Ford Focus Complaints (2002)

971 consumer complaints on file.

#8015914August 9, 2002
FUEL SYSTEM, GASOLINE
OWNERS MANUAL STATES THAT VEHICLE SHOULD GET 26 GALLONS IN CITY AND 32 ON HIGHWAY. HOWEVER,VEHICLE GETS 18 GALLONS IN CITY. CONSUMER FEELS THE INFORMATION IS INCORRECT IN OWNERS MANUAL. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015940August 9, 2002
AIR BAGS
AIR BAG LIGHT STAYS ILLUMINATED. *AK AFTER SEVERAL ATTEMPTS OF REPAIRING THE AIR BAG/AIR BAG SENSORS, THE PROBLEM WAS STILL OCCURING AS OF AUGUST 15TH 2002 AND AT THAT TIME THEY WERE WAITING ON PARTS. (REPAIRS MADE AT THE DEALER) *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015769August 7, 2002
WHEELS
WHILE BACKING OUT OF THE DRIVEWAY HEARD A BUMP. VISUALLY INSPECTED VEHICLE, AND DID NOT SEE ANY DAMAGE. CONSUMER THAN BEGAN DRIVING AND HEARD A LOUD NOISE. CONSUMER AGAIN INSPECTED VEHICLE, AND SAW THAT WHEEL ASSEMBLY HAD BUCKLED, AND THE REAR PASSENGER'S TIRE WAS RUBBING AGAINST FIREWALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015775August 7, 2002
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING VEHICLE STARTED LEAKING GASOLINE FROM GAS TANK. DEALERSHIP IS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765278August 6, 2002
SUSPENSION:REAR
BACKED OUT OF DRIVEWAY AND REAR WHEEL BUCKLED. NOW RUBBING ON FRONT OF FIREWALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765147August 3, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WITHIN THE FIRST MONTH OF OWNERSHIP WHILE DRIVING VEHICLE SHUDDERS AND WENT INTO A STALL. I THOUGH I DID SOMETHING WRONG AND DIDN'T REPORT IT. AT 1800 MILES I DROVE HOME FROM WORK MADE A BRIEF STOP AND WHEN I TRIED TO RESTART MY CAR NOTHING WORKED. THE DASHBOARD WHEN BLANK. VEH HAD TO BE TOWED & WAS KEPT FOR 5 DAYS A FUEL PUMP WAS PUT IN. AT 2874 MILES A MONTH LATER I STOPPED FOR GAS AND VEHICLE AGAIN WOULDN'T START DASH BOARD WENT BLANK. VEH TAKEN BACK TO DEALERSHIP & KEPT 3 DAYS. A NEW STARTER WAS PUT IN. JULY 15 ENGINE LIGHT & GAS LIGHT WOULDN'T GO OFF (WAS TOLD NOTHING TO WORRY ABOUT KEEP ON DIRIVNG) TOOK VEH FOR REPAIR LIGHT WENT OFF. 8/2/02 WHILE DRIVING HOME FROM WORK, RUSH HOUR ON INTERSTATE 295 AT 60 MPH. DASH BOARD WENT DEAD ENGINE LIGHT CAME ON & VEH LOST ALL POWER. I WAS ABLE TO GET TO THE SIDE OF THE ROAD AND WAIT AND FEW MINUTES. HAD NO CELL PHONE & WAS IN A DANGEROUS ON RAMP I WAS ABLE TO GET THE VEH MOVING. AGAIN AFTER A SHORT DISTANCE EVERYTHING WHEN DEAD. I WAITED AND AGAIN ATTEMPTED TO MAKE IT HOME. I WAS ABLE TO GET HOME AND CALL DEALERSHIP. I ATTEMPED TO GET VEH TO DEALERSHIP, BUT VEHICLE AGAIN DIED IN THE ROAD. ALL LIGHTS CAME ON THE VEH WOULD START. AFTER WAITING I WAS EVENUTALLY ABLE TO GET CAR TO DEALERS. I AM AFRAID TO DRIVE THIS CAR. I FEEL I AM PUTTING MY LIFE AND OTHERS AT RISK WITH THIS CAR ON THE ROAD. I AM HANDYCAPPED AND PURCHASED THIS VEHICLE FOR SAFETY REASONS. IT HAS BEEN A NIGHTMARE. HOW CAN I GET RID OF THIS VEHICLE AND GET IT REPLACED? I AM TRUELY CONCERNED FOR MY LIFE IN THE CAR. THE VEHICLE HAS BEEN REPAIRED, BUT I FEEL THEY JUST FIX THINGS BUT DON'T ACTUALLY KNOW WHAT IS WRONG. WHERE DO I GO FOR HELP?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015300August 1, 2002
AIR BAGS:FRONTAL
AT 65 MPH VEHICLE HIT A RETAINING WALL, THEN ROLLED A COUPLE OF TIMES, AND NEITHER AIRBAG DEPLOYED. CONSUMER HIT HEAD ON WINDSHIELD, VEHICLE WAS TOTALLED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8015303August 1, 2002
