Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11499939January 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Ford Focus. The contact stated while driving approximately 20 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the purge valve needed to be replaced; however, the vehicle was then taken to an independent mechanic, where the purge valve was replaced. After the vehicle was repaired, the contact was made aware of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499761January 2, 2023
EQUIPMENT:MECHANICAL:CARRIER/RACK
Bought these from a company called OMAC USA. Installed correctly and about an hour into my trip going about 65 mph down Hwy 54 traveling West one of the racks broke loose and blew off my car. Thank GOD no one was behind me or there could have been casualties!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499661January 1, 2023
UNKNOWN OR OTHER
After getting gas my 2015 ford focus takes several times to start after getting gas & lugs/spitters when taking off. It has also dies at red lights & stop signs, & even while driving a few times, it starts back up but won't go & the more you push gas, the faster it dies. Then, out of the blue, it'll just start running fine again. This happens often & it's very scary & dangerous & costly as well. It also has a problem with something killing the battery even when the car is parked through the night. This may be 2 separate issues, but both are concerning & have stranded me numerous times for hours at a time. And the stalling issue has almost gotten my mother, my baby, and myself killed several times by stalling in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499657December 31, 2022
ENGINE
Was driving the vehicle and saw that the vehicle was losing coolant change the coolant reservoir and the replaced both of the heater hose, all of a sudden it was still losing coolant but I was always topping it out with coolant. Until the day that it gave out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498394December 21, 2022
POWER TRAIN
The contact's mother owns a 2015 Ford Focus. The contact stated that while driving at various speeds, the vehicle shook and hesitated upon the depression of the accelerator pedal, with the check engine warning light intermittently illuminated. The contact had taken the vehicle to a dealer where it was diagnosed with an automatic clutch failure. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497154December 12, 2022
UNKNOWN OR OTHER
Smells like gas especially after adding fuel and when idling with either defrost or heat on. Causes head ache, shortness of breath, blurred vision, light headed, and fainting while operating vehicle. I was lucky I fainted while stopped at a red light so the driver in the vehicle next to me assumed i had over dosed called 911 but when he came to see if i had a pulse and to turn my vehicle off he noticed the oder as he was opening the door and i came to so he told 911 operator i was not over dosing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496675December 8, 2022
UNKNOWN OR OTHER
Ive had this vehicle for almost 3 yrs and I've taken it to the Ford Dealership numerous of times. They have failed to repair ANYTHING that's associated with this particular model. I have been without transportation for a year now. I've had several break-downs that "I" had to come out of my pocket to repair. I really and desperately need help or some kind of reimbursement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496551December 8, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2015 Ford Focus. The contact stated that the vehicle failed to respond when shifted to reverse(R). The contact also stated that the transmission was slipping while driving and the vehicle failed to accelerate properly while depressing the accelerator pedal. The vehicle was taken to the local mechanic who replaced the transmission control module (TCM), but the failure persisted. The vehicle was taken to the local mechanic who diagnosed that the clutch was faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the clutch had previously been replaced; however, the failure occurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496478December 7, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2015 Ford Focus. The contact stated while parking the vehicle in a parking lot, the contact was unable to shift the vehicle into reverse(R). The contact stated that she then shifted the vehicle to drive(D) and was able to front-end park the vehicle and then shift to park(P). When the contact returned and started the vehicle, she could not shift the gear shifter into reverse(R). The contact stated no warning light was illuminated. The contact stated that once she left the parking lot, the vehicle engine would rev as she depressed the accelerator pedal; however, the vehicle failed to properly respond. The contact drove the vehicle to a dealer where it was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The TCM was replaced; however, the contact was told by the dealer that the transmission needed additional work. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496040December 5, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
The contact owns a 2015 Ford Focus. The contact stated that when she started the vehicle, the clutch intermittently started to shake. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that clutch and the seal failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was previously repaired and there was no warranty. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494585November 22, 2022
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving 30 MPH, the "Transmission Not in Park" message was displayed, and the vehicle started to stall. The contact was able to veer to the side of the road. The contact stated that the vehicle failed to restart, and the "System Fault" message was displayed. The contact stated that after waiting an hour, she was able to restart the vehicle and continued driving. The contact stated that the failure had been reoccurring increasingly while driving. The contact stated that the vehicle would only restart after waiting for several hours. The dealer was notified of the failure and advised the contact to take the vehicle in for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494355November 21, 2022
