Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11438899November 1, 2021
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 35-45 MPH, the vehicle inadvertently stalled temporarily. There were no warning lights illuminated. The contact stated that the failure had been reoccurring while driving uphill and while driving at slower speeds. The contact stated that the vehicle would also hesitate to respond when accelerating from a complete stop. The contact stated he received an unknown recall notification from the manufacturer for transmission control module failure however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 52,000. Parts distribution disconnect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436517October 12, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
Transmission stopped working after overheating of engine. Clutch stopped working as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435539October 5, 2021
UNKNOWN OR OTHER
The door latch on my driver side rear door just stopped working and it won’t shut at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434760September 28, 2021
UNKNOWN OR OTHER
The contact owns a 2015 Ford Focus. The contact stated that she had discovered that her vehicle had been placed under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact took the vehicle to a dealer; however, upon return of the vehicle, the contact stated that the vehicle stalled while driving home at 35 MPH. The contact stated that the check engine warning light had illuminated the instrument panel and that the vehicle eventually restarted after multiple attempts. The dealer was notified of the failure and an appointment was made to have the vehicle serviced. The failure persisted and the contact had the vehicle towed to the dealer. Once the vehicle was back in the possession of the dealer, they informed her that due to the size of the fuel tank, they could not repair the vehicle. The contact was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 66,844.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434074September 23, 2021
BACK OVER PREVENTION
The contact owns a 2015 Ford Focus. The contact stated while reversing out of her driveway, the “Contact Dealership” appeared on the rearview camera of the vehicle. The dealer was notified of the failure and referred the contact to the manufacturer. The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was taken to an independent mechanic who diagnosed that the rearview camera module had failed and needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433276September 16, 2021
STEERING
The steering assist on on our 2015 Ford Focus failed at 35,000 miles as I was backing out of the driveway. The steering fault was indicated on the dashboard and the car became very difficult to steer. Had I been driving on the street or expressway this very well could have resulted in a serious or even fatal accident. I checked with the dealer to see if a Ford safety recall had been issued. There was no safety recall on this year Focus. Sure seems like Ford should issue a safety recall regarding this issue since there is one for the 2014 Ford Focus and other Ford cars. It is the same steering assist unit. The car was undrivable, of course, and the local authorized Ford dealer charged me $2,470 to replace the steering gear. It was in the shop for more than a week. My wife and I are retired on a fixed income and an unexpected $2,470 expense is devastating to us. We bought this car hoping to keep it forever and save money along the way. After dealing with the defective transmission, sync that doesn't, radio and brake repairs we see now this was a big mistake. My grandfather built Model Ts in Detroit and both of my parents were Ford employees in Dearborn their entire adult life. We have always been a Ford family. I will never buy another Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432924September 14, 2021
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
While driving to work, my transmission started to slip. On the freeway, if I pressed the gas pedal, my car would NOT go faster. Instead, my engine would rev to almost redline and my car would continue to coast, but loose momentum. Once the transmission downshifted to a lower gear, then the transmission would begin to work. Once I got into the City, I almost rear ended someone when the transmission surged. I was pushing the gas through an intersection, and suddenly my car lurched forward, the tires squealed, etc. I had to slam on my brakes to avoid slamming into the car in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432383September 9, 2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
My car shut off randomly in the middle of lane and on the highway too. My car show "system fault". Didn't start until I put a new battery. The next day it happened again it show again "system fault". So I change a wire sensor that connects to the battery. It work then while you are driving it stop or when you are parked too. I really don't want to drive I'm afraid I get into a accident while on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431756September 4, 2021
UNKNOWN OR OTHER
The vehicle is slow to move when put into gear, (or from a stopped position on the road), and then suddenly lurches forward. This has been reported to several FORD car care centers but they do nothing about it and expect the driver to "adapt" to the way the car handles. This can cause an accident when making a turn from a stop because there is no acceptable predictability of it happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431199August 31, 2021
