Ford Fiesta Complaints

3,175 consumer complaints on file.

#10648770October 20, 2014
STRUCTURE:BODY:DOOR
I HAVE A 2012 4-DOOR FORD FIESTA. WHILE THE CAR WAS PARKED IN THE DRIVEWAY, MY 42 YEAR OLD SON OPENED THE REAR PASSENGER SIDE DOOR, AND WAS UNABLE TO CLOSE THE DOOR, AS THE LATCH FAILED. I CALLED THE DEALER WHERE I PURCHASED THE CAR FROM, AND HAVE, AS YET, TO HEAR FROM THEM. THE DOOR WILL NOT CLOSE, I CANNOT ALLOW MY 10 YEAR OLD GRANDDAUGHTER, OR ANYONE ELSE TO RIDE IN THE BACK SEAT, AS IT IS A SAFETY ISSUE. I HAVE TRIED TO SECURE THE DOOR SHUT (TIED DOWN), BUT THE INTERIOR LIGHT COMES ON WHEN I DRIVE OVER THE SLIGHTEST BUMP OR MAKE A TURN, BECAUSE THE DOOR IS OPEN. THERE IS A CONSTANT WARNING ON MY DASHBOARD ABOUT THE OPEN DOOR. AT NIGHT, IT'S DIFFICULT TO DRIVE WITH THE INTERIOR LIGHTS ON, ANOTHER SAFETY ISSUE. THE CAR IS ONLY 2+ YEARS OLD. THIS SHOULD NOT BE HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648630October 19, 2014
POWER TRAIN
I BOUGHT MY 2012 FIESTA IN SEPT 2011. WITHIN LESS THAN 1 MONTH, WE NOTICED THAT IT WOULD GET STUCK AND UNABLE TO PUT IN REVERSE, THEN WOULD MAKE AN AWFUL GRINDING NOISE WHEN IT WOULD FINALLY GO IN. BROUGHT IT TO THE DEALER SEVERAL TIMES AND THEY SAID THEY FOUND NO ISSUE. NOW, AT 80K MILES, THAT PROBLEM CONTINUES BUT IS NOW LOSING POWER WHEN UPSHIFTING AND JUMPING WHEN TAKING FOOT OFF THE GAS. HEADED BACK TO THE MECHANIC TOMORROW BUT SO FAR FORD SERVICE HAS BEEN PISSPOOR AND FAR TOO MANY TRANSMISSION ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648701October 19, 2014
STRUCTURE:BODY:DOOR
PASSENGER REAR DOOR WON'T CLOSE. LATCH STAYS OPEN. REAR DOOR RARELY USED. THIS SHOULD NOT HAPPEN ON A 2 PLUS YEAR OLD CAR WITH THAT DOOR BEING RARELY USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648613October 18, 2014
STRUCTURE:BODY:DOOR
REAR PASSENGER DOOR LATCH WILL NOT HOLD DOOR SHUT. THE DOOR FAILED TO LATCH WHEN A PASSENGER USED THE DOOR FOR NORMAL ENTRY AND TRIED TO CLOSE IT. NO INITIATING EVENT OR DAMAGE PRECEDED THIS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648292October 17, 2014
STRUCTURE:BODY:DOOR
THE REAR PASSENGER-SIDE DOOR WILL NOT LATCH. FORTUNATELY, I NOTICED IT BEFORE I PULLED AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648501October 17, 2014
POWER TRAIN
I BOUGHT TWO BRAND NEW 2013 FIESTAS IN SEPTEMBER OF 2012. MY KIDS PICKED THE COLORS AND WE'RE EXCITED TO HAVE NEW CARS. MY OLDER SONS CAR STARTED FIRST, IT HAD MORE MILES ON IT. THE CAR WAS MAKING AWFUL SOUNDS, NOT GOING INTO REVERSE, POPPING OUT OF FIRST. AFTER 15 MONTHS OF OWNING THE CAR, IT WOULDN'T SHIFT AT ALL. HE TOOK THE CAR TO FORD AND THEY TRADED IT FOR A FUSION. MY DAUGHTERS CAR ONLY HAS 12,000 MILES ON IT AND IS TAKEN TO FORD EVERY COUPLE OF MONTHS WITH THE SAME COMPLAINTS. IT WON'T GO INTO REVERSE AND NOW IT IS MAKING WEIRD NOISES AND POPPING OUT OF GEAR WHILE SHE'S DRIVING. I WANT SOMETHING DONE. I'M SPENT OVER $33,000 ON THESE TWO CARS THAT DON'T WORK AND NOW HAVE BECOME HAZARDOUS TO EVEN BE DRIVING. MY BABY IS DRIVING THIS CAR AND THEY WILL NOT FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648515October 17, 2014
STRUCTURE:BODY
I WAS DRIVING MY 2011 FORD FIESTA GOING ABOUT 45 MILES AN HOUR AND THE RIGHT REAR DOOR SWUNG OPEN WHEN I HIT A CURVE IN THE ROAD. I PULLED OVER TO SEE WHAT HAPPENED AND REALIZED THAT THE DOOR WOULD NOT CLOSE (LATCH). MY SON WAS WITH ME IN THE FRONT SEAT AND HE HAD TO SIT IN THE BACK AND HOLD THE DOOR UNTIL WE COULD DRIVE HOME ABOUT 2 MILES AWAY. THANK GOD THIS DID NOT HAPPEN WITH MY YOUNG DAUGHTER IN THE BACK SEAT GOING DOWN THE FREEWAY. I TOOK THE CAR TO THE DEALER THE NEXT DAY AND LUCKILY I HAD BOUGHT THE EXTENDED WARRANTY ON THE CAR. HOW IS THIS NOT A RECALL ISSUE? LOOKS LIKE THIS IS HAPPENING AROUND THE COUNTRY WITH THIS CAR. THIS IS A MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645080October 16, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO LATCH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644815October 15, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE FRONT PASSENGER SIDE DOOR OPENED INADVERTENTLY. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE LATCH WAS BROKEN. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644609October 14, 2014
STRUCTURE:BODY
WHILE DRIVING THE VEHICLE FROM ORLANDO, FLORIDA TO WINTER HAVEN, FLORIDA, I OBSERVED THE LIGHT COME ON INDICATING THE DOOR WAS OPEN. I ARRIVED HOME AND CHECKED THE DOORS. THE REAR PASSENGER DOOR DID NOT CLOSE. I CAN'T BELIEVE IT DID NOT FLY OPEN WHILE I WAS DRIVING. THIS WAS ON A WEEKEND, SO ON THE 19TH OF MAY I DROVE IT TO JARRETT GORDON FORD IN WINTER HAVEN. I HAD TO SECURE THE DOOR USING BUNGY CORDS AND I STILL WAS GETTING THE DOOR OPEN LIGHT. I ASKED THEM IF THIS WAS A PROBLEM OR IF THERE WAS A RECALL, THEY SAID THEY WERE NOT AWARE OF ANY. THEY REPAIRED THE DOOR. ON 10/13/2014, I WENT TO RUN AN ERRAND AND WHEN I PUT THE KEY IN THE ADMISSION, IT INDICATED A DOOR WAS OPEN. I THEN NOTICED THE FRONT PASSENGER DOOR WITH THE EXACT SAME PROBLEM. I DROVE IT TO JARRETT GORDON FORD AGAIN AND TOLD THEM THAT THIS WAS FRIGHTENING. THEY SAID THEY WOULD CHECK ALL 4 DOORS. ON 10/14/2014 JARRETT GORDON FORD CALLED ME AND SAID THAT THE PART NEEDED TO REPAIR THE DOOR WAS ON BACK ORDER AND IT WOULD BE TWO WEEKS. IN THE MEAN TIME THEY SECURED MY DOOR USING MY BUNGY CORDS, DID NOT OFFER ME A VEHICLE TO DRIVE AND NOW I AM STUCK WITH A BROKEN DOOR FOR TWO WEEKS. THIS IS SO DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644639October 14, 2014
STRUCTURE:BODY:DOOR
THIS VEHICLE - DRIVER REAR DOOR ASSEMBLY WAS REPLACE DUE TO MALFUNCTION DOOR OPEN AND WILL NOT SHUT ON APRIL 3, 2014 I BOUGHT THIS CAR ON MAY 15, 2014 LAST WEEK ON OCTOBER 10TH MY 16YRS OLD DAUGHTER WAS DRIVING THE CAR AND ENTERING TO THE SCHOOL PARKING LOT THE DOOR OPEN WITHOUT ANY REASON - CONTACTED FORD AND AFTER FIGHTING AS VEHICLE EVEN THOUGH IS ONLY 34000 MILES IS NOT LONGER UNDER WARRANTY THEY WILL BE FIXING MY CONCERN IS THIS IS THE 2ND TIME SAME PROBLEM IS HAPPENING TO THIS VEHICLE AND COULD HAD END UP ON A FATALITY . IS FORD INSPECTING THE REPLACEMENT PARTS OR JUST MENDING THE ISSUE , PER ONLINE LOOKUP HAS BEING AT LEAST 76 COMPLAINS AND THERE HAS NOT BEING A RECALL YET . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644395October 13, 2014
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
LATCH ON BACK DOOR OF DRIVER'S SIDE UNLOCKED WHILE VEHICLE WAS IN MOTION. STOPPED VEHICLE AND DOOR WOULD NOT STAY CLOSED. TIED BROKEN DOOR ACROSS TO DOOR AT BACK OF PASSENGER'S SIDE. STARTED VEHICLE. LATCH ON BACK DOOR OF PASSENGER'S SIDE UNLOCKED WHILE IN MOTION. SECOND DOOR WOULD NOT STAY CLOSED. BROUGHT CAR TO FORD DEALERSHIP. DEALER REPORTED THAT DOOR PARTS WERE "DEFECTIVE" AND WOULD NOT BE COVERED UNDER WARRANTY. HAD TO PURCHASE NEW DOOR LATCHES AND GET THEM INSTALLED FOR $1,000. MAJOR SAFETY ISSUE. I WAS LUCKY I HAD NO PASSENGERS!!!!! DOORS UNLATCHED WHILE IN MOTION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644012October 11, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
DOOR LOCK ASSEMBLY SAFETY ISSUE, DOOR LATCH FAILS AND DOOR STAYS OPEN: I WENT TO CLOSE RIGHT REAR DOOR OF FIESTA. NO PROBLEM WARNING UNTIL THAT MOMENT. IT WOULD NOT STAY SHUT. DOOR LOCK ASSEMBLY WENT BAD. TOOK TO VISALIA FORD IN VISALIA, CA, APPOINTMENT THAT AFTERNOON. SERVICE WRITERS SAID THAT WAS THE 4-5TH FIESTA/ FOCUS WITH THIS PROBLEM LATELY AND THAT THEY WERE WAITING 2-3 WEEKS ON BACK ORDER FOR THE SAME PARTS FOR THE PREVIOUSLY KNOWN VEHICLES.THIS SMALL TOWN DEALER WAS WAITING 2-3 WEEKS ON BACK ORDER TO FIX THIS IN 4-5 OTHER FIESTA/FOCUS. I HAD TO ORDER AND PAY FOR PARTS SO THEY WOULD BE ORDERED. UPON MY GOING HOME, AFTER CINCHING UP THE DOOR AGAIN, I CALLED THE NUMBER FOR FORD WEST REPRESENTATIVE. I HAD "DIRECT #" ([XXX]) FROM PREVIOUS INCIDENT NOT RELATED TO THIS DOOR. THE PHONE WAS ANSWERED BY A DIFFERENT PERSON, WHO SAID SHE WAS IN THAT POSITION NOW AND THAT I WAS IN ERROR CALLING HER INSTEAD OF FORD CUSTOMER SERVICE. HER INFO: "[XXX] (866) 631-3788 [XXX]. I THEN TRIED TO EXPLAIN THE SITUATION ABOUT THE 4-5 FIESTA/FOCUS WAITING AT THIS SMALL DEALERSHIP AND THIS COULD NOT BE HAPPENING JUST IN VISALIA, CA. I ASKED ABOUT SAFETY RECALLS BY FORD; SHE BLEW ME OFF SAYING I WAS WRONG. I TOLD HER TO CALL VISALIA FORD I GAVE HER THEIR #. HER CONCESSION WAS THAT SHE WOULD TRY TO EXPEDITE THE PARTS TO VISALIA FORD, AND CALL ME A WEEK LATER, ON THE NEXT TUESDAY (9/30/14), TO CHECK ON PROGRESS. SHE NEVER CALLED AGAIN. I RECEIVED CALL THAT PARTS WERE IN ON 9/26/14, HAD THE REPAIR DONE ON 9/29/14, WHICH WAS THE NEXT DAY SERVICE DEPARTMENT WAS OPEN. THE CONCERN I HAVE ON THIS PROBLEM IS THAT SOME CHILD OR OTHER BACK SEAT RIDER WHO IS NOT BELTED IN IS GOING TO HAVE THE DOOR OPEN AND FALL OUT, I WOULD GUESS THIS WILL HAPPEN TO ANY OF THE DOORS. IF I WAS DRIVING AND A DOOR SUDDENLY OPENED FOR NO REASON DUE TO THE LATCH FAILURE, I MAY FREAK OR SWERVE OR WORSE. THANX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643777October 10, 2014
STRUCTURE:BODY
I WAS DRIVING TO WORK ON THE FREEWAY AND THE LIGHT CAME ON FOR MY DOOR BEING OPEN. I PULLED OVER AND BOTH MY PASSENGER FRONT AND BACK DOORS WERE OPEN. WHEN I TRIED TO CLOSE THEM THEY WOULD NOT CLOSE. GOING TO THE DEALERSHIP TO SEE WHAT THEY CAN DO. FORD NEEDS TO FIX THIS PROBLEM. I COULD HAVE GOTTEN SERIOUSLY HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643927October 10, 2014
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
REAR PASSENGER SIDE DOOR LOCK OPENED BY ITSELF AFTER PARKING CAR AND ACTIVATING THE LOCK BUTTON. I PUSHED DOOR TRYING TO CLOSE MULTIPLE TIMES AND DID NOT CLOSE. I OPENED ALL DOORS, STARTED THE CAR AND KEPT TRYING TO CLOSE DOOR, DID NOT CLOSE BACK. I WAS DRIVING WITH MY KIDS IN THE REAR SEAT, VERY UNSAFE AND SCARY SITUATION. I TIED UP THE DOOR TO DRIVER'S SEAT TO GET HOME AND SEARCH ONLINE FOR HELP. SINCE THEN THE DOOR DOES NOT CLOSE AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643960October 10, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT WHEN COMING TO A STOP, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT DRIVER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643974October 10, 2014
STRUCTURE:BODY
THE PASSENGER SIDE BACK DOOR LATCH FAILED. A LOCAL CAR REPAIR SHOP INSTALLED A RATCHET BELT IN THE BACKSEAT TO KEEP THE DOOR SHUT AND ADVISED ME TO GO TO A FORD DEALERSHIP. THE DEALERSHIP SENT ME ON MY WAY SAYING THAT THE PART WAS "ON BACK ORDER" AND I'D HAVE TO WAIT A MONTH, WITHOUT ANY HELP. I CONTACTED FORD CUSTOMER SERVICE WHO TOLD ME THAT I'D HAVE TO PAY $400 FOR THE REPAIR OR DEAL WITH IT. FOR A CAR RIGHT OUT OF WARRANTY BY MONTHS AND NOT MANY MILES, THIS IS UNACCEPTABLE FOR A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643654October 9, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THE REAR PASSENGERS SIDE DOOR LATCH BECAME FRACTURED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE TECHNICIAN DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE CONTACT HAD TO USE AN INTERIM FIX OF A SHOE STRING AND A SEATBELT TO SECURE THE DOOR UNTIL THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,792.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643522October 9, 2014
POWER TRAIN
THE CAR MAKES GRINDING NOISES FROM TRANSMISSION AND WHEN PULLING OUT OF A PARKING LOT THE CAR STALLS I ALMOST GET HIT BY ANOTHER CAR. WHEN IN STOP AND GO TRAFFIC THE AT LUNGES FORWARD ALMOST HITTING ANOTHER CAR. AS OF TODAY CAR HAS BEEN IN SHOP 3 TIMES ON THIRD TIME THEY FIXED THE CLUTCH IT DID FINE FOR A FEW MONTHS NOW ITS DOING IT AGAIN AND THEY ARE CLAIMING ITS NORMAL. I'M AFRAID FOR MY SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643570October 9, 2014
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2013 FORD FIESTA. WHEN ACCELERATING, THE VEHICLE HESITATED AND THE CONTACT HEARD AN UNKNOWN SOUND UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES. THE TECHNICIAN STATED THAT THE CLUTCH WAS FAULTY. THE CLUTCH WAS REPLACED TWICE, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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