Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10901924August 27, 2016
STRUCTURE:BODY
THE DRIVER DOOR LATCH FAILS TO CATCH WHEN CLOSING THE DOOR, EVEN WHEN ATTEMPTING TO LOCK THE DOOR. AS A RESULT, THE DOOR DOES NOT SECURE AND SWINGS OPEN WHILE DRIVING, PARTICULARLY WHEN TURNING TO THE RIGHT, AND DOES NOT LOCK TO SECURE INTERIOR AND CONTENTS. THE FAILURE WAS FIRST DISCOVERED WHILE DRIVING. AS WE TURNED RIGHT AT AN INTERSECTION, AFTER HAVING COME TO A COMPLETE STOP, THE DRIVER'S DOOR FLEW OPEN, ALMOST STRIKING A CAR DRIVING IN THE OPPOSITE DIRECT ON THE STREET WE TURNED ONTO, NARROWLY AVOIDING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10901998August 27, 2016
STRUCTURE:BODY
TAKATA RECALL THE DOOR LATCH ON THE DRIVER SIDE UNEXPECTEDLY STOP LATCHING SHUT. WAS PARKING THE CAR IN A PARKING LOT AND WENT TO CLOSE THE DOOR AND IT WOULD NOT LOCK OR CLOSE. THE DOOR DOES NOT CLOSE AND WHEN ATTEMPTING TO CLOSE THE DOOR IT BOUNCES BACK AND DOES NOT LATCH SHUT. HAD HOLD THE DOOR SHUT IN ORDER TO DRIVE HOME. RESEARCHED FORD FOR RECALLS AND FOUND THAT THE 2012 FORD FIESTA AND THE 2012 FORD FUSION WERE RECALLED WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898879August 26, 2016
UNKNOWN OR OTHER
I WAS DRIVING HOME FROM WORK ,AND THE DRIVER DOOR LATCH FAILED. THE DOOR CAME OPEN WHILE THE VEHICLE WAS IN MOTION, AND NEARLY CAUSED AN ACCIDENT. THE VEHICLE CURRENTLY HAS ABOUT 49,000 MILES ON IT. ALL SCHEDULE MAINTENANCE IS UP TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898920August 26, 2016
STRUCTURE:BODY
I AM AN OWNER OF A 2012 FORD FOCUS. THE DRIVER DOOR LATCH SUDDENLY GAVE OUT AND WILL NOT SECURELY SHUT. THE DOOR WILL CLOSE, BUT WILL FLAP OPEN. THIS IS EXTREMELY DANGEROUS AND EXPENSIVE FIX. YOU CAN SEE HOW THIS IS FRUSTRATING WHEN THE LATCH GAVE OUT ON ITS OWN. THANKFULLY, NOT WHILE I WAS DRIVING. PLEASE KEEP INVESTIGATING THIS ISSUE FOR IT SHOULD BE AN ISSUED RECALL. THIS IS A MUST TO KEEP ALL FOCUS OWNERS SAFE AND SECURE WHILE DRIVING. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898986August 26, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 65 MPH, THE DRIVER SIDE DOOR OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898401August 25, 2016
STRUCTURE:BODY
MY DRIVERS SIDE LATCH FAILED ON ME ONE DAY, WHILE I WAS DRIVING AND AN ALARM WENT OFF SAYING THE DOOR WAS OPEN. I MADE A RIGHT HAND TURN, WHEN MY DOOR BEGAN TO SWING OPEN. LUCKILY, I WAS AT A COMPLETE STOP BEFORE TURNING. MY CAR HAD ABOUT 70,000 MILES ON IT, WHEN THE INCIDENT OCURRED. I TOOK IT TO A MECHANIC AND THEY SAID THE LATCH ROD WAS BROKEN AND HAD TO BE REPLACED. THEY TOLD ME TO GO TO FORD AND SEE IF THERE WAS A RECALL ON IT. WENT TO THE FORD DEALERSHIP AND THEY SAID THERE WASN'T A SAFETY ISSUE RECALL AND IT WOULD COST $500 TO REPAIR IT. I DON'T UNDERSTAND HOW THAT'S NOT A SAFETY ISSUE, WHEN NOW I HAVE TO TIE A BUNGEE CORD TO KEEP IT SOMEWHAT CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898428August 25, 2016
UNKNOWN OR OTHER
LEFT SIDE REAR DOOR FLEW OPEN ON A TURN, (SURPRISED) PULLED OVER TO CLOSE DOOR BUT IT WOULD NOT LATCH. I AM NOW DRIVING AROUND WITH THE DOOR STRAPPED CLOSED. WENT TO A FORD DEALER TO GET FIXED BUT THE COST IS TOO HIGH FOR ME RIGHT NOW. VERY DANGEROUS AND THIS IS SOMETHING THAT SHOULD NOT HAPPEN ON A NEWER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898440August 25, 2016
STRUCTURE:BODY
MY DOOR LATCH STOPPED WORKING ON MY FRONT DRIVER'S SIDE DOOR, SEEMINGLY OUT OF NOWHERE. I NOTICED THE ISSUE WHEN I HAD PARKED AT WORK AND THE DOOR WAS NOT STAYING SHUT AFTER LOCKING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898477August 25, 2016
STRUCTURE:BODY
WHEN I WENT OUT ONE DAY TO LEAVE WORK THE BACK DRIVER SIDE PASSENGER DOOR LATCH NO LONGER WORKED AFTER I OPENED THE CAR. I CAN'T DRIVE THE CAR AT ALL WITHOUT THE DOOR FLYING OPEN. I TRIED TO SECURE IT BUT THE WEIGHT OF THE DOOR BREAKS ALL STRINGS/ROPES. I RESORTED TO A BUNGEE CORD. WHEN I TAKE TURNS THE DOOR STILL OPENS BUT CLOSES SHUT. I HAVE A BABY THAT SITS IN THE BACK SEAT SO I WAS SCARED AND TOOK IT INTO THE DEALERSHIP. THEY ARE TELLING ME SINCE ITS NOT AN ACTIVE RECALL YET THAT THEY WILL ONLY REPAIR IT FOR A DISCOUNTED RATE OF $350 BUT THE PART IS ON BACK ORDER. I TOLD THEM THIS WAS UNACCEPTABLE AS I HAVE A BABY IN THE BACKSEAT AND IT'S A HUGE SAFETY ISSUE. INTERESTING ENOUGH, AT FIRST WHEN THE REP. THOUGHT IT WAS COVERED UNDER A WARRANTY, HE TOLD ME HE COULD NOT RELEASE MY VEHICLE TO ME BECAUSE IT WAS A SAFETY HAZARD. NOW THAT THEY MIGHT NOT PAY FOR IT, IT'S OK TO BE RELEASED. VERY DISAPPOINTED IN FORD. I AM STILL WAITING TO HEAR BACK IF THEY WILL PAY FOR IT BUT AGAIN, THE PART ISN'T IN YET EITHER. I AM ALSO NOT ABLE TO SECURE MY CAR ANYMORE BECAUSE WITH ONE DOOR ALWAYS OPEN THE DOORS WILL LOCK BUT THE ALARM DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898497August 25, 2016
STRUCTURE:BODY
DOOR LATCH ON BOTH FRONT AND REAR DOORS FAILS TO OPERATE. DOORS CANNOT CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898628August 25, 2016
STRUCTURE:BODY
ON TWO SEPARATE OCCASIONS THE DOOR LATCHES (REAR PASSENGER AND REAR DRIVER SIDE) ON THE VEHICLE BECAME STUCK OPEN/LOCKED. ONE OCCURRENCE RESULTED IN THE PASSENGER REAR DOOR FULLY OPENING WHILE MAKING A RIGHT TURN THE OTHER INCIDENT (8/24/2016) INVOLVED NOT BEING ABLE TO CLOSE THE REAR DRIVER SIDE DOOR, LATCH WAS STUCK IN THE LOCK POSITION AND WOULD NOT ALLOW FOR FULL CLOSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898670August 25, 2016
