Ford F-350 Complaints (2021)

98 consumer complaints on file.

#11648392March 14, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648307March 14, 2025
FUEL/PROPULSION SYSTEM
While operating my vehicle on a busy road the power failed and vehicle shut down. Saftey of myself and others were at risk as this occurred while actively driving. Upon restart attempt vehicle failed to start. Vehicle was towed to and inspected by an independent service center. Mechanic advised, based on codes from check engine, the high pressure fuel pump failed and metal shavings were in my fuel system. Mechanic replaced pump, flushed system. Upon return of fixed vehicle power dropped out, check engine light appeard again. Returned to independent service center with codes of metal shavings in fuel sytem again. Pistons replaced, still being worked on for further issues. No prior warnings, check engine lights, recall notices etc. Contacted ford dealership, advised there was no fix and nothing they can do, advised to call corporate. Called corporate who advised I'd be notified via mail when a fix was available and no further help can be given despite the condition of the truck. Truck is unable to be driven due to constant power failures. Advised to tow truck and get a rental, both at my cost, until a fix was discovered which could be upwards of 1 year, keep receipts as I MAY be able to submit for reimbursement but it was too soon to know if those reimbursement services would be covered under a fix for the recall 24S78.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647118March 8, 2025
UNKNOWN OR OTHER
Sunroof blowout while traveling at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646202March 4, 2025
FUEL SYSTEM, DIESEL
The contact's son owns a 2021 Ford F-350. The contact stated that while her son was driving at various speeds, the vehicle would shut off without warning. Initially, her son was forced to reset the vehicle by unhooking the battery; however, the vehicle often struggled to remain running after restart the vehicle. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 88,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643911February 20, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640605February 4, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving on the interstate at 75 MPH, the vehicle started to lose motive power. The contact veered to the right to exit the highway while the vehicle was losing power and eventually stopped. The check engine warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The dealer diagnosed the vehicle with a fuel system shutdown and high-pressure fuel pump failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle would not be repaired until the second quarter of 2025. The failure mileage was approximately 113,000. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639880January 31, 2025
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2021 Ford F-350. The contact stated that while driving at 55 MPH, the tailgate opened inadvertently, and landed on the jack for the trailer that was being hauled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639053January 28, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the upper fuel filter had been leaking diesel fuel. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the failure was linked to the recall. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 180,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636872January 19, 2025
POWER TRAIN, ELECTRICAL SYSTEM
Ford knew there was an issue back in 2021 as they so filed with your agency. Yet waited. Then warranty claims continued. Now, four years later they file as a safety issue, BUT have told me twice in phone calls that I can drive the truck, despite it could shut down on it's own while driving. I tow donated RV trailers to the North Carolina disaster, now I cannot as my dealership advised I not go on long trips. Ford refuses a like loaner, or any loaner at all. This is a Ford issue, not mine nor the dealership and Ford needs to either replace all suspected parts, have a resolution now or proved no charge loaners of like kind to all owners. This approach by Ford is totally unacceptable as they in two phone calls to corporate never once said to not drive the truck and the letter I received said they are not advising we park the truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636065January 15, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 55 MPH, the vehicle decelerated to 40 MPH, lost automotive power, and stalled. The contact stated that the message “Please Slow Down – Engine Protection Mode” was displayed. The contact pulled over to the side of the highway and restarted the vehicle; however, the vehicle started shaking abnormally before shutting off independently. The vehicle was towed to a local dealer to be diagnosed, and the contact was informed that the fuel pump was faulty and had caused damages to the engine. The contact was informed that the engine and the fuel pump needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 108,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635852January 14, 2025
FUEL SYSTEM, DIESEL, SUSPENSION, SERVICE BRAKES
