Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#728912August 24, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STRUCTURE:FRAME AND MEMBERS, VEHICLE SPEED CONTROL
REPEATED ATTEMPTS IN DEALING WITH FORD SERVICE, CUSTOMER SERVICE AND MANAGEMENT (REGIONAL AND CENTRAL OFFICES) HAVE FAILED TO CORRECT THESE PROBLEMS. DISCREPANCY IN DOCUMENTATION BY THOMASON DAMEROW FORD SERVICE DEPARTMENT IN WHAT I WAS TOLD WAS DONE TO THE CAR VERSUS WHAT WAS DOCUMENTED. I WAS TOLD VERBALLY THAT CERTAIN CORRECTIONS WERE MADE TO THE CAR BUT THESE WERE NOT DOCUMENTED. FOR EXAMPLE, I WAS TOLD BY CHAD THE EVENING SERVICE MANAGER THAT THERE WAS SOMETHING WRONG WITH THE CRANK SHAFT DAMPENER YET THIS WAS NOT DOCUMENTED WHEN I PICKED UP THE CAR AND INFORMED DEALER I WOULD PURSUE LEMON LAW. DEALER HAD CAR FOR 30 DAYS IN APRIL AND I WAS TOLD PARTS WERE ON BACK ORDER. REGIONAL MANAGER WAS TO HAVE CALLED ME BACK BUT DID NOT. SERVICE MANAGER CONTACTED ON 08/22/2000 AND 08/23/2000 REGARDING REPEATED PROBLEMS BUT HE ONLY SEEMED TO BE CONCERNED WITH DOCUMENTATING OUR TELEPHONE CONVERSATION. SERVICE MANAGER STATED HE DID NOT KNOW THE STATUS ON THE BACK ORDERED PARTS BUT THAT HE WOULD CALL ME BACK BUT HE HAS NOT. I INFORMED HIM THAT CAR CONTINUES TO STALL WHILE DRIVING. DEALER PROVIDED WITH NEW PHONE AND ADDRESS ALTHOUGH THEY WERE TO HAVE CONTACTED ME A FEW MONTHS AGO BEFORE I MOVED YET FAILED TO DO SO SINCE APRIL 30,2000. CAR HAS SINCE STALLED, I AM VERY AFRAID TO DRIVE THE CAR ON THE HIGHWAY AS THE CAR WILL NOT EVEN REACH ACCEPTABLE AND A SAFE SPEED TO MERGE WITH HIGHWAY TRAFFIC. I WILL NOT USE THE CRUISE CONTROL AS IT SEEMS TO ACCELERATE ON ITS OWN EVEN AFTER THE CRUISE CONTROL IS NOT IN USE AND IT IS TURNED OFF. THERE ARE NUMEROUS OTHER PROBLEMS WITH THIS CAR BUT THE ONE I AM MOST CONCERNED ABOUT IS THE SAFETY OF THIS VEHICLE.....STALLLING, ENGINE SHUT DOWN WHILE DRIVING ON HIGHWAY, INADEQUATE SPEEDS TO MERGE WITH TRAFFIC, INADEQUATE SPEEDS ON SLIGHT INCLINE, UNABLE TO USE CAR TO TRAVEL UP THE MOUNTAINS WHICH ARE PLENTIFUL IN THE AREA WHERE I LIVE. PLEASE INVESTIGATE THIS PROBLEM TO PROTECT THE PUBLIC'S SAFETY , BOTH THE FORD DRIVERS AND OTHERS ON THE ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868444August 23, 2000
AIR BAGS:SIDE/WINDOW
FRONT DRIVER'S SIDE AIR BAG DEPLOYED, CAUSING SECOND DEGREE BURNS TO PASSENGER'S LOWER ARMS AND WRIST.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#868214August 21, 2000
AIR BAGS:FRONTAL
WHILE TURNING AT A CORNER ABOUT 15 MPH ANOTHER VEHICLE CAME OUT OF A LOT, STRICKING CONSUMER'S VEHICLE ON THE RIGHT FRONT. UPON IMPACT, BOTH AIR BAGS DEPLOYED VIOLENTLY AND BURNED CONSUMER HAND. CONSUMER WAS TAKING TO HOSPITAL. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#868227August 21, 2000
AIR BAGS:FRONTAL
WHILE DRIVING AT ABOUT 20 MPH CONSUMER REAR ENDED ANOTHER VEHICLE, AND BOTH AIRBAGS DEPLOYED. HOWEVER, CONSUMER FELT LIKE AIRBAGS WENT OFF AT A VERY LOW SPEED. PASSENGER'S SIDE AIRBAG SHATTERED FRONT WINDSHIELD, AND THERE WAS GLASS EVERYWHERE. CONSUMER FELT THAT IF ON HIGHWAY AND WINDOW BUSTED, GLASS COULD EASILY GET INTO CONSUMER'S EYE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#867993August 17, 2000
STRUCTURE:BODY:DOOR
WHILE VEHICLE WAS PARKED IN THE DRIVEWAY THERE WAS A FIRE IN THE DOOR ON THE PASSENGER'S SIDE. OWNER WAS ABLE TO PUT OUT THE FIRE. THERE WAS A 95% CHANCE THAT VEHICLE WOULD BE TOTALLED. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#868004August 17, 2000
POWER TRAIN:AXLE ASSEMBLY
CONSUMER OWNED VEHICLE FOR ONLY 6 DAYS. WAS DRIVING AT APPROXIMATELY 50 MPH WHEN AXLE BROKE, CAUSING LEFT FRONT TIRE TO FALL DOWN, RESULTING IN LOSS OF CONTROL AND AN ACCIDENT. VEHICLE WAS A TOTAL LOSS. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#868023August 17, 2000
SUSPENSION, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SEAT BELTS:FRONT:ANCHORAGE
SUSPENSION IS HARD WHEN DRIVING , VEHICLE SWINGS FROM LEFT TO RIGHT, AND THERE IS A RATTLING NOISE. ALSO, SEATBELT ON PASSENGER'S SIDE BROKE, AND WHEN APPLYING BRAKES, VEHICLE WANDERS TO THE LEFT AND RIGHT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868026August 17, 2000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
VEHICLE ACCELERATES WHEN APPLYING SPEED PEDAL. IF HE DOESN'T APPLY BRAKES TO SLOW DOWN, VEHICLE WILL CONTINUOUSLY SPEED UP FASTER. HE HAS TO PUT VEHICLE IN NEUTRAL, AND TURN THE VEHICLE OFF. SOMETIME IT WORKS AND SOMETIMES IT DOESN'T WORK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553711August 14, 2000
VEHICLE SPEED CONTROL
WHEN THE DRIVER BRAKES THE CAR WHILE IN CRUISE CONTROL IT DISENGAGES, BUT WHEN THE RESUME BUTTON IS PRESSED THE CAR HESITATES A FRACTION OF A SECOND AND THEN SURGES FORWARD DANGEROUSLY AS THE CRUISE CONTROL YANKS THE CAR TOWARD THE SET SPEED WITHOUT GRADUAL ACCELERATION. CONSUMER DROVE FORD FOCUS TO TEST THE CRUISE CONTROL AND FOUND THAT IT PERFORMED THE SAME. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867728August 14, 2000
VEHICLE SPEED CONTROL:CRUISE CONTROL
INTERMITTENTLY ENGINE REVVS UP TO 700 RPM WHEN COMING TO A STOP. THIS COULD CAUSE A CRASH. PROBLEM WAS REPORTED TO DEALERSHIP. AN ADJUSTMENT WAS MADE ON THE IDLE. HOWEVER, CONSUMER WAS STILL EXPERIENCING A PROBLEM WITH VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#784799August 11, 2000
POWER TRAIN:CLUTCH ASSEMBLY
THE CLUTCH MASTER CYLINDER FAILED. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553642August 11, 2000
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIR CONDITIONER VALVE FAILED CAUSING CONDENSATION TO LEAK UNDERNEATH THE FLOOR MAT OF THE DRIVERS SIDE THUS RESULTING IN MILDEW FORMATION AND DETERIORATION OF THE FLOORBOARD. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727470August 10, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
