Ford Focus Complaints (2011)

113 consumer complaints on file.

#10969218March 29, 2017
SEAT BELTS, UNKNOWN OR OTHER
"TAKATA RECALL" WE HAVE ALREADY HAD TO REPLACE ONE OF THE SEAT BELTS BECAUSE IT WOULD NOT LATCH AND ALSO THE PASENGER DOOR HAS ISSUES WITH LOCKING AND UNLLOCKING. IT WORKS OCCASSIONALLY BUT NOT ALWAYS. THE 2012 FOCUS WAS REACALLED FOR THIS ISSUE AND 2011 SHOULD BE TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954117February 12, 2017
STRUCTURE:BODY
MY RIGHT REAR DOOR FLEW OPEN WHILE THE VEHICLE WAS IN MOTION AS I WAS TURNING ON TO A CITY HIGHWAY NEAR MY HOME. LUCKILY, I WAS CLOSE ENOUGH THAT I MADE IT HOME SAFELY, HOWEVER THE DOOR WOULDN'T LATCH AT ALL AFTER THIS INCIDENT. WHEN I CALLED THE DEALERSHIP WHERE I NORMALLY HAVE MY CAR SERVICED, THEY SAID THERE ARE MANY RECALLS FOR THIS TYPE OF PROBLEM WITH MANY FORD MODELS, MY MODEL INCLUDED, HOWEVER MY CAR DID NOT QUALIFY FOR THE RECALL BASED ON THE VIN NUMBER AND THAT IT WAS ONE YEAR OLDER THAN THE OTHER MODELS THAT QUALIFIED FOR THE RECALL. THEY COULDN'T GET IT SCHEDULED TO REPAIR THE DOOR LATCH FOR APPROXIMATELY TWO WEEKS, AND OBVIOUSLY IT WAS UNSAFE TO DRIVE WITHOUT THIS PROBLEM BEING FIXED. I ENDED UP TAKING IT TO A DIFFERENT CAR SERVICE COMPANY WHO CONFIRMED IT WAS DEFINITELY A PROBLEM WITH THE RIGHT REAR DOOR LATCH, AND THAT IT NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945844January 17, 2017
UNKNOWN OR OTHER
TRANSMISSION SHIFTS HARD AS YOU DRIVE WITH CRUISE CONTROL ON FOR NO APPARENT REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938554December 29, 2016
UNKNOWN OR OTHER
EXCESSIVE TIRE WEAR. WENT TO ROTATE TIRES AND FOUND WEAR BANDS SHOWING. LESS THAN 19,000 MILES ON 60,000 MILE TIRES. ORIGINAL TIRES WORE OUT FAST, AND THOUGHT IT TO BE PREVIOUS OWNER OR CHEAP TIRES. WAS ABLE TO REPLACE ON TIRE WARRANTY, BUT FAILURE WAS IMMINENT WAS DOWN TO STEEL BANDS ON INSIDE OF WHEEL. PER ISSUES ON INTERNET FORUMS, WHY IS THIS BEING OVERLOOKED?? DO I HAVE TO FRICKEN DIE BEFORE SOMETHING IS DONE?? AT $110 A POP PER TIRE AT A MINIMUM, THE BURDEN ON DRIVERS BECAUSE THIS IS OVERLOOKED IS OVERWHELMING. IS ANYTHING EVER GOING TO BE DONE??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927113November 21, 2016
SEATS
HEADREST ANGLE CAUSES NECK AND BACK PAINS. I'M ONLY 5'5" AND MY WIFE IS 5'4" THE HEADREST LEANS TOO FAR FORWARD GIVING US POOR SUPPORT AND STRAINS OUR NECK, BACK, AND ARMS BECAUSE IT FORCES OUR HEAD TO CONSTANTLY BE PUSHED FORWARD. REMEDIED THIS BY TURNING THE ENTIRE HEADREST BACKWARDS. POOR DECISION BY NHTSA TO MAKE IT A REGULATION BASED ON WHIPLASH STUDY WITHOUT CONSIDERING 99.99% WE ARE JUST NORMALLY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899853August 31, 2016
SUSPENSION
