Ford Fiesta Complaints

3,175 consumer complaints on file.

#11218736June 9, 2019
FUEL/PROPULSION SYSTEM
MY FUEL PUMP IS FAILING CAUSING MY CAR TO STALL AT STRANGE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218775June 9, 2019
SERVICE BRAKES, SUSPENSION, UNKNOWN OR OTHER
I AM THE OWNER OF A 2013 FORD FIESTA SE. I TAKE MY CAR FOR REGULAR MAINTENENCE. I REPLACED MY FRONT AND REAR BRAKES IN DECEMBER. A MONTH OR TWO AGO I FELT AN ANOMALY IN MY SUSPENSION AND BRAKES. THE CAR KEPT FEELING LIKE HAD A SHIMMY WHILE DRIVING. IT ALSO STARTED MAKING A WEIRD NOISE. I HAD MY VEHICLE VISUALLY INSPECTED AND NOTHING WAS NOTED. I FINALLY TOOK MY VEHICLE TO KENDRICKS BODY SHOP IN AIKEN, SC AND THEY TOLD ME THAT MY BRAKES HAD FAILED CAUSING THEM TO GO THROUGH THE REAR BACKING PLATE. I WAS ALSO INFORMED THAT MY VEHICLE NEEDED TO BE TOWED AND IT WAS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218800June 9, 2019
STRUCTURE:BODY
PASSENGER BACK DOOR WILL NOT LATCH/CLOSE . I WAS NOT DRIVING, I WAS TRYING TO GET SOMETHING OUT THE BACK SEAT, WENT TO CLOSE THE DOOR AND NOTICED IT WOULD NOT CLOSE ANYMORE THE LATCH IS BROKEN, I GOT THE CAR LAST YEAR SO I WAS UNAWARE OF ANY RECALLS. MY DOOR WON'T STAY CLOSE MAKING IT HARD TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218593June 7, 2019
POWER TRAIN
TAKATA RECAL 2014 FORD FIESTA SE EVER SINCE I PURCHASED THIS VEHICLE I NOTICED THAT SOMETHING FUNNY WITH THE TRANSMISSION. AT LOWER RPMS YOU WILL HEAR SOMETHING LIKE BROKEN PARTS CLANKING AROUND IN THE TRANSMISSION I ASSUME. WHEN YOU ACCELERATE IT DOES NOT KEEP A STEADY INCREASE OF SPEED WHEN YOU APPLY THE SAME PRESSURE ON THE GAS PEDAL, IN FACT IT WILL DOWN SHIFT INTO A LOWER GEAR AND REV TO A REALLY HI RPM .I WOULD UNDERSTAND THIS IF I WAS GIVING IT A LOT OF GAS BUT I AM NOT, AND AM FIRM ON THE GAS PEDAL. THIS IS VERY UNSAFE AND THIS PIECE OF JUNK SHOULD NOT BE ALLOWED TO BE CALLED A VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218266June 6, 2019
POWER TRAIN
TRANSMISSION NOT WORKING. TOOK TO DEALER SAID EXTENDED TO TCM WOULD BE COVERED BUT NOT MALFUNCTIONING. CLUTCH AND INTERNAL ASSEMBLY IS FAILING.CLASS ACTION LAWSUIT AND DEALER SUGGESTED ME TO CALL FORD. THIS IS RIDUCULOUS. CAR HAS ACTUALLY BEEN PARKED FOR 3 MONTHS BECAUSE WE WERE AFRAID TO DRIVE. AFAID I WILL BE IN AN ACCIDENT IF I DRIVE THIS CAR AND I WILL HOLD FORD FULLY RESPONSIBLE IF THIS HAPPENS. I AM CONSIDERING LOOKING FOR AN ATTORNEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218273June 6, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I RECEIVED A RECALL NOTICE ABOUT A YEAR AGO WARNING MY VEHICLE MAY RANDOMLY