Ford Five Hundred Complaints (2007)

199 consumer complaints on file.

#10279545August 6, 2009
TIRES, TIRES:SIDEWALL
2007 FORD FIVE HUNDRED TIRES ARE CRACKING, LOCAL TIRE DEALER SAYS IT SHOULDN'T BE A PROBLEM....SAFETY IS NOT THEIR FIRST CONCERN I GUESS. HE SAYS THE PIRELLI P6 TIRES THAT ARE OEM ONLY HAVE 50,000 MILE RATING TO THEM, I HAVE 37,000 MILES AND THEY ARE ROTTING. TIRES KEEP GOING LOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263724March 31, 2009
STRUCTURE
THE PAINT IS BUBBLING UP ALL ALONG THE LOWER EDGE OF THE HOODLINE. THERE ARE NO CHIPS VISIBLE, IF YOU TOUCH THE BUBBLE , THE PAINT FLAKES OFF & EXPOSES THE RUST UNDERNEATH THE PAINT. DEALERSHIP SAYS THIS IS NOT COVERED AFTER THE 3YR/36,000 MILE WARRANTY OR THE 5YR/ UNLIMITED RUST THROUGH WARRANTY. WAITING TO GET QUOTE TO RE-PAINT THE HOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263616March 30, 2009
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE VEHICLE EXPERIENCED A FLAT TIRE AND THE CONTACT ATTEMPTED TO REPLACE IT WITH THE MECHANICAL JACK THAT CAME EQUIPPED WITH THE VEHICLE. ONCE THE VEHICLE WAS LIFTED FROM THE GROUND, THE JACK AND TOOTH GEAR FAILED. THE VEHICLE DROPPED TO THE GROUND, BUT WAS NOT DAMAGED. THE DEALER IS REPLACING THE JACK, BUT THE CONTACT BELIEVES THAT ALL OF THE JACKS MAY BE DEFECTIVE. THE CURRENT AND FAILURE MILEAGES WERE 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259452February 20, 2009
ELECTRICAL SYSTEM
FAILURE OF THE HEATING ELEMENT FOR DRIVER'S SIDE SEAT. DEALERSHIP TESTED AND FOUND HEATING ELEMENT HAS INTERMITTENT FAULT. REPAIRED WITH FORD PARTS, UNDER WARRANTY ON 11-12-07. HEATING ELEMENT FOR DRIVER'S SIDE SEAT FAILED AGAIN 2-12-09. BROUGHT INTO DEALERSHIP AND WAS TOLD THE PART IS NOT COVERED UNDER WARRANTY. AT THE COST OF APPROXIMATELY $679, DID NOT HAVE SEAT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258500February 12, 2009
WHEELS, TIRES
HAVE 2007 FORD 500 HAD A FLAT TIRE ON RT. REAR. TOOK CAR TO DEALER TO FIX. THEY SAID IT WAS CAUSED BY A CRACKED WHEEL. POSSIBLY HITTING BUMP IN ROAD. IT HAS 18444 MILES RARELY DRIVEN AND HAS NEVER HIT A BUMP VERY HARD OR AT ALL. BUMPER TO BUMPER WILL NOT COVER THE COST, AND WE BELIEVE THIS IS A FAULTY WHEEL FROM FACTORY. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254067January 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
IT STARTED OUT AS A LOUD THUMP THAT ROCKED THE CAR WHEN SHIFTING INTO GEAR... THAT HAS CONTINUED BUT NOW IT ALSO WHEN ACCELERATING HESITATES THEN YOU HEAR THE THUMP AND THEN IT WILL ACCELERATE. I HAVE HAD THIS AT MY DEALERSHIP 3 TIMES NOW AND THEY REFUSE TO FIX IT. THEY CONTINUALLY SAY THE CANNOT "RECREATE" THE PROBLEM. I ALSO HAVE A AIRLEAK IN THE CAR THAT IS SO LOUD YOU CANNOT HEAR THE RADIO WHEN DRIVING ON A INTERSTATE. THEY ARE BLAMING THAT ON THE ANTENNA ON THE OUTSIDE OF THE CAR. I HAVE LESS THEN 20,000 MILES ON THIS CAR AND A EXTENDED WARRANTY. I HAVE NO IDEA WHAT TO DO TO MAKE THEM FIX IT. I WORRY ABOUT THE SAFETY OF THIS, I HAVE A NEWBORN AND AM AFRAID IF IT IS THE TRANSMISSION, WHICH IT SOUNDS LIKE, THAT IT COULD SEIZE UP AND POSSIBLY CAUSE A ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242716September 17, 2008
SERVICE BRAKES, HYDRAULIC
2007 FORD FIVE HUNDRED WITH 35750 MILES DEALER STATES THE CAR NEEDS REAR BRAKES AND REAR ROTORS. THE REAR BRAKES PADS ARE SHOT AND THE ROTORS ARE GROOVED. DEALER STATES THIS IS NOT COVERED UNDER WARRANTY UNDER THE FORD CAMPAIGN OF 07N10. DEALER STATES THIS CAMPAIGN ISSUE EXISTED ONLY WITH FORD FIVE HUNDRED MANUFACTURED ON OR BEFORE NOVEMBER 28, 2006. OURS SUPPOSEDLY WAS BUILT FEBRUARY 2007. FORD STATES THIS PROBLEM WILL NOT EXIST ON ANY FORD FIVE HUNDRED'S MANUFACTURED AFTER THE DATE OF NOVEMBER 28,2006. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231278June 17, 2008
STEERING, SUSPENSION:FRONT
CAR HAS DEVELOPED A NOISE IN FRONT END. A KNOCKING WHEN TURNING WHEEL AT SLOW SPEEDS. THE FORD DEALER HAS PUT NEW STRUTS, BEARING PLATES AND LINK PINS ON CAR. STILL HAS NOISE. I DROVE A NEW ONE SAT AND IT DID NOT DO THIS. THE DEALER TALKED TO FORD ABOUT THIS AND WAS TOLD " RELEASE THE VEHICLE AS NORMAL AND CHARACTERISTIC OF DESIGN IF NOISE IS THE SAME AND ALSO MINIMAL" IF A NEW ONE DOES NOT MAKE THIS NOISE, WHY DOES MINE? MY WIFE IS CONCERNED SOMETHING IS GOING TO HAPPEN TO THE STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213230December 30, 2007
TIRES:SIDEWALL
I HAVE A 2007 FORD FIVE HUNDRED WITH CONTINENTAL P215-60R17 TIRES. ON DEC 14, 2007, AFTER MY TIRES HAD BEEN ROTATED AT TOWN EAST FORD IN MESQUITE TEXAS, I NOTICED A LARGE BUBBLE IN THE RIGHT FRONT TIRE ALONG THE SEAM OF THE TIRE. SAID TIRE ID# DOT CODE A3KT 3MT 3906.THE TIRES HAD APPROX 21,250 MILES AT THE TIME. THEY HAVE BEEN ROTATED AT LEAST 4 TIMES SINCE I PURCHASED THE CAR AND I CAN SHOW THAT THE TIRE INFLATION IS CHECKED REGULARLY WHEN I GET THE OIL CHANGED. TOWN EAST FORD TOLD ME THE TIRE WAS NOT COVERED UNDER WARRANTY AS IT WAS CONSIDERED ROAD HAZARD. ORIGINALLY I WAS TOLD IT WAS DUE TO POTHOLES, THEN LATER THAT IT WAS DUE TO A NAIL THAT CAUSED LOW TIRE PRESSURE. I WAS NEVER INFORMED OF A NAIL, NOR DID THEY SHOW ME THE DAMAGE. I CONTEND THE TIRE IS FAULTY; I HAD TO REPLACE THE TIRE AT MY OWN COST. I AM CURRENTLY SENDING CORRESPONDENCE TO TOWN EAST FORD, CONTINENTAL TIRE, NHTSA, AND FORD MOTOR COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207886November 4, 2007
AIR BAGS:SIDE/WINDOW, EQUIPMENT:OTHER:LABELS
VEHICLE MISSING SIDE CURTAIN AIR BAGS FRONT AND REAR ALTHOUGH LISTED ON USED CAR DEALER STICKER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204755October 3, 2007
FUEL SYSTEM, GASOLINE, STRUCTURE
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. DURING AN INSPECTION, THE CONTACT REALIZED THAT THE PLATE NUT WAS NOT PLACED DEEP ENOUGH INTO THE PANEL, WHICH PREVENTED THE FUEL FILLER NECK FROM BEING SECURELY FASTENED TO THE FENDER. THE DEALER STATED THAT THE FUEL FILLER NECK ADAPTER WAS NOT SECURELY ATTACHED. THE DEALER ATTEMPTED TO TIGHTEN THE BOLTS, HOWEVER, IT CREATED A LARGER GAP. THE CURRENT MILEAGE WAS 1,500 AND FAILURE MILEAGE WAS 500. THE CONSUMER STATED THERE IS A STILL A 1/8" GAP BETWEEN FUEL FILLER AND NECK ADAPTOR AND RIGHT REAR FENDER PANEL. THE DEALER STATED REAR MUFFLER HANGER HAS CORROSION. UPDATED 10/18/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204261September 27, 2007
AIR BAGS:SIDE/WINDOW
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE STICKER ON THE WINDOW STATED THAT THE VEHICLE WAS EQUIPPED WITH SIDE CURTAIN AIR BAGS, HOWEVER, IT WAS NOT. THE DEALER WOULD NOT INSTALL THE AIR BAGS. THE FAILURE MILEAGE WAS 19,600 AND CURRENT MILEAGE WAS 20,000. EQ-10204261-4200. DATE RECEIVED 12/12/07. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191691May 24, 2007
AIR BAGS:SIDE/WINDOW
DRIVING A FORD 500, INVOLVED IN A CRASH. CAR WAS HIT BROADSIDE BY ANOTHER DRIVER GOING APPROXIMATELY 45 MPH, CAUSING THE WHEEL TO FOLD IN, THE BACK OF THE FRONT QUARTER PANEL AND DRIVERS SIDE DOOR ARE CRUSHED. DRIVERS SIDE DOOR WILL NOT OPEN. SIDE AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10187705April 12, 2007
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
I HAD JUST DRIVEN TO MY BROTHER'S HOUSE IN WV. MY WIFE AND I GOT OUT OF THE CAR AND WENT INSIDE. ABOUT 15 MINUTES LATER MY BROTHER SAW SMOKE IN THE WINDOW AND SAW THAT MY CAR WAS ON FIRE. WE ALL WENT OUTSIDE AND WHILE THEY CALLED THE FIRE DEPARTMENT I TRIED TO PUT THE FIRE OUT WITH A HOSE. I COULD ONLY KNOCK IT DOWN SOME TO KEEP IT FROM SPREADING BUT WHEN THE FIRE DEPT GOT THEY PUT IT OUT. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10186975April 4, 2007
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE CONTACT SMELLED GAS WHILE DRIVING 50 MPH. ONCE THE VEHICLE WAS PARKED, THE CONTACT NOTICED GAS LEAKING FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE WAS TOWED TO A FORD DEALER AND THE FAILURE WAS DIAGNOSED AS A PUNCTURE IN THE FUEL LINE. THE DEALER WAS REPLACING THE FUEL LINE. THE CURRENT AND FAILURE MILEAGE WERE 2,500.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186088March 24, 2007
STRUCTURE:BODY
SIX MONTHS AFTER WE PURCHASED OUR NEW FORD 500 FROM A LOCAL DEALER WE HAD MICE IN THE CAR. THEY ATE A HOLE IN THE REAR SEAT AND GOT INTO OUR WINTER SURVIVAL GEAR INCLUDING A DOWN SLEEPING BAG. THE DEALER WAS VERY COOPERATIVE AND TRACKED HOW THE MICE GOT IN. IT WAS THROUGH THE AIR RELEASE VENTS IN THE TRUNK. THE MICE SIMPLY CAME IN THROUGH THE VENTS THAT WERE DESIGNED TO RELEASE AIR WHEN THE DOORS WERE CLOSED. IT WAS A DESIGN FLAW. ALL FORD WOULD HAVE HAD TO DO WAS TO INCLUDE METAL SCREEN OVER THE VENTS. WHEN OUR LOCAL DEALER ASKED FORD TO COVER THE COST OF REPLACING THE SEAT THEY WERE TOLD THAT THE FACTORY DIDN'T COVER MICE. WE LIVE IN A COLD CLIMATE. SOMEONE LIVING IN THE SOUTH OR SOUTHWEST COULD HAVE A LOT NASTIER VISITOR IN THEIR CAR THAN A MOUSE. EVEN MICE CAN CHEW ON WIRES AND TRASH A CAR IN A SHORT TIME. AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186852March 19, 2007
STRUCTURE
2007 FORD FIVE HUNDRED CUSTOMER STATES THAT THEY OBSERVED DAMPNESS AND WHAT APPEARED TO BE MOLD BENEATH THE FLOOR MATS ON THE DRIVER'S SIDE, BOTH FRONT AND BACK**NAR**CC THE DEALERSHIP INFORMED THE CONSUMER, THERE WERE LEAKS AROUND THE WINDSHIELD AND THAT THE VEHICLE HAD SAT ON THE LOT FOR 2 TO 3 MONTHS BEFORE IT WAS PURCHASED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184438March 7, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. THE VEHICLE SUSTAINED DAMAGE DURING A TORNADO. AFTER HAVING THE VEHICLE REPAIRED THE BATTERY AND THE OIL LIGHT ILLUMINATED. THE OIL LEVELS IN THE VEHICLE WERE NORMAL. THE VEHICLE WAS CURRENTLY BEING DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGE WAS 11,090. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178302January 10, 2007
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* - THE CONTACT HAS A 2007 FORD 500. THE CONTACT STATED THAT THE BACKUP SENSORS CANNOT BE HEARD OVER THE RADIO, AND VOLUME CANNOT BE ADJUSTED ON THE RADIO SO THAT ONE CAN HEAR THE SENSORS. ALSO, THE CONTACT STATED THAT HE HAS THIS FEATURE IN THE FORD TRUCK, AND THAT THE RADIO AUTOMATICALLY TURNS DOWN WHEN THE BACKUP SENSORS COME ON. THE CONTACT STATED THAT HE DEPENDS ON THE SENSORS BECAUSE HE HAS THE FEATURE, BUT IT DOES NO M GOOD TO HAVE IT IF HE CAN'T HEAR IT. THE CONTACT WOULD LIKE THE CAR TO BE WIRED SO THAT THE RADIO'S VOLUME LOWERS AUTOMATICALLY AND HE CAN HEAR THE SENSOR. *AK UPDATED 2/13/2007 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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