Ford Focus Complaints (2004)

387 consumer complaints on file.

#10139148October 9, 2005
STEERING, EQUIPMENT
I DROVE AND PARKED THE 2004 FORD FOCUS ABOUT 40 MINS FROM MY HOME. ABOUT 2 HOURS LATER, I WENT TO GET IN MY CAR AND THE STEERING WHEEL WAS LOCKED. I INSERTED THE KEY AND IT WOULD NOT TURN. SEVERAL PEOPLE TRIED JIGGLING THE STEERING WHEEL, STEPPING ON THE BRAKE ALL TO NO AVAIL. I CALLED AAA AND FORD ROADSIDE AND WAS TOLD BY BOTH THAT IT WOULD NEED TO BE TOWED AND THAT THEY COULD DO NOTHING AT THIS TIME (SAT. EVENING/ SUN MORNING OF COLUMBUS DAY WEEKEND). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138958October 6, 2005
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT: CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING ON THE HIGHWAY THE CAR SHUT DOWN WITHOUT WARNING. NO PARTICULAR SPEED OR CIRCUMSTANCE. THIS INCIDENT HAPPENED SEVERAL TIMES ON INTERSTATE. WHILE GOING 70 TO 75 MPH. THE CAR SHUT DOWN, NO BATTERY, NO LIGHTS, AND IT WAS VERY HARD TO STEER. IT HAPPENED AT STOP SIGN OR AT SPEEDS OF 35 TO 45 MPH .AFTER PUTTING VEHICLE IN PARK THEN IN NEUTRAL OR PARK IT WILL START BACK UP. VEHICLE WAS TAKEN BACK TO DEALERSHIP 3 TIMES IN THE LAST 3 WEEKS. MECHANIC RECALIBRATED THE AUTOMATIC TRANSMISSION CONTROL MODULE (PCM) ,AND WAS TOLD IT WOULD BE OKAY. TOOK IT OFF THE DEALERSHIP AND WITHIN 10 MILES INCIDENT STARTED HAPPENING AGAIN. FLIGHT RECORDER WAS INSTALLED ON OCTOBER 6, 2005 WAS TOLD TO PUSH A BUTTON EVERY TIME THE VEHICLE SHUT OFF, BUT THE PROBLEM WAS THAT THERE WAS ELECTRICITY GOING TO ANYTHING TO MAKE THE FLIGHT RECORDER SHOW THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136228September 12, 2005
ELECTRICAL SYSTEM:IGNITION
I WAS ABLE TO GET THE KEY IN AND OUT OF THE IGNITION BUT WAS NOT ABLE TO TURN THE WHEEL OR THE KEY. EVERYTHING WAS LOCKED. HAD TO GET THE 2004 FOCUS TOWED AND PAY 300+ DOLLARS FOR REPAIR AS THE WARRANTY IS UP (40K + MIS.) *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135011August 31, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ON THE ALTERNATOR PLUG THERE IS THREE WIRES ONE WIRE BROKE OFF BY ITSELF AND IT HAS LEFT THE BATTERY LIGHT ON ALL THE TIME I DON'T FEEL I SHOULD HAVE TO GO AND GET THE NEW PLUG FOR THE ALTERNATOR IF IT IS DEFECTIVE AS WELL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134434August 28, 2005
FUEL SYSTEM, GASOLINE:DELIVERY, POWER TRAIN:MANUAL TRANSMISSION, SUSPENSION:FRONT:WHEEL BEARING, VEHICLE SPEED CONTROL:CRUISE CONTROL
IN MINNEAPOLIS 4/23/04 THE CAR STALLED IN STOP AND GO FREEWAY TRAFFIC AND TOOK A FEW MINUTES ON THE FREEWAY TO RE-START-MILEAGE THEN-APPROX 2317 R/O OPEN DATE R/O CLOSE DATE 9/21/04 10/05/04 THE FIRST 4 DATES ARE TRANSMISSION RELATED. INITIALLY THE CAR WOULD POP OUT OF 2ND GEAR WHILE SLOWING OR TURNING A CORNER 2/03/05 2/10/05 BEARINGS REPLACED 2/12/05 2/15/05 CRUISE INOPERABLE 3/15/05 3/23/05 TRANSMISSION REPLACED. 3/25/05 3/30/05 THIS IS A THROTTLE BODY REPLACEMENT ALL OF THESE REPAIRS WERE DONE UNDER WARRANTY. IN A FURTHER PAGE I DO NOT KNOW WHAT "OEM" MEANS SO HAVEN'T ANSWERED THAT QUESTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129757July 22, 2005
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
I PURCHASED MY 2004 FORD FOCUS IN APRIL OF 2004. THE BATTERY WENT DEAD IN MAY 2005. I HAD THE CAR TOWED TO THE FORD DEALER AND THE EALER REPLACED THE BATTERY. CAR WAS DEAD AGAIN JULY 4. THE CAR WAS JUMPED AND TAKE TO THE DEALER. DEALER SAID THEY COULDN'T FIND A PROBLEM AND CHARGED THE BATTERY. IT WAS DEAD AGAIN ON JULY 9TH. I HAD DEALER COME GET THE CAR AND THEY SAID IT WAS A BAD CELL IN THE BATTERY AND REPLACED THE BATTERY AGAIN. I WAS DEAD AGAIN ON JULY 21ST. HAD THE DEALER COME GET THE CAR THEY JUMPED IT AND TOOK IT IN. THEY CHARGED THE BATTERY AND STILL TELL ME THEY CAN'T FIND ANYTHING WRONG WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128887July 15, 2005
ELECTRICAL SYSTEM
DT: CONTACT STATES DAUGHTER CAME HOME FROM WORK ON 7-15-05 AND SHE HAD NOT HAD ANY PROBLEMS WITH THE CAR PRIOR TO THIS. THE NEXT DAY ON 7-16-05 SHE NOTICED THE CAR HAD CAUGHT ON FIRE WHILE IT WAS PARKED IN THE DRIVEWAY. THE FIRE HAD ALREADY GONE OUT. SHE HAD THE CAR TOWED TO THE DEALERSHIP, AND THE MECHANIC SAID FORD WAS COMING ON 7-19-05 TO INSPECT THE CAR. SHE TALKED TO SOMEONE WHO HAD JUST RETIRED FROM WAYNE ASSEMBLY PLANT AND HE SAID THEY HAD BEEN HAVING A LOT OF PROBLEMS WITH THE FUEL LINE COMING OFF DUE TO INCREASED PRESSURE ON THE FORD FOCUSES. SHE HAS NEVER RECEIVED ANY RECALL NOTICES. SHE DOES NOT KNOW WHERE THE FIRE ORIGINATED. THE CAR IS AT THE CLINTON MICHIGAN FORD DEALERSHIP. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10128119July 8, 2005
SERVICE BRAKES, HYDRAULIC
DT: CONSUMER EXPERIENCED BRAKE FAILURE WITH HIS 2004 FORD FOCUS. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE LOCALLY, BUT THEY WERE TRYING TO LOCATE IT NATIONALLY. THE BRAKES MADE A RACKET, THERE WAS A WEIGHT THAT ADJUSTED THE COUNTERWEIGHT, AND NEEDED OTHER PARTS REPLACED AS WELL, BUT THEY HAVE TO WAIT ON THE WEIGHT TO COME IN BEFORE THE WORK COULD BE DONE. THEY STATED THAT THERE WERE SIX OTHER DEALERS THAT HAVE ORDERED THE PART, AND IT WAS SENT OUT IN THE ORDER THAT IT WAS REQUESTED. CONSUMER STATED THIS HAS BEEN HAPPENING FOR APPROXIMATELY A MONTH AND A HALF TO TWO MONTHS. WHEN ON VACATION HE TOOK THE VEHICLE IN FOR A SQUEAKING NOISE, AND THEY RESURFACED THE BRAKES, WHICH ELIMINATED THE SQUEAKING NOISE. BY THE TIME THEY RETURNED FROM THE TRIP, APPROXIMATELY 1100 MILES, THE SQUEAKING NOISE CAME BACK, AND THE RACKET STARTED. CONSUMER HAD THE VEHICLE SERVICED BEFORE GOING ON THE TRIP, AND WAS TOLD THE VEHICLE WAS OKAY TO DRIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125700June 17, 2005
SERVICE BRAKES, AIR:DISC:CALIPER, SERVICE BRAKES, AIR:DISC:ROTOR