STALL DUE TO A DEFECT WITH THIS VEHICLE. ABOUT 6 MONTHS LATER I STARTED EXPERIENCING RANDOM STALLS MAINLY WHILE STOPPED AT RED LIGHTS. I HAVE LOST MY RECALL NOTICE AND WHEN I CONTACTED MY LOCAL FORD DEALER THEY SAID THE VIN ASSOCIATED WITH MY VEHICLE WAS NOT ON THE RECALL LIST. HOWEVER, FORD HAS A PUBLIC RECALL RELATING TO A FUEL PUMP WARNING THE EXACT PROBLEM MY VEHICLE IS EXPERIENCING AND IT IS A HUGE SAFETY CONCERN. FORD REFUSES TO REPAIR THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217778June 4, 2019
UNKNOWN OR OTHER
DOOR LATCH HAD FAILED AND WAS NOTICED AFTER GETTING OUT OF CAR THE CAR IN A PARKING LOT. WENT TO CLOSE THE REAR PASSENGER DOOR AND WAS ALMOST HIT BY IT BOUNCING BACK DUE TO THE LATCH BEING INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217823June 4, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
MY CAR SHUDDERS A LOT WHEN STOPPING ESPECIALLY ON THE HIGHWAY OR MERGING OFF THE HIGHWAY' ALSO HAPPENS IN CITY OR SUBURBS IF GOING OVER 40 MPH; , GEAR SLIPS WHEN STATIONERY BEFORE HITTING GAS TO MOVE CAR, SPEED SLOWS DOWN OR HESITATES WHEN HITTING GAS PEDAL, TOOK TO DEALERSHIP MANY TIMES AND NOTHING EVER GOT FIXED. FORD SENT A LETTER STATING THAT I WOULD GET DOUBLE THE WARRANTY ON THE TRANSMISSION AND I WILL RECEIVE A LETTER STATING THIS, BUT WILL NOT CONFIRM ANYMORE. PROBLEMS OCCURED AFTER I PURCHASED THIS FIESTA IN JUNE 2012 BUT DID NOT KNOW THAT IT WAS NOT WORKING PROPERLY UNTIL THE RECALL CAME OUT AND I TOOK IT IN FOR THE FIRST TIME. I WAS TOLD THAT I WAS "TOO LATE" TO GET ANYTHING TO FIX IT OR HAVE IT TAKEN BACK BY FORD BECAUSE I HAD WAITED A YEAR. I DIDN'T EVEN KNOW THAT THE CAR WAS WORKING POORLY! IT WAS BRAND NEW AND I THOUGHT THIS WAS THE WAY IT WAS OKAY TO DRIVE BECAUSE THE PROBLEMS WERE NOT AS NOTICABLE. IT GOT MUCH WORSE AS TIME PASSED. I HAVE REPAIR INVOICES BUT I NEED TO FINE THEM. I WANT MY COMPLAINT FILED NOW SO THAT I AM NOT FORGOTTEN. I HAD A LEMON LAWYER CONTACT ME NAMED TROTT, WHO TOLD ME THAT IF I ACCEPTED A CLAIM HE WOULD PUT IN FOR ME, IT WOULD BE THE BEST DEAL I WOULD GET IN TERMS OF ATTONEMENT. HE SAID HE GOT $8K AND TOOK $3K FOR HIS WORK. I RECEIVED A CHECK FOR $5K. I ASKED MR.TROTT IF I SHOULD GET THE CAR REPAIR WITH THIS MONEY. HE SAID PEOPLE ARE KEEPING THE MONEY AND GETTING RID OF THEIR CARS. I KEPT MY CAR BECAUSE I CANNOT AFFORD TO BUY ANOTHER ONE REGARDLESS OF THE $5K I RECEIVED. I DO NOT USE MY CAR VERY MUCH NOW BECAUSE I DO NOT LIKE THAT IT SHUDDERS WHEN I USE THE BRAKES AND THAT IT SLOWS DOWN WHEN I HIT THE GAS PEDAL. I WILL UPLOAD THE DOCUMENTATION YOU ASK FOR WHEN I LOCATE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217842June 4, 2019
UNKNOWN OR OTHER
CHECK ENGINE LIGHT WENT ON. ERROR CODE P0420 CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD (BANK 1); REPLACE THE CATALYTIC CONVERTER WAS SUGGESTED. FORD IS CLAIMING THIS IS NOT UNDER WARRANTY, HOWEVER THE EPA.GOV WEBSITE STATES THE CLEAN AIR ACT CARS ARE TO HAVE AN 8 YR/80K MILES WARRANTY. FORD DENIES KNOWLEDGE OF THIS LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217873June 4, 2019
POWER TRAIN
TAKATA RECALL THE CLUTCH IS GOING OUT OF THE TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217895June 4, 2019
STRUCTURE:BODY
REAR LEFT DOOR OPENED WHILE I WAS DRIVING. I STOPPED THE CAR TO CLOSE THE DOOR AND THE DOOR DIDN'T CLOSE ANYMORE. DOOR LATCH IS BROKEN. THERE IS A RECALL 15S16 FOR THE 2011-2014 FIESTAS FOR THIS SAME REASON. IT IS CLEAR THAT 2015 MODELS HAVE THE SAME PROBLEM. THIS IS A SAFETY CRITICAL ISSUE THAT NEEDS TO INVESTIGATED IN 2015 FIESTA MODEL SINCE THE ISSUE IS STILL PRESENT FROM SAFETY RECALL WITH NUMBER 15S16. THE DOOR OPENED WHILE I WAS DRIVING AND COULD HAVE INJURED OR KILLED A PERSON. I CONTACTED FORD AND THEY CANNOT CONFIRM THAT MY 2015 FORD WHICH I BOUGHT IN 2014 DOES NOT HAVE THE SAME AFFECTED PART NUMBERS FOR THE DOOR LATCHES AS THE 2011 TO 2014 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217381June 2, 2019
POWER TRAIN
THE AUTOMATIC TRANSMISSION FAILS TO ENGAGE WHEN SHIFTED INTO ANY GEAR. THE ENGINE REVS BUT THE TRANSMISSION DOESN'T GO INTO GEAR AND THE CAR WILL NO MOVE. SOMETIMES THE SHIFTER WILL NOT COME OUT OF "PARK". SOMETIMES THE CAR WILL NOT START. TURNING THE KEY FROM "OFF" TO "ON" MAY, OR MAY NOT, ALLOW THE CAR TO START AND THE GO INTO GEAR. THIS CAN HAPPENED AFTER BACKING OUT OF A PARKING SPOT, AND THEN SHIFTING INTO "D" (DRIVE). IT HAS ALSO HAPPENED WHEN STOPPED AT A TRAFFIC LIGHT, AND THEN THE CAR WILL NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217134May 31, 2019
UNKNOWN OR OTHER
DRIVER'S SIDE REAR PASSENGER DOOR UNLACHES WHILE CAR IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217211May 31, 2019
STRUCTURE:BODY
DOOR LATCH ON THE DRIVER SIDE AND PASSENGER REAR DOOR NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216950May 30, 2019
SERVICE BRAKES
I LEASED AND THEN PURCHASED MY VEHICLE BRAND NEW 8 YEARS AGO. AT AROUND 3,000 MILES, I BEGAN HAVING BRAKING ISSUES. I WOULD GO TO BREAK AND THE PEDAL WOULD ALMOST TOUCH THE FLOOR BEFORE THE VEHICLE WOULD STOP. IT ALMOST CAUSED ME TO GET INTO AN ACCIDENT SO I TOOK IT IMMEDIATELY TO THE DEALERSHIP. IT TOOK ME 3 SEPARATE VISITS TO GET IT PROPERLY DIAGNOSED AND REPAIRED BY FORD. TURNED OUT, THE VEHICLE HAD A FAILED MASTER CYLINDER AND HAD TO HAVE A NEW ONE INSTALLED. NOW, 7 YEARS AND ABOUT 84K MILES LATER, I AM HAVING THE SAME ISSUE WITH THE BRAKES. I AM UNABLE TO SAFELY STOP THE CAR, ESPECIALLY AT HIGH SPEEDS. I HAVE ALWAYS MAINTAINED MY VEHICLE WELL. I TOOK IT TO TWO DIFFERENT MECHANICS THAT STATED THE MASTER CYLINDER ONCE AGAIN NEEDS TO BE REPLACED BUT STATED IT IS INCREDIBLE RARE FOR THIS TO FAIL IN ANY VEHICLE. THEY WERE BOTH SURPRISED THAT IT HAD BEEN REPLACED ONCE BEFORE AFTER SO FEW MILES. THIS IS A MAJOR SAFETY ISSUE AND HAS BEEN REOCCURRING ON THE VEHICLE. I CALLED FORD DIRECTLY AND THEY STATED UNTIL THE PART IS OFFICIALLY RECALLED, THEY ARE OFFERING NOT CONCESSION OR WARRANTY TO REPAIR THE PART. THIS PART RARELY FAILS IN VEHICLES AND LAST TYPICALLY AT LEAST 125K MILES. I WILL NOW HAVE HAD TWO IN LESS THAN 87K MILES. IT IS NOT A REPAIR YOU CAN AVOID FIXING EITHER AS IT WILL NOT ALLOW THE VEHICLE TO SAFELY STOP ONCE THE ISSUE BEGINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210236May 28, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1) DOOR LATCHES ARE FAULTY. ANY DOOR CAN OPEN WHILE CAR IS IN MOTION. ALSO, DOOR LATCH SENSORS ARE FAULTY AND CAUSE ALL INTERIOR LIGHTS TO COME ON IF IT THINKS A DOOR IS OPEN. HAPPENS WITHIN 1ST MILE DRIVEN EVERY TIME SINCE 80K MILES. 2) IN SNOW, THE PIECE OF BODY PLASTIC IN FRONT OF THE FRONT TIRES CAN GET CAUGHT AND DRAGGED UNDERNEATH THE FRONT TIRES. 3) ELECTRICAL PROBLEMS: FUSE BOX RUSTS, PRONGS BREAK OFF IN FUSE BOX. SOMETIMES PUSHING CLUTCH IN WOULD CAUSE LIGHTS TO DIM OR SPEAKER STATIC (MANUAL TRANSMISSION). PROBLEMATIC 12V (ALWAYS HOT) ROUTINELY BROKE 12V DEVICES. DEALERSHIP WAS UNABLE TO FIX THIS AT LAST WARRANTY MAINTENANCE. 4) SEVERAL DEALERSHIPS WERE UNABLE TO SOLVE OR FIND THE CAUSE OF ANY OF THE FOLLOWING: BRAKE ROTOR USUALLY CAUSES HOWLING SOUND UNDER 30MPH AFTER A FEW MILES, (STARTED AROUND 50,000 MILES) AND CAR SOMETIMES SHUT OFF WHILE STOPPED & IDLING (RARE, STARTED AROUND 70,000 MILES). ALSO, MANUAL TRANSMISSION LEVER GETS TOO STICKY TO MOVE WITHOUT EXTREME FORCE UNPREDICTABLY, (STARTED AROUND 25,0000 MILES). EVERY TIME WAS TOLD TRANSMISSION FLUID LOOKS FINE. 5) HIGH PITCHED WHIRRING SOUND AND LOSS OF POWER WITH AC OR DEFROSTER, WORSE AS TIME WENT ON 6) CAR WAS SOLD BECAUSE COST TO REPAIR FAULTY DOOR SENSORS LEADING TO HEADLIGHTS NEVER TURNING OFF, THEREBY CAUSING BATTERY TO DRAIN BELOW 12V REGULARLY, EXCEEDED THE CAR'S VALUE. CAR WOULD NOT PASS INSPECTION WITH THIS ISSUE & NEEDED FREQUENT JUMP STARTS. 7) EXTREME DISTRACTION: "SYNC" INTERFACE WILL CUT OFF STEREO AUDIO WITHOUT WARNING TO TRY AND CONNECT TO MOBILE PHONE FOR A VEHICLE HEALTH REPORT IN THE MIDDLE OF DRIVING. 8) AIR FLOW SENSOR GOES OFF FREQUENTLY STARTING AROUND 50,000 MILES, ONLY SOLUTION IS SPRAYING IN LOTS OF AIR FLOW SENSOR CLEANER. 9) DRIVERS SIDE WINDSHIELD WIPER FELL OFF ABOUT A DOZEN TIMES, EVEN DEALERSHIP INSTALLED. VERY UNSAFE CAR IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210282May 28, 2019
