Ford Focus Complaints (2002)

971 consumer complaints on file.

#10038698September 11, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
I HAVE A 2002 FORD FOCUS SE W/ 5 SPEED MANUAL TRANSMISSION AND CRUISE CONTROL PLUS OTHER OPTIONS. ON DATE LISTED, I WAS TRAVELING AT 65 MPH ON A 4 LANE HWY APPROACHING A TRAFFIC LIGHT. THE CAR WAS IN 5TH GEAR W/ THE CRUISE CONTROL ON. UPON TOUCHING THE BRAKE PEDAL TO TURN OFF THE CRUISE CONTROL AND BEGIN BRAKING, NEITHER EVENT HAPPENED. I TRIED 3X TO GET THE CRUISE CONTROL TO TURN OFF BY PRESSING THE BRAKE PEDAL HARD. IT FAILED ALL THREE TIMES. BY THEN, I WAS RAPIDLY APPROACHING A GROUP OF CARS IN BOTH NORTHBOUND LANES OF GA HWY 365 COMPLETELY STANDING STILL WAITING FOR THE LIGHT TO CHANGE. IN RESPONSE TO A RUNAWAY CAR, I ATTEMPTED TO DRIVE OFF THE RIGHT SHOULDER OF THE ROAD; HOWEVER, THE CAR IMMEDIATELY IN FRONT OF ME DID THE SAME. I STRUCK HER CAR ON THE RIGHT SIDE WITH THE LEFT SIDE OF MY 2002 FORD FOCUS SE. MY PASSENGER REACHED OVER & TURNED THE IGNITION SWITCH TO OFF. I WAS ABLE THEN TO BRAKE THE CAR TO A STOP A FEW FEET FROM A CONCRETE CULVERT. THE LEFT FRONT WHEEL OF MY CAR WAS FOLDED APPROXIMATELY 45 DEGREE ANGLE AND THE ENTIRE FRONT END WAS DOWN ON THE GROUND. THE LEFT FRONT TIRE HAD BLOWN OUT. NEITHER CAR WAS DRIVEABLE. THIS IS THE SECOND TIME THIS CAR HAS FAILED ON TURNING OFF THE CRUISE CONTROL WHEN THE BRAKE PEDAL WAS APPLIED. FURTHER, THE BRAKE WEAR INDICATOR HAD BEGUN SQUELING RECENTLY. THE CAR HAD 13040 MILES ON IT AT THE TIME OF THE ACCIDENT. IT WAS PURCHASED ONE YEAR EARLIER. WILLARD FERGUSON
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10038728September 11, 2003
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SERVICE BRAKES, AIR:DISC:PADS, SERVICE BRAKES, AIR:DISC:CALIPER
I HAVE A 2002 FORD FOCUS ZX5 4 DR HATCHBACK MY PROBLEMS STARTED ON 7/21/03 WHEN MY BRAKES LIGHTS, HEADLIGHTS, TURN SIGNAL AND RADIO STOPPED WORKING. I TOOK IT INTO THE DEALERSHIP AND IT WAS REPAIRED HOWEVER NOW THE RADIO WILL NO LONGER RESPONSE TO ME TURNING THE VOL. UP OR DOWN AS WELL AS I ONLY ONLY SET THE TIME ON MILITARY TIME. NOW ON 9/7 MY BRAKES HAVE STARTED TO GRIND. ON 9/11 MY CAR NOW VIBRATES WHEN I ACCERATE AT 60 MPH +. IN THE PAST WEEK I HAVE ALSO NOTICED THAT MY CAR WILL ACCELLERATE AND HESITATE WHEN IN MOTION. IN THE LAST THREE MONTHS MY GAS MILEAGE HAS SLOWLY DECLINED AS WELL. I AM TAKING IT INTO THE DEALERSHIP TONIGHT - BUT THOUGHT I NEED TO REPORT. SEEMS THERE ARE MANY OTHERS LIKE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037532September 9, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
2002 FORD FOCUS HAS FAILURE OF FRONT BRAKE CALIPERS, NEEDS REPLACING OF ROTORS, PADS AND CALIPERS UNDER WARRANTY BUT DEALER REFUSES TO AGREE TO THIS ESTIMATE BY MASTER BRAKE. DEALER SAYS I ONLY NEED PADS AND ROTORS MACHINED. CAR ONLY HAS 14,692 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038364September 8, 2003
SUSPENSION:FRONT:STABILIZER BAR
SWAY BAR FAILS PREMATURELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037490September 8, 2003
SUSPENSION:REAR
PREMATURE REAR TIRE WEAR. 6 TIRES WERE REPLACED BEFORE 27,000 MILES. DEALER SAYS ALIGNMENT IS AT FORD SPECIFICATIONS. DEALER SAID ROTATION AT 3000 MILES IS REQUIRED ON THIS VEHICLE TO PREVENT THIS PROBLEM. OVERHEARD TECH TELLING SERVICE MANAGER THAT THESE CARS DON'T HAVE ENOUGH ADJUSTMENT FOR CAMBER. TIRES CAN NOT BE ROTATED AFTER 5000 MILES BECAUSE THEY CUP OUT AND WHEN MOVED TO THE FRONT CAUSE SEVERE VIBRATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038224September 4, 2003
AIR BAGS:FRONTAL
WHILE DRIVING ABOUT 70MPH ON HIGHWAY AND WITHOUT PRIOR WARNING ANOTHER VEHICLE COLLIDED WITH CONSUMER'S VEHICLE, CAUSING A COLLISION. DRIVER SWUNG AROUND, HITTING THE GUARDRAIL. UPON IMPACT, DRIVER'S SIDE AIR BAG DIDN'T DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10033827August 31, 2003
STEERING, SUSPENSION
PROBLEMS WITH 2002 FORD FOCUS STEERING AND SUSPENSION.*MR *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037741August 25, 2003
ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2002 FORD FOCUS SE ENGINE STALLED.*MR CONSUMER HAD THE FUEL PUMP REPLACED EXPECTING TO REMEDY THE PROBLEM. ONCE THE CONSUMER ARRIVED AT THE GAS STATION AND BEGAN TO FILL THE GAS TANK THERE WAS A PUDDLE OF OIL UNDERNEATH THE VEHICLE, IT WAS THEN DETERMINED THE DEALER INSTALLED THE GAS TANK INCORRECTLY WHICH CAUSED THE LEAK. *TS. ON THE THIRD OCCASION, WHILE DRIVING, THE ENGINE STALLED AND RESTARTED AND THE AUTOMATIC TRANSAXLE/COOLING SYSTEM LIGHT ILLUMINATED ON THE DASHBOARD AND THEN WENT OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034456August 25, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
STEERING WHEEL LOST CONTROL WHILE DRIVING AT NORMAL SPEED. AS RESULT, LOWER AND UPPER BALL JOINTS AND BRAKE WERE DAMAGED. DEALER NOTIFIED. *AK UPDATED 1/11/2006. THERE WAS POPPING AND CLICKING IN THE STEERING WHEEL WHILE TURNING. THIS CAUSED THE CONSUMER TO LOSE CONTROL AND HIT A CURB. THE IMPACT RESULTED IN A BLOWN TIRE. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10033343August 23, 2003
STRUCTURE:BODY:DOOR
SEVERE CREAKING/RUBBING SOUND COMING FROM REAR DOOR ON DRIVER'S SIDE OF VEHICLE. NOISE OCCURS WHILE DRIVING AT ALL SPEEDS. SOUNDS AS THOUGH DOOR IS OUT OF ALIGNMENT OR IMPROPERLY MOUNTED. DEALER HAS ATTEMPTED TO DIAGNOSE AND REPAIR THE PROBLEM ON TWO OCCASSIONS (4 DAYS TOTAL OUT OF SERVICE), AND HAS BEEN UNABLE TO FIX. DEALER MOST RECENTLY STATED THAT SOME CREAKING IS NORMAL DUE TO FLEXING/TWISTING OF FRAME OF VEHICLE WHILE DRIVING. CREAKING/RUBBING, MEANWHILE, IS GETTING WORSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034203August 19, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER NOTICED THAT PASSENGER'S SIDE REAR DOOR WAS OPEN. UPON LOCKING DOOR LATCH IT WILL NOT LOCK IN PLACE, CAUSING, CONSUMER TO SECURE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033064August 18, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TO MY FOCUS IN TO SERVICE JAN 2003 FOR SQUEAKING BRAKES, ROTORS WERE WARPED, BRAKE SQUEAKING SAID TO BE "NORMAL". THEY MACHINE STRAIGHTENED THE ROTORS AND SAID FORD ENGINEERING LOOKING INTO SQUEAKS. AUG. 2003 TAKE FOCUS IN FOR LOUD VIBRATING SOUND. BRAKES AND ROTORS COMPLETELY SHOT. $440 TO FIX. 13700 MILES ON CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032822August 14, 2003
ELECTRICAL SYSTEM:IGNITION:SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION
ON AUGUST 11, 2003 I TOOK MY CAR INTO KOONS FORD OF ANNAPOLIS, TO HAVE THE HAVE THE IGNITION SWITCH TOOK AT, BECAUSE THE KEY WOULD NOT TURN. I WAS TOLD MY SERVICE MANAGER MIKE SHECKELLS, THE SERVICE ADVISOR PETE, AND FACTORY TECH: 063 - RANDALL BOUNDS, AND A CASHIER THAT THIS HAS BEEN A MAJOR PROBLEM WITH MOST OF THE FORD FOCUS, I FEEL THIS I SHOULD BE ON A RECALL NOTICE IF ITS HAS BEEN A MAJOR PROBLEM WITH THE FOCUSES. THAT THE CONSUMERS SHOULD NOT HAVE TO PAY FOR A MAJOR DEFECT WITH THESE VECHICLE. ALSO, I HAD MY FOCUS IN KOONS FOR OF ANNAPOLIS, ON MAY 10, 2003, TO HAVE NEW BRAKES, OIL CHANGE AND TRANSMISSION PROBLEMS. ON THE TRANSMISSION PROBLEMS BECAUSE IT WAS A INTERMITTENT THAT THEY COULD NOT FIND ANY THING.