Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#10026804July 8, 2003
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
CONSUMER CALLED COMPLAINING ABOUT HAVING FUEL PUMP PROBLEMS. STATED THAT HAS CONTACTED THE DEALER, AND THE DEALER STATED THAT THEY HAD A PROBLEM WITH THAT ON SOME VEWHICLES, BUT THEE WAS NO RECALL. SO CONSUMER WOULD HAVE TO PAY FOR THE REPAIRS OUT OF HIS OWN POCKET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025666July 8, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
AFTER DRIVING TO WORK AND PARKING IN THE PARKING GARAGE, WENT INSIDE FOR ABOUT 20 MINUTES. CAME BACK OUT TO CAR TO FIND A PUDDLE OF GASOLINE WHICH HAD LEAKED FROM THE FUEL TANK. A VERY DANGEROUS FIRE HAZARD. THE EXHAUST SYSTEM WAS EXTREMELY HOT AND FUEL HAD LEAKED ALL OVER IT. HAD TO HAVE THE VEHICKE TOWED TO THE REPAIR GARAGE.. THE PROBLEM ENDED UP BEING THAT THE CHEAP PLASTIC FUEL LINE QUICK-CONNECTOR COMING FROM THE FUEL PUMP TO THE FUEL LINE HAD BROKEN, CAUSING THE FUEL LINE TO COME APART FROM THE FUEL PUMP, ALLOWING FUEL TO SPRAY ALL OVER THE TANK AND EXPOSED PARTS UNDER THE VEHICLE AS WELL AS THE CONCRETE GARAGE FLOOR. A SPARK OR LIT CIGARETTE BUTT WOULD HAVE BEEN DISASTROUS. FORTUNATELY A FIRE OR EXPLOSION DID NOT OCCUR OR THEIR SURELY WOULD HAVE BEEN FATALITIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026816July 8, 2003
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
CONSUMER CALLED COMPLAINING ABOUT FUEL PUMP PROBLEMS. STATED THAT VEHICLE WILL SHUT OFF AUTOMATICALLY WHILE DRIVING ON THE ROAD. MANUFACTURER WAS CONTACTED ,AND STATED THAT THERE WAS NO RECALL AND THAT WAS WHY THEY COULD NOT DO ANYTHING ABOUT IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026641July 7, 2003
ENGINE AND ENGINE COOLING:ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
ON 7/5/2003 WHILE DRIVING AT 85 MPH ON THE HIGHWAY ENGINE STALLED. THE VEHICLE HAD THIS SAME PROBLEM LAST YEAR ,AND THE FUEL PUMP WAS DEFECTIVE. THE VEHICLE WILL BE TAKEN TO THE DEALER ON 7/8/2003. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025576July 7, 2003
TIRES, ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE
2000 FORD FOCUS LX 4-DOOR SEDAN - NUMEROUS COMPLAINTS: 1) CURRENTLY HAVE 75,200 MILES ON CAR AND HAVE GONE THROUGH 5 (YES FIVE!) COMPLETE SETS OF TIRES.2) ENGINE STALLS AT ANY SPEED WITH NO WARNING LIGHTS OR INDICATIONS, CAR BUCKS AND GAS PEDAL CAN BE DEPRESSED TO FLOORBOARD AND CAR WILL NOT MOVE - BARELY AVOIDED THREE ACCIDENTS (TWO OF WHICH WOULD HAVE INVOLVED MY TWO SMALL CHILDREN) 3) ALL FOUR DOORS WILL STICK - REALLY NEED TO PULL TO OPEN - AND ONCE OPEN, THEY WILL NOT CLOSE AGAIN (YOU NEED TO TRY TO CLOSE THE DOORS REPEATEDLY BEFORE THEY FINALLY LATCH). THEY ALSO POPPED OPENED WHILE DRIVING. AFRAID ONE DAY ONE OF MY CHILDREN OR A PASSENGER OR MYSELF MAY BE INJURED. THEY ARE MANUAL DOOR LOCKS AND LATCHES. 4) SAME WITH TRUNK - OFTEN NEEDS REPEATED TRIES TO CLOSE AND LATCH 5) LEAK IN FRONT PASSENGER FOOTWELL - WHEN IT RAINS, OR WHEN GOING THROUGH CARWASH 6) FRONT BRAKES HAVE BEEN REPLACED TWICE AT MY COST - HORRENDOUS, IRRITATING, EMBARASSING SQUEALING IS INCESSANT - BRAKE DUST ACCUMULATES EVERY DAY! IN SOME INSTANCES, BRAKES NEED TO BE APPLIED VERY FIRMLY TO STOP VEHICLE (AGAIN, I DO NOT FEEL SAFE WITH MY CHILDREN IN CAR). 