POWER TRAIN
This is a automatic transmission car. Accelerating from a stop, the car shakes/shudders when the transmission is going through first gear and again in second gear. The shaking/shuddering stops when the car reaches third gear and beyond.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493589November 15, 2022
POWER TRAIN
The vehicle has continuous issues with the TCM. Error lights were presented on the dash. Shortly after the error light presented - the reverse stopped. This is the 3rd time the TCM has been worked on in 2.5 years. Currently, the vehicle is at the dealership waiting on a national back ordered part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493683November 15, 2022
POWER TRAIN
When I was driving on the highway I received a notification that my transmission was overheating. The car dropped to 40 mph and I had to put on my 4-ways. I managed to get off the next exit where the transmission died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493726November 15, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
When driving my car the first day I bought it, the wrench icon illuminated, telling me to check the manual. I figured I would do so after work, but as I tried to start the car to leave work, I received a "Stop Safely Now" message and could not start the car. It had at least 30% charge, being electric, so that had nothing to do with it not starting. I am glad this did not happen when I was driving, as I have seen other instances of earlier years of the Ford Focus electric with this same issue. In other cases, it came in while the owner was driving, causing all power to the accelerator to stop. It was recently serviced since I just bought it, so I know there shouldn't have been any outlying service to be done. I am calling a tow service in the morning to have it taken to a dealer, so hopefully they can figure out the issue. I just wanted to let others know that this item that has had a recall on earlier years still persists with the 2015 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493351November 13, 2022
ELECTRICAL SYSTEM
Ford Focus 2015 w Select Shift. The warranty is in effect for 10 yr 100,000 drivetrain. TCM - AE8Z7Z369F The car began sputtering in the middle of August when pressing on the gas. The car would jump when hitting about 12-15 mph and again at 28-35 mph. At this point the engine light was on I took the car to a local certified auto shop where it was diagnosed that the TCM module was having problems and I would need to take it to a dealership. Late august I took it to the Beacon Healey Ford Dealership to get it fixed and they confirmed it was the TCM and that it could be a few weeks because the part was on backorder. I called every few weeks and it has been the same status since then. Luckily this part and the labor will be covered under warranty but this has left me in a very difficult situation that the dealership or ford are not doing much to help with. I was not offered a loaner/rental car and have been using a relative's car which they will be needing back soon. It has been 3 months and they still do not have a loaner for me or any updates at all on an estimated time for resolution or when the part will at least become available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493266November 12, 2022
POWER TRAIN
Trying to cross road with traffic. Car sometimes not accelerating. Rpms go up but seems no power to the wheels. Car is shaking when this happens. Not all the time but very frequent
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493215November 11, 2022
POWER TRAIN
I had 5 clutches put in it and now with 87,000 miles it stalls when I start it and put it in gear. This happens 4 or 5 times before it will stay running. The transmission shudders and shakes always. Vehicle also periodically will almost stall while driving. Overall the vehicle just feels incredibly unsafe and unreliable while operating.” I feel it is unsafe to drive. The last time it stalled the engine light came on so I made an appointment to get it checked. I took it to the dealer and he told me it was the high pressure fuel sensor. which he replaced and charged me $419 dollars. The next day it did the same thing, it stalled. So I took it back to the dealer and that is when he told me it was the transmission and that there was a waiting list and that the parts are unavailable. So I asked for a refund on the $419 I just spent and did not rectify the problem. He then told me there would be no refund because the engine light is no longer on. At this point I became upset and raised my voice and said but the problem is not fixed. At this point he asked me to leave. So now I have a broken car, I'm out $419 and don't know if they are going to give me a loaner or even fix the car. I had it to the dealer and he told me there is a recall, however the part is unavailable. He also told me he has 4 cars sitting at the dealer waiting to be fixed. [XXX] Don't recall his name, I believe he is the service manager INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492532November 7, 2022
POWER TRAIN, UNKNOWN OR OTHER
Overheating. Car stalling. Jerking of the vehicle while in motion. Pauses in between acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492415November 5, 2022
POWER TRAIN
Ford dealership allowed someone to trade-in their 2015 Ford Focus. I bought it, 7/2020. 10/2022 the transmission and reverse stopped working. After having the car towed to the dealer, the TCM was the issue and is on back order. No ETA and was notified (surprisingly) I had an extended warranty; 10yrs 150,000 miles - which covers a rental. I had to call the dealership owner with docs to request a loaner. I was notified I could trade it in - but why would I pass this issue onto someone else? Once I got through that I began arbitration. I was notified by Ford manufacturer they’d offer a $1500 cash and keep settlement! I still owe $4k on a while that has 3 yrs left on a transmission warranty that is known to reoccur! Ford is continuing a vicious cycle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus