Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10920603November 1, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE POWER STEERING FAILED TO OPERATE AS INTENDED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE STEERING ASSIST SERVICE FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920068October 30, 2016
SERVICE BRAKES, ENGINE, POWER TRAIN
RECALLED VEHICLE FOR COMPUTER SYSTEM. DEFECT CAUSES BREAKS TO WEAR EARLY, SHUDDERING IN TRANSMISSION, AND EVENTUAL TRANSMISSION FAILURE WHILE THE CAR IS RUNNING. IS A KNOWN PROBLEM AS I SEE FROM MANY OTHER INTERNET COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919805October 28, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE SEAT BELT WAS DIFFICULT TO LATCH AND UNBUCKLE. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A NEW SEAT BELT PRETENSIONER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919920October 28, 2016
ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER AND THE SOFTWARE UPDATE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE TECHNICIAN REFUSED TO REPAIR IT DUE TO A SALVAGED TITLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES), BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919339October 27, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE OPERATING THE VEHICLE, THE DOOR SENSOR ILLUMINATED, WHICH INDICATED THAT THE REAR PASSENGER DOOR WAS OPENED. THE CONTACT DISCOVERED THAT THE DOOR HAD ERRONEOUSLY OPENED AND COULD NO LONGER BE SECURED AND LOCKED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919389October 27, 2016
STEERING
ELECTRONIC POWER STEERING SUDDENLY FAILED WHILE TURNING INTO A PARKING AREA. THE WHEEL BECAME SO STIFF THAT IT WAS NEARLY IMPOSSIBLE TO TURN IT. THIS EVENT OCCURRED IN A PARKING LOT AT LOW SPEEDS BUT SOME REPORTS SHOW THAT THIS HAS HAPPENED TO OTHER 2012 FOCUS CARS WHILE DRIVING AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919388October 27, 2016
POWER TRAIN
WHILE DRIVING AROUND 35MPH, THE VEHICLE BEGAN TO SLOW DOWN BY ITS SELF. I HAD TO PULL OFF THE ROAD AND COAST TO A STOP. THE ENGINE WAS STILL RUNNING, THE CAR WAS STILL IN DRIVE, THE ENGINES RPM'S WOULD GO UP, BUT THE VEHICLE WOULD NOT MOVE. LIKE THE TRANSMISSION WAS DISENGAGED WITH THE ENGINE. I HAD TO HAVE IT TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919410October 27, 2016
FUEL/PROPULSION SYSTEM
FORD HAS A TSB FOR A KNOWN ISSUE OF THE EVAP PURGE VALVE MALFUNCTIONING AND CAUSING THE FUEL TANK TO COLLAPSE. I FUELED MY VEHICLE UP THIS MORNING AND, UPON STARTING, IT STALLED. I STARTED IT AGAIN, AND AFTER PUMPING THE GAS, IT STAYED ON. THE CHECK ENGINE CODE IS P0441A.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919710October 27, 2016
STEERING
STEERING ASSIST GOES OUT LEAVING ME WITH NO POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919719October 27, 2016
STEERING
STEERING WARNING LIGHT CAME ON SO I TURNED THE CAR OFF AND WHEN I TURNED IT BACK ON IT WAS GONE. I THEN BACKED OUT OF MY SPOT AND PUT IT INTO DRIVE. THE CAR LOST ALL POWER STEERING AND WAS UNABLE TO MOVE. I TURNED THE CAR OFF AND BACK ON AND THIS FIXED THE PROBLEM (NO WARNING LIGHTS). THIS HAPPENED MANY TIMES OVER THE NEXT FEW WEEKS BUT WITHOUT THE WARNING LIGHT GOING OFF. NOW I HAVE NO POWER STEERING AT ALL IN FORWARD OR REVERSE AND IT DOES NOT GET FIXED WHEN TURNING THE CAR OFF AND BACK ON. TOOK IT TO THE DEALER AND THEY SAID THE STEERING MODULE HAD FAILED AND WOULD NEED TO BE REPLACE. I HAVE DONE RESEARCH ON LINE AND MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM. WHY HAS THIS NOT BEEN A SAFETY RECALL IS BEYOND ME. VERY DISAPPOINTED WITH FORD AND NHTSA FOR NOT ALREADY ACTING ON THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918977October 26, 2016
AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 30 MPH, THE VEHICLE JERKED, STALLED, AND THE AIR BAGS INADVERTENTLY DEPLOYED WITHOUT IMPACT. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10919080October 26, 2016
POWER TRAIN
I HAVE HAD MY VEHICLE AT THE FORD DEALERSHIP 4 TIMES NOW FOR THE TRANSMISSION. I HAVE THE BUCKING, SLIPPING AND ACCELERATION WHILE DRIVING. THE RPM REV UP WITHOUT NOTICE. THIS IS A HUGE PROBLEM AS I'M CONCERNED DRIVING MY VEHICLE NOW. THIS HAS HAPPENED NUMEROUS TIME SINCE I BOUGHT THE CAR IN FEBRUARY 2013. PLUS A FEW MONTHS AGO THE TRANSMISSION MODULE IN THE COMPUTER WENT AND I HAD TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919077October 26, 2016
POWER TRAIN, ELECTRICAL SYSTEM:SOFTWARE
HI MY NAME IS [XXX] PURCHASED 2012 FORD FOCUS HATCHBACK IN NORTH CAROLING PARKWAY FORD VIN: [XXX] IN THE PAST RECEIVED SEVERAL SAFETY RECALL. 1) CLUTCH GRINDING 2) CAR ROLLING BACK WHEN ON INCLINE 3) SYSTEM UPGRADE 4) LATCH ISSUE I HAVE TAKEN MY VEHICLE TO FORD DEALER FOR ALL OF THE ABOVE WITH THE EXCEPTION OF ITEM 4 - AWAITING PART. MY CONCERN SAFETY - MY CAR STILL ROLLS BACK ON INCLINE AND CLUTCH MAKES GRINDING NOISE AND CAR JERKS. I TOOK INTO DEALER TO ASK FOR A REVIEW OF THIS CONTINUED ISSUE. HOWEVER I WAS TOLD MY CAR EXCEED THE 100,000 MILES MY CAR HAS 138,000 MILES. FORD WILL NOT REVIEW MY CAR UNLESS I PAY. ALL THE ABOVE NOTED ARE FOR KNOWN SAFETY RECALLS WHICH MY THOUGHTS ARE FORD SHOULD WANT TO ENSURE THE SAFETY OF THE CONSUMER. I AM NOT THE ONLY PERSON WITH THIS TYPE VEHICLE OTHERS HAVE THE SAME ISSUE. REACHING OUT TO YOU PLEASE TAKE EXCEPTION AND SEND ME A RECALL NOTICES FOR THE CAR ROLLING BACK ON INCLINE AND MY CLUTCH GRINDING CAUSING CAR TO JERK. OTHER THEN THE NOTED SAFETY RECALLS THAT I DEAL WITH THE CAR IS ACCEPTABLE. MY HISTORY, I WORK FOR AN AUTOMOTIVE COMPANY AS QUALITY ENGINEER AND FULLY UNDERSTAND THE IMPACT OF DEFECTIVE PRODUCT AND RECALLS. NOTE: PLEASE UNDERSTAND I TOOK THE CAR IN FOR THE ORIGINAL RECALL; THE CAR WAS ADJUSTED, THE QUESTION I HAVE CONCERN THE ADJUSTMENT WAS NOT A FIX AND CONTINUE TO HAVE ISSUES. WHEN MY CAR WAS PURCHASED, UPFRONT I PAID FOR ALL REQUIRED SERVICES ON THE CAR AND WENT TO DEALERSHIP WITHIN THE ARRANGED TIME FOR SERVICES. YOUR SUPPORT AND UNDERSTANDING WOULD BE GREATLY APPRECIATED. THE DATE NOTED BELOW IS WHEN I TOOK THE CAR TO THE DEALERSHIP THE ISSUE IS A RECURRING ISSUE. KIND REGARDS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918706October 25, 2016
LATCHES/LOCKS/LINKAGES, WHEELS
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO SCHEDULE THE RECALL REPAIR. THE RECALL NOTICE INDICATED THAT THE PARTS WOULD BE AVAILABLE THE SECOND QUARTER OF 2017. IN ADDITION, THE CONTACT STATED THAT TWO OF THE FOUR TIRES HAD LOW AIR CONSTANTLY. THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE THE FAILURE AND WHEN THE RECALL REPAIR WOULD BE SCHEDULED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918870October 25, 2016
VISIBILITY/WIPER
MY HEATER BOX FAILS TO DEFROST MY WINDSHIELD AND I HAVE TO DANGEROUSLY TRY TO WIPE THE FOG OFF THE WINDSHIELD BY HAND TO BE ABLE TO SEE. WITHOUT THE AIR TO CLEAR IT OFF AND THE WINDSHIELD FOGGING OVER IT IS EXTREMELY DANGEROUS TO EVERYONE. THE FIRST TIME THE CAR WAS STATIONARY AND I WAITED FOR THE WINDSHIELD TO CLEAR USING THE SUN TO HELP. THE SUN IS NOT ALWAYS AVAILABLE TO HELP WITH THIS PROBLEM. THIS PROBLEM HAS OCCURRED WHILE DRIVING CAUSING A DANGEROUS SAFETY ISSUE FOR EVERYONE AROUND INCLUDING ME. I AM GETTING THE CAR FIXED AT A COST OF ABOUT $1000 WHICH IS A HUGE AMOUNT. THE PART IS ON BACK ORDER WITH MANY IN FRONT OF ME WITH THE SAME PROBLEM THEREFORE I DO NOT KNOW WHEN THIS WILL BE FIXED. I BELIEVE THAT THERE SHOULD BE A MANDATORY RECALL FOR THE SAFETY OF EVERYONE. THE HEATER BOX HAS BEEN FAILING FOR THE LAST 4 OR 5 MONTHS OR MORE BUT THE WINDOW ONLY FOGS UP AND FROSTS OVER NOW BECAUSE OF THE WEATHER CHANGE. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917951October 21, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING, THE POWER STEERING LOCKED UP AND THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO BE DRIVEN AND WAS TOWED TO A FORD DEALER, BUT WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917974October 21, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE STARTING THE VEHICLE, THE "FAULTY STEERING ASSIST" WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 103,480.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917840October 21, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 75 MPH, THE REAR LATCH FAILED AND CAUSED THE TRUNK OF THE VEHICLE TO OPEN INDEPENDENTLY. THE CONTACT MENTIONED THAT THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 135,746.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916718October 18, 2016
POWER TRAIN
VEHICLE SUFFERS FROM TRANSMISSION SHUDDER ISSUES. THERE WAS A RECALL FOR IT BUT THE FORD TECHNICIANS STATED THE SHUDDER WAS NOT ENOUGH FOR A FULL REPAIR AND INSTEAD PERFORMED A MINOR FIX WHICH HAS DONE NOTHING TO ELIMINATE THE ISSUE. THIS ISSUE EXISTS ON A WIDE RANGE FOR FORD VEHICLES WITH A COMMON TRANSMISSION. THE SHUDDER HAPPENS WHEN ACCELERATING FROM A STOP, TYPICALLY WHEN SHIFTING FROM FIRST TO SECOND GEAR AND ALSO CAN HAPPEN WHEN SHIFTING FROM SECOND TO THIRD GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916757October 18, 2016
STRUCTURE:BODY
FROND DRIVER SIDE DOOR REFUSES TO STAY SHUT DUE TO THE DOOR LATCH NOT OPERATING PROPERLY.. I.E., THE DOOR DOES NOT REMAIN LATCH/LOCKED. PROBLEM APPEARS TO BE WITH THE LATCH. SOME HOW THE LATCH HAS CORRECTED ITSELF IN THE PAST. PROBLEM HAS NOW RETURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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