STRUCTURE:BODY
AS I WAS DRIVING MY 2012 FORD FOCUS THE DOOR ALL OF SUDDEN THE DRIVER REAR SIDE DOOR OPENED. I PULLED OVER AND TRIED TO SHUT THE DOOR BUT IT JUST BOUNCED BACK OPEN. THIS IS A BIG SAFETY HAZARD AND I'M NOT QUITE SURE WHY I SHOULD TO PAY FOR THE REPAIR AS THIS VEHICLE IS NOT THAT OLD FOR THIS TO BE HAPPENING AND I'VE ALSO HEARD A LOT OF COMPLAINTS FROM OTHER CONSUMERS HAVING THE SAME ISSUE. GOOD THING NO ONE WAS IN THE BACK OF THE VEHICLE WHEN THIS OCCURRED OR THE RESULTS WOULD HAVE BEEN DEVASTATING. I'M HOPING THERE WILL BE A RECALL FOR THE DOOR LATCH SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898674August 25, 2016
UNKNOWN OR OTHER
WHEN I COME TO A STOP....AND THEN HAVE TO START UP AGAIN...THE CAR DOESN'T PICK UP THE SPEED. IT STUTTERS AND WILL NOT GET MOVING FOR A BIT. AND THEN IT DOES. SOMETIMES SCARY AS I AM TURING INTO ON COMING TRAFFIC AND CAN'T GET MOVING. THIS HAPPENS ON CITY STREETS AFTER STOPPING. ON A FEW OCCASIONS IT HAS HAPPENED WHILE DRIVING ON THE HIGHWAY, LIKE IT HAS LOST A CONNECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898208August 24, 2016
POWER TRAIN
I PURCHASED THIS CAR USED IN MAY OF 2015.. I IMMEDIATELY NOTICED THE CAR RUNNING SHAKY AND ATTRIBUTED THAT TO BAD FUEL. IT WAS INTERMITTENT AND WOULD COME AND GO. MAY 2016, MY HUSBAND, SON AND I ARE TRAVELING TO HIS TRACK CHAMPIONSHIP AND WERE STOPPED AT A RED LIGHT. THE LIGHT TURNED GREEN AND MY HUSBAND STEPPED ON THE GAS TO ACCELERATE. THE CAR JERKED US ALL FORWARD HARD AND WOULD NOT ACCELERATE WITH CARS HONKING BEHIND US. WE HAD A MESSAGE 'TRANSMISSION MALFUNCTION SERVICE NOW'. HE CALLED A FORD SERVICE CENTER AND WAS TOLD MY TRANSMISSION WAS UNDER TWO SEPARATE RECALLSCAR FAX REPORT SHOWN AT THE DEALERSHIP). WE HAD THE CAR TOWED TO THE FORD SERVICE CENTER. THEY EXPLAINED THAT THERE ARE THREE STEPS TO TRY TO GET THIS CORRECTED. THEY PERFORMED THE FIRST STEP WHICH WAS TO REPROGRAM THE TRANSMISSION CONTROL MODULE. I WAS DRIVING TO WORK THE NEXT DAY AND PULLING OUT INTO A BUSY INTERSECTION. MY CAR JERKED ME FORWARD HARD AND DOESN'T ACCELERATE AND I AM FACING TRAFFIC FROM BOTH DIRECTIONS. I CREPT OUT SLOWLY, SHUDDER, SHAKE, SHUDDER SHAKE AND NARROWLY MISS A COLLISION FROM BOTH DIRECTIONS AND HAD THE SAME MESSAGE 'TRANSMISSION MALFUNCTION SERVICE NOW'. I HAD MY CAR TOWED FOR THE SECOND STEP OF THE RECALL. THE SECOND STEP IS TO REPLACE THE TRANSMISSION CONTROL MODULE. I AM PULLING OUT OF A LOCAL STORE AND AGAIN MY CAR JERKS ME FORWARD HARD AND FAILED TO ACCELERATE WITH A LOGGING TRUCK COMING UPON THE DRIVER'S SIDE OF MY CAR. ONCE AGAIN, I