Ford F-150 Complaints (2021)

1,308 consumer complaints on file.

#11520180May 3, 2023
POWER TRAIN
While driving, particularly when accelerating or climbing an incline, the transmission clunks, bangs, lurches and hesitates. It makes driving the vehicle unpredictable. This is distracting and unsafe as it means that the driver is not confident in consistent acceleration and control of the vehicle. Also, other drives may be at some risk because this new vehicle is not traveling along the roadway as would normally expected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519805May 1, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The contact related the failure to NHTSA Campaign Number: 21V533000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer where it was repaired, however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519115April 26, 2023
POWER TRAIN
The contact owns a 2021 Ford F-150. The contact stated while driving approximately 25 MPH and depressing the accelerator pedal, the transmission shifted hard into the next gear. The