Ford Focus Complaints (2004)

387 consumer complaints on file.

#10206490October 22, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT WAS UNABLE TO TURN THE IGNITION WHEN THE KEY WAS INSERTED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED TWO DAYS LATER. THE DEALER STATED THAT THE KEY CARTRIDGE CAUSED THE FAILURE AND THEY MADE THE REPLACEMENT. THE CONTACT STATED THAT TWO OF THE THREE ORIGINAL KEYS HAVE NOT WORKED PROPERLY SINCE THE REPLACEMENT. THE FAILURE MILEAGE WAS 14,155 AND CURRENT MILEAGE WAS 14,200. UPDATED 01-14-08. *KB UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204775October 3, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE STOPPED, THE VEHICLE STALLED AND SHUT OFF. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT THE KEY WOULD NOT TURN IN THE IGNITION. THE FAILURE OCCURRED SEVERAL TIMES BEFORE, BUT THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE HAD TO BE TOWED TO A MECHANIC. THE MECHANIC STATED THAT THE IGNITION CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE COST OF $150 FOR THE PART. THE PURCHASE DATE AND DEALER INFORMATION WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203924September 24, 2007
ELECTRICAL SYSTEM
I WAS STRANDED OVER THE WEEKEND AT A GAS STATION IN THE MIDDLE OF NOWHERE BECAUSE MY KEY WOULDN'T TURN, IT SEEMED LOCKED IN MY IGNITION. I REALLY NEEDED MY CAR TO START TO GET OUT OF THERE BUT COULDN'T AND WAS APPROACHED BY A MENTALLY INSANE MAN ASKING ME FOR A RIDE. NOTHING HAS BEEN DONE TO FIX MY CAR BECAUSE THEY AREN'T OPEN UNTIL MONDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203535September 20, 2007
TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE VEHICLE HAS KUMHO, SIZE 195/60R15 TIRES. WHILE DRIVING 5 MPH, THE DRIVER SIDE TIRE SCRAPED THE CURB AND BLEW OUT. A SPARE TIRE WAS PLACED ON THE VEHICLE. THE DEALER STATED THAT THE SIDEWALL FAILED. THE CURRENT AND FAILURE MILEAGES WERE 42,000. UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203387September 18, 2007
STEERING: STEERING WHEEL/HANDLE BAR, ELECTRICAL SYSTEM
THE SHIFTER, STEERING WHEEL AND IGNITION KEY ALL LOCK UP ON MY 2004 FORD FOCUS. I SIMPLY GUIDE MY CAR TO WHERE I WANT TO PARK IT. STOP, PUT THE CAR IN PARK AND TURN OFF THE CAR. WHEN I GO TO START MY CAR AGAIN, EVERYTHING IS LOCKED UP AND TAKES A LONG TIME TO GET IT UNLOCKED. I ALMOST HAVE TO BREAK OFF THE KEY TO GET IT STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202818September 12, 2007
POWER TRAIN:CLUTCH ASSEMBLY
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE SHIFTING AT 30 MPH, THE CLUTCH FAILED. THE DEALER REPLACED THE CLUTCH, HOWEVER, THEY NEGLECTED TO REINSTALL ONE OF THE BOLTS AND THE FAILURE RECURRED. NO ADDITIONAL REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 39,000 AND FAILURE MILEAGE WAS 37,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201758September 4, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
UPON ENTERING AN INTERSECTION AND HAVING TO STOP AT A STOP SIGN, I PRESSED THE CRUISE CONTROL OFF BUTTON AND APPLIED THE BRAKE. INSTEAD OF SLOWING DOWN, THE VEHICLE INCREASED SPEED, AND TRAVELED INTO THE INTERSECTION. I ATTEMPTED TO TURN OUT OF THE WAY OF ONCOMING TRAFFIC BUT STRUCK A PASSING SUV. END RESULT WAS MY CAR WAS TOTALED AND THE SUV SUFFERED HEAVY DAMAGE. I CONTACTED FORD IN DEARBORN, MI BUT THEY WERE NO HELP. *TR THE CONSUMER STATED THE CRUISE CONTROL WOULD NOT DEACTIVATE WHEN THE BRAKES WERE APPLIED OR WHEN THE OFF BUTTON WAS PRESSED. UPDATED 10/10/07. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10200856August 27, 2007
