Ford Focus Complaints (2017)

907 consumer complaints on file.

#11459888April 6, 2022
WHEELS, UNKNOWN OR OTHER
Was advised during service at the Ford dealership that I purchased the vehicle new from, that lug nuts were compromised and needed to be replaced. Was told the lug nuts had expanded and softened and were compromised. This is a safety issue. Wheel could come off of axel at anytime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459538April 4, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that after refueling the vehicle, the RPM gauge was fluctuating while starting the vehicle. The vehicle was taken to the dealer where it was diagnosed with a canister purge valve failure. The dealer informed the contact that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459079March 31, 2022
AIR BAGS
The contact owned a 2017 Ford Focus. The contact stated while driving 30-35 MPH an incoming vehicle ran a stop sign and crashed into the front of the vehicle. The front end of the vehicle was severely damaged due to the impact. The air bags did not deploy. The contact mentioned that her son was in the vehicle at the time of the failure. There were no injuries reported. A police report was filed. The vehicle was towed to an independent mechanic where it was declared a total loss. The other vehicle involved was able to be driven from the scene. A dealer as not contacted. The manufacturer was informed of the failure. The failure mileage was 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459009March 30, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at approximately 55 MPH, the vehicle was shuddering while decelerating. In addition, the accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that the accelerator pedal was depressed several times before the vehicle started to operate as needed. The vehicle was taken to an independent mechanic where it was diagnosed that the transaxle dash clutch and fly wheel needed to be replace. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458613March 28, 2022
POWER TRAIN, UNKNOWN OR OTHER
TRANSMISSION FAILURE, car shudders when starting from take off, will not go forward while in gear, engine light came on, would not go into reverseye, I could have been rear ended struck, Unknown if anything else was an issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457757March 22, 2022
ENGINE
Electric propulsion system shut down while driving on westbound interstate 495 in queens county. Stop Safely Now (SSN) red warning light on the instrument cluster appeared and I was forced to coast down a hill in neutral. Unable to restart car and became stuck in side of parkway exit ramp. Car then had no power with 12v battery going dead just trying to keep radio on. Third time SSN light has come on while driving. First time while actually stuck in traffic that the car shut itself off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457233March 18, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that after the battery was replaced, the vehicle cut not reverse when needed. The vehicle was taken to the dealer where it was diagnosed with transmission control module failure due to a faulty battery. The dealer repaired the transmission. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456861March 15, 2022
FUEL/PROPULSION SYSTEM
Code p1450 canister value vacuum. I had this fixed last year, and it's back. Other vins for this model recalled but not mine. My Vin should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456868March 15, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The vehicle had previously had two transmissions replaced. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed and the engine revved, but the vehicle hesitated to accelerate. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455132March 4, 2022
UNKNOWN OR OTHER
There is an app by Ford, its called Ford Pass. When I install the app, I have to provide the VIN of my vehicle. When I open the app, I am told that there is a recall on my vehicle. When I touch the Recall icon, there is text that says that I am to pay to have this recalled performed. This does not seem right to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455019March 3, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the purge valve had failed. The contact stated that the vehicle was repaired; however, upon replacing the engine coolant, she noticed that the coolant was leaking from the coolant hose. The vehicle was taken back to the independent mechanic who replace the coolant hose. The contact stated upon starting the vehicle a few days later, the vehicle started with delay and the transmission was slipping while driving. The check engine warning light illuminated. The vehicle was taken back to the independent mechanic who diagnosed that the vehicle was overheating, and the thermostat was replaced. Additionally, the independent mechanic diagnosed that the transmission had failed. The vehicle was not repaired. The contact stated that the vehicle was overheating while driving and smelled very hot. The check engine warning light illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they had already covered the transmission repair in the past and could not assist as her VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train). The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454667March 1, 2022
POWER TRAIN
The transmission in this car has burned a clutch up at 30k miles and replaced by Ford after having to twist their leg to do it. 10k miles later it was slipping again. Currently it is at 70k miles and the clutch is going out again. Ford refuses to take responsibility for this faulty transmission since it is a 2017 model and not included in the class action suit for the model just a year prior, although it is the same transmission. The slipping, stalling and jerking is a danger when pulling out into traffic and I hope it does not cause me to get in an accident and have to sue them for even more than I need to sue them for now for selling me faulty unsafe junk that doesn't last and puts my families life at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453268February 21, 2022