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2015 Ford Focus. The contact stated while accelerating from a traffic light, the clutch failed to operate as designed. The contact was unaware if any warning lights were illuminated. The contact stated she heard an abnormal noise. The contact took the vehicle to the local dealer, where it was diagnosed with needing the clutch to be replaced. The vehicle was repaired but continued to experience failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V169000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430784August 27, 2021
UNKNOWN OR OTHER
RPM jumps when pedal is not pushed. Car has issues going into reverse. TCM issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430236August 23, 2021
FUEL/PROPULSION SYSTEM
The engine on the car stalled shortly after the vehicle purchase from a local dealer (within less than two weeks), The dealer claimed that he never had a such issue, I had to get the car towed to a local Ford dealership then they found out the issue was the purge valve sticking causing negative pressure in the gas tank, so they ended up replacing the purge valve and updated the PCM which should have been addressed by the Safety Recall 18S32 & Safety Recall 19S22. What makes me confused is that when I did VIN lookup , my car was not affected, however the issue I had seems to be the exact match of those two recalls I mentioned. I nearly paid $800 after tax and this seems quite upsetting after I found out Ford had to recall nearly 1.5M cars for the same issues which excluded my vehicle. Is there anyway appeal this issue? I highly believe that Ford is responsible for those two issues I had to pay for. I attached the dealer invoice that explained what they did to fix the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429550August 18, 2021
ENGINE, POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated the vehicle failed to accelerate over 25 MPH. The vehicle was jerking while shifting gears. The vehicle overheated and shut down however, the vehicle was restarted. The check engine warning light was illuminated. The transmission warning message was displayed. The vehicle was taken to the local dealer on several occasions and diagnosed that the transmission module needed to be replaced. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 72,664.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425943July 22, 2021
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the vehicle shuddered without warning. The contact then received notification of NHTSA campaign number: 18V169000 (Power train). The vehicle was taken to a local dealer where the recall was serviced, and the clutch was replaced. The vehicle was repaired however, the failure recurred a year later. The contact then took the vehicle back to the dealer where it was diagnosed with the clutch needing to be replaced. The manufacturer had been informed of the failure and informed the contact that they could not assist due to the warranty being expired. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423427July 5, 2021
UNKNOWN OR OTHER
I hit a deer, lost control of my vehicle and rolled it twice. None of my air bags deployed and my 911 assist never dialed 911.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11423155July 1, 2021
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
Faulty cannister purge valve causing rough idle, stalling. Code P1450. Dealership has "fulfilled" recall requirement by re-flashing the ECU, without our knowledge or permission. Now that part is actually failing, they will not fix under the recall. This is a KNOWN problem and they try to "fix" is for free while its still working so they can make money off it later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422947June 30, 2021
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that the check engine warning light had been illuminating from the time the vehicle was purchased. The vehicle was taken to the dealer, where no issue was found. The contact also stated that the vehicle failed to reverse when the gear shifter was shifted into reverse. There were several unknown warning lights illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422585June 28, 2021
STEERING
The contact owns a 2015 Ford Focus. The contact stated while driving 55 MPH, the steering box started making a grinding sound. The vehicle became difficult to steer. There were no warning lights illuminated. The contact stated he was able to drive the vehicle to the dealer and it was diagnosed with the steering box needing to be replaced. The manufacturer was made aware of the failure and referred the contact to the dealer. The failure mileage was 72,254.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421943June 23, 2021
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
- power steering system, steering assembly - the power steering stopped working suddenly - yes, both a Ford dealer and an independent mechanic saw the failure code on the computer - steering fault light flashes on the dashboard at the same time as the issue happens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421971June 23, 2021
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2015 Ford Focus. The contact stated while driving 55 mph, the check engine warning light was illuminated and the RPM started to rise. The contact also stated it the vehicle was rough when shifting gears. The contact was able to drive to his residence. The contact called a local dealer and made them aware of the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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