TIRES
MY DAUGHTERS FORD FOCUS 2004 HAS ONLY 21,000 MILES ON IT AND WAS MAKING NOISES WE CHECKED THE TIRES PIRELLI P6 FOUR SEASON P205/50R 16 87 H M+S AND THE REAR BACK TIRE CORDS WERE BROKE SINCE WE BOUGHT THE CAR OVER A YEAR AGO AND THE WARRANTY WAS ONLY FOR A YEAR THEY SAID THEY WONT DO ANYTHING WHAT IF IT WOULD OF BLOWN OUT THINK THEY SHOULD BE CALLED IT HAS HAPPENED TO ALOT OF PEOPLE WITH THE SAME TIRES LOOKED UP COMPLAINT ON INTERNET, WE REPLACED ALL FOUR TIRES DID NOT TRUST THE OTHER TIRES NOW THEY ARE MADE IN CHINA SURPRISE. WHAT WOULD OF HAPPENED IF MY DAUGHTER WOULD OF HAD A BLOW OUT????????? SOMETHING SHOULD BE DONE. CLICK HERE: COMPARE PRICES AND READ REVIEWS ON PIRELLI P6 FOUR SEASONS PASSENGER/PERFORMANCE TIRE AT EPINIONS.COM --- CLICK HERE: NEWS IN BRIEF.(BRIEFS)(BRIEFS ON PIRELLI TIRE NORTH AMERICA, TOYO TIRE (USA) CORP., COOPER TIRE & RUBBER CO.) - JO *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200728August 24, 2007
ELECTRICAL SYSTEM:IGNITION
FORD FOCUS IGNITION KEY WON'T TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200269August 21, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
MY FORD FOCUS ZX5 STALLED ON ME ON THE HIGH WAY JULY 27, LUCKY FOR ME THE TRAFFIC WAS SLOW. TOWED TO THE DEALER, THEY SAID IT WAS THE FUEL PUMP. COST ME $600 TO REPLACE IT. I GOT THE CAR BACK ON AUGUST 1, AND TWO DAYS LATER ON AUGUST 3, IT STALLED AGAIN. TOW IT BACK TO DEALER ON AUGUST 7, THE DEALER SAID IT WAS THE FUEL PUMP AGAIN, THEY SAID THE NEW FUEL PUMP THEY REPLACED TWO DAYS AGO WAS DEFECTIVE, AND THEY HAD IT FIXED ON AUGUST 8, AND ONE DAY LATER ON AUGUST 9, IT STALLED AGAIN. TOWED BACK TO DEALER THE THIRD TIME. ON AUGUST 13, THEY CALLED ME AND SAID IT WAS NOT THE FUEL PUMP. (WHAT? SO THEY DIDN'T SERIOUSLY CHECK THE CAR, AND PUT ME INTO VERY DANGEROUS SITUATIONS AGAIN AND AGAIN???) ON AUGUST 17, THEY CALLED TO INFORM ME IT WAS THE INERTIA SWITCH. I WAS VERY DISSATISFIED WITH ALL THE PROBLEMS WITH THIS VEHICLE. RENTAL COST (I ASKED FOR THE REIMBURSEMENT OF THE RENTAL AND THEY REFUSED). I QUESTIONED THE SERVICE MANAGER ABOUT THE CAR'S SAFETY CONCERN AND THEIR MECHANIC'S INCOMPETENT. THE SERVICE MANAGER KEPT SAYING THE SECOND TIME THE NEW PART WAS DEFECTIVE AND THE SWITCH PROBLEM DIDN'T SHOW UP UNTIL THE THIRD TIME. I REALLY DOUBT IT, BECAUSE EVERY TIME IT SHOWED ME THE SAME PROBLEM. AND I BELIEVE IT IS BECAUSE THEY DIDN'T FIND THE INERTIA SWITCH PROBLEM THE FIRST TIME. I ALSO CALLED THE FORD CUSTOMER ASSISTANCE AND ASKED FOR TO BE REIMBURSEMENT FOR THE RENTAL CAR. I TOLD HER ABOUT MY SAFETY CONCERN, AND SHE INFORMED ME AS LONG AS I AM STILL NOT INVOLVED IN AN ACCIDENT THERE IS NOTHING THEY CAN DO . WHAT? DO I NEED TO BE INJURED OR DEAD TO GET THEIR ATTENTION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199420August 13, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WHILE PARKED. HE HAS NOT CONTACTED THE DEALER OR MANUFACTURER. THE FIRE DEPARTMENT ARRIVED AT THE SCENE AND ARE CURRENTLY FILING A REPORT. THE FIRE WAS CAUSED BY THE ELECTRICAL SYSTEM OF THE DRIVER SIDE BATTERY. THE VEHICLE IS NO LONGER ABLE TO BE DRIVEN. THE CONTACT RESEARCHED OTHER VEHICLES LIKE HIS AND NOTICED A PATTERN OF FIRE RELATED FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 32,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10196605July 17, 2007