7) EXTREMELY FOUL SMELL WHEN AIR CONDITIONING USE IS ATTEMPTED. 8) STEREO WAS REPLACED - ORIGINAL FACTORY INSTALLED WOULD NOT WORK AFTER 2 MONTHS OF OWNERSHIP. 9) PAINT IS FLAKING OFF OF SKIRTS - I WAS INFORMED BY FORD THAT THIS IS "SANDBLASTING" AND THAT I MUST DRIVE ON DIRT ROADS ALL OF THE TIME - I LIVE ON AN ASPHALT STREET, DRIVE ON ASPHALT ROADS AND ASPHALT HIGHWAYS - NOT DIRT! 10) FUEL PUMP WAS REPLACED ONCE ALREADY - WAS TOLD I MUST BE BUYING "DIRTY" GAS - IF IT IS DIRTY GAS, IS THAT MY FAULT? I DON'T EXACTLY RUN THE GAS STATIONS, AND I DON'T BUY FRO ONE SPECIFIC STATION - I FUEL UP WHEN I'M LOW, WHEREVER IT IS CONVENIENT. 11) I HAVE HAD THREE ALIGNMENTS TO TRY TO STOP THE HORRIBLE SHAKING OF THE CAR - THE STEERING WHEEL VIBRATES SO BADLY THAT MY ARMS ARE SORE BY THE TIME I GET TO MY DESTINATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025427July 4, 2003
ENGINE AND ENGINE COOLING:ENGINE
2000 FORD FOCUS LX ENGINE PROBLEMS THAT COULD OF JEOPARDIZE THE SAFE OF MY 2 YEAR OLD AND MYSELF. ENGINE SPUTTERS FOR NO APPARENT REASON. EVEN AFTER OIL CHANGE. WHICH CAUSED MY CAR TO NOT ACCELARTED AND SHUT DOWN IN THE MIDDLE OF A BUSY INTERSECTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025340July 3, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
NOV OF 2002 TOOK TO DEALER THE CAR WAS PURCHASED FROM, TOLD THEM IT WAS RUNNING SLUGGISH AND THE GAS GUAGE DIDN'T ALWAYS REGISTER. TOLD NOTHING WRONG, COULD NOT DULPIATE PROBLEM. TOOK TO NEIGHBORHOOD DEALER FOR SAME PROBLEM, REPLACE FUEL FILTER. HAD ALL THIS WORK DONE BEFORE WARRANTY EXPIRED IN FEB 2003. NEVER WAS NOTIFIED ABOUT POSSIBLE FUEL PUMP. I FEEL THIS WAS LEFT OUT SO THE FORD DEAERSHIP AND COMPANY DIDN'T HAVE TO COVER THIS PART. I HAVE HAD PROBLEMS WITH BOTH LOCATE DEALERSHIP ON GETTING REPAIRS COMPLETED. HAVING TO RETURN THE CAR TWO OR THREE TIMES TO ONE DEALERS. I HAVE FILED COMPLAINTS ABOUT THE LEAK OF SERVICE WITH FORD. MY MILAGE IS 39,400, I HAVE MY SERVICE DONE REGULARLY BY FORD. WENT TO TAKE MY DAUGHTER TO SCHOOL ON JUNE 27TH,2003. MY CAR STARTED THEN DIED, THEM WOULDN'T START AGAIN FOR ABOUT 30 MINUTES. DROVE TO DEALER VERY SLUGGISH. I HAVE SPOKE TO FORD ABOUT PAYING FOR THE REPAIRS WITH NO LUCK. THEIR SERVICE MANAGERS WAS THE ONE WHO BOUGHT IT TO MY ATTENTION THIS WAS A COMMON PROBLEM WITH THE FOCUS. THEN I STARTING TO INVESTIGATE IT MYSELF AND HIS RIGHT. HE TOLD ME OF ABOUT 10 FUEL PUMPS HIS REPLACED IN LESS THEN 2 MONTHS. I PERSONALLY FOUND OTHER FOCUS OWNERS WITH THE SAME PROBLEM. FORD NEEDS TO RECALL FUEL PUMP AND MAKE THIS CAR SAFE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025354July 3, 2003
ENGINE AND ENGINE COOLING
MY 2000 FOCUS STALLED OUT SEVERAL TIMES DURING THE SUMMER OF 2002. IT STOPPED WHEN I BOUGHT A NEW BATTERY. NO PROBLEMS DURING THE COOLER MONTHS. I TOOK IT IN FOR THE BATTERY CABEL RECALL A FEW MONTHS AGO AND ALL WAS FINE. NOW THAT THE TEMPERATURES ARE HOT AGAIN HERE IN AZ, THE CAR HAS STARTED TO STALL OUT AGAIN. IT TOTALLY DIED WHILE DRIVING IN TRAFFIC! AFTER THE STALLING IN TRAFFIC, I HAD TO LET IT SIT FOR A FEW MINUTES AND THEN I GOT IT STARTED ENOUGH TO PULL OVER ONTO THE SHOULDER. I HAD TO PULL OVER ABOUT 3 MORE TIMES BEFORE I MADE IT HOME. I HAD TO TURN THE A/C OFF OR IT WOULD HAVE STALLED EVEN MORE. THIS HAPPENS ALMOST EVERY DAY IF I'M DRIVING IN THE AFTERNOON IN TOWN. THIS HAS BEEN GOING ON FOR ABOUT 2 WEEKS SO FAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026549July 3, 2003
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATES ENGINE FAILED COMPLETELY AT 66,000 MILES. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018087July 3, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE HAVING THE VEHICLE SERVICED THE MECHANIC NOTICED THAT ALL 4 COIL SPRINGS WERE BROKEN AND NEEDED TO BE REPLACED. *NLM *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025317July 2, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SUSPENSION:FRONT:WHEEL BEARING
PREMATURE BRAKE WEAR (4 WHEELS) REAR BRAKES NOT FUNCTIONING AS DESIGNED, WHEEL BEARINGS REPLACED (4 WHEELS, REAR ON RECALL, FRONT UNDER WARRANTY). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026304July 1, 2003
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
CONSUMER STATES WHILE DRIVING AT 15MPH ON FLAT SURFACE AND WITH NO WARNING STEERING WHEEL LOCKS UP. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026359July 1, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
NHTSA RECALL 02-V-288-000:CERTAIN PASSENGER VEHICLES EQUIPPED WITH ZETEC ENGINES, LOOSE OR BROKEN ATTACHMENTS AND MISROUTED BATTERY CABLES COULD LEAD TO CABLE INSULATION DAMAGE. THIS RECALL FAILED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025263July 1, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
HELLO-I HAVE CONTACTED FORD MULTIPLE TIMES IN THE LAST SIX MONTHS DUE TO ISSUES WITH MY BARELY OUT OF WARRANTY FOCUS. ONE OF THEM HAD A TRACKING ID OF [XXX], CASE ID OF[XXX]. THE OTHER CASE ID I HAVE SINCE LOST BUT WAS UNDER MY NAME AND THIS SAME VIN #, [XXX]. THE MORNING OF MONDAY, 6/30/03, WITH APPROXIMATELY 29,300 MILES ON THE CAR, I WENT OUT THE GARAGE TO BACK UP. A HORRIBLE GRINDING NOISE WAS COMING FROM THE FRONT OF THE CAR. THE RIGHT FRONT SPRING COIL WAS SITTING ON TOP OF MY TIRE. THIS IS OF COURSE RELATED TO A RECENT RECALL (THE TENTH ONE I'VE RECEIVED). I'M OUTRAGED THAT FORD ISN'T REQUIRING FOCUS OWNERS TO HAVE THEIR COILS CHECKED. THERE WAS NO SHIFT IN SUSPENSION OR NOISE WITH MY VEHICLE. SUDDENLY, IT JUST BECAME VERY, VERY UNDRIVEABLE. THE DAY BEFORE THIS HAPPENED, I PUT ON 200+ HIGHWAY MILES AT 65MPH. IF THIS COIL WOULD HAVE BROKEN ON THE HIGHWAY, IT WOULD HAVE BEEN AN EXTREMELY DANGEROUS SITUATION! I HAVE HAD MY CAR IN THE SHOP 14 TIMES FOR NON ROUTINE MAINTENANCE SINCE I HAVE BOUGHT IT, BUT THIS LAST INCIDENT WAS INCREDIBLE SCARY. RESPECTFULLY, [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026289June 30, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE VEHICLE WAS TAKEN TO THE DEALER FOR A RECALL. MANUFACTURER RECALL# 03M02 SUBJECT FRONT COIL SPRING. THE NHTSA CAMPAIGN NUMBER COULD NOT BE FOUND IN THE ARTEMIS SYSTEM. THE DEALER STATED THE PARTS WERE NOT AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025145June 29, 2003
ELECTRICAL SYSTEM:IGNITION
