Ford Focus Complaints (2002)

971 consumer complaints on file.

#10020634May 28, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER
AT LEAST TWICE A WEEK MY CAR TAKES 2-5 TRIES TO START. AFTER IT STARTS, IT RUNS VERY ROUGH AND FEELS LIKE IT'S GOING TO STALL...SOMETIMES IT DOES IF I'M AT A LIGHT. I HAVE A STICK SHIFT AND THERE'S NO INDICATION ON THE IDLE THAT IT'S RUNNING LOW. MY CAR HAS BEEN IN THE SHOP MORE THAN I'VE HAD IT FOR THE LAST SIX MONTHS. FORD TELLS ME THEY HAVEN'T RECEIVED ANY COMPLAINTS LIKE THIS AND THE DEALERSHIP HAS TOLD FORD THEY CAN'T REPLICATE THE PROBLEM...EVEN THOUGH THEY'VE TOLD ME ON A COUPLE OF OCCASIONS THAT THEY HAVE. USUALLY THEY DON'T REPLACE ANYTHING BUT SO FAR THEY'VE REPLACED MY EGR VALVE, FUEL PUMP, AND GAS TANK. THE DEALERSHIP HAS BEEN INCONSISTENT ON HOW THEY DOCUMENT THE TIME MY CAR'S BEEN IN THE SHOP AND WITH A ONE YEAR OLD AND A FOUR YEAR OLD...I CAN NO LONGER TAKE TIME TO GO TO THE SHOP...NOT TO MENTION LOSSED TIME AT WORK. I ACTUALLY LIKE MY CAR BUT I NEED IT TO START AND THEY OBVIOUSLY CAN'T FIX IT. THIS HAS BEEN A FRUSTRATING EXPERIENCE AND WE WILL NO LONGER PURCHASE FORD VEHICLES BECAUSE OF THE LACK OF COOPERATION FROM BOTH THE DEALERSHIP AND FORD. WE'VE BOUGHT AN F-150, EXPLORER, AND THE FOCUS FROM THE SAME DEALERSHIP...I GUESS OUR MONEY WAS JUST A DROP IN THE BUCKET FOR THEM AND IN THE LONG RUN CUSTOMER DON'T REALLY MATTER. I DON'T KNOW WHAT TO DO ABOUT THE CAR EXCEPT TO TRY FOR THE LEMON LAW...BUT SINCE THE DEALERSHIP HAS CHOSEN TO LIE AND SAY THEY CAN'T REPLICATE THE PROBLEM, WHO KNOWS HOW THAT WILL TURN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020447May 22, 2003
TIRES
THE TIRE EXPERIENCED PREMATURE FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020295May 21, 2003
POWER TRAIN:CLUTCH ASSEMBLY
THE VEHICLES CLUTCH MADE LOUD NOISES WHEN THE GEARS WERE SHIFTED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018886May 18, 2003
STRUCTURE:BODY:HOOD, POWER TRAIN:CLUTCH ASSEMBLY, PARKING BRAKE, WHEELS:RIM, TIRES:BEAD
DEFECTIVE TIRE AND RIM 2 BAD CLUTCHES POOR BODY WORK(CROOKED HOOD) E BRAKE NOT ABLE TO HOLD ON A HILL!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018627May 13, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 FORD FOCUS, ONLY 15000 MILES. $500 FOR BRAKE JOB BECAUSE ROTORS WERE SHOT. MECHANIC SAYS COMMON PROBLEM WITH FOCUS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019456May 8, 2003
SUSPENSION:REAR
THE VEHICLE HAD A NOISE IN THE REAR END, DUE TO TIRE CUPPING. WHICH WAS CAUSED BY THE REAR SUSPENSION NOT SETTLING AND NOT BEING ALIGNED. *JB THE CONSUMER WAS TOLD THAT FORD HAD AN A CAMBER KIT TO INSTALL TO SOLVE THE SETTLING. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019378May 7, 2003
SUSPENSION
WHILE DRIVING 50-60 MPH THE VEHICLE VIBRATES VIOLENTLY. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018311May 6, 2003
TIRES:SIDEWALL
I'VE HAD 2 SIDEWALL BLOW OUTS ON MY CONTINENTAL-SPORT CONTACT. THEY ARE OEM ON MY SVT FOCUS. I OWN TWO OF THEM, AND BASICALLY THEY ROUGHLY HAVE BLOWN OUT THE SAME TIME AROUND 6,000 AND 7, 000 (APPROXIMATELY). I'VE BEEN DRIVING 18 YEARS WITH OUT A FLAT OR A BLOW OUT AND HAVE 2 ALONE WITH THIS CAR. THEY ARE EXPENSIVE TIRES AS WELL AS HARD TIRE TO FIND.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016888May 2, 2003
AIR BAGS
THE AIRBAG LIGHT FLASHES ON AND OFF AT RANDOM OCCASIONS. IT IS NOW AT THE DEALERSHIP. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018041May 2, 2003
STEERING