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE KEY FAILED TO TURN IN THE IGNITION TO START THE VEHICLE. THE DEALER STATED THAT THE IGNITION CYLINDER HAD FAILED. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 36,000. UPDATED 09/05/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196303July 13, 2007
ELECTRICAL SYSTEM:IGNITION:MODULE
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT AT ANY GIVEN TIME, THE IGNITION LOCKS UP. AS A RESULT, SHE IS UNABLE TO OPEN THE WINDOWS, DOORS, START THE VEHICLE, OR OPERATE THE VEHICLE IN ANY CAPACITY. FORD ADVISED HER TO SHAKE THE VEHICLE AND MOVE THE STEERING WHEEL BACK AND FORTH. FORD ALSO ADVISED HER HUSBAND TO TAKE A MALLARD AND STRIKE THE IGNITION IN AN ATTEMPT TO RELEASE THE KEY. IF NONE OF THOSE SOLUTIONS WORKED, THE CONTACT WAS INFORMED TO BRING THE VEHICLE TO THE DEALER BECAUSE THE PART IS PROBABLY DEFECTIVE. THE CONTACT HEEDED FORD'S INSTRUCTIONS, BUT THE FAILURE STILL OCCURRED. THE MANUFACTURER STATED THAT THEY ARE AWARE OF THE ISSUE, HOWEVER, THE PLATEAU OF CONCERN IS NOT GREAT ENOUGH TO ISSUE A RECALL. THE DEALER STATED THAT THE COST TO REPAIR THE VEHICLE IS $432 AND THAT THE PART IS DEFINITELY DEFECTIVE. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 58,000 AND FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195438July 5, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
WITHOUT ANY WARNING THE IGNITION SWITCH OF THE 2004 FORD FOCUS BEGAN TO STOP FUNCTIONING PROPERLY. I AM CURRENTLY ABLE TO TURN THE KEY IF I SPEND A FEW MINUTES MANIPULATING THE STEERING WHEEL WHILE SIMULTANEOUSLY TURNING THE KEY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193034June 12, 2007
SEAT BELTS
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING THE VEHICLE, THE CONTACT STATED THAT HER GRANDDAUGHTER BECAME TRAPPED IN THE SEAT BELT. BY PULLING ON IT, THE MIDDLE SEAT BELT WRAPPED AROUND HER LEG AND LOCKED INTO POSITION. THE GRANDDAUGHTER COULD NOT GET IT OFF HER LEG. THERE WAS NO LEVERAGE TO PULL HER LEG OUT AND THE FURTHER THE BELT WENT DOWN HER LEG, THE TIGHTER THE BELT BECAME. THE SEAT BELT BEGAN TO CUT OFF HER CIRCULATION. THE CONTACT WEDGED HER FINGER BETWEEN THE GRANDDAUGHTER'S LEG AND THE SEAT BELT TO RELIEVE PRESSURE. IN THE END, THE CONTACT CUT THE SEAT BELT WITH A PAIR OF SCISSORS. THE SEAT BELT SNAPPED BACK QUICKLY AND NOW IT IS FIRMLY STUCK INSIDE OF THE SEAT. THE CONTACT ASKED FORD WHY THIS HAPPENED, BUT RECEIVED NO RESPONSE. SHE STATED THAT AN APPOINTMENT WILL BE MADE FOR HER AT THE DEALER. THE CONTACT ALSO STATED THAT THE SEAT BELT HAS NEVER BEEN USED AND THAT HER GRANDDAUGHTER WAS NOT SEATED IN THE MIDDLE SEAT. HER MAIN CONCERN IS NOT HOW HER GRANDDAUGHTER BECAME ENTANGLED IN THE SEAT BELT, BUT WHY THE SEAT BELT WOULD NOT LOOSEN WHEN ATTEMPTING TO REMOVE THE BELT. THE ENGINE SIZE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192536June 6, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2004 FORD FOCUS. THE CONTACT STATED THAT THE BRAKES BEGAN TO SQUEAK. THE MECHANIC DIAGNOSED THE FAILURE AS NEEDING NEW FRONT ROTORS AND MADE THE REPAIR. ONE MONTH LATER, THE BRAKES BEGAN SQUEAKING AGAIN. A PIECE OF THE FRONT ROTOR FELL OFF WHILE THE VEHICLE WAS IN MOTION. A LOCAL MECHANIC REPLACED THE FRONT ROTORS AGAIN. THE POWERTRAIN, PURCHASE DATE, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 23,400 AND FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192338June 3, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
WE PURCHASED A BRAND NEW 2004 FORD FOCUS, 3 YEARS AGO. OF COURSE THE WARRANTY JUST RAN OUT (WE'RE AT ABOUT 38,000 MILES). OVER THE PAST 2 WEEKS, WE'VE HAD PROBLEMS GETTING THE KEY INTO THE IGNITION, AND ONCE IN THE IGNITION, THE KEY WONT TURN. THE FIRST TIME IT HAPPENED, IT TOOK JUST A COUPLE OF ATTEMPTS AND THEN IT TURNED. IT HAS PROGRESSIVELY GOTTEN WORSE, AND HAS TAKEN UP TO 5 MINUTES TO GET THE KEY INTO THE IGNITION AND TO TURN. EXACTLY 2 WEEKS AND 2 DAYS AFTER THE PROBLEM AROSE, I WENT TO START MY CAR AND THIS TIME IT TOOK 10 MINUTES TO GET TO KEY INTO THE IGNITION AND TO TURN. THAT SAME NIGHT I WAS ATTEMPTING TO LEAVE A FRIENDS HOUSE, AND AGAIN THE KEY HAS TROUBLE GOING INTO THE IGNITION, AND ONCE IN IT WONT TURN, THE STEERING WHEEL IS LOCKED, AND I'M STUCK. MY HUSBAND HAS ANOTHER KEY TO THE CAR, SO WE TRIED ALTERNATING THE KEYS. WE SAT IN THE DRIVEWAY FOR 30 MINUTES, TRYING BOTH KEYS ALTERNATELY, AND THE KEY JUST WOULDN'T TURN. WE HAD TO GET A RIDE HOME AND ARE WITHOUT A CAR NOW. OUR MECHANIC SAID THE SAME THING HAPPENED TO SOMEONE ELSE WITH THE SAME CAR LAST WEEK, AND IT COST THEM $420 FOR PARTS/REPAIRS. WE HAVE TO WAIT UNTIL NEXT WEEK WHEN WE CAN AFFORDS THE REPAIRS. I HAVE READ NUMEROUS CONSUMER COMPLAINTS ABOUT THE SAME PROBLEM WITH THE SAME CAR (FORD FOCUS, SEVERAL YEARS/MODELS) SOME OF THEM EVEN HAD TO REPLACE THE SAME PART MORE THAN ONE TIME. THIS IS OBVIOUSLY A FAULTY PART, AND FORD SHOULD BE CONDUCTING SOME SORT OF RECALL TO FIX THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190943May 16, 2007
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
RAW FUEL LEAKS FROM GASOLINE EVAPORATIVE CANISTER WHEN VEHICLE HAS BEEN RECENTLY FUELED. DRIVEABILITY PROBLEMS ACCOMPANYING LEAKAGE. INCLUDES DIFFICULTY STARTING/ HESITATING/SURGING AT HIGHWAY SPEEDS, AND STALLING AT LOW SPEED MANEUVERS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190133May 8, 2007
VEHICLE SPEED CONTROL, AIR BAGS
TL*THE CONTACT OWNS A 2004 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE VEERED OFF THE ROAD. THE CONTACT DID NOT DEPRESS THE BRAKES AND THE RIGHT FRONT OF THE VEHICLE STRUCK A GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THERE WAS A RECENT TIRE ROTATION PERFORMED ON THE VEHICLE AND AAA AND THE DEALER DETERMINED THAT THE LUG NUTS WERE STRIPPED. THE CONTACT HAS A POLICE REPORT. THE CURRENT AND FAILURE MILEAGES WERE 97,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10189753May 4, 2007
ELECTRICAL SYSTEM:IGNITION
2004 FORD FOCUS. IGNITION GOT STUCK KEY WON'T TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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