Ford Focus Complaints (2017)

907 consumer complaints on file.

#11034025October 17, 2017
UNKNOWN OR OTHER
THE CROSS TRAFFIC ALERT SYSTEM IS NOT WORKING CORRECTLY, THE DEALER HAS HAD THE CAR FOR A MONTH AND A HALF, FORD TOLD THE DEALER THEY NEW THE PROBLEM BACK IN FEBURARY 2017, I BOUGHT THE CAR IN JUNE 2017, THIS IS A SAFETY ISSUE FOR THE CAR AND FORD TOLD THE DEALER THAT THEY TURNED OFF THIS FEATURE FOR AN UNKNOWN REASON, I PAID FOR THIS EXTRA FEATURE AND THEY STILL SOLD THE CAR KNOWNING THIS FEATURE WASN'T WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033134October 12, 2017
SUSPENSION
THE LEFT REAR TIRE LEANS IN AT TOP 2-3 DEGREES. DEALER CHECKED, IT SHOWED OUT OF CAMBER/ALIGNMENT, BUT WAS "WITHIN SPECS". AT UNDER 1200-MILES, TIRE IS ALREADY SHOWING UNEVEN INSIDE TREAD WEAR. DEALER KNOWS BUT REFUSES TO CORRECT IT UNLESS FORD AUTHORIZE. I FOUND THIS ON FORD WORLD; "FORD MOTOR COMPANY TOLD DEALERS THAT THEY MAY NEED TO REPLACE THE REAR UPPER CONTROL ARMS ON FORD FOCUS MODELS. THE MODELS INCLUDE: FOCUS SEDAN SE SERIES, WAGON, ZX3 AND ZX5 SERIES. ACCORDING TO FORD, CONSUMERS HAVE BEEN EXPERIENCING MORE THAN NORMAL WEAR TO THE INSIDE OF THE REAR TIRE(S). SHOULD OWNERS EXPERIENCE SUCH A CONDITION, THEN THEY SHOULD BRING THEIR VEHICLE IN TO A FORD OR LINCOLN MERCURY DEALERSHIP FOR A POSSIBLE ADJUSTMENT. FORD WILL CHECK THE REAR CAMBER AND, IF POSSIBLE, MAKE AN ADJUSTMENT. IF AN ADJUSTMENT TO THE VEHICLE'S REAR CAMBER IS NECESSARY BEYOND THE NEGATIVE END OF SPECIFICATION, THEN THE DEALERSHIP WILL NEED TO SOURCE REPLACEMENT REAR UPPER CONTROL ARM(S)." THE FORD MOTOR COMPANY PARTS SERVICE KIT REQUIRED FOR THIS REPLACEMENT IS 3S4Z-1A154-AA. FORD WILL PERFORM THE REPLACEMENT OF PARTS UNDER PROVISIONS OF THE BUMPER TO BUMPER WARRANTY UNDER TSB T31305. THIS IS CONSIDERED A "SILENT RECALL" WHERE UPON FORD MAY NOT NOTIFY OWNERS OF THIS CONDITION. OWNERS SHOULD CONTACT (313-322-3000) AT FORD WORLD HEADQUARTERS OR CLICK HERE FOR A FORD EXECUTIVE ASSIGNED TO YOUR AREA."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019332August 24, 2017
UNKNOWN OR OTHER
A/C VENTILATION IS PRODUCING A MUSTY/ MOLDY SMELL, I HAVE OWNED THE CAR FOR ONLY 4 MONTHS, THE ODOR IS STRONG, AND MAY BE DANGEROUS AS MOLD GROWTH MAY SEEP THROUGH VENTS AND INTO ONES AIRWAYS. I AM CONCERNED FOR MY HEALTH, ALONG WITH WHO EVER ENTERS THE VEHICLE. PLEASE INVESTIGATE THIS FURTHER. INTERNET RESEARCH AS ALLOWED ME TO VIEW VARIOUS IDENTICAL CASES WITH MOLD ODOR & A/C VENTS ON FORD VEHICLES, THERE MIGHT BE AN ISSUE AT FORD MANUFACTURERS. THE ISSUE MAY OCCUR AT ANY TIME BUT IS MORE PROMINENT WHEN TURNING ON THE A/C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016442August 21, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