ELECTRICAL SYSTEM
THE HEADLIGHTS QUIT WORKING. I WAS OUT SHOPPING AND FINISHED AT JUST ABOUT SUNSET. I WENT TO TURN THE HEADLIGHTS ON BUT NO LIGHTS BUT ALL THE RUNNING LIGHTS WERE ON. I TURNED THE SWITCH ON AND OFF REPEATEDLY STILL NO HEADLIGHTS; TRIED THE HIGH BEAMS, THEY WORKED. I DROVE HOME WITH THE HIGH BEAMS ON AND WAS CONSTANTLY FLASHED BY ON COMING TRAFFIC. THE NEXT MORNING I CHECKED THE FUSES THEN THE RELAYS FOR LOW BEAM. FOUND THE PROBLEM - RELAY R11 HAD A BADLY CORRODED PRONG WHICH BROKE OFF IN THE BOX ITSELF. I CAN NOT PULL THE CORRODED PRONG OUT - NOR CAN I DRIVE A NIGHT UNTIL THE ENTIRE UNIT IS REPLACED. MY WIFE IS ON HOSPICE AND THIS COULDN'T HAVE HAPPENED AT A WORST TIME. AFTER RESEARCHING ONLINE, IT SEEMS THAT MINE IS NOT AN ISOLATED PROBLEM AT ALL, BUT NONE THE LESS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210406May 28, 2019
POWER TRAIN
EXCESSIVE "SHUDDERING" IN DUAL-CLUTCH TRANSMISSION WHEN PULLING AWAY FROM A STOP. THIS IS A WIDELY-KNOWN DESIGN DEFECT, BUT FORD HAS NOT DONE ENOUGH TO HELP AFFECTED CUSTOMERS. EVERY FORD TECHNICIAN OPENLY ACKNOWLEDGES THAT IT'S A DESIGN FLAW, AND THEY KNOW HOW TO FIX IT. THIS IS A SAFETY ISSUE SINCE THE CAR CAN STOP DEAD IN ITS TRACKS ON A HIGHWAY WHEN THE CLUTCH FAILS. A RECALL IS WARRANTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210169May 27, 2019
POWER TRAIN
THE VEHICLE HAS A PROBLEM WITH THE POWERSHIFT AUTOMATIC TRANSMISSION IT'S VERY SLUGGISH WHEN SHIFTING WHEN YOU TAP THE ACCELERATOR WITH YOUR FOOT AFTER BEING AT A STOP SIGN THE CAR JOLTS LIKE PREVIOUS YEAR AND MODELS OF THIS CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210075May 26, 2019
UNKNOWN OR OTHER
I HAVE A COMPLAINT AGAINST CLINTON FAMILY FORD IN ROCKHILL SC MY CAR HAD A RECALL ON IT WHILE UNDER FACTORY WARRANTY BUT IT WAS IN SERVICE THERE TWICE BUT THE PROBLEM WAS NEVER FIXED NOW THAT MY EXTENDED WARRANTY IS OUT AND I'M HAVING THE SAME PROBLEM THEY WON'T FIX IT THEY WANT TO CHARGE ME 1887.28 DOLLARS FOR SOMETHING THAT WASN'T FIXED WHILE UNDER FACTORY WARRANTY MY NUMBER IS [XXX] IS MY NAME THEIR NUMBER IS 803 366 3161 MY EMAIL IS [XXX] PLEASE HELP ME RESOLVE THIS PROBLEM THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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