Ford Focus Complaints (2018)

837 consumer complaints on file.

#11302279January 27, 2020
POWER TRAIN
TRANSMISSION/CLUTCHES STARTED SLIPPING OR JERKING WHEN THE CAR HAD LESS THAN 7000 MILES. THE SLIPPING IS WORSE WHEN STARTING OUT ON A HILL, OR WHEN MAKING TURNS. IT HAS ALSO SLIPPED WHEN PULLING OUT INTO TRAFFIC. THE TRANSMISSION ALSO FAILS TO HOLD THE CAR STATIONARY WHEN STOPPED FACING UPHILL. WHEN STARTING FROM A STOP LIGHT OR SIGN ON A HILL, THE CAR WILL SLIP BACK. IT WAS REPORTED TO THE DEALERSHIP, BUT THEY HAVE NOT BEEN ABLE TO FIX IT FOR OVER TWO MONTHS DUE TO "PARTS BEING ON BACKORDER"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299916January 16, 2020
VEHICLE SPEED CONTROL
MANUAL TRANSMISSION- WHEN I PUSH CLUTCH IN ENGINE RPMS INCREASE BY 3000. WHEN LETTING OFF CLUTCH ENGINE STAY INCREASED AND CAR JUMPS THIS HAPPENS GOING DOWN THE ROAD AND PARKED UNKNOWN CAUSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297256January 5, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEAD LAMP SERVICE FAULT . YOU LOSE ALL POWER TO THE HEADLIGHTS AND YOUR KEY FOB DOES NOT REGISTER. MEANING YOU CAN JUST HOP IN THE CAR WITH NO KEYS AND DRIVE. ALSO THE CAR TURNS OFF WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292006December 30, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THIS IS THE 2ND TIME I AM HAVING THE SAME ISSUE. THEY REPLACED THE CLUTCHES. I DROVE THE CAR A COUPLE OF WEEKS AND AM HAVING THE SAME ISSUES WITH SURGING/LUGGING. NOW, IT IS HAPPENING IN LOWER GEARS AND WHEN I ACCELERATE TO HIGHER GEARS. IT IS NOW HAPPENING WHEN I AM IN REVERSE, TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290512December 30, 2019
ENGINE
2018 FORD FOCUS. CONSUMER WRITES IN REGARDS TO SHAKING IN MOTOR. *LD THE CONSUMER STATED THE VEHICLE WAS REPAIRED TWICE, BUT THE FAILURE PERSISTED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291305December 26, 2019
AIR BAGS, STRUCTURE:BODY, ENGINE
ON DECEMBER 12TH, 2019, I WAS INVOLVED IN A THREE-CAR FENDER BENDER ON FAIRFAX COUNTY PARKWAY IN VIRGINIA. I WAS TRAVELING IN SLOW-MOVING TRAFFIC AT 7:20AM, CLOSE TO RESTON HOSPITAL, WHEN THE TWO CARS IN FRONT OF ME SLAMMED ON THEIR BRAKES UNEXPECTEDLY AND I UNFORTUNATELY COULD NOT BRAKE IN TIME TO AVOID HITTING THE CAR IN FRONT OF ME. THE CAR DIRECTLY IN FRONT OF ME WAS A TOYOTA SUV AND HAD A TOW-BAR, WHICH TOOK MOST OF THE IMPACT OF THE CRASH AND CAUSED DAMAGE TO MY VEHICLE. ASIDE FROM SOME MINOR SCRATCHES, BOTH OF THE OTHER CARS INVOLVED IN THE ACCIDENT WERE FINE AND THE TWO DRIVERS WERE ABLE TO CONTINUE ON THEIR WAYS TO WORK. MY CAR, ON THE OTHER HAND HAS BEEN DECLARED A TOTAL LOSS BY MY INSURANCE COMPANY AS IT IMMEDIATELY BURST INTO FLAMES UPON IMPACT. AS I MENTIONED ABOVE, THE TRAFFIC WAS SLOW-MOVING SO WE WERE NOT TRAVELING AT MORE THAN 25-30MPH AT ANY TIME ON THAT STRETCH AS WE NAVIGATED THE TRAFFIC. THIS SHOULD HAVE BEEN A VERY LOW-IMPACT AND MINOR INCIDENT; HOWEVER, FOR SOME UNKNOWN AND UNEXPLAINABLE REASON, THE FORD FOCUS WAS ON FIRE BEFORE I EVEN KNEW THAT I HAD CRASHED. THE IMPACT WAS SO MINIMAL THAT NO AIRBAGS DEPLOYED. FIREFIGHTERS WERE ONSITE WITHIN 5 MINUTES AND HAD DIFFICULTY PUTTING OUT THE BLAZE. IN ADDITION, I WAS STILL IN THE