WENT TO TURN CAR ON, KEY WOULD NOT GO INTO IGNITION SWITCH, THEN AFTER A FEW TRIES IT WENT IN BUT THE IGNITION WOULD NOT TURN. AT ALL. CALLED FIVE LOCK SMITHS, ALL REFUSED TO COME OUT TO ATTEMPT TO FIX MY JAMMED IGNITION SWITCH, ALL FIVE STATED THEY HAVE THIS TYPE OF CALL ON THIS CAR (2000 FORD FOCUS) ALL THE TIME AND THAT THEY CAN'T FIX IT, I NEED TO BRING IT TO THE DEALERSHIP AND HAVE THE IGNITION CYLINDER REPLACED. HAD CAR TOWED TO DEALERSHIP - $80 - DEALERSHIP SAID THAT THE IGNITION CYLINDER NEEDED REPLACING, THAT YES, IT IS A VERY COMMON PROBLEM, THAT THERE IS A SERVICE BULLETIN OUT ON IT BUT NO RECALL (SAID TO ME THEY FELT IT SHOULD BE RECALLED), AND THAT IT WAS GOING TO RUN ME ABOUT $475 TO GET IT FIXED!! I PURCHASED THE CAR USED, CONTACTED THE PRIOR OWNER, THEY SAID THE SAME PROBLEM HAPPENED TO THEM WITH THE CAR AROUND 15,000-16,000 MILES AGO AND THEY HAD THE IGNITION CYLINDER REPLACED AT THAT TIME AND THAT THEY WERE TOLD BY DEALERSHIP THAT IT WAS AN "IMPROVED" CYLINDER AND THAT IT SHOULD NOT GO BAD AGAIN. WELL, IT'S GONE "BAD" AGAIN, AND NOW I'M HAVING TO PAY TO HAVE SOMETHING FIXED THAT SHOULD LAST MANY THOUSANDS OF MILES. THIS IS RIDICULOUS. I'VE OWNED OTHER BRANDS OF CARS FOR 200,000+ AND 300,000+ MILES AND NEVER HAD TO REPLACE IGNITION CYLINDER ON ANY OF THOSE CARS, THIS CAR HAS 55,000 MILES AND IT'S THE SECOND TIME! I SAY DEFECT!! :) *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023863June 27, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I'M LOSING POWER WHILE DRIVING, WORSE WHILE MAKING TURNS. IT OCCASIONALLY STALLS OUT, MOSTLY WHILE MAKING HARD RIGHT TURNS. I TALKED WITH SOMEONE IN THE SERVICE DEPT. OF A FORD DEALERSHIP AND SHE SAYS IT'S THE FUEL PUMP WHICH WILL COST $480. SHE ALSO STATED THAT THERE HAVE BEEN A LOT OF PROBLEMS WITH THEM. I HAVE FOUND THAT MANY FOCUS OWNERS ARE HAVING THE SAME PROBLEM AND FORD IS AWARE OF IT, BUT STILL THEY HAVE MADE NO RECALLS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023871June 27, 2003
SUSPENSION:REAR:SHOCK ABSORBER, SUSPENSION:FRONT, STEERING:LINKAGES:TIE ROD ASSEMBLY, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
AT 40,000 MILES ON MY 2000 FOCUS WAGON, DEALER TELLS ME THAT THE CLUNKING NOISE I HEAR FROM FRONT AND REAR WILL BE FIXED WITH A NEW FRONT TIE ROD AND REAR SHOCKS. VISITED DEALER 3 TIMES TO FIX A WINDSHIELD WASHER LEAK INTO TAILGATE, FILLING LIGHT FIXTURES AND SEEPING INTO REAR OF CAR. I HAVE HAD MY FAN MOTOR REPLACED AND MY REAR DOOR LATCHES ARE NOT WORKING CORRECTLY. ALL OF MANY RECALLS HAVE BEEN ADDRESSED, WE EVEN RECEIVED 4 NEW TIRES DUE TO TREAD WEARING. IT TOOK MANY TRIALS TO GET A CORRECT ALIGNMENT. MY STEREO OFTEN WILL CUT OUT FOR NO REASON. I AM NO LONGER UNDER WARRANTY AND FEAR THAT THIS MOST RECENT SUSPENSION REPAIR WILL BE COSTLY WHILE I STILL MAKE MONTHLY PAYMENTS ON MY VEHICLE. CAN YOU HELP? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025111June 27, 2003
ELECTRICAL SYSTEM
THE TURN SIGNALS ON THE DASH APPEARED TO WORK FINE (LEFT AND RIGHT) BUT THE REAR TURN SIGNALS DID NOT WORK AT ALL. THE CONSUMER STATED HE RECEIVED A TICKET. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025112June 27, 2003
SERVICE BRAKES, HYDRAULIC
THE DEALER REPLACED THE BRAKE ROTORS AND PADS TWICE IN ONE YEAR AND ONCE AGAIN THEY NEED TO BE REPLACED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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