Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11491746November 1, 2022
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated that on various occasions after refueling the vehicle, the vehicle would not immediately restart and required multiple attempts. The contact also stated that when she was able to restart the vehicle soon after refueling, the vehicle stalled and then lost motive power with the check engine warning light illuminated. The vehicle was able to restart; however, the failure was reoccurring. The vehicle was taken to a local dealer where it was diagnosed that the canister purge valve (CPV) needed to be replaced. The contact was made aware of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and NHTSA Campaign Number: 16V479000 (Power Train); however, the VIN was not included in either recalls. The vehicle remained at the dealer awaiting repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491805November 1, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 20-30 MPH and depressing the accelerator pedal, the vehicle hesitated to respond and started to shudder. There were no warning lights illuminated. The contact stated that the failure had been reoccurring mostly while driving uphill or while turning. The vehicle was taken to the dealer where the transmission clutch was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under Ford Customer Satisfaction Program Campaign Number: 19N08 (Transmission Clutch Shudder-Transmission Clutch Warranty Extension) due to the mileage. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491564October 31, 2022
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while in reverse(R), the vehicle failed to respond and seemed as if the vehicle was in neutral(N). The contact also stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal with the check engine warning light illuminated. The contact used a code reader and retrieved a fault code on the transmission. The contact was also informed that there was an extended warranty on the vehicle for the failure. The manufacturer was notified, and the contact was informed that the vehicle was no longer under warranty and was previously serviced under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The vehicle was not repaired. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491300October 28, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated after refueling the vehicle, the vehicle failed to immediately start. The contact stated after several attempts the vehicle restarted. The check engine warning light was illuminated. The contact stated that while her daughter was at a complete stop, the vehicle was making an abnormal pumping sound. Additionally, the vehicle would shudder and would hesitate to respond while depressing the accelerator pedal. The contact also stated that the engine was making abnormal knocking sounds while driving. The contact stated that the vehicle then failed to start and was towed to her residence. The dealer and the manufacturer were notified of the failure and informed the contact the vehicle could not be repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) as the VIN was not included. The vehicle was not diagnosed or repaired. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489751October 18, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2015 Ford Focus. The contact stated that the dealer previously replaced the TCM; however, the failure recurred while driving at an undisclosed speed, and the transmission failed to shift into the intended gear. Additionally, the vehicle would not accelerate above 20 MPH. The vehicle was taken to the dealer where it was diagnosed that the clutch needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488976October 12, 2022
POWER TRAIN
I bought this car from Carvana and have only had it for 1 month. The clutch is slipping upon acceleration from a complete stop. It posses a safety hazard especially in busy traffic as it jerks and sputters. Was told by Ford dealer it has a bad clutch Ford dealer informed me my car is no longer under extended Ford warranty on this problem!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488818October 11, 2022
FUEL/PROPULSION SYSTEM
Car stalling out while driving with gas tank under half full. Canister fuel pump bad again after 2 1/2 years of replacements
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488819October 11, 2022
POWER TRAIN
Transmission stuttering, stalling while accelerating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487038September 29, 2022
STEERING
A warning saying steering assist failure appeared after which I couldn't turn the wheel more than 10 to 15 ° in either direction. I pulled over on the shoulder and 30 minutes later, the check message had disappeared the steering worked fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487132September 29, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT:ACTUATORS
The contact owns a 2015 Ford Focus. The contact stated while driving 67 MPH, the vehicle would no longer accelerate and instead decelerated to 30 MPH. Additionally, the transmission failed to shift as designed. The check engine warning light illuminated and the vehicle was overheating. The contact stated she was almost struck by an oncoming truck but was able to pull over safely and waited until the vehicle cooled down. The vehicle was then driven to the residence. The vehicle was taken to the dealer and the dual clutch was replaced; however, the failure persisted. The vehicle was taken to the dealer to be diagnosed and the mechanic stated that the actuator needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486656September 27, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while parking in the driveway, she shifted to park(P) however, the vehicle rolled backward. The contact stated no warning light was illuminated. The contact was able to depress the brake pedal to stop the vehicle and then shifted the vehicle back into park(P). The contact stated that the check engine warning light was illuminated and had remained illuminated for three months. The contact stated that recently while driving 10 MPH, the vehicle stalled without warning. The contact took the vehicle to a local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V169000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485959September 23, 2022
