOPPING. THESE PROBLEMS CONTINUED, VEHICLE WAS TAKEN TO DEALERSHIP. THEY ACKNOWLEDGE IT IS A TRANSMISSION PROBLEM BUT REFUSE TO COVER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748599August 13, 2015
STRUCTURE:BODY
MANY OF THE FORD FOCUS ST 2015 MODELS HAVE PROBLEMS WITH THE FRONT GRILL POPPING OUT. THIS CREATES A SAFETY ISSUE IN THE EVENT THE GRILL POPS OUT WHILE DRIVING WHICH COULD THEN DAMAGE THE CAR, PUNCTURE TIRES, OR HIT OTHER VEHICLES, DRIVERS, OR MOTORCYCLIST WHO MAY BE FOLLOWING THE VEHICLE. AFTER SUBMITTING TO AN INSPECTION, OFFERING PHOTO'S, AND EVEN WEB LINKS TO 100'S OF OTHERS HAVING THE SAME PROBLEM FORD HAS NO TSB OR STATED FIX. ACCORDING TO THE DEALER THE VEHICLE SHOULD BE BROUGHT IN AND THE BODY DEPARTMENT FIND SOME WAY TO ANCHOR IN THE GRILL ON AFFECTED VEHICLES. THIS IS ABSOLUTELY UNSAFE AND RIDICULOUS FOR BRAND NEW VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746070August 4, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHEN ATTEMPTING TO DRIVE, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. MA 10/19/15 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745600August 2, 2015
SERVICE BRAKES
VEHICLE IS A MANUAL TRANSMISSION AND PARKING BREAK MALFUNCTIONED. PARKING BREAK IS NEEDED TO BE ON DUE TO SLIGHT DECLINE INTO THE GARAGE. VEHICLE COLLIDED WITH GARAGE WALL DAMAGING BACK LEFT LUMINESCENT LIGHTS, BUMPER, AND TRUNK OF THE VEHICLE. THE GARAGE WALLS ARE CONSTRUCTED OF CONCRETE AND ONLY DAMAGE VISUALLY PRESENT IS PAINT TRANSFER FROM THE VEHICLE TO THE WALL. ANY SOONER AND THE INCIDENT COULD HAVE RESULTED IN SERIOUS INJURY OR FATALITY AS GROCERIES FROM THE STORE WERE RECENTLY UNLOADED FROM THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745386July 31, 2015
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
ON SEVERAL OCCASIONS WHEN I WAS SLOWING DOWN TO A STOP BEFORE A RED TRAFFIC LIGHT, THE CAR JERKED FORWARD LIKE I WAS BEING REAR-ENDED. SEVERAL TIMES I WAS GOING OVER A MAN-HOLE COVER; THE LAST TIME I WAS GOING OVER THE RAIL TRACKS. IT SHOCKED ME AS I THOUGHT THE CAR WAS HIT FROM BEHIND, AND ESPECIALLY WHEN I WAS TRYING TO STOP AND THE WHEELS JUST SPUN FASTER. LUCKILY I HAD ENOUGH DISTANCE IN FRONT AND DIDN'T HIT ANY CAR IN FRONT OF MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730934June 29, 2015
POWER TRAIN, ELECTRICAL SYSTEM, VISIBILITY
I TRADED THIS VEHICLE IN FROM A 2012 FORD FIESTA, WHICH AFTER THREE YEARS HAD BECOME A ROLLING DISASTER, FROM THE FAULTY TRANSMISSION TO THE ALWAYS-DYING BATTERY AND TWO RECALLS. THE DEALER ASSURED ME THE 2015 FOCUS WAS REDESIGNED AND MUCH BETTER. I'LL ADMIT IT DRIVES MUCH BETTER, IS ROOMIER, AND NO JERKING IN THE TRANSMISSION LIKE THE FIESTA'S "AUTOMATED MANUAL" TRANSMISSION DID. BUT NOW WHEN THE VEHICLE GETS HOT, I SMELL AN OVERWHELMING SMELL OF SOMETHING BURNING, ALMOST LIKE A GASKET, RUBBERY TYPE SMELL. I DON'T KNOW IF IT'S BRAKES, ENGINE OIL, WHAT. I TOLD THE SERVICE DEPT. ABOUT IT, BUT THEY SAID WITH JULY THEY WERE SHORT OF HELP WITH VACATIONS, AND SINCE THE CAR ONLY HAD 500 MILES ON IT, I HAD "PLENTY OF TIME" ON THE WARRANTY, NOT TO WORRY ABOUT IT. THEY SAID TO LET IT BREAK IN AT LEAST ANOTHER 500 MILES. SO FAR I'VE NOT HAD SMOKE, STARTING OR STALLING PROBLEMS LIKE OTHERS HAVE REPORTED. I HAVE BROKEN IN LOTS OF BRAND NEW CARS IN MY LIFETIME, AND NEVER, EVER HAD A BURNING SMELL. I CONTACTED FORD CUSTOMER SERVICE AND GOT THE USUAL NONSENSE OF "WE'LL ESCALATE THIS ISSUE WITH YOUR LOCAL DEALER," AND LIKE THE FIESTA, NOTHING. ....UPDATED 11/13/15 *BF THE COMPLAINT HAS SINCE BEEN RESOLVED. THE LOCAL FOR DEALER PERFORMED A THOROUGH CHECK OF THE VEHICLE AND ADJUSTED THE CLIMATE CONTROL. UPDATED 11/17/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730403June 25, 2015
