Ford Focus Complaints (2017)

907 consumer complaints on file.

#11432905September 14, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the engine had experienced rough idling and stalling. On several occasions, the vehicle would not immediately restart. The vehicle was taken to an independent mechanic and a local dealer who both diagnosed that the canister purge valve was faulty and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the vehicle was included in the NHTSA campaign number 19V515000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432404September 10, 2021
UNKNOWN OR OTHER
This vehicle has had 3 transmissions replaced within the 36,000/3 year warranty.It now has 46,000 miles on it,no warranty and is need of another transmission replacement,as it shudders violently,stalls or surges upon stopping.i have reached out to Ford Motor Co. And no one will offer any type of help for repairs,or in getting me out of this death trap and into a safer vehicle,as they are well aware of the known issues per class action lawsuits.My only other option at this point is to file bankruptcy on this vehicle unless you can help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432406September 10, 2021
UNKNOWN OR OTHER
The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds the vehicle jerked, shuddered, and stalled. The vehicle would not immediately accelerate while depressing the accelerator pedal. Additionally, while operating the vehicle the check engine warning light would remain illuminated. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The contact indicated that the transmission had been replaced on three separate occasions. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430939August 29, 2021
POWER TRAIN
The transmission shudders when accelerating, I have also temporarily lost control of my vehicle when merging onto a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430692August 26, 2021
POWER TRAIN
My transmission has been slipping ever since I bought it a yr ago in 2020. It is a 2017 Ford Focus. A few days ago it started making occassional whining sounds. I drove to work and engine light came on and it wouldn't start. Mechanic got it started, moving shifter and rolling it a bit. I drove to shop and they said transmission problem. My friend showed me her 2015 extd warranty on tranny clutch. Ford must not have fixed the problem. I also rode in a 2018 today which she said was also slipping. Do we need another multi lawsuit?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430488August 25, 2021
ENGINE, FUEL SYSTEM, GASOLINE
The contact's girlfriend owns a 2017 Ford Focus. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle would idle and stalled. The fuel gauge was faulty, and the check engine warning light was illuminated. The dealer was made aware of the failure but informed the contact that the VIN was not included in a recall. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the stuck canister purge valve had deformed fuel tank. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was approximately 49,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428547August 10, 2021
FUEL/PROPULSION SYSTEM
Every time I stop the vehicle to fill up the gas tank there are massive issues getting it restarted I am being told it is a faulty cpv valve and there are a huge amount of Fords that are being recalled for these bad cpv valves also occasionally happens while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426666July 27, 2021
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle would not shift into gear. The contact stated that when she disengaged the accelerator pedal and depressed it again, she was able to drive the vehicle however, the warning message "Transmission Overheating, Stop Safely" appeared on the instrument panel. The contact veered to the side of the road, then the warning message "Transmission Hot, Wait Five Minutes" appeared on the instrument panel. The contact stated she waited and when she drove the vehicle, the warning message "Transmission Hot, Wait Five Minutes" reappeared. The contact stated she veered to the side of the road and waited. The contact stated she was able to drive the vehicle to her residence. The vehicle was towed to the dealer who diagnosed that the transmission clutch A and transmission clutch B needed to be replaced. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 9,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422828June 29, 2021
POWER TRAIN
The vehicle only has 34,000 miles on it and I have to get the clutch replaced. I was driving on the highway when I suddenly received a "Transmission Fault Service Now" error. The forks also have to be replaced with this. The car has had regular servicing. I purchased it from a ford dealer when it had 17,000 miles on it. Consumer stated vehicle seems to have the same nhtsa campaign 18V845000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422622June 28, 2021
POWER TRAIN
I have had a problem with my Ford Focus for months. The car jerks, rattles and shakes when I am driving it. I have taken it back to Ford three times. January 2021, I attempted to get an appointment at Autonation Ford on Phillips Highway Jacksonville, FL. I was told that their repairman had COVID-19 and they could not service my car. I called again and was told that their transmission service man quit and that I had to take the car to Autonation Ford in Orange Park on the other side of Jacksonville. Time 1) I took the car to the dealer in Orange Park on March 16, 2021. They told me that it met specifications and they would not fix it under warranty. Time 2) April 14, 2021, I took it to Autonation Ford in Orange Park. I was told the same story. Time 3) June 17, 2021, I took it to Autonation Ford on Phillips highway In Jacksonville, FL. June 19, 2021, My husband [XXX] talked to the general manager [XXX]. He said he would get back to him in writing. He hasn’t. June 21, 2021, I talked to [XXX], the service person at Autonation Ford on Phillips Highway. He said I could pick up the car. He also said that the invoice wasn't complete and he would e-mail it to me. So far, I haven't received it. June 22, 2021, My husband [XXX] contacted Ford Customer Care and obtained a case number from [XXX]. ([XXX]) She said she could not at that time contact [XXX], but she would continue to attempt to contact him and get back to [XXX]. Attempts to contact her at [XXX] and get a written response have also failed. Each time I have been told that it is within specification and fixing it is not under warranty. I also have been told that it can be fixed now if I pay for it. The cost was estimated at $3,000. When it jerks jerks and shutters, it startles me and distracts me from attention on controlling the car. This condition is not safe. I am now mainly using my husband's Tesla. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422335June 25, 2021