POPPED OUT OF GEAR AT HIGH SPEED, HAD TO HOLD THE SHIFTER TO KEEP IT IN GEAR AND AVOID ACCIDENT. AFTERWARD, IT WAS DIFFICULT TO GET THE SHIFTER TO GO INTO ANY GEAR WITHOUT GRINDING NOISE, NO REVERSE AT ALL. HAD TO BE TOWED TO DEALER. DEALER SAID THEY WOULD REPLACE THE WHOLE TRANSMISSION, THEN LATER THEY SAID FORD KNEW ABOUT THE PROBLEM AND RECOMMENDED AN ADJUSTMENT TO THE LINKAGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867467August 10, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER BOUGHT VEHICLE IN FEBRUARY AND AT 2700 MILES FRONT BRAKES MADE A SQUEAKING AMND GRINDING NOISE. SHE HAD TAKEN VEHICLE TO THE DEALERSHIP MORE THAN ONCE. SHE HAD A MECHANIC DRIVE VEHICLE, AND HE COULDN'T DUPLICATE THE PROBLEM. THEN, TOOK VEHICLE OUT AGAIN AND GRINDING WAS HEARD. MECHANIC TOLDCONSUMER THAT FRONT BRAKES PAD HAD WARPED, AND LEFT DRIVER'S SIDE FRONT ROTORS HAS TO BE REPLACED. VEHICLE IS AT THE DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867073August 7, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VECHICLE WILL BEGIN STALLING AT ANY GIVEN TIME WITH NO PRIOR WARNING. VEHICLE WILL SHUTDOWN WITH ALL DASHBOARD LIGHTS COMING ON. VEHICLE HAS AUTOMATIC TRANSMISSION. IT HAS BEEN TAKEN TO DEALERSHIP ON SIX DIFFERENT OCCASIONS FOR SAME PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866901August 4, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE HAD INTERMITTENTLEY WHEN HE APPLIES HIS BRAKES THE PEDAL GOES ALL THE WAY TO THE FLOOR. AND SAID THAT HE HEAR A STREAKING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866534August 1, 2000
ELECTRICAL SYSTEM:IGNITION:SWITCH
KEY WAS USED FINE TO ENTER INTO THE VEHICLE. BUT, KEY WAS ENTERED INTO IGNITION TO START ENGINE, BUT IT WAS NOT ABLE TO GO ALL THE WAY THROUGH. SECURITY SYSTEM WORKED AGAINST ITS OWN ORIGINAL KEY,AND WILL NOT OPERATE ANYTHING IN VEHICLE. VEHICLE WAS TOWED TO THE DEALER, AND DEALER HAS NO REMEDY OF DEFECT. PER CONSUMER THERE ARE FEW OTHER VEHICLES AT DEALER AWAITING TO BE REPAIRED. VEHICLE IS INOPERATIVE WITHOUT REMEDY. THERE WERE NO PRIOR WARNINGS BEFORE THE VEHICLE STOPPED ACCEPTING THE ORIGINAL KEY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866544August 1, 2000
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH, MADE OUT OF PLASTIC, BROKEN AND CONSUMER WAS UNABLE TO START VEHICLE. DEALER NOTIFED, AND REPAIRES WERE MADE AFTER WAITING 18 DAYS BEFORE PARTS WERE AVAILABLE. FEEL FREE TO PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726266July 31, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE HAS SURGING/MISSING. FORD SAYS ITS A COMMAND MODULE CALIBRATION PROBLEM AND NOT SAFETY RELATED. CANT FIX PROBLEM. SAID FORD IS AWARE OF PROBLEM BUT CANT FIX IT YET. CONCERNED THIS IS A SAFETY PROBLEM. FORD DEALERSHIP WOULD NOT ACCEPT CAR FOR SERVICE FOR A THIRD ATTEMPT. TOLD TO DRIVE THE CAR UNTIL FORD ENGINEERS CAN FIND A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866337July 31, 2000
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER WAS REAR ENDED, CAUSING A FRONTAL COLLISION IN WHICH ENGINE COMPLETELY FELL FROM VEHICLE ONTO THE PAVEMENT. *AK THE MECHANIC INDICTED THAT FALLING OF THE ENGINE WAS DUE TO ENGINE MOUNT FAILURE AND DEFECTIVE HARDWARE. *YH
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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