SEAT BELTS
VEHICLE HIT A RETAINING WALL AT 65 MPH, THEN ROLLED A FEW TIMES. SEATBELT DID NOT RESTRAIN DRIVER, AND DRIVER HIT HEAD ON WINDSHIELD. VEHICLE WAS TOTALLED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8015339August 1, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, VISIBILITY:SUN/MOON ROOF ASSEMBLY
CONSUMER STATES WHILE DRIVING FROM 35 OR MORE MPH THE VEHICLE WOULD INTERMITTENTLY CUT OFF WITHOUT WARNING, THE VEHICLE HAS BEEN TO THE DEALER ON THREE OCCASIONS AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM, THE CONSUMER FEELS EXCESSIVE HEAT ON HIS FEET WHILE DRIVING, THE DEALER INDICATED THAT ALL SHIELDS ARE IN PLACE, SUNROOF BUTTON IS IONPERATIVE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566980July 30, 2002
STRUCTURE:FRAME AND MEMBERS, TIRES
THE CONSUMER EXPERIENCED A SUDDEN LOUD EXPLOSIVE NOISE WHILE PULLING OUT OF PARKING AND MAKING A TURN. THEN, ANOTHER EXPLOSIVE NOISE OCCURRED INVOLVING THE REAR TIRE. *YH *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764956July 30, 2002
AIR BAGS:FRONTAL
ON 7/11/2002 MY WIFE WAS INVOLVED IN A NEAR HEAD-ON ACCIDENT. SHE WAS DRIVING DOWN THE ROAD WHEN ANOTHER CAR SUDDENLY TURNED LEFT IN TO HER PATH. THE OTHER DRIVER WAS CITED FOR FAILURE TO YIELD RIGHT OF WAY. MY WIFE HIT THE OTHER CAR IN THE FRONT RIGHT SIDE. THE FORD FOCUS ZX5 SUSTAINED MAJOR DAMAGE AND WITH A COST OF OVER $12,000 TO REPAIR IT WAS DECLARED A TOTAL LOSS. THE AIR BAGS NEVER DEPLOYED EVEN THOUGH IT WAS A FRONTAL COLLISION AND THE BUMPER WAS TOTALLY DESTROYED. WHEN I CONTACTED FORD MOTOR CO. TODAY AT THEIR CUSTOMER SERVICE CENTER (1-866-693-6738) I WAS INFORMED BY STEVE THAT IF I WANTED TO FIND OUT WHY THE AIR BAGS DIDN'T DEPLOY THAT I COULD PAY TO HAVE THEM TESTED. WHEN I QUESTIONED AS TO WHY I HAD TO PAY TO HAVE FORD TO POSSIBLY FIX A MAJOR PROBLEM WITH THE AIR BAGS HE SAID THAT THAT IS WHAT THE COMPUTER POP UP STATED. FORD SHOULD BE MORE RECEPTIVE TO WANTING TO FIND OUT IF THERE IS A PROBLEM. IF THERE IS A PROBLEM THEN FORD SHOULD COMPENSATE ME AND MY WIFE.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8014889July 26, 2002
STEERING:RACK AND PINION
WHILE BACKING UP CONSUMER HEARD A LOUD NOISE FROM FRONT END, THEN, LOST STEERING ABILITY. VEHICLE WAS TOWED TO DEALER, IT WAS DETERMINED THAT RACK AND PINION HAD BROKEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014724July 25, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM
CONSUMER STATES WHILE DRIVING VEHICLE WILL JUST STALL WITHOUT ANY WARNING, WILL START BACK UP AFTER SITTING FOR ABOUT HALF AN HOUR. CONTACTED DEALER. CANNOT FIX PROBLEM.*JB CONSUMER STATED THAT ALL ELECTRICAL PARTS FAIL TO OPERATE WHEN THE VEHICLE STALL. THE DEALER REPLACED MANY PARTS BUT THE PROBLEM WAS NOT SOLVED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764715July 25, 2002
STEERING:RACK AND PINION
RACK AND PINION FAILED TWICE WITHIN 24 HOURS-ONCE FOR THE OWNER AND ONCE FOR THE DEALER AFTER REPLACING THE ORIGINAL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764659July 24, 2002
TIRES:TREAD/BELT