SINCE NEW THIS CAR HAS BEEN EXTREMELY HAZARDOUS TO DRIVE ON SLICK ROADS. THE REAR END ROUTINELY STEPS OUT OR SLIDES OUT UNEXPECTEDLY EVEN WHEN DRIVING IN A STRAIGHT LINE. EVEN ON DRY PAVEMENT THE REAR END HAS A SENSATION OF STEPPING OUT WHEN CORNERING. THE VEHICLE HAS BEEN RE-ALIGNED BY THE DEALER TWICE BUT THE PROBLEM REMAINS. THE PROBLEM OCCURRED WITH THE OEM TIRES AS WELL AS REPLACEMENT PIRELLI TIRES. THIS HAS BEEN AN ON-GOING ISSUE SINCE THE VEHICLE WAS NEW AND EVERY WINTER SINCE. AS DESCRIBED ABOVE THE HANDLING ISSUE IS ALSO ON DRY PAVEMENT IN SUMMER, JUST NOT AS DANGEROUS THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899038August 26, 2016
POWER TRAIN
THE VEHICLE WAS PURCHASED BRAND NEW BUT THE TRANSMISSION HAS ALWAYS SHIFTED ROUGH. THE DEALER SAID IT WAS BECAUSE FORD HAD REDESIGNED THE TRANSMISSION SO IT WOULD SHIFT BETTER AND BE MORE FUEL EFFICIENT. EVEN THOUGH WE COMPLAINED THE DEALER SAID THERE WAS NOTHING THAT THEY COULD DO. CONSEQUENTLY, THIS PROBLEM HAS EFFECTED THE CARS OVERALL PERFORMANCE AND HAS NOW BECOME SO BAD THAT THE CAR IS DIFFICULT TO DRIVE. THE TRANSMISSION SHIFTS ROUGH, JUMPS OR LAUNCHES OUT , SHAKES, HAS HESITATION AND EVEN ROLLS BACK IF YOU ARE ON A HILL. CONSEQUENTLY, THE CAR SEEMS UNSAFE TO DRIVE AS IT FEELS AT TIMES LIKE THE CAR MIGHT JOLT OUT BECAUSE OF THE ROUGH SHIFTING. WHEN THE CAR SHIFTS ROUGH AT HIGH SPEEDS IT TENDS TO PULL IT TO ONE SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884025July 11, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE UNDERCARRIAGE OF THE VEHICLE WAS CORRODED AND WATER ENTERED THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874368June 15, 2016
POWER TRAIN
MY VEHICLE SLIPS WHEN CHANGING GEARS..FIRST STARTED WHEN SHIFTING FROM 1ST TO 2ND..IT'S AUTOMATIC TRANS. THAT WAS YESTERDAY NOW IT STALLS GOING INTO ANY GEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872332June 3, 2016
STRUCTURE:BODY, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE DRIVING 30 MPH, THE DASHBOARD CRACKED WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE THE VEHICLE WAS UNDERGOING AN OIL CHANGE, IT WAS DETERMINED THAT THE ENTIRE REAR WINDOW NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 30,369. UPDATED 07/12/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871979June 2, 2016
POWER TRAIN
TAKATA RECALL I WAS COMING UP TO A STOP LIGHT READY TO PUSH THE CLUTCH IN TO SLOW DOWN. I TRIED TO PUSH IN THE CLUTCH AND IT WAS STUCK. I LET MY FOOT OFF AND TRIED AGIAN. THE CLUTCH WENT DOWN. I THOUGHT THAT WAS ODD AND DANGEROUS. I WAS GLAD MY WIFE WASN'T DRIVING. I WANTED TO PULL OVER AND SEE WHAT WAS GOING ON. I GOT IN THE TURN LANE. WHEN I PUSHED THE CLUTCH IN TO GO THE CLUTCH WENT TO THE FLOOR AND I WAS STUCK IN THE TURN LANE. IT WAS A BUSY ROAD, BUT I WAS OFFERED HELP AND WAS ABLE TO PUSH IT THROUGH THE LIGHT AS IT CHANGED. I NOTICED THAT THE CONNECTION FROM THE CLUTCH TO THE PEDAL WAS BROKEN. A PLASTIC PIECE HAD BROKE. THE CAR ONLY HAS 57000 MILES. I FEEL LIKE I WAS LUCKY NOTHING HAPPENED. THAT PART SHOULD NOT BREAK ON A CAR. I WANT TO FEEL SAFE WHEN ME OR MY WIFE ARE DRIVING OUR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855333April 13, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION SHUTTERED WHILE DRIVING AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE VEHICLE SHUTTERED AND