FUEL/PROPULSION SYSTEM
My check engine light is on, had it diagnosed as P0171, my vehicle has been acting like it's going to stall while driving and consistently stalls after put gasoline in the car. I looked up what the P0171 code meant and it was for the Canister Purge Valve. There is a recall for this problem with the 2012-2017 Ford Focus. My problem is exactly as described by the manufacture in the recall and all the comments on several places where they talk about the exact same issue. I'm worried that my car will stall out while I'm driving it, It does try to stall when stopped at traffic lights. I looked up my VIN#[XXX] under the recall the NHTSA recall 18V735000, but my vin# comes up as no recall. I'm having the exact same problem with my Canister Purge Valve as the recall describes, currently I cannot get my car inspected because of this code. I need my car to get to work every day and also my daughter drives my car sometimes too and I'm worried that this car will stall while she's driving it and cause a serious accident. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452374February 17, 2022
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact, an independent mechanic, examined the vehicle and diagnosed that the powertrain control module (PCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was provided. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452001February 14, 2022
UNKNOWN OR OTHER
Everytime i press on the gas from a slow speed or from a complete stop, the car shakes and shutters until it finally starts to go. I have brought this to multiple dealers who have told me it is the transmission and that we shouldn’t have the transmission replaced because it will just go bad right after because ford purposely made them this way. My safety is put at risk because as the car struggles to bring itself to speed, i am almost stuck where i am, leaving me vulnerable in intersections for seconds until it catches up. Cars behind me have gotten aggressive and honked before because of how long it takes my car to speed up. They have sped past me, scaring me half to death. I have brought this to individual mechanics and the ford dealer himself who confirmed it’s the transmission. There were never any warning messages ever. This happens everytime i press the gas from a complete stop or a very slow speed, it started aroudn when i got it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451680February 12, 2022
FUEL/PROPULSION SYSTEM
I HAVE PROBLEMS WITH THE CANISTER PURGE VALVE. IN THE NHTSA SAFTY RECALL, IT DECRIBES PERFECTLY WHAT HAS BEEN GOING ON WITH THE CAR AND IS GETTING MUCH WORSE. AFTER PUTTING GAS IT STALLS EVERYTIME. SLUGGESH ACCELERATION..STRONG SMELL OF GAS AS PUTTING GAS IN TANK...EVERYTHING THE SAFETY RECALL DECRIBES IS WHATS HAPPENING. WHY WHY WHY IS MY VIN NOT LISTED WITH THE RECALL???? 2017 FORD FOCUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450358February 4, 2022
UNKNOWN OR OTHER, POWER TRAIN
CAR WILL SHUTTER FROM A STOP TO ACCELERATE TO SPEED. SCARY SOME TIMES THINKING YOUR GOING TO LOSE SPEED AND GET HIT. THIS HAPPENS MANY TIME, BUT BELOW YOU ONLY ALOW FOR ONE DATE OF INCIDENT, HAPPENS ALMOST EVERYDAY I DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447749January 17, 2022
FUEL/PROPULSION SYSTEM
Faulty purge valve. Vehicle began to struggle restarting after each fuel fill-up. When vehicle had less than half a tank of gas, it would stall in slow traffic leaving the driver stranded on the road amongst moving cars. Contacted Ford dealer and was told that this vehicle was not under recall despite other 2017 Ford Focus being recalled for a problem with the purge valve. Upon further research, the recall addressed safety issues that were the same as what we were experiencing with our vehicle. Our local mechanic identified the problem as a faulty purge valve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446936January 10, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2017 Ford Focus. The contact stated that while driving 40-45 MPH with the cruise control engaged and making a turn, the vehicle independently accelerated. The contact applied the brake pedal for 30 minutes. The contact called the local dealer and was informed there were no recalls on the VIN. The contact then called Crain Ford of Little Rock (4601 Colonel Glenn Plaza Dr, Little Rock, AR 72210, (501) 436-0341) however, the vehicle was diagnosed or repaired. Additionally, the contact researched the failure and stated that when she placed her foot underneath the accelerator pedal it stopped the vehicle from accelerating. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 23,054. Consumer stated battery corroded and has been replaced.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446494January 6, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
My 2017 Ford focus, after fill up the gas tank had difficulty to start on. . I went to the dealer about this issue because the check engine light has pop up, and had the issue each time when fill up the tank. They has told me that the issue was with the CANISTER PURGE VALVE, and will need replace it. I did and pay almost $400. I found in internet the below link that show: FORD MOTOR COMPANY ISSUES RECALL IN NORTH AMERICA FOR SELECT 2012-18 FORD FOCUS VEHICLES FOR MALFUNCTIONING CANISTER PURGE VALVE. https://media.ford.com/content/fordmedia/fna/us/en/news/2018/10/25/ford-motor-company-issues-recall-in-north-america-for-select-201.html For me is to much casual that my car in the same range of the year have the issue with the same part reported. Dealer has told me that my car do not have any recall but i think Cars like mine, have the same issue. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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