CAR WHILE IT WAS ON FIRE BECAUSE IT HAPPENED IMMEDIATELY UPON IMPACT, SO WHILE I WAS LUCKY TO WALK AWAY WITHOUT ANY PHYSICAL INJURIES, I WAS IMMEDIATELY TAKEN TO THE AMBULANCE TO MONITOR MY VITALS AND TRY TO CONTROL MY SHOCK. I REALIZE THAT THERE HAVE BEEN RECALLS OF FORD FOCUS VEHICLES PURCHASED IN 2017 AND PRIOR; HOWEVER, I STRONGLY BELIEVE THAT THE SAFETY CONCERNS RAISED IN PREVIOUS LAWSUITS AGAINST FORD PERTAIN DIRECTLY TO THE 2018 MODEL AS WELL. WE HAD ALREADY REPLACED THE CLUTCH IN THE FOCUS AFTER A YEAR AND A HALF BECAUSE OF A TRANSMISSION FAILURE ALSO NOTED IN PREVIOUS YEARS.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11290803December 23, 2019
POWER TRAIN
AUTOMATIC TRANSMISSION SURGES WHILE DRIVING LIKE IT IS SEARCHING FOR PROPER GEAR. PUT IN PARK ON HILL SOMETIMES CAR WILL START TO ROLL THEN TRANSMISSION CATCHES AND HOLDS IN PLACE. WHEN GO TO BACK IN TO PARK TAKE STOP TAKE OUT OF DRIVE TO NEUTRAL THEN TO REVERSE LIKE IT IS STILL IN NEUTRAL GIVE A LITTLE ACCELERATOR AND IT WILL CATCH IN REVERSE. THESE PROBLEMS ARE INTERMITTENT AND NOT ALL THE TIME WHILE DRIVING. THE DRIVING AND PARKING ON HILL ISSUE IS A COUPLE MONTHS. THE REVERSE ISSUE IS A YEAR OR MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290332December 20, 2019
POWER TRAIN
VEHICLE BEGAN LOSING POWER WHILE ACCELERATING AND THEN WHEN SUDDENLY JERK FORWARD. THIS HAPPENED ON A CITY STREET, TRYING TO GO JUST 25 MPH. TRANSMISSION LIGHT CAME ON. UPON TAKING VEHICLE TO THE DEALERSHIP THEY DETERMINED THAT THE CLUTCH WAS FAULTY AND NEEDED TO BE REPLACED. CAR CURRENTLY ONLY HAS 6,200 MILES ON IT. NOT FEELING GREAT ABOUT THIS PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289641December 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE SHUDDERED, SHOOK, AND VIBRATED. THE FAILURE OCCURRED AT VARIOUS SPEEDS, BUT WAS MORE PRONOUNCED WHILE ACCELERATING FROM A STANDSTILL. THE VEHICLE WAS TAKEN TO SANES FORD (4721 AYERS ST, CORPUS CHRISTI, TX) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH WAS FAULTY. THE TRANSMISSION CLUTCH WAS REPLACED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289250December 16, 2019
EXTERIOR LIGHTING
MY LOW BEAM NOTIFICATION CAME ON MY DASH WHILE ATTEMPTING TO CHANGE MY LIGHT I NOTICED THAT THE WIRING IS TINGED AND EXPOSED AND THE LIGHT IS BROWN AND BURNT I'M NOT SURE IF THERE WAS AN ELECTRIC FIRE OR WHAT HAPPENED. I WAS PARKED AND TURNED MY CAR ON WHEN THE NOTIFICATION CAME UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289057December 14, 2019
POWER TRAIN
1)WHEN ACCELERATOR IS PUSHED ENGINE SURGES BUT CAR DOESN'T MOVE THEN ALL OF A SUDDEN, BANG, TRANSMISSION ENGAGES WITH SUDDEN ACCELERATION. 2)PUSHING ACCELERATOR CAR BOGS DOWN INSTEAD OF ACCELERATING, SLOWLY ACCELERATING UP TO SPEED. 3)OCCASIONALLY TURNING A CORNER YOU PUSH ON ACCELERATOR NOTHINGS THERE, YOU HAVE TO WAIT FOR TRANSMISSION TO FINALLY ENGAGE. 4)TRANSMISSION HAS OVERHEATED TWICE, THE DISPLAY SAYS TO SHUT OFF CAR FOR FIVE MINUTES BUT ONCE I COULD NOT GET OVER IN TRAFFIC AND IT JUST SHUT DOWN IN LANE TWO OF THE FREEWAY WHERE I HAD TO SIT UNTIL THE HEAT IN TRANSMISSION WENT DOWN FAR ENOUGH SO IT WOULD ENGAGE AGAIN. 