*AK ON JULY 25, 2003, I LEFT MY CAR FOR SERVICE ON THE TRANSMISSION BECAUSE IT WAS SLIPPING OUT OF GEAR COMPLETELY. THEY HAD THE CAR UNTIL AUGUST 7, 2003, WHICH THEY PUT IN A REMFG TRANSMISSION AND C. I LEFT KOONS FOR WITH 1.5 MILES ON THE TRIP METER, I WENT ANOTHER 17.1 MILES WENT THE TRANSMISSIONS SURGED, I E-MAILED MIKE SHECKELL ON AUGUST 8, 2003 WHICH HE DID NOT ANSWER AS OF THIS DAY. I TALKED TO MIKE SHECKELL ON AUGUST 11, ABOUT THIS PROBLEM AND THE ANSWER I GET IS THEY CAN NOT DO ANY EXCEPT TO LET SOME ONE GO ON AT TEST DIVE WITH ME. THIS IS NOT THE ANSWER BECAUSE IT'S A INTERMITTEN PROBLEM AND SOME ONE WOULD HAVE TO DRIVE IT FOR A FEW DAY BEFORE THE TRANSMISSION WOULD SURGED AGAING. I HAVE KEPT RECORD OF THIS PROBLEM IS SURGED AT 18.5 MILES, 93 MILES AND AT 250.0 MILES ON THE TRIP METER. I FEEL THE TRANSMISSION WAS NOT FIXED AND FIXED RIGHT AND ALSO, FEEL THAT THIS IS A SAFETY PROBLEM. I HAVE DONE BUSINESS WITH KOONS FOR OF ANNPOLIS FOR OVER 20 YEARS. MY DAUGHTER IS SCARED TO RIDE IN THIS CAR NOW, AND I DO NOT FEEL SAFE IN THE CAR NEITHER. I HAVE NEVER HAD THIS TYPE OF BAD SERVICE OR INCOMPETENT SERVICE BEFORE, I ALSO FEEL THEY ARE JUST TELLING ME ANYTHING, BECAUSE OF BEING A FEMALE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032397August 7, 2003
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER NOTICED WHILE ACCELERATING THE ENGINE DIED. DEALER WAS CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030945August 6, 2003
STRUCTURE:BODY:TRUNK LID, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
FORD FOCUS: BACK DOOR WILL NOT ALWAYS LATCH. MY SON ALMOST FELL OUT OF THE CAR, THANKFULLY HE WAS STRAPPED INTO HIS CAR SEAT. I SHUT THE DOOR AND WAS DRIVING AWAY WHEN THE DOOR FLEW OPEN. FOCUS IS WHITE,ONLY 1 1/2 OLD AND HAS RUST SPOTS ALL OVER THE CAR. THE TRUNK OF THE CAR HAS THE MOST RUST.THE RADIO DIAL HAS MELTED FEELS LIKE YOU ARE PLAYING WITH BUBBLE GUM. HAVE ALSO HAD PROBLEMS KEEPING THE CAR ON THE ROAD IN RAIN AND SNOW. I TAKE THE TURNPIKE TO WORK AND FEEL THAT I AM GOING TO SLIDE INTO ANOTHER CAR IF I GO FASTER THEN 25 MILES AN HOUR IN THE RAIN OR SNOW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030689August 3, 2003
WHEELS:RIM, TIRES:SIDEWALL, TIRES
TIRE SIDEWALL TOO SOFT TO PROTECT WHEEL RIM AT RECOMMENDED MFG. PRESSURE. RIM BENT JUST DRIVING OVER COMMON DRIVE WAY CURBS. HAD TO REPLACE ALLOY WHEEL .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030642August 2, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD FOCUS SE WAGON PURCHASED 1 YEAR AGO HAS BEEN AT THE DEALER OVER A WEEK. THE AUTOMATIC TRANSMISSION IS SLIPPING ;CAR IS STILL UNDER WARRANTY. THEY ARE REPLACING IT. I WILL BE CONTACTING FORD MOTOR COMPANY AS I HAVE BEEN DRIVINF FORDS FOR THE LAST 17 YEARS. ALSO HAD PROBLEMS WITH THE DOOR LOCKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031913August 1, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING THERE WAS AN ODOR COMING FROM INSIDE OF THE VENT AREA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031932August 1, 2003
TIRES, WHEELS
CONSUMER STATED THAT AFTER HITTING A POTHOLE THE TIRE ON THE RIGHT CAME APART FROM THE WHEEL. AFTER CAREFULL INSPECTION CONSUMER FOUND ALL OF THE WHEELS ON VEHICLE WERE BENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031724July 31, 2003
SERVICE BRAKES, HYDRAULIC
CONSUMER STATES WHEN STARTING THE VEHICLE IN THE MORNING, THE BRAKES WOULD NOT WORK. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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