BRAND NEW FOCUS ELECTRIC, LESS THAN 3 DAYS OLD FROM DEALER ON 8/17/2017. FOR THE LAST TWO DAYS, I HAVE DRIVEN LESS THAN 100 MILES. CAR WAS CHARGED OVERNIGHT AND SHOWS FULL CHARGE THIS MORNING. I DROVE THE CAR LESS THAN 30 MILES TODAY. IN THE EVENING, WHEN I WAS DRIVING, THE CAR SUDDENLY LOST POWER AND THE ENGINE STOPPED SUDDENLY ON THE ROAD. THE CAR WAS IN STEADY SPEED ON A CITY STREET IN A STRAIGHT LINE. I WAS NOT ACCELERATING. I WAS NOT BRAKING. ALMOST GOT HIT BY A CAR BEHIND ME. I WAS UNABLE TO RESTART THE CAR. BATTERY STILL SHOW 80 MILES CHARGE. INDICATOR WARNING SHOWS: "STOP SAFELY WARNING LAMP" AND "ELECTRIC MOTOR WARNING LAMP". ALL INTERIOR LIGHTS ARE BRIGHT WHEN THE CAR DOOR IS OPENED, IT DOES NOT APPEAR THAT THE BATTERY CHARGE IS LOW. ALSO THERE IS NO WARNING OF "LOW BATTERY" BEFORE THE CAR SUDDENLY LOST POWER. I ALSO NOTICED WHEN I TURN OFF THE "POWER/START BUTTON", THE "INFORMATION AND ENTERTAINMENT DISPLAY/GPS" STAYED ON. EVEN AFTER I HAVE CLICKED THE "LOCK" BUTTON ON THE REMOTE CONTROL KEY. AFTER PRESSING THE "POWER/START/STOP" QUITE A NUMBER OF TIME AND SWITCHING BETWEEN THE TWO KEYS, THEN THE "DISPLAY CENTER" FINALLY TURN OFF. WE HAD TO CALL ROADSIDE ASSISTANCE TO HAVE CAR TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006697July 21, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS OPERATED, THERE WAS ABNORMAL NOISE COMING FROM THE VEHICLE AND IT FAILED TO PROPERLY SHIFT WHEN DRIVING UP AN INCLINE. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED HESITATION WHILE BEING OPERATED ON AN INCLINE. THE VEHICLE WAS TAKEN TO LENIORE CITY FORD DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS REFERRED TO THE NHTSA HOTLINE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004684July 11, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS WILL BE MY SECOND COMPLAINT, AS I HAVE A COMPLAINT # CAS-12526659-Q7S5M2 WITH FORD BUT I AM BEING TOLD THAT THIS IS HOW THE CAR IS. ACCIDENT WAITING TO HAPPEN. CAN NOT SEE SPEEDOMETER DURING DAYLIGHT HOURS OR DUSK OR DAWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000318June 20, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE TACHOMETER AND SPEEDOMETER HAVE A AUTO DIM AT NIGHT TIME . CAN NOT READ SPEEDOMETER AT DUSK OR DAWN WHEN DRIVING UNDER OVERHEAD LED STREET LIGHTS THAT LEAVE GLARE ON WINDSHIELD. AUTO DIMMER HAS NO ADJUSTMENT TO BRIGHTEN PAST CERTAIN BRIGHTNESS. LIGHTS IN OTHER FORD VEHICLES WORK DIFFERENTLY THEN FOCUS AS BOUGHT 2017 ESCAPE AND DOES NOT HAVE THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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