POWER TRAIN
while driving the car stalls and sometimes will not switch gears. have taken it in twice and they do not repair the clutch on the transmission. they only reprogram the car. took it in a couple years ago and they did not replace it. took it in a couple weeks ago and they reprogrammed it again and charged me 170 dollars at d patrick ford in evansville. said it was past the mileage for warranty. niw i am going to have to take it in a third time when they should have fixed it the first time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486076September 23, 2022
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
Vehicle will loose power and ac as if the gears are slipping causing a sudden reduced speed. The transmission warnings will also light up stating transmission overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484798September 16, 2022
POWER TRAIN
I was driving on my way home from work when the transmission failed. Car lost all ability to maneuver - no forward or reverse. I was in the middle of an incline when the car stalled, had to roll to the bottom of the hill and call a wrecker. If I had been in high volume traffic, this would have been a death sentence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484198September 13, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light illuminated and the transmission would not operate in reverse. The vehicle was turned off and restarted and the vehicle operated normal. Additionally, while driving at various speeds, the check engine warning light illuminated and the vehicle lost motive power. The vehicle was taken to an independent mechanic who diagnosed that the transmission clutch actuator was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified but no assistance was offered. The failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483975September 12, 2022
UNKNOWN OR OTHER
Ford Focus 2015 the does not shift to the next gear and I got stuck in the middle of traffic and had to push it to a safe spot in neutral. This car was Part of a Ford Recall buyback program. It has been at Car Max in Norwood Mass for months I was towed 4 times close calls with kids in the car. These cars are still being sold by CarMax mine can’t be fixed I am paying for a death trap
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483613September 9, 2022
UNKNOWN OR OTHER
My 2015 Ford Focus power shift didn’t work correctly which caused the transmission to not work correctly and it stopped working and the fuel tank deform and the coolant reservoir doesn’t work good all the time and causes the car to over heat. Many times my safety was at risk with myself alone and with my children because the car would not go sometimes and could cause an accident. I was helped a few times my police officers when I was in the side of the road because the car kept having transmission problems. I took the car to the Ford dealership and they confirmed the problems and about the fuel tank deformation recall. Many time the check engine light would come up on the dash board. The dealership told me the car had to many problems and they could not do anything about it. Which are common problems on 2010-2016 focus models. My car has been at the ford shop for 4 months and they haven’t fixed it yet .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483447September 8, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while operating the vehicle, the transmission malfunctioned and the vehicle would not properly accelerate while depressing the accelerator pedal. On several occasions, while depressing the accelerator pedal, the engine revved and the RPM’s increased; however, the vehicle failed to respond. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483073September 6, 2022
ENGINE, STEERING
Start the vehicle, put it in reverse, stop and change gears to drive and the vehicle will not move forward the steering wheel jerks. I have to put the car in park turn off the engine and then power back on and try again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482180August 31, 2022
VISIBILITY/WIPER
The front windshield wipers will slow after only a few minutes of use, in a heavy or light rain, and eventually come to a stop after about 30 more seconds. This happens every time I use the wipers in the rain. I have had it looked at by a Ford service tech at a dealership on at least 3 occasions, but they claim either that they cannot recreate the problem, or that they are designed to work that way to avoid burning out the wiper motors. Wipers should not be designed to stop working when it is raining, that is just ridiculous. Despite Ford's position that this is all new to them, or that it is how they are designed to work (depending on whom you talk to at Ford), the fact the wipers stop working during rain...heavy, moderate, or light rain...it is a well-known issue across the Ford Focus ST enthusiast community. A simply Google search will uncover many identical reports. When the wipers stop working during a rain, you obviously cannot see clearly ahead. You can turn the wipers off then back on to get them working again, but they stop all the same soon after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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