WHILE DRIVING THE STEERING WHEEL VIBRATED HEAVILY. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016821May 1, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES ARE COMPLETELY RUINED ALONG WITH ROTORS IN 11,000 MILES. COMPLETELY UNTHINKABLE. DEALER SAYS THEY HAVE NOTICED A PROBLEM BUT NO ONE IS WILLING TO DO ANYTHING. I AM VERY UNHAPPY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016749April 30, 2003
EQUIPMENT
I HAVE 2002 FORD FOCUS. PREMATURE WEAR OF FRONT BRAKE PADS AND ROTORS. BEGAN HEARING GRINDING NOISE FOUR DAYS AGO. 30,000 MILES. CHAFES, WEAR EXCESSIVE, UNEVEN, SCORED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017890April 30, 2003
SEAT BELTS:FRONT:RETRACTOR
THE FRONT SEAT BELTS DID NOT RETRACT. THE VEHICLE WAS TAKEN TO THE DEALER FOR THIS PROBLEM 4 TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017403April 23, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THERE WAS A BAD ODOR IN THE VEHICLE THAT MADE THE OCCUPANTS SICK. THE SMELL EXISTED EVEN WHEN THE AIR VENTS WERE CLOSED BUT WORSENED WHEN THEY WERE OPEN. THE DEALERSHIP COULD NOT LOCATE THE OF THE ODOR. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017200April 21, 2003
AIR BAGS
THE VEHICLE WAS INVOLVED IN AN ACCIDENT,THE AIR BAGS DEPLOYED, BUT DIDN'T INFLATE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10016191April 19, 2003
TIRES:SIDEWALL
POSSIBLE DEFECT IN CONTINENTAL'S CONTISPORT CONTACT OEM TIRES (SIZE 215/45ZR17) THAT CAME WITH MY NEW FORD FOCUS SVT. I RECENTLY HAD A SEVERE BLOW OUT ON A HIGHWAY I-90. LUCKILY FOR ME, IT DIDN'T RESULT IN ANY DEATH, INJURY OR DESTRUCTION OF THE PROPERTY BUT STILL THERE IS NO EXCUSE FOR THE ULTRA PERFORMANCE TIRE TO FAIL IN SUCH A SHORT PERIOD OF TIME (UNDER 6000 MILES.) AFTER FURTHER INSPECTION I ALSO DISCOVERED THAT ONE MORE TIRE DEVELOPED SIDEWALL CRACK AND WOULD HAVE TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015606April 10, 2003
VEHICLE SPEED CONTROL
THE VEHICLE EXPERIENCED SUDDEN ACCELERATION, WHEN A TURN WAS MADE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013598March 28, 2003
ELECTRICAL SYSTEM:STARTER ASSEMBLY, POWER TRAIN:MANUAL TRANSMISSION, STRUCTURE:BODY:DOOR
WHILE DRIVING THROUGH A PUDDLE, STARTER SHORTED AND DESTROYED FLYWHEEL. LATER IT WAS FOUND THAT WATER HAD GOTTEN INTO TRANSMISSION. IN ADDITION, A LARGE AMOUNT OF WATER WAS TAKEN INTO THE CAB OF THE VEHICLE UNDER THE DOOR SEALS. I WAS NOT STOPPED IN THE PUDDLE, ONLY MOVED THROUGH IT. DUE TO THE WATER INCURSION INTO THE CAB OF THE VEHICLE, THE VEHICLE HAS BEEN DECLARED A TOTAL LOSS BY MY INSURANCE. THEY FEAR ELECTRICAL DAMAGE COULD RESULT. I AM CONCERNED THAT ANYONE GOING THROUGH STANDING WATER (THIS WAS NOT A HUGE PUDDLE) WOULD FIND THEMSELVES WITH ELECTRICAL PROBLEMS THAT COULD RESULT IN INJURY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014629March 27, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR DOOR ON THE VEHICLE WAS INOPERATIVE. *JB THE REAR HATCH DOOR OPENED WHILE THE VEHICLE WAS IN MOTION. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011726March 13, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
NAR 03/13/2003 THE CONSUMER HAS REQUESTED THAT THE VEHICLE GO UNDER EVALUATION BY FORD TO DETECT PROBLEMS ON THE VEHICLE THAT WAS NOT IDENTIFIED AFTER GOING ON THE DIAGNOSTIC MACHINE, BECAUSE THE CERTIFIED INSPECTOR IDENTIFIED RAW GAS IN THE TAIL PIPE AND THE SMELL WAS BECOMING INTOLERANT. THE CONSUMER WANTS FURTHER INVESTIGATING . *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus