The contact owns a 2021 Ford F-350. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. The vehicle was driven to the shoulder of the road, where it lost motive power. The message "Reduced Engine Power" was displayed, and the check engine warning light was illuminated. The contact stated that the failure occurred while a fifth wheel RV was hitched to the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the high-pressure fuel pump had failed and needed to be replaced. The vehicle was not repaired. The contact was informed that the manufacturer denied covering the repair under NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) due to a contaminated fuel system; however, the dealer confirmed that the fuel system was not contaminated. The dealer submitted information to the manufacturer advising that the fuel system was not contaminated. Additionally, a case was filed; however, the contact was denied coverage. The failure mileage was approximately 195,000.
No injuries · No fire · No crash
Vehicle Safety Complaint – 2021 Ford F-350 I am submitting this complaint regarding a safety-related failure involving my 2021 Ford F-350. While driving under normal conditions, the vehicle suddenly entered “limp mode,” resulting in a significant and immediate loss of power. Approximately 20 miles later, the vehicle completely shut down, leaving me stranded and requiring the truck to be towed to Gene Messer Ford for diagnosis and repair. The failure created a potentially dangerous situation, as the loss of power limited my ability to maintain safe speeds and respond to surrounding traffic conditions. After the vehicle was delivered to the dealership, it took approximately one week for inspection and an additional two weeks to complete repairs. During the repair process, I was informed that newly installed components—including the fuel rail and two fuel injectors—were defective and required replacement again. This raises concerns about whether the root cause of the failure was properly identified and whether contamination or systemic failure within the fuel system was present. I am also aware of widely reported issues involving high-pressure fuel pump (HPFP) failures in Ford diesel engines, which can result in catastrophic damage to the entire fuel system, including injectors, fuel rails, and lines. Given the nature of my vehicle’s failure and the components involved, I am concerned that this incident may be related to a broader, known defect. This type of failure—sudden loss of power followed by complete shutdown—poses a serious safety risk, particularly if it occurs at highway speeds or in high-traffic conditions. I am requesting that this complaint be reviewed as part of a broader investigation into potential fuel system defects in Ford diesel trucks. I believe this issue may warrant further scrutiny and possible recall action to prevent similar incidents.
No injuries · No fire · No crash
Repair remedy has not been addressed. Leaving the vehicle owners footing the bill when a fuel system problem arises. It's been since 2024 and FMC has not done anything about it. Dec 20,2024 Manufacturer Recall Number24S78 NHTSA Recall Number24V957 Recall StatusRecall Incomplete, remedy not yet available Summary YOUR VEHICLES HIGH-PRESSURE FUEL PUMP MAY FAIL, WHICH MAY RESULT IN EXTENDED CRANKING WITHOUT STARTING WHILE THE VEHICLE IS PARKED, ANDOR A LOSS OF MOTIVE POWER WHILE DRIVING. PRIOR TO LOSS OF MOTIVE POWER YOU MAY EXPERIENCE A CHECK ENGINE LIGHT, NOISE, ANDOR REDUCED ENGINE PERFORMANCE. Safety Risk A LOSS OF MOTIVE POWER INCREASES THE RISK OF A CRASH. Remedy PARTS AND SOFTWARE ARE NOT AVAILABLE TO REPAIR YOUR VEHICLE. FORD MOTOR COMPANY HAS AUTHORIZED YOUR DEALER TO UPDATE THE POWERTRAIN CONTROL MODULE PCM AND THE TRANSMISSION CONTROL MODULE TCM SOFTWARE, AND TO CHECK FOR THE PRESENCE OF CERTAIN DIAGNOSTICS TROUBLE CODES DTCS IN THE PCM WHICH COULD LEAD TO ADDITIONAL DIAGNOSTICS, FREE OF CHARGE. Manufacturer's Notes IF YOU HAVE ANY QUESTIONS REGARDING THIS RECALL, OR BELIEVE ANY OF THIS INFORMATION IS INACCURATE, PLEASE CONTACT FORD DIRECTLY AT 800-392-3673 OR LINCOLN AT 800-521-4140. If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-888-275-9171 or file an online complaint with NHTSA.
No injuries · No fire · No crash
The contact owns a 2021 Ford F-350. The contact stated that the back over prevention camera had been inoperable since purchasing the vehicle. The contact had received notification of NHTSA Campaign Number: 25V048000 (BACK OVER PREVENTION); however, the VIN tool showed no open recall. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 110,000.
No injuries · No fire · No crash
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The contact recently set an appointment with a local dealer for the software update, but was informed by the dealer that the recall had been placed on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed. The contact had not experienced a failure.
No injuries · No fire · No crash