NARROWLY ESCAPE ANOTHER COLLISION. THIRD STEP OF THE RECALL WHICH WAS TO CLEAN THE CLUTCHES. I GOT THE CAR BACK AND A WEEK LATER. AGAIN, MY CAR JERKED US BOTH FORWARD HARD AND WOULDN'T ACCELERATE. MY SON IS YELLING 'MOM, GET GOING THEY ARE GOING TO HIT US' AS HE IS LOOKING BACK AT A CAR THAT ALMOST HIT US FROM BEHIND WHILE MY CAR FAILS TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898216August 24, 2016
STRUCTURE:BODY
MY DRIVERS SIDE DOOR OPENED WHILE BEING OPERATED AND WOULD NOT LATCH SHUT. I TRIED SEVERAL TIMES TO SHUT IT AND IT WOULD NOT STAY SHUT. I HAD TO FINISH MY DRIVE TO WORK HOLDING THE DOOR SHUT. IM GLAD IT WAS A DOOR THAT I COULD HOLD SHUT BECAUSE HAD IT BEEN ANY OF THE OTHER DOORS, THERE COULD HAVE BEEN A COLLISION. I HAD TO HAVE THE DOOR REPAIRED MYSELF SINCE IT IS NOT UNDER WARRANTEE. I UNDERSTAND THAT OTHER MODELS WERE RECALLED AND MINE WASN'T BECAUSE A DIFFERENT COMPANY MADE THE SPRING WHICH IS APPARENTLY WHAT FAILED. IM SURE THAT BOTH COMPANIES MADE THE SPRING TO THE SAME SPECIFICATIONS AND THAT THE FAULT IS IN THE DESIGN NOT THE COMPANY THAT MAKES THE SPRINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898259August 24, 2016
STRUCTURE:BODY
DOOR LATCH RECALL MY VEHICLE'S DRIVER SIDE DOOR SWUNG OPEN WHILE MAKING A RIGHT HAND TURN ON A BUSY HIGHWAY STREET AND WOULD NOT LATCH BACK WHEN ATTEMPTED TO CLOSE. I TOOK THE CAR INTO THE DEALERSHIP TO BE REPAIRED. THE SAME DAY I RESEARCHED AND FOUND A RECALL THAT WENT INTO AFFECT ON 8/4/16 THAT DESCRIBES EXACTLY WHAT HAPPENED TO ME AND COVERS THE EXACT CRITERIA OF THE RECALL TO INCLUDE, MAKE, MODEL, YEAR OF MANUFACTURE AND LOCATION IT WAS MANUFACTURED. THE DEALERSHIP ADVISED THERE WAS NO ACTIVE RECALL FOR MY VEHICLE SO I ESCALATED TO THE MANUFACTURE. AFTER SPEAKING WITH MULTIPLE FORD CUSTOMER CASE ASSOCIATES THEY OPENED A CASE ADVISING ME THAT IT APPEARS MY CAR IS ELIGIBLE FOR THE RECALL BUT BECAUSE THE RECALL WAS SO NEW THAT NONE OF THE CONSUMERS VIN NUMBERS HAVE BEEN TIED TO THE RECALL, THEREFORE, THEY COULD NOT ASSIST ME. THE DEALERSHIP IS ADVISING ME THAT I NEED TO PAY FOR THIS RECALL WORK AND WHEN THEY EVENTUALLY ADD MY VIN TOT HE RECALL THAT THEY WOULD REIMBURSE ME FOR THE REPAIR. I DO NOT FEEL AS THOUGH I SHOULD PAY FOR THIS REPAIR OUT OF POCKET DUE TO THE KNOWN RECALL THAT EXISTS. FORD WAS UNABLE TO ASSIST ME WITH THE RECALL REPAIR AND THE VEHICLE IS STILL SITTING AT THE FORD DEALERSHIP AWAITING REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897908August 23, 2016
STRUCTURE:BODY
DRIVERS DOOR OPENED DURING A TURN. DOOR WOULD NO LONGER LATCH CLOSED. THIS CAR WAS IN DALLAS TX TILL ABOUT 3 MONTHS AGO. I AM THE ORIGINAL OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897927August 23, 2016
