Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11453246February 21, 2022
FUEL/PROPULSION SYSTEM
My car‘s check engine light came on, then the whole car suddenly shut off while I was driving down the highway. After getting it restarted, I filled it with gas and after beginning to drive it, the car shut off again. I have run a code on the check engine light and it stated that the EVAP hose needed to be replaced. I called the dealership and they said that it was likely the CVP as this caused the same issue and multiple vehicles were having to have them replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453269February 21, 2022
WHEELS
Two part lug nuts experience swelling over time and make removal of the lugs very difficult and may result in the lugs not being adequately tight when the wheel is put back on. The dealer confirmed that this is a known problem and when they repair this issue, they use an after market lug that is not a two part lug, and therefore doesn't have the swelling issue. I was not aware of this problem till my most recent annual inspection and when I expressed surprise, the dealer mechanic stated that even though Ford is well aware of this issue, Ford will not cover this item and its the owner's problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453136February 20, 2022
STEERING
My vehicle began making loud rubbing noises when turning and then in addition, progressed to having trouble steering. I took it to a shop that advised me that I needed a new rack and pinion steering system. I took the vehicle home and when I went to get return to the garage to have it replaced, the car would not turn at all except with extreme force; I had to have it towed. I had to pay for an entire new rack and pinion steering (and labor) and for the front end to be aligned after. I checked and even though there are numerous complaints, there is no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452703February 18, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while her son was driving approximately 20 MPH and depressing on the accelerator pedal, the vehicle started to shudder. The contact stated no warning light was illuminated. The driver was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission clutch assembly to be replaced. The vehicle was not repaired. Upon investigation, the contact became aware that the vehicle was serviced under NHTSA Campaign Number: 18V169000 (Power Train) in 2019 under the previous owner. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451278February 9, 2022
POWER TRAIN
While returning from vacation, my transmission failed with only a displayed message that the transmission was hot and to stop for 5 minutes. I immediately pulled off the highway and parked the car for 15 minutes. The message cleared and I proceeded to drive about another 15 miles and the car lost power to the transmission while in traffic on the interstate. I had to make a lane change and pull off the road. Fortunately I was close to a vehicle repair facility so I drifted to the facility. They immediately evaluated the problem and I was told the transmission had completely failed, which apparently is an issue that Ford was aware of during manufacture. This failure could have caused a crash because I had to switch lanes with perfect timing to prevent an accident. The repair facility contacted a Ford Technician about a mile away who came and tested/evaluated the transmission and confirmed that it had a total failure. From the first warning message until the complete failure was within a ten minute period after allowing the first warning message to clear from the 15 minute cooling period. I am still waiting on parts and repair bills as of 02/09/2022. They will be forwarded as received. This will be the 3rd transmission installed on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449709February 1, 2022
STEERING
I was driving home from work when I got a "steering fault" notification, followed by very limited control over my vehicle's steering system. I was going between 55-65 miles, as I was on an expressway, and came very close to colliding with other vehicles on multiple occasions. I was able to make it home and then when I went to drive it to the shop for repairs, I received the "steering loss" notification and I could no longer move my vehicle. There are quite a few noted complaints about Ford's power steering assist failing with the Focus and many other models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449101January 27, 2022
FUEL/PROPULSION SYSTEM, ENGINE
Vehicle looses all power while driving on freeway. Gas guage inaccurate, after filling gas and driving 150 miles it is out of gas without warning and will loose power under any operating condition. This has happened numerous times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448493January 23, 2022
STEERING
I started to notice a rubbing sound when I would turn the steering wheel. I also noticed when I turned the wheel to the right, there was a slight hesitating resistance. A week later, I was going down the highway about 70 mph, when a warning message popped up “power steering fault”. At that moment, the steering completely lost power and it was difficult to steer. Going at that speed on a busy highway was very dangerous. Without any power steering, in heavy traffic, I had to manually steer my way from the speed lane to the right outer lane to take the exit. I had to cancel mission, turn around and go back home, hoping to get back safely. I was put at risk and so were other folks on the road, that day. I haven't taken my car for repair yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446656January 7, 2022
STEERING:RACK AND PINION
The contact owns a 2015 Ford Focus. Four years ago, the contact stated that while driving at 40 MPH, excessive force was needed to steer his vehicle without warning. The vehicle was taken to a dealer and the rack and pinion were replaced. Recently, the contact stated that while driving at various speeds, an abnormal creaking noise would emit from the power steering without warning. The vehicle was towed to Woody Sander Ford (235 W Mitchell Ave, Cincinnati, OH 45232) and he was informed that the rack and pinion needed to be replaced. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle; the contact was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446111January 4, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM
Check engine light went on 2 minutes later a notification came on dash saying transmission hot safety pull over for 5 mins. Sat there for an hour scared to drive it cause I didn't want to make worse. When I went to drive home it struggles shifting into 1st and not even 3 mins after it shakes into 2nd gear it notifies me that transmission is hot to pull over. I will not drive it afraid it could catch fire and won't shift Car in a shopping plaza waiting to tow to house. Called 2 shops in Canton Ohio and they both said not a shop in town would touch the dual clutch transmission to take it to ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445493December 29, 2021
STEERING
The contact owns a 2015 Ford Focus. The contact stated that while starting the vehicle, the power steering assist failed, and the steering wheel locked up. The vehicle was towed to the dealer and diagnosed with electric power steering module failure. The electric power steering module needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444666December 22, 2021
ENGINE, FUEL/PROPULSION SYSTEM
My 2015 ford focus has continually stopped in traffic causing a safety risk to other drivers and myself. I've taken it in for recalls and repairs but the problem still exists. The front rail hp switch was replaced and the hp fuel pump was replaced too. I'm afraid for people and my life. I have googled the problem and I see thousands of people have the same problem and can't get it fixed without dumping thousands of dollars into it. This has gone too far. I need help. Please. I'm old and not rich.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443747December 14, 2021
POWER TRAIN
CLUTCH ASSEMBLY part of Ford recall. This vehicle had CLUTCH ASSEMBLY recall repair in 2017, 2018, 2019. I purchhased in Jan 2019 & NO info regarding ongoing SAFETY issue of this CLUTH ASSEMBLY failure was ever disclosed to me by dealership, King's Ford Cincinnati, Ohio! I now am told it needs the 4TH repacement of CLUTCH ASSEMBLY @ the cost to me of over $1800.00!. This is a total failure on Ford Company & the dealership that sold me this car without disclosure! I am on a fixed income, senior citizen with an active life to live and should not have to endure the cost or more importantly the SAFETY ISSUE on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443505December 12, 2021
POWER TRAIN
We have brought the vehicle in twice to the dealership, once at 30k miles and another at 64k miles for a clutch replacement in the automatic transmission due to shuddering. It is now at 88k miles and the clutch is shuddering again. Ford reuses to fix the problem even though this is the third instance of this issue occuring. This shuddering makes merging unsafe as the vehicle hesitates and the car jerks back and forth. It extreme cases, it causes motion sickness to the passengers. Shuddering takes place up to third gear which does not help the driver concentrate and negotiate traffic if the car is shaking or jerking back and forth. There is a constant fear that the vehicle will just fail in the middle of traffic and we will be stranded. No illuminated lamps on the dash board to indicate a potential code. As stated before this vehicle has been brought to Ford twice already and the part they replaced keeps failing at roughly every 30k miles. We have tried to work with Ford to have them fix the problem but instead of replacing the faulty part they now want to charge us $2500 dollars. Why does the transmission seem to fail at every 30k miles? The dealership does not return our calls: we have called roughly 10 times and left messages. When calling Ford directly they state we have to bring it to the dealership, the same dealership which does not return our calls. Having a component in the transmission that makes it unsafe to drive is unacceptable. What makes it even more unacceptable is the fact that Ford has replaced this part 2 times already and it is failing again just 30k miles later, but now it somehow is not covered under the part warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442898December 6, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated that while operating the vehicle the engine would stall while idling causing the driver to restart the engine while in traffic. The vehicle was then taken to the local dealer who performed a reprogramming of the powertrain control module under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). Approximately one week later the failure reoccurred. The vehicle was taken back to the local dealer who diagnosed that the canister purge valve was faulty and needed to be replaced. The contact was told that the repair cost was not covered under the recall although the failure and the failure part was listed in the recall that was previously serviced the week before. The manufacturer was then contacted regarding the failure but no assistance was provided. The failure mileage was 92,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441969November 29, 2021
UNKNOWN OR OTHER
I financed this car with Wii Auto in Arizona , I have had work done multiple times trying to fix the problem and nothing Wii auto mechanic or Ford dealership can figure out the problem. Every time I get my car out the shop and spending all this money “to fix the problem” my car does the same thing. My car will shut off while I’m driving because it thinks it’s over heating. I’ve had my battery replaced, fuel pumps/modules replaced, coolant tank replaced, everything they can thing of. I haven’t drove my car in months and I’m still making payments because when I try and talk to the dealership they basically say oh well, the car in my eyes was sold to me as a lemon my car has been in the shop more times than I can think. I have all the paperwork and I feel so helpless because every time I try and talk to Wii Auto they just brush me off like it’s not a major problem. I almost lost my life in this car because it shut off while I was driving in the freeway. I’ve even gotten loaner cars from this dealership when they were “working on my car” and they’ve done the same things like shut off on me or even almost cost me my life because the back tires were literally coming off the car. I’m in need of help. I’m tired of making payments on a car I haven’t even got to drive. I had to literally go and financed a whole Different car from a different dealership because Wii Auto won’t help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441179November 21, 2021
POWER TRAIN
I have read multiple reports on ford focus from 2012 and newer having the same issue as me. I was driving one day and the car started to rev, shake and drastically slowed down then the check engine light came on as I was almost rear ended. I took an obd reader and got code P07A5 came back to transmission friction element B stuck on. I Have found I’m not the only one with this issue I feel ford should be responsible to fix this problem before someone gets hurt or killed from the car just at random not wanting to go and shake violently. My car only has 89,000 miles for a 2015 it shouldn’t be having this kind of problem already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439914November 9, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2015 Ford Focus. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The contact stated that while driving at 55 MPH, the "Brake fluid level low" warning message was illuminated. The vehicle was taken to an independent mechanic and diagnosed with transmission control module failure. The mechanic informed the contact to take the vehicle to a dealer for repair. The vehicle was towed to the dealer, but the dealer informed the contact that it would be 2–3 days before the vehicle could be diagnosed. The vehicle was not repaired and was towed to the contact's residence. The contact also contacted another dealer, Dick Smith Ford (9505 E State Route 350, Raytown, MO 64133). The dealer informed the contact that the transmission control module was on backorder. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439343November 4, 2021
POWER TRAIN
Loss of power to transmission, extended warranty not honored on repair
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438840November 1, 2021
POWER TRAIN
A message keeps coming up on my car saying that the Transmission is over heating and my car is will stall out and stop driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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