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that the vehicle failed to accelerate after stopping for a while at a stoplight or in traffic. Additionally, the engine overheated on occasion. The contact turned off the vehicle and waited for the engine to cool down before restarting the vehicle in order for the vehicle to accelerate. The vehicle was taken to an independent mechanic and diagnosed that the transmission fluid was burnt and had metal shavings in the fluid. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the VIN was not under recall. The approximate failure mileage was 120,095.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421496June 19, 2021
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
Once, my Ford Focus stalled while driving at about 35 mph. Good thing I was in a neighborhood. It could of been worse. I know it wasn’t the battery because I had just replaced it. Also at a later time after refueling it didn’t want to restart. Then the check engine light turned on. Code read P1450. I took it to the dealership and they said the purge valve needed to be replaced. I did some homework and read that Ford, in 2018 issued a recall for approximately 1.5 million select 2012-18 Ford Focus vehicles equipped with 2.0-liter GDI and 2.0-liter GTDI engines for a malfunctioning canister purge valve. However, my Ford Focus didn’t have that recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421223June 17, 2021
POWER TRAIN
The Transmission is slipping and car won't reverse. This is practically a new car. I had it for only two years and it's not drivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418953May 29, 2021
FUEL/PROPULSION SYSTEM
My car stalled unexpectedly when I was parking it. For a while now, my car has jerked when I accelerate and sometimes shudders. My car stalled and died a few months back so I took it to the dealership and had it fixed. I soon realized,however, that the problem remained. I ignored it but my car stalled on me again and I had a hard time restarting it. I had just filled my gas tank up when it was running low and drove it for a while when the incident happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418612May 26, 2021
POWER TRAIN
2017 Ford Focus. Less than 80,000 Miles. Without warning the vehicle losses power while driving and RPM's go up over 4000. Additionally as I approach intersections with my foot on the break preparing to stop, the RPM's, again go up over 4000 and the car lurches forward with foot on break. Emergency Transmission Fault, Service now - RED - on dash, came on after the second incident listed, does not stay on, comes on intermittently. Vehicle no longer goes into reverse. Contacted Ford Corporate 3 times. Opened Case CAS31827768J5S7L3 Known Transmissions issues with these model Fords
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418561May 25, 2021
SEAT BELTS, AIR BAGS
My 2017 Focus RS (build date 20 March 2017, purchase date 16 June 2017; 30234 miles) had the SRS light illuminated on the dashboard. This started as an intermittent issue about a year ago, and progressed to the point that recently the light is always illuminated. Ford provides for a "Safety Restraint System" warranty period of 5 years/60 k miles; my car is still within this coverage period. I decided to bring in the car to my local dealership Gosch Ford Escondido in Escondido, CA to have it inspected and repaired. A technician evaluated the issue and provided the following diagnosis on the service report: "VERIFIED AIRBAG LIGHT, CHECKED CODES, FOUND B0061:13 IN OSCM FOR PASSENGER PRETENSIONER, PERFORMED PPT, FOUND PRETENSIONER TO BE INTERNALLY OPEN. NEED TO REPLACE PRETENSIONER." However, the service department contacted me to inform that the repair would not be covered under warranty and that repairs would be at my cost. I have contacted Ford corporate customer service to escalate and am awaiting a response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416734May 15, 2021
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT ON CODES 1450 AND 0456. HAD DEALER REPAIR. IT WAS CANISTER PURGE VALUE. THEY HAVE A RECALL FOR THIS SAME PROBLEM WITH A DIFFERENT BUILD DATE BUT STATED THAT MINE WAS NOT A RECALL. I STILL HAVE CODE 0456 SHOWING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416188May 11, 2021
POWER TRAIN
TRANSMISSION WILL CHATTER AND CLANK AT TIMES WHEN SHIFTING OUT OF FIRST GEAR. BOUGHT THIS CAR IN 2019 AND STARTED MAKING SMALL CLANKING NOISES A FEW DAY AFTER BUYING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415927May 10, 2021
POWER TRAIN
WHEN ACCELERATING FROM A STOP, THE TRANSMISSION SLIPS. MUCH LIKE A SIMILAR RECALL WITH THE ISSUE OF TRANSMISSION SEALS GOING BAD AND WETTING THE DRY CLUTCH PACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415474May 6, 2021
VISIBILITY/WIPER
THE WINDSHIELD WIPERS COME BY THEMSELVES AND STAYS ON AFTER PARKING THE CAR, STATIONARY, ENGINE TURNED OFF FOR APPROX 30 MIN. 3 DAYS IN A ROW. DEALERSHIP REPAIRED IT FOR LABOR $450!! THE SAME FAULTY SYSTEM WAS IN A RECALL IN THIS TYPE OF CAR SOME YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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