UNKNOWN OR OTHER
WE HAVE HAD OUR 2012 FORD FOCUS FOR 3 YEARS. IN THE LAST YEAR, THE DOOR LATCH THAT KEEPS THE DOOR SHUT, HAS BROKEN! THE FIRST INCIDENT HAPPENED JUNE 2015. WE WERE IN A PARKING LOT AND OUR PASSENGER TRIED TO CLOSE HER DOOR (BACK LEFT) AND IT WOULDN'T STAY SHUT. UNFORTUNATELY, SHE HAD TO HOLD THE DOOR UNTIL WE MADE IT HOME SAFELY. WE DIDN'T THINK MUCH OF IT AT THE TIME, WE FIGURED SHE'D PROBABLY SLAMMED IT TOO HARD OR GOT THE SEAT BELT STUCK. WE PURCHASED THE PART FOR $120 AND DECIDED TO FIX IT OURSELVES SINCE THE DEALERSHIP WAS CHARGING $600! FAST FORWARD TO TWO DAYS AGO. WE WERE ON OUR WAY BACK HOME WHEN MY HUSBAND TURNED LEFT AND THE BACK RIGHT DOOR SWUNG WIDE OPEN! OUR 15 MONTH OLD SON WAS SITTING IN THE BACK, AND I FRANTICALLY TOLD MY HUSBAND TO PULL OVER, THINKING THAT MAYBE SOMEHOW HE MIGHT'VE OPENED IT- ALTHOUGH HIS CAR SEAT REAR FACES AND ITS PHYSICALLY IMPOSSIBLE FOR HIM TO HAVE BEEN ABLE TO REACH THE HANDLE SINCE HIS CAR SEAT IS IN THE MIDDLE. WE PULLED OVER, AND AFTER MULTIPLE ATTEMPTS TO SHUT IT, WE FINALLY REALIZED WHAT WAS GOING ON.THE LATCH HAD BROKEN AGAIN, BUT THIS TIME ON A DIFFERENT DOOR! WE CONTACTED THE DEALERSHIP AND THEY CAN'T DO ANYTHING BECAUSE IT'S NOT ON RECALL.THEY WERE ANYTHING BUT HELPFUL OR UNDERSTANDING! I DON'T GET WHY THIS HASN'T BEEN TAKEN CARE OF BECAUSE AFTER GOING ONLINE, I HAVE SEEN THOUSANDS OF PEOPLE WITH THE SAME COMPLAINT ABOUT THE EXACT VEHICLE! THIS IS A HUGE SAFETY HAZARD AND SHOULD BE DEALT WITH IMMEDIATELY! HOW MANY INCIDENTS NEED TO HAPPEN BEFORE IT IS RESOLVED? DOES SOMEONE NEED TO DIE? I SHOULDN'T HAVE TO WORRY ABOUT THIS ISSUE ON A CAR THAT'S ONLY 4 YEARS OLD! NEEDLESS TO SAY, MY HUSBAND AND I WILL NO LONGER BE BUYING A FORD EVER AGAIN AND WILL BE GETTING RID OF OURS, AS WE DO NOT FEEL THAT IT IS SAFE FOR OUR FAMILY. NOR DO WE WANT TO STICK AROUND AND HAVE TO PAY FOR ALL FOUR DOOR LATCHES, SHOULD THEY BREAK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897971August 23, 2016
STRUCTURE:BODY
THE DRIVER SIDE DOOR LATCH WOULD NOT LATCH. I HAVE READ THAT THIS IS A COMMON FAILURE NOT ONLY IN THE FOCUS BUT IN MANY OTHER FORD MODELS MANY OF WHICH HAVE ALREADY BEEN RECALLED. THE CAR WAS LUCKILY STATIONARY WHEN THE FAILURE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898001August 23, 2016
STRUCTURE:BODY
DRIVER DOOR LATCH FAILED WHILE DRIVING ON HIGHWAY, SLIGHTLY TURNING RIGHT TO CHANGE LANES. DIVER DOOR OPENED, AND LATCH WOULD NOT RE-ENGAGE. DOOR HAD TO BE HELD SHUT UNTIL IT COULD BE SAFELY PARKED, THEN TIED SHUT FROM INSIDE TO TRAVEL TO DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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