5)PUSHING PEDAL LIGHTLY WILL CAUSE CAR TO MOVE BUT IT SHUDDERS, THEN IT WILL CLANK, THEN SHUDDER, CLANK THEN SHUDDER SEVERAL TIMES AS IT MOVES SLOWLY, IT WILL DO THIS UNTIL YOU USE THE BRAKE TO STOP. 6)VERY LOUD CLANK WHEN ACCELERATING DOWN TO A STOP LIGHT. 7)YESTERDAY IN THE MORNING, 12/11, I BACKED OUT OF DRIVEWAY THEN WHEN I SHIFTED INTO DRIVE NOTHING, CAR DID NOT MOVE. SHIFTING INTO NEUTRAL AND BACK INTO DRIVE AND LOW A NUMBER OF TIMES THE TRANSMISSION FINALLY ENGAGED, YOU COULD HEAR IT CONNECTING. 8)TRANSMISSION IS VERY LOUD, CLANKING WHEN DOWNSHIFTING OR COMING TO STOP. 9)THESE PROBLEMS ARE NOT CONSTANT BUT HAPPEN THROUGHOUT THE DAY, EVERY DAY. 10)THERE HAVE BEEN VARIOUS OTHER PROBLEMS WITH THE TRANSMISSION THAT ARE HARD TO DESCRIBE. 11)DRIVING ON THE STREET OR HIGHWAY THE TRANSMISSION WILL ALL OF A SUDDEN DISENGAGE AS THE ENGINE WILL SURGE SINCE THE TRANSMISSION IS NOT IN GEAR THAN BANG IT WILL ENGAGE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288760December 12, 2019
VEHICLE SPEED CONTROL
THE ISSUE HAPPENS OFF AND ON WHEN YOU USE THE ACCELERATOR PEDAL THE THROTTLE KEEPS ACCELERATING UP TO SEVERAL MINUTES AFTER YOU COMPLETELY TAKE YOUR FOOT OFF IT. I FIRST NOTICED THE ISSUE A MONTH AFT BUYING THE CAR BRAND NEW AND IT'S BEEN CONSISTENTLY HAPPENING FOR OVER A YEAR NOW. I HAVE TAKEN IT TO FORD TWICE ALREADY AND THEY TELL ME THERE IS NOTHING WRONG WITH IT. I NOTICED THE PROBLEM THE FIRST TIME ON A HIGHWAY OFF RAMP WHEN THE BREAKS SEEMED TO NOT BE HARDLY WORKING. WHEN I PUT THE CAR IN NEUTRAL THE BREAKS STARTED WORKING JUST FINE AND THE CAR INSTANTLY STARTED RED LINING. THE ISSUE SINCE THEN HAS HAPPENED IN TOWN ON THE HIGHWAY EVEN WHEN PARKED. SEEMS TO HAPPEN MORE OFTEN WHEN ITS COLDER OUT BUT STILL HAPPENS WHEN 90 OUT. I HAVE TAKEN TWO VIDEOS OF IT SO FAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286759December 3, 2019
POWER TRAIN
AFTER DRIVING THE VEHICLE CONTINUALLY FOR APPROX. 30 MINUTES, THERE IS A LULL IN GEAR SWITCHING FROM STATIONARY TO ACCELERATED MOTION. UPON CONTINUED DRIVING, THE PROBLEM INCREASES AND CAR SHAKES, JERKS AND FEELS LIKE IT'S GOING TO EXPLODE. CAR WAS PURCHASED LESS THAN 1 MONTH AGO WITH APPROX. 37,500 MI. IT NOW HAS APPROX. 37,600 MILES. CAR WAS TAKEN TO DEALERSHIP TODAY AND AFTER DIAGNOSTICS SCREENING, I WAS TOLD TO BRING CAR BACK NEXT MONDAY AND THEY WOULD REPLACE BOTH TRANSMISSION CLUTCHES. I WENT ONLINE THIS EVENING TO RESEARCH THE FORD FOCUS TRANSMISSION AND FOUND ARTICLES TELLING ABOUT PROBLEMS WITH THE 2018 MODELS. ARTICLES TELL OF SUDDEN ACCELERATIONS THAT LEAD TO ACCIDENTS. I AM TERRIFIED TO GET BEHIND THE WHEEL OF MY CAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282570November 26, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I APPROACHED A STOP SIGN, AND LOST COMPLETE POWER, COULDN'T EVEN MOVE IT OUT OF GEAR, TRIED TO JUMP IT AND NOTHING. I COULD'VE WRECKED BECAUSE OF THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281601November 21, 2019
FUEL/PROPULSION SYSTEM
I TOOK MY CAR IN FOR A OBD READING AND IT CAME BACK A FAULTY PURGE VALVE OR UNABLE TO BLEED UP FUEL TANK VACUUM. TAKE IT TO FORD AND THEY SAID THEY CAN'T DO ANYTHING BECAUSE THERE IS NO RECALL FOR MY CAR. WHEN LOOKING UP MY VIN THERE IS NON RIGHT NOW, I CLEARLY HAVE STALLING ISSUES AND THE CHECK ENGINE LIGHT IS ON. I WOULD LIKE GET A RECALL ON IT BECAUSE 1.6 MILLION PEOPLE HAVE HAD THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280175November 14, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