POWER TRAIN
MY FATHER BOUGHT A FORD FOCUS, AFTER DRIVING MINE AND LIKING IT SO WELL, IN FEB/MARCH OF THIS YEAR. HE TOOK IT BACK FOR TRANSMISSION WHINING. HE WAS A MECHANIC IN THE ARMED FORCES AND KNOWS THE SOUND, AND CHUCK ANDERSON FORD SAID THAT IT WAS A BEARING PROBLEM AND THEY "FIXED" IT. HE PICKED UP THE CAR AND THE TRANSMISSION STILL MADE THE SAME WHINING SOUND. A FEW WEEKS WENT BY AND THE NOISE WAS LOUDER SO DAD CALLED AGAIN. AT THIS POINT I GOT INVOLVED AND MADE A CLAIM TO FORD, ON 3/11/2015. I EXPLAINED TO JAMES THAT I WAS CONCERNED FOR MY 79 YEAR OLD FATHERS SAFETY IF THE TRANSMISSION COMPLETELY FAILED. HE TOLD ME THAT THERE WAS "DRIVEABILITY CONCERNS" WITH THE TRANSMISSION. DAD, AGAIN, HAD PROBLEMS WITH IT AND THE DEALER REPLACED SOME OF THE PARTS IN THE TRANSMISSION. STILL, THE CAR WHINED AND DAD TOOK IT BACK. THE DEALER THEN TOLD HIM THAT HE SHOULD DRIVE IT 2500 MILES TO LET THE PARTS GET WORN IN. 2500 MILES LATER DAD TOOK IT BACK, NOISE GOT WORSE. THE FORD REP CAME OUT AND TOLD DAD THAT THEY KNEW THERE WAS A PROBLEM WITH THEIR TRANSMISSIONS BUT THEY COULDN'T FIX ALL OF THEM. REALLY??? THEY FIXED THE F-150, WHY NOT THE PASSENGER CARS? I AM APAULLED AT THEWAY FORD HANDLES THIS SITUATION. MY FATHERS LIFE MAY NOT MEAN ANYTHING TO FORD, BUT IT MEANS THE WORD TO ME. FORD HAS PROVEN TO ME THAT THEY SEE A LIFE AS DISPOSABLE IN LIGHT OF THE THINGS THEY HAVE NOT DONE. WHEN THE TRANSMISSION IN ALL OF THE CARS, FORD OWNERS HAVE TOLD ME ABOUT, GO OUT, THEN WHAT? WE AS CONSUMERS ARE STUCK WITH A HEFTY BILL FOR A NEW TRANSMISSION THAT SHOULD HAVE BEEN RIGHT IN THE FIRST PLACE. FORD NEEDS TO BE ACCOUNTABLY FOR THE PRODUCTS THEY PUT OUT AND THE SAFETY OF ALL OF US FORD OWNERS. THEY NEDD TO FIX THE PROBLEM BEFORE PEOPLE ARE STRANDED, CRASHED OR KILLED AND AN INVESTIGATION IS WARRENTED IN THIS SITUATION. ALL FORD OWNERS ARE DUE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730238June 24, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY INITIAL COMPLAINT WAS POSTED ON 06/19/2015, THE DAY OF MY TERRIFYING EXPERIENCE. MISTAKENLY, I FILED THE COMPLAINT UNDER THE REGULAR FOCUS MODEL AND NOT THE ELECTRIC. LAST FRIDAY, I JUST CHARGED MY CAR TO 100% AT WORK. LATER, I WAS DRIVING HOME AT 40 MPH WITH NO PROBLEMS UNTIL I WAS ABOUT TO HIT MY FIRST RIGHT TURN. I ATTEMPTED TO TURN ON THE STREET LEADING ME TO THE 210 W FREEWAY. WHILE TURNING RIGHT, THE STEERING WHEEL JERKED AND FROZE UP AND DID NOT ALLOW ME TO MAKE A FULL TURN. I WAS FORCED TO MAKE THE WIDEST TURN POSSIBLE, THANKFULLY THERE WERE NO CARS OR IT COULD'VE RESULTED IN AN ACCIDENT. THE CAR STRAIGHTENED OUT SMOOTHLY AGAIN. HOWEVER, BECAUSE I AM 8 1/2 MONTHS PREGNANT I FELT SCARED TO GET ON THE FREEWAY. AFTER WHAT JUST HAPPENED I DIDN'T WANT TO RISK MY OR MY UNBORN CHILD'S LIVES ON THE FREEWAY.I TURNED AROUND TO TAKE STREET HOME. AS I DROVE, THE CAR COMPLETELY