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while depressing the accelerator pedal after stopping, the vehicle was slow to respond. The contact stated that there was several minutes before the vehicle responded as needed. The contact stated that the failure occurred after coming to a full stop. The contact stated there was no warning light illuminated. Additionally, the contact stated that while towing a loaded trailer, the vehicle was losing traction, and the rear end was swaying to the right and to the left. The contact had not taken the vehicle to a dealer to be diagnosed or repaired. The contact stated that during the failure there were several unknown warning lights illuminated. The contact stated that 3 months after purchasing the vehicle, the vehicle experienced brakes failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that all four brake pads and calipers needed to be replaced. The vehicle was repaired; however, the contact stated that the failure recurred while depressing the brake pedal, with an abnormal metal-on-metal sound coming from the brakes. The contact stated that the brakes were independently slowing the vehicle. The failure mileage was approximately 37,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635122January 9, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) however, he had had a failure of the diesel fuel pump prior to receiving the recall letter. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was observing that the check engine warning was illuminated and that he was having engine misfires. The contact stated that he was also hearing abnormal noises from the engine compart all prior to receiving the recall letter from the manufacturer. The contact stated that the failures were reoccurring until he was no longer able to start the vehicle. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the high-pressure diesel fuel pump had failed. The fuel pump and the fuel system needed to be replaced. The vehicle was repaired. The failure mileage was approximately 128,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633920January 3, 2025
STEERING
Death wobble: while driving approximately 60 MPH over a bridge and construction zone over rough pavement the steering oscillated rapidly and I drifted into another lane applied the brakes causing other vehicles to swerve and emergency brake. This occurred [XXX] in Denver Colorado.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624786November 12, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford F-350. The contact stated when the vehicle was shifted into reverse(R), the back-up camera image was blurry. The contact wiped the camera lens; however, the image remained blurry. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616245September 24, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
REAR CENTER HIGH MOUNT CAMERA ON CHMSL HAS STOPPED WORKING AFTER ONE YEAR AFTER PURCHASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611552August 29, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact stated while driving at an undisclosed speed, the warning light illuminated indicating to pull the vehicle over. The contact drove the vehicle to the shoulder of the road. The contact stated that the vehicle lost motive power. The contact exited the vehicle and checked all the fluids. The contact stated that the fluid levels were at sufficient levels. The vehicle was inspected by an independent mechanic and the vehicle was diagnosed as fuel contamination. The contact was informed that the fuel system needed to be replaced. The vehicle was not repaired. The contact was advised of a recall NHTSA Campaign Number: 22V013000(Fuel System, Diesel) which had a similar failure description, however, the contact's VIN was not associated with the recall. The vehicle was towed to the dealer where it was diagnosed with a failed fuel system. The contact was informed that the fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604955July 28, 2024
ENGINE, VEHICLE SPEED CONTROL
On highway for 2 hours, pulling 5th wheel trailer. Diesel Particulate Filter Cleaning alert went on. Immediately truck lost power, a few other alerts flashed on the screen that couldn't read in time then alert that truck was being put in Neutral which it did. Smoke coming out of engine compartment. Barely coasted to stop on side of freeway. Quickly turned from white smoke to brown. Barely enough time to get me, wife and dog out of the cab before flames coming out of engine. Engine and cab completely burned out.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11600089July 8, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
Transmission lunges forward at times even when putting into park position and starting vehicle. Also, when driving down the road vehicle jerks or bucks and throws you forward. Periodically, there is a complete loss of transmission function then you hear large bang and truck jerks forward. This has been reported to Fenton Ford Camden, NY several times and they cannot seem to find issue and stated if it doesnt duplicate happening when they have vehicle there is nothing they can do about it. This has become a serious safety concern when truck jerks forward when starting and park position and lunges forward in traffic. Thank you for your anticipated, cooperation and help resolving this serious safety matter. Thank You, [XXX] - Vehicle Owner INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597337June 27, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
On my 21 f350 while towing a 36 foot gooseneck unloaded I noticed a burning wire smell. And I realized I had no more trailer brakes. After diagnosis of the system I found the factory trailer brake controller had melted on the inside. Causing it to loose braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597336June 27, 2024
SUSPENSION
On my 21 f350 I had a Gooseneck trailer attached and while it was in the process of getting loaded with no more than 5 thousand pounds. A very loud pop was heard. After a closer inspection I found that both rear leaf spring hanger brackets had split. Causing a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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