THE 2018 FORD FOCUS HAS BEEN IN THE REPAIR SHOP FOUR TIMES FOR A CHECK ENGINE LIGHT RELATING TO THE VAPER/VACUUM HOSE, SENSOR OVER THE PAST COUPLE OF MONTHS. IN ADDITION, THE FOCUS NOW HAS A BROKEN STEERING GEAR. I WAS DRIVING ON THE CITY STREET WHEN IT WENT OUT, AND THANKFULLY NO OTHER VEHICLES WERE NEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279137November 9, 2019
POWER TRAIN
THE AUTOMATIC TRANSMISSION PROVIDED WITH MY VEHICLE IS NOT AS DESCRIBED IN THE OWNER'S MANUAL. MY TRANSMISSION IS SUPPOSED TO HAVE THE ABILITY FOR THE DRIVER TO "MANUALLY" SHIFT THROUGH THE 6 SPEEDS!? SHIFTING IS NOT AUTOMATIC AS DESCRIBED BECAUSE IT REQUIRES YOU TO LET UP ON THE ACCELERATOR TO SHIFT FROM A LOWER GEAR. WHEN IT TOOK MY VEHICLE TO MULTIPLE FORD DEALERS WITH THIS CONCERN, I WAS INFORMED THAT THEY COULD NOT PERFORM ANY WORK ON THE TRANSMISSION UNTIL THE VEHICLE REACHED 10,000 MILES (4900 MILES TO GO!). THEREFORE I AM STUCK WITH A DANGEROUS CAR THAT SHIFTS WHEN IT WANTS TO AND LEAVES ME VULNERABLE TO CRASHES IN EVERYDAY TRAFFIC AS I CANNOT DEPEND ON ACCELERATION THAT I MAY NEED TO AVOID A DANGEROUS SITUATION. WHEN REPORTED TO FORD CUSTOMER CARE, MULTIPLE TIMES, I WAS TOLD TO TAKE IT TO A FORD DEALER AND I AM STUCK IN THE MIDDLE WITH NO ONE LISTENING OR ADDRESSING MY CONCERNS!?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277524November 1, 2019
UNKNOWN OR OTHER
WHEN CHANGING GEARS THE CLUTCH IS SHAKING THE CAR AND MAKING A GRINDING NOISE. IT APPEARS TO CREATING PROBLEM ON THE LOWER GEARS SUCH AS GEAR 1 AND 2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270175October 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2018 FORD FOCUS. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SPUTTERED WHILE ACCELERATING. THE VEHICLE WAS TAKEN TO MAXWELL FORD (5000 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (512) 443-5000) WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE FAILED. THE REPAIR WAS PERFORMED AT THE COST OF $425. THE CONTACT WAS CONCERNED AS TO WHY HIS VEHICLE WAS NOT INCLUDED IN THE UNKNOWN RECALL. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED TO KEEP THE REPAIR PAPERWORK IN CASE OF A FUTURE RECALL. THE CONTACT WAS TRANSFERRED TO NHTSA. THE FAILURE MILEAGE WAS 36,839.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265955October 3, 2019
FUEL/PROPULSION SYSTEM
MY VEHICLE IS A 2018 FORD FOCUS ST AND HAS A CHECK ENGINE LIGHT THAT INDICATES THE EVAPORATIVE EMISSIONS CANISTER PURGE VALVE TO BE STUCK OPEN WHICH COULD CAUSE THE FUEL TANK TO DEFORM. I EXPERIENCE ENGINE HESITATION AND ALMOST STALLING IMMEDIATELY UPON START-UP AFTER REFILLING FUEL. THIS ISSUE IS ADDRESSED IN AN EXISTING RECALL (18S32) FOR CERTAIN 2012-2018 FORD FOCUS. HOWEVER, MY VIN NUMBER IS NOT INCLUDED IN THE LIST OF CARS THAT ARE AFFECTED AND AS A RESULT, FORD REFUSES TO COVER THE REPAIR EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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