SHUT OFF MY RADIO SAID "TURNING OFF AUDIO TO SAVE BATTERY". I WAS CONFUSED AS TO WHY I WOULD GET THIS MESSAGE BECAUSE WE HAVE ONLY HAD THIS CAR FOR ABOUT A MONTH AND IT WAS FULLY CHARGED. THEN EVERY MINUTE THE RADIO WOULD COME ON AND GO OFF. NOT TOO LONG AFTER CONTINUING ON STREETS THE CAR MADE A CONTINUOUS ALARM SOUND WITH A MESSAGE THAT SAID "PULL OVER SAFELY, RIGHT NOW!". I WAS SCARED. I WAS ABLE TO PULL OVER TO THE CURVE WHICH WAS, UNFORTUNATELY, PAINTED RED, IT WAS A MERGING LANE. I TURNED ON MY EMERGENCY LIGHTS,WITH EVEN GREATER DISAPPOINTED, THE LIGHTS JUST FLICKERED THE ENTIRE TIME. THIS WAS IN EVENING, MY CAR IS BLACK AND THE EMERGENCY LIGHTS NOT WORKING PROPERLY WHILE IN A MERGING LANE. IT TOOK ME APPROX. 15 MINUTES TO SAFELY GET OUT OF CAR WITH HOPES I WOULDN'T HAVE BEEN CRASHED INTO. THIS COULD HAVE RESULTED IN A SEVERE INJURY OR EVEN A FATALITY. FORD ROADSIDE ASSISTANCE SHOWED UP 90 MINUTES LATER. FORD ADVISED ME TO BRING THE CAR TO DEALER AND THE PROBLEM IS YET TO BE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726342June 20, 2015
ELECTRICAL SYSTEM
I HAD JUST CHARGED MY CAR TO 100% BEFORE LEAVING WORK. LATER THAT DAY I WAS DRIVING HOME FROM WORK AT 40 MPH AND I DIDN'T THINK ANYTHING WAS WRONG UNTIL I MADE MY FIRST RIGHT TURN. I ATTEMPTED TO TURN ON TO A STREET THAT WAS GOING TO LEAD ME TO THE 210W FREEWAY. AS I TRIED TO TURN THE STEERING WHEEL JERKED AND THEN FROZE UP AND WOULDN'T ALLOW ME TO DO A FULL TURN. I WAS FORCED TO MAKE THE WIDEST TURN POSSIBLE. AFTER THE CAR STRAIGHTENED OUT IT WAS GOING SMOOTHLY AGAIN. HOWEVER, BECAUSE I AM 8 1/2 MONTHS PREGNANT I FELT SCARED AND DIDN'T FEEL COMFORTABLE TO ENTER THE FREEWAY. SO, I TURNED AROUND TO TAKE THE STREETS HOME. AS I CONTINUED TO DRIVE, THE CAR COMPLETELY SHUT OFF MY RADIO AND SAID "TURNING OFF AUDIO TO SAFE BATTERY". I WAS CONFUSED AS TO WHY I WOULD GET THIS MESSAGE BECAUSE I HAD APPROXIMATELY 97% CHARGE. THEN EVERYTHING MINUTE OR SO THE RADIO WOULD COME ON AND GO OFF. NOT TOO LONG AFTER CONTINUING ON THE STREETS THE CAR MADE A CONTINUOUS ALARM SOUND FOLLOWED BY A MESSAGE THAT SAID "PULL OVER SAFELY. RIGHT NOW!" THANKFULLY, I WAS ABLE TO PULL OVER TO THE CURVE WHICH WAS, HOWEVER, PAINTED RED AND TURNED ON MY EMERGENCY LIGHTS, WHICH HAPPENED TO FLICKER THE ENTIRE TIME. KEEP IN MIND IT WAS LATER IN THE EVENING SO IT WAS DIFFICULT TO NOTICE THE EMERGENCY LIGHTS ON. I CALLED ROADSIDE ASSISTANCE AND MY HUSBAND. I THEN CALLED THE DEALER AND THEY ADVISED ME TO HAVE THE CAR TAKEN TO THEM. ROADSIDE ASSISTANCE SHOWED UP ABOUT 90 MINUTES LATER AND TOWED MY CAR TO THE FORD DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724651June 10, 2015
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
WHILE PULLING OUT FROM STOP SIGN ON TWO OCCASIONS THE VEHICLE LOST DRIVE POWER. A WRENCH APPEARED ON THE DASHBOARD THAT SAID SERVICE. HAD I HAD TO GET OUT OF THE WAY OF AN APPROACHING VEHICLE I WOULD NOT HAVE BEEN AND THIS ISSUE COULD HAVE RESULTED IN A CRASH RESULTING IN INJURY OR DEATH. I BROUGHT THE CAR TO DEALER AND THEY AGREED THE ISSUE WAS A SERIOUS ISSUE HOWEVER SAID THEY COULD NOT DO ANYTHING SINCE AND ERROR CODE WAS NOT GENERATED. WE ARE STILL TRYING TO GET THIS ISSUE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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