HESITATED, BUT STATED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE VEHICLE EXHIBITED THE SAME FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,719. UPDATED 08/03/16*LJ THE CONSUMER STATED SEVERAL ADJUSTMENTS WERE MADE TO THE CLUTCH. HOWEVER, THEY WERE ONLY TEMPORARY FIXES. UPDATED 08/09/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839489March 2, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHEN THE LOCK BUTTON WAS DEPRESSED ON THE FOBIK KEY, THE DOORS LOCKED BUT WHEN THE UNLOCK BUTTON WAS DEPRESSED THE FRONT AND REAR PASSENGER SIDE AND REAR DRIVER SIDE DOORS FAILED TO UNLOCK. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE FRONT AND REAR PASSENGER SIDE AND THE REAR DRIVERS SIDE DOORS LOCK WITHOUT WARNING. IN ADDITION, WHEN THE VEHICLE WAS STOPPED, THE DOORS FAILED TO UNLOCK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS DIRT IN THE LOCKING MECHANISM. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839577March 2, 2016
STEERING
TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE TRAVELING APPROXIMATELY 35 MPH, THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE "POWER STEERING FAILED" AND "CHECK POWER STEERING NOW" MESSAGES APPEARED. THE STEERING WHEEL BECAME STIFF AND WOULD NOT TURN. THE CONTACT BOUNCED INTO A CURB AND STOPPED THE VEHICLE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE STEERING SEIZED. THE DEALER WAS NOTIFIED, BUT THE MANUFACTURER WAS NOT. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838958February 29, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD ABNORMALLY VIBRATE WHILE IDLING. THE FAILURE HAPPENED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837343February 20, 2016
UNKNOWN OR OTHER
THE DRIVER SIDE DOOR WILL NOT LATCH AND NOT LOCK. I HAVE TO DRIVE THE CAR HOLDING THE DOOR WITH ONE HAND AND HOLDING THE OTHER HAND ON STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837123February 19, 2016
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE AND CLOSING THE DRIVER SIDE DOOR, THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,423. UPDATED 04/22/16*LJ THE VEHICLE WAS REPAIRED ON 02/22/16. UPDATED 05/05/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836943February 18, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE PARKED, A STRONG ODOR OF FUEL WAS COMING FROM THE VEHICLE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V793000(FUEL SYSTEM, GASOLINE) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836745February 17, 2016
ELECTRICAL SYSTEM
THE RIGHT POWER WINDOW GOES UP AND DOWN SEVERLY SLOW, DURING THIS ACTION THE WINDOW EMITS AN ELECTRICAL WIRE BURNING SMELL. (BOTH STATIONARY AND MOVING) OUT SIDE TEMP WAS 24 DEGREES, SPEED WAS APPROX 5MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824931February 8, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVERS LOW BEAM HEADLIGHT DOES NOT WORK DUE TO FAILURE IN UNDER DASH FUSE BOX/ SMART JUCTION BOX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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