Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11656799April 25, 2025
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
The contact owns a 2012 Ford Focus. The contact stated that the window motor in the passenger’s side window was no longer functioning while attempting to roll down the window. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,085.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656316April 23, 2025
STEERING
Power steering light intermittently comes on and vehicles looses power steering. Upon turning vehicle off then back on power steering will come back on. Can't get it to act up long enough for mechanic to diagnose. Only a matter of time before an accident happens. There are hundreds of complaints online about this same issue. Ford has issued some recalls but not on my particular VIN...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655837April 21, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the purge valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 143,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654170April 11, 2025
ENGINE
Ford manufactured faulty clutches in Ford Focus cars years 2012-2015. The clutches were put in automatic transmissions and after short periods of time the clutch slips requiring full replacements. In 2023 my daughter was driving on a 55 mile per hour highway when the car shut down and would no longer drive. She had to immediately pull over and have the car towed to the dealership. We spent $4,600 reporting the clutch. Just barely after 2 years the clutch is completely out again. A clutch in an automatic car should not go out within 2 years and 13,000 miles. When the clutch slips it puts the driver and other drivers at increased risk of an accident. Ford is aware of these issues and refuse to do any sort of recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652609April 3, 2025
UNKNOWN OR OTHER, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The TCM on the transmission needs fixed they said i could get a rental car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651633March 30, 2025
ELECTRICAL SYSTEM, POWER TRAIN
We have had constant problems with the car just randomly not starting. Some days it’ll work fine and then the next it won’t start even if you try to jump it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649585March 20, 2025
SUSPENSION, STEERING, FUEL/PROPULSION SYSTEM
Since I have had this vehicle, the message " steering assist fault" for my electronic steering has been popping up in the dash screen since as far back as 2016 when there were recalls on the Ford fusion. However, a simple fix would be to turn off the engine and restart the vehicle, and it was go away, only to return a few weeks, or a month later. I repeated the same steps. Now, it has gone out completely, a few months ago. Back then, they told me it would cost about $800, now they are saying $2500. It has occurred various times going back to 2016 until currently, which it is out. Keep in mind, this message has appeared since 2016 and I believe I have contacted you all, who told me that only the Ford Fusion, which has the same exact electrical steering system, went out and that the recall only covered the Ford Fusions models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649218March 19, 2025
POWER TRAIN, FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
The contact owns a 2012 Ford Focus. The contact stated the vehicle failed to start. No warning light was illuminated. The contact called AAA, who jump-started the vehicle. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the purge valve had failed. The contact stated that the vehicle was repaired. The contact stated that on a separate occasion, while driving 10 MPH up a hill and attempting to accelerate, the vehicle briefly lost motive power and jerked before slamming into first gear. Several unknown warning lights were illuminated. The contact stated that the vehicle was taken to an independent mechanic who diagnosed that the transmission control module had failed. The vehicle was not repaired. The contact stated that the failure reoccurred. The contact received a postcard from the manufacturer for a manufacturer's recall for the canister purge valve (24N07). The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649309March 19, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2012 Ford Focus. The contact stated that while the vehicle was parked in the driveway, there was a puddle of liquid with an abnormal odor underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer for an unknown recall repair, and a message was displayed. The message “Stop vehicle immediately to prevent engine damage” was displayed. The contact pulled over to the side of the road, waited for the tow truck, and the vehicle was towed to the dealer. The dealer diagnosed the vehicle with a timing cover assembly failure. The vehicle was repaired under recall. The local dealer was contacted; however, the vehicle was not repaired because it was not under recall after the recent failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648666March 17, 2025
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving at approximately 35 MPH, the accelerator pedal was depressed; however, the vehicle hesitated before responding as intended. The contact stated that several unknown warning lights were illuminated. The contact had taken the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the hesitation occurred at various speeds, with an abnormal whirring sound coming from underneath the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648373March 14, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2012 Ford Focus. The contact stated that upon starting the vehicle, the engine started to shake violently; occasionally, causing the vehicle to shut off unexpectedly. The contact was able to restart the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the torque converter was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643446February 18, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2012 Ford Focus. The contact stated while the vehicle was parked and attempting to start the vehicle, the vehicle failed to respond. The vehicle was under warranty and was taken to the dealer. The vehicle was diagnosed with clutch failure. The vehicle was repaired, and the clutch was replaced. On another occasion, the vehicle started to lose motive power and failed to reverse. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the clutch had left residue, which caused the transmission to fail. The vehicle was then taken to a dealer where it was diagnosed with clutch failure; however, the contact was informed that the clutch was not under warranty. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641638February 10, 2025
LATCHES/LOCKS/LINKAGES
The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the trunk latch disengaged, causing the trunk to open unexpectedly. The contact stated that the failure had occurred 3 times within a month. The dealer was contacted and informed of the failure. The dealer confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639942January 31, 2025
POWER TRAIN
Transmission shudders and struggles to shift gears due to sticking clutch. This causes a dangerous delay in transmission engagement. (Numerous occasions without specific dates.) I have previously had the TCM reprogrammed multiple times.( 8 or 9 times) The car still does not drive properly. I have brought it in to 2 Ford dealerships to have the Ford customer satisfaction program completed. Both dealerships refused to honor the Ford CSP. (Five Star Ford of North Richland Texas and Southwest Ford of Weatherford Texas)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639722January 30, 2025
POWER TRAIN, ENGINE
The contact owns a 2012 Ford Focus. The contact stated while driving at approximately 65 MPH, the check engine warning light illuminated, and the vehicle was losing motive power. The contact was able to exit the highway and stop the vehicle. The contact turned off and restarted the vehicle and was able to regain vehicle functionality. The contact stated that the vehicle was taken to a local dealer who diagnosed the vehicle. The contact stated that the vehicle was repaired; however, the contact was not notified of the cause of the failure. The contact stated that the failure reoccurred. The contact stated that the vehicle was taken back to the same dealer several times and the contact was advised that the vehicle was repaired; however, the failure reoccurred. The contact received a postcard from the manufacturer for two manufacturer recalls for the TCM: (14M02) and Canister purge valve (24N07); however, after calling the dealer, the contact was informed that the vehicle was no longer covered under warranty for the manufacturer recalls. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639055January 28, 2025
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that upon the depression of the accelerator pedal, the vehicle hesitated and jerked with several unknown warning lights illuminated. The vehicle was towed to a dealer and was diagnosed with a defective motor mount. The vehicle was then taken to an independent mechanic and was diagnosed with a defective transmission. The contact was informed by the independent mechanic that they did not have the tools to repair the vehicle. The vehicle was taken back to the dealer and the contact was informed that the TCM (Transmission Control Module) was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637488January 21, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Vehicle has difficulty starting after refuel. Vehicle stalls randomly to the point that is too much of a danger to drive. All of the symptoms correlate to recall (18S32) yet this particular vehicles vin was not listed in the list of recalled vehicles. The DTC's are as follows,P0420, P0456, P1450. Upon being serviced for the ford customer satisfaction program 24N07 it was noted by a service advisor that the replacement of a fuel tank and fuel pump was necessary which would be a reference to recall (18S32). However due to this vin not falling under recall (18S32) the service for a replacement fuel tank and fuel pump is not covered by warranty. Vehicle has erratic and innacurate fuel gauge indication. Vehicle stalled in the middle of traffic shortly after service was completed. Dealership has no clearance from Ford to address problem because 24N07 makes no mention of components that could be affected by faulty canister purge valve, unlike (18S32) and as such leaves this vehicle to be a hazard on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634595January 7, 2025
ELECTRICAL SYSTEM, ENGINE
I’ve been to several Fords for the Transmission control module TCM, the engine lagging or stalling all lights on my car going on now my whole right side of my car doesn’t work after telling Ford about these problems. They denied to fix my car even though there was a customer care warranty through Ford
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634372January 6, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2012 Ford Focus. The contact stated while attempting to close the doors of the vehicle, the doors failed to latch securely. The vehicle was taken to a dealer, and the contact was provided an estimate for the repair, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 16V643000 (LATCHES/LOCKS/LINKAGES); however, the VIN was not included. The failure mileage was 300,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634193January 5, 2025
STRUCTURE:BODY
Back passenger door fails to latch when closed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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