REAR PASSENGER TIRE THREAD SEPARATION: DRIVING TO WORK AT 8:40A, ON A 3 LANE FREEWAY PLUS A CARPOOL LANE. I WAS IN THE MIDDLE LINE, WHEN THE CAR VIBRATED. I THOUGHT I COULD GET TO WORK TO TAKE IT TO A DEALERSHIP. DROVE ANOTHER 1-2 MILES, WHEN THE VIBRATION BECAME VIOLENT. I SWEARVED INTO THE FAST LANE, CRINGING AND WAITING FOR SOMEONE TO HIT ME, SINCE I JUMPED INTO THEIR LANE. I ATTEMPTED TO STRAIGHTEN THE CAR , BUT WAS LOSING CONTROL. I VEERED BACK TO THE 3RD LANE AND THEN FISHTAILED , HEADING FOR THE CENTER DIVIDER. I CROSSED OVER INTO THE FAST LANE AND THE CARPOOL LANE , STAREING AT THE WALL. I MANAGED TO STRUGGLE WITH THE STEERING WHEEL TO TURN THE FRONT OF THE CAR AWAY FROM THE WALL, JUST IN THE NICK OF TIME TO FISHTALE AWAY. MY LEFT REAR BUMPER SIDESWIPED THE WALL AS I HEADED BACK ACROSS OVERALL 4 LANES, TO THE RIGHT SHOULDER, WHERE I CAME TO A STOP. IT WAS A MIRACLE THAT NO ONE HIT ME WHEN I FIRST WENT OUT OF CONTROL. IT WAS A MIRACLE THAT NO ONE SLAMMED INTO SOMEONE ELSE, AS THEY SLOWED DOWN TO LET ME CONTINUE STAY " OUT OF CONTROL" UNTIL I CAME TO HALT. IT WAS THE MOST HORRIFIYING 20 SECONDS OF MY LIFE. MY LIFE WAS SPARED, AND SO WAS SOMEONE ELSE'S, IF THE TIME HAD BEEN DIFFERENT. I HAD TO PURCHASE ANOTHER FIREHAWK TIRE AND FIRESTONE REQUEST THAT I MAIL THEM THE DAMAGE TIRE!!! HOW DO YOU MAIL A TIRE!?!?!?! INSANE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764688July 24, 2002
ELECTRICAL SYSTEM:IGNITION
MAY 25, 2002: VEHICLE STALLED ON HWY 15/93 INTERCHANGE IN LAS VEGAS, NV WHILE DOING 65 MPH. TRAFFIC WAS MODERATE, AND WE WERE ABLE TO MOVE TO THE SIDE OF THE ROAD. SAFETY WAS OF MAIN CONCERN HERE AS WE WERE NOT THAT FAR OFF THE ROAD. THE VEHICLE RESTARTED 30 MIN. LATER. MAY 27, 2002: VEHICLE STALLED FOR SECOND TIME ON HWY 93, 34 MILES SOUTHEAST OF KINGMAN ARIZONA WHILE GOING UP A HILL AT 65 MPH. THERE WAS NO SHOULDER TO PULL OFF ONTO. THERE WAS HOLIDAY TRAFFIC AND WE HAD TO PUSH THE VEHICLE UP A BLIND HILL (TO ONCOMING TRAFFIC) 70 FT TO THE NEAREST SHOULDER. WE WERE TOWED INTO KINGMAN. SINCE THEN, THE FUEL PUMP HAS BEEN REPLACED 3 TIMES IN 68 DAYS. WHILE NO ONE HAS BEEN INJURED, IT IS JUST A MATTER OF TIME BEFORE WE ARE IN A LOCATION THAT WILL NOT AFFORD US A SAFE EXIT. CLEARLY, THE FUEL PUMP DESIGN IN THIS VEHICLE IS DEFECTIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014210July 18, 2002
STRUCTURE:BODY:DOOR
WHILE GETTING OUT OF THE VEHICLE WITH TRANSMISSION IN NEUTRAL AND ENGINE STILL RUNNING, DRIVER'S DOOR HAD AUTOMATICALLY LOCKED, CONSUMER WAS UNABLE TO GAIN ENTRANCE UNTIL SPARE KEY WAS USED. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764375July 17, 2002
ELECTRICAL SYSTEM:IGNITION
THIS IS MY SECOND FORD, FOCUS. MY CAR STALLS OUT AND THE STEERING WHEEL LOCKS WHILE DRIVING. I INITIATED THE LEMON LAW FOR THE PREVIOUS FOCUS 2001, BUT WAS OFFERED A 2002 TO AVOID MY PROCEEDING TO LEMON LAW ARBITRATION. WRONG MOVE ON MY PART. MY 2002 HAS THE SAME IGINITION PROBLEMS ... STALLS OUT/STEERING WHEEL LOCKS WHILE DRIVING! I DO NOT RECOMMEND BUYING A FORD FOCUS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8014109July 17, 2002
WHEELS
WHILE DRIVING WHEELS ON PASSENGER'S SIDE BUCKLED UNDERNEATH VEHICLE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014123July 17, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN APPLYING BRAKES AT 40-55 MPH THERE IS A LOUD GRINDING SOUND AND PEDAL FEELS SPONGY. DEALER REFUSES TO DO ANYTHING ABOUT IT. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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