3 MONTHS AFTER BUYING A 2004 FORD FOCUS LX, THE BRAKES AND CALIPERS HAD TO BE REPLACED. APPROXIMATELY, 3 MONTHS LATER AGAIN. THEN AGAIN 5 MONTHS LATER BUT YET TO INCLUDE MY ROTORS WERE DESTROYED. EVERYTIME I AHVE COMPLAINED THAT THIS SHOULDNT HAVE HAPPENED AND THE DEALERAHIP ACTED AS IF EVERYTHING WOULD BE OK. I WAS IN A SMALL ACCIDENT DURING THIS TIME BECAUSE MY BRAKES COMPLETLEY GAVE OUT. I WAS THE ONLY PERSON INVOLVED IN THIS ACCIDENT. MY FRONT BUMPER IS MESSED UP BECASUE OF THIS. ALL OF THESE PARTS HAVE BEEN REPLACED EVERYTIME!!I HAVE SPENT OVER 400.00 DOLLARS IN RENTALS AHVING TO DRIVE THEM WHILE MY CAR WAS BEING FIXED. IM SICK OF HAVING TO CONSTANTLY HAVE THE SAME PROBLEM CORRECTED. I DON'T KNOW WHAT ELSE TO DO. MY FRIEND DRIVES A FOCUS AND HAD THE SAME PROBLEMS. HERS WAS RETURNED IMMEDIATELY WHEN SHE FOUND OUT HOW MANY TIMES IT HAPPENED TO ME. I CANT RETURN MY VEHICLE UNTIL DAMAGES ARE FIXED, WHICH I DON'T FEEL IS MY PROBLEM. I WOULD NEVER RECCOMMEND THIS CAR, AND TRY NOT TO DRIVE IT IN FEAR IM GOING TO HURT MYSELF OR ANOTHER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10124504June 7, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: CONSUMER PUSHED ON ACCELERATOR WHILE VEHICLE WAS IN DRIVE, IT APPEARED AS IF VEHICLE WAS IN NEUTRAL,. VEHICLE WAS ON A SLOP AT A STOP SIGN AND STARTED ROLLING BACKWARDS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124155June 3, 2005
SUSPENSION:FRONT, POWER TRAIN:DRIVELINE:CENTER SUPPORT BEARING, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
STEERING AND SUSPENSION/ CENTER SUPPORT BEARING/PART# Y542-3B436-A FAILED... BELIEVE CAR SOLD OUT OF ALLIGNMENT. REAR-END, BELIEVED CAUSE ALL WEAR ON FRONT SUSPENSION COMPONENTS, UNEVEN WEAR ON ALL TIRES ALSO, AND WOBBLY UNSTABLE REAR END. CAR WAS REPAIRED 6-3-2005 ALSO, THE THROTTLE BODY LINKAGE HAD TO BE REPLACED, WORN OUT, WAS CAUSING SUDDEN ACCELERATION AND HESITATED ACCELERATION, SOMETIMES ACTING LIKE STUCK....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121368May 18, 2005
SERVICE BRAKES, AIR:DISC
BRAKE ON NEW 2004 FORD FOCUS HAS LARGE RIDGES AND RIM IS COVERED WITH BRAKE DUST. WAS TOLD THAT THIS WAS "HOW IT WAS SUPPOSE TO LOOK". CAR HAS 2300 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119394May 2, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES FAILED ON OUR 2004 FORD FOCUS ZX5 4 DOOR HATCHBACK AS MY WIFE WENT TO STOP AT A STOP SIGN LEAVING OUR DEVELOPMENT AND WAS BROADSIDED BY A TRUCK. THIS RESULTED IN A TOTAL LOSS OF VEHICLE AND INJURIES SUSTAINED TO MY WIFE. POLICE AND MEDICAL PERSONNEL WERE ON THE SCENE. SHE WAS TRANSPORTED TO HOSPITAL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10118675April 29, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
INSTRUMENT CLUSTER IS BAD AND THE GUAGES WILL NOT WORK. PART IS NOT AVAILABLE AND MY VEHICLE HAS BEEN DOWN FOR A MONTH AND 1 WEEK AS OF RIGHT NOW. SERVICE MANAGER HAS GIVEN PART TO AREA REP FOR FORD, AND THAT WAS A WEEK AGO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113693April 27, 2005
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING VEHICLE STALLED . DRIVER WAS ABLE TO RESTART THE VEHICLE FIFTEEN MINUTES LATER, AND DROVE IT TO THE DEALER. HOWEVER, MECHANIC COULD NOT DUPLICATE THE PROBLEM. DRIVER INFORMED THE MECHANIC THAT THIS PROBLEM HAS HAPPENED MORE THAN ONCE, AND HAS NOT BEEN RESOLVED. *AK FORD MRFG STATED THAT THIS TYPE OF STALLING (FAILURE) DOES NOT INDICATE A SAFETY PROBLEM. THERE HAS BEEN A CONSTANT PROBLEM WITH 1/2 TANK OF GAS OR LESS SINCE THE CAR REACH 50,000 MILES. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115443April 18, 2005
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
CONSUMER RECEIVED RECALL NOTICE CONCERNING SEAT HEATER/COOLER. HOWEVER, THE CONSUMER HAS BEEN WAITING SINCE JANUARY. SHE WAS TOLD TWICE THAT THE PARTS WERE IN. HOWEVER, WHEN SHE CONTACTED THE DEALER SHE WAS TOLD THE PARTS DID NOT COME IN. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117837April 13, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
DRIVER PLACED THE KEY INSIDE OF THE IGNITION SWITCH AND THE KEY FAILED TO COME OUT OF IGNITION. DRIVER CONTACTED THE DEALER FOR AN APPOINTMENT. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10117625April 7, 2005
ELECTRICAL SYSTEM
VEHICLE HESITATED/STALLED WHEN APPLYING THE ACCELERATOR PEDAL FROM A STOP POSITION. VEHICLE HAD BEEN TO THE DEALER ON THREE SEPARATE OCCASIONS. THE FIRST TIME DEALER REPLACED THE COIL ASSEMBLY, SPARK PLUGS AND SPARK PLUG WIRING. WITHIN TWO WEEKS OR LESS THE PROBLEM RECURRED. THE LAST TWO TIMES DEALER INFORMED THE CONSUMER THAT THEY COULD NOT DUPLICATE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117468April 5, 2005
TIRES:TREAD/BELT
THE FRONT TIRE ON DRIVER'S SIDE SHOWED A 6-8 INCH LENGTH SPOT ON THE INTER TREAD OF THE TIRE, AND BOTH REAR TIRES SHOWED SIGNS OF HIGH AND LOW SPOTS RUNNING DIAGONALLY. DEALER INSPECTED THE TIRES, AND INFORMED CONSUMER THAT THIS PROBLEM WAS NOT CAUSED BY IMPROPER WHEEL ALIGNMENT. THESE TIRES WERE ORIGINAL , PIRELLI TIRES, SIZE P205/50R16, AND DOT# XAW1E1991403.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116328April 4, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I BOUGHT THE CAR WITH 0 MILES ON IT. I HEARD LOUD SQUEAKY NOISE IN THE BRAKES AT ANY SPEED WHEN SLOWING DOWN. THE FIRST WEEK, I TOOK THE CAR BACK TO FORD. FORD SENT ME HOME TELLING ME IT WAS DUST IN THE DRUMS. THEY SAID IT SHOULD WEAR OFF IN A WHILE. 1 MONTH LATER AND THE NOISE STILL WAS PRESENT NOT BETTER OR WORSE. I TOOK IT IN AGAIN, THEY HAD THE NERVE TO TELL ME TO JUST WAIT LONGER. 3 MONTHS AND THE NOISE CONTINUED. I THEN TOOK IT BACK AND THEY PUT NEW BRAKE PADS. I HAD THE CAR FOR 3 MONTHS AND THE BRAKE PAD WERE BAD??? THEY PUT NEW BRAKE PADS ON, AND AGAIN THE NOISE REMAINED. WILL THEY EVER FIX THIS PROBLEM??? IT IS NOW 1 YEAR AFTER AND THE NOISE REMAINS. DON'T BUY A FOCUS, EVEN BRAND NEW AND 100,000 MILE WARRANTY AND STILL HAVE PROBLEMS NO ONE WILL FIX.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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