Ford Focus Complaints (2018)

837 consumer complaints on file.

#11573006February 20, 2024
SERVICE BRAKES, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact's wife was driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the brakes were inoperable. The contact's wife had to slam on the brake pedal to stop the vehicle. The contact stated that the brakes locked up and the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed with a failed engine due to a faulty oil pump. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572491February 17, 2024
ENGINE, UNKNOWN OR OTHER
I purchased this vehicle from a dealer on 10/3/2022 and have had some issues, and 1/22/2023 my oil light came on and i took the car to a Tires plus who said it was a camshaft sensor, and the engine was vibrating to only have the engine light come on later. Called dealership only to find that they closed shop and you have to reach out via email/text. I was told to take to a mechanic which I then took to Jensen who said that the engine was shot, could not be fixed but would have to be replaced. I contacted the dealer again via text letting them know..I did purchase an extended warranty through the dealer and they sent out their 3rd party inspector who assessed it as the same. NOW the warranty place wants to know WHY the engine failed in order for them to repair and even in that ..they said IF what caused it falls under their' do not cover' then they will not cover it. I have contacted the loan people prior to even this, the dealer (prior to this) about issues but they kept stating that nothing was wrong along with some cosmetic issues as well that they attempted to patch up..seatbelt was not working properly so they attempted to fix but still was tight and you have to pull to get it to roll up into the slot. My vehicle is now inoperatable and I have been w/o a vehicle since the date of engine failing. I also discovered other issues that were noted after the fact that were not revealed to me at the point of sale. (yes this is a branded title, and i was informed that the vehicle was ONLY hit on drivers door but was fixed, however via the warranty company who looked up CARFAX I was informed that there was way more damange to this vehicle then I was told). I am unsure what my next step and if you can give me some options of what I should do next would be great.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572510February 17, 2024
SERVICE BRAKES, ENGINE
While driving on I75 the car started to act funny. No issue indicating lights came on the dash board. I exited the highway and the brakes did not work. I was able to get the car to eventually stop without damaging anyone. I had to use the hand break. My foot had the break peddle all the way to the floor and that would not stop the car. Once the car was stopped the check engine light came on when i tried to start the car. The car was towed to the nearby Ford dealership who determined the oil pump failed which caused the turbo to fail and 2 of the 3 pistons to fail. Engine, oil pump and turbo all had to be replaced. The break pump also had to be replaced. These were all related to the oil pump failure. This could have been so much worse had i had to slow down or come to a sudden stop on the highway. Or if there was any oncoming traffic at the exit intersection i had to go through without breaks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572532February 17, 2024
POWER TRAIN
Only after 30,000 miles the clutch became defaulty. Vehicle is unable to go in reverse and CLutch B is stuck engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572279February 16, 2024
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2018 Ford Focus. The contact stated that while operating the vehicle, the screen display would intermittently malfunction and display a black screen. During the failure, the backup camera became inoperable. The vehicle was taken to local dealer who diagnosed the vehicle and determined that the access protocol interface module (APIM) was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572297February 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her son was driving at an undisclosed speed, the oil pressure warning light illuminated. The power steering was inoperable, the vehicle went off the road and then lost motive power. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump which caused the engine failure. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572381February 16, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated while driving 60-65 MPH, the vehicle lost motive power with a message indicating an engine failure was displayed. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine had seized. The vehicle was not repaired. The vehicle was towed the residence of the contact's acquaintance. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the contact related to the failure. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 50,605.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572082February 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his grandson was driving at an undisclosed speed, the engine started knocking. The check engine and oil warning lights were illuminated. The vehicle was taken to the dealer and a diagnostic test was performed, and it was determined that the engine needed to be replaced. The vehicle was not repaired due to parts not being available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 74,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572198February 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 50 MPH. The contact was able to pull off the roadway, where the failure persisted. Several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump which caused damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the VIN was included but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571700February 13, 2024
BACK OVER PREVENTION:DISPLAY FUNCTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, she became aware that the center display was not functioning, preventing the use of the backup camera, and compromising the backover prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571515February 12, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated while driving 10 MPH, the low oil pressure warning light illuminated on the instrument panel, and the vehicle lost motive power. The vehicle was towed to an independent mechanic, who diagnosed a failure with the oil pump belt tensioner. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571217February 10, 2024
ENGINE
My car had a loss of motive power and the engine light and oil light came on. Checked the oil level, it was good, the light remained on. It also ran rough, had it towed to Future Ford shop. The diagnosis has been confirmed by Future Ford repair shop in Fresno, CA. that the recall for the oil pump is what is wrong with it. They said the engine has to be replaced. This will be the second engine replacement. I HAVE A CASE # [XXX]. MY REASON FOR CONTACTING YOU IS I NEED A LOANER CAR UNTIL FORD REPAIRS IT IN THE 2nd QUARTER. I JUST STARTED A NEW JOB 3 DAYS AGO AND I NEED A CAR. I CAN NOT AFFORD A RENTAL. PLEASE AUTHORIZE THE DEALER TO GIVE ME A LOANER CAR!!!!! I AM DESPERATELY BEGGING YOU FOR HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571053February 9, 2024
SERVICE BRAKES, ENGINE
I am writing to urgently submit a formal complaint regarding a critical safety issue with my Ford Focus, VIN: [XXX] , and Ford's alarming failure to promptly notify owners about the defect described in Safety Recall 23S64. On [XXX], I experienced a terrifying incident while driving on the highway when my car suffered a sudden loss of power braking, resulting in a near miss accident and inflicting emotional distress. I towed the vehicle to a Ford dealer for assessment, where it was determined that the engine had failed and required a full replacement. After doing research myself, I found that my car is among those affected by Safety Recall 23S64, a fact of which I was completely unaware until after the incident. According to Ford's own communication to US dealers, new or in-stock vehicles under this recall are not to be demonstrated or delivered until repair instructions are provided, and customer notifications are to be issued only after repair instructions and parts ordering information are made available to dealers. At the moment, I have yet to receive any such notification or communication from Ford, despite my vehicle being directly impacted by the defect outlined therein. Furthermore, Ford expects me to shoulder the financial burden of the necessary repairs upfront, with the promise of reimbursement once the full FSA bulletin is released, a process that may extend until June. I am lucky this situation was a near miss, however, for others this might be a life threatening experience. If Ford does not take immediate action to remedy those who have been affected early on in the recall, I will have to seek legal action for Ford's negligence, seeking compensation for material costs associated with the repair of my vehicle, as well as recompense for lost wages due to lack of transportation, the cost of a rental vehicle, and the significant emotional distress I experienced during this harrowing experience. Thank you for your urgent attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571055February 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into the engine had damaged the engine. The contact was informed that the engine and catalytic converter needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570726February 8, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 55 MPH, the vehicle started losing motive power. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond. The contact stated that the "Engine Fault - Service Immediately" message flashed on the instrument cluster. The contact was able to drive the vehicle to the residence. The contact attempted to start the vehicle however, the vehicle was making a loud abnormal whirring sound coming from the engine compartment. The contact had the vehicle towed to a local dealer. The dealer diagnosed the vehicle and determined that the engine oil pump drive belt had failed and that the engine and oil pump needed to be replaced; however, the dealer informed the contact that parts were not available to complete the repair. The failure mileage was approximately 80,500. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570833February 8, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated while her husband was driving at an undisclosed speed, he heard an abnormal ticking sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The contact's husband was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the oil pump, resulting in engine damage. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and the VIN was included but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570909February 8, 2024
ENGINE, POWER TRAIN
My 2018 Ford Focus has not been running correctly since about 30000 miles. As I accelerate, the car has trouble shifting into the next gear and will make a rattle noise that sounds like an object hitting against a fan blade. This makes it difficult to speed up on the freeway or accelerate correctly when I get a green light. I take it into the dealership regularly for an oil change and tune up but when I mentioned the issue they have told me they don't hear it and nothing is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570924February 8, 2024
SERVICE BRAKES, ENGINE
Engine oil light came on. Lost my brakes . Upon inspection brake vacuum pump failed. And turbo failed from oil starvation. Problem found. oil pump screen blocked off with belt particles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570422February 6, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES, ENGINE
The engine died while I was driving with my fiance, and the steering gave out. There was a loss of power to both the engine and brakes. The timing of shifting was inconsistent and I couldn't keep up with speed of traffic. Ford has confirmed that there is a problem with my vehicle and that the engine could explode. This is from their recall live on their site: "The engine oil pump drive belt tensioner arm to fracture, separate from the tensioner backing plate, and/or the oil pump drive belt material may degrade and lose teeth, resulting in a loss of engine oil pressure. A loss of engine oil pressure can result in engine damage and/or seizure, which can result in a loss of motive power and a loss of the mechanical vacuum pump required to provide power braking assist, increasing the risk of a crash." My car has been inspected by the local Ford dealership. There was a warning lamp that showed on the dashboard the day I had planned to get an oil change done by the Tuttle-Click Ford. They completed my oil change and did not acknowledge that I had an engine warning light. I had to call them back the same day to ask why the light was still on and if they fixed it, and they said to bring it back in. Once I did, they said they would have to take apart my engine. After bringing it to two other mechanics (the failure getting progressively worse), one of them was kind enough to let me know my car was recalled. Information that Ford never led out with once I brought my car in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569939February 5, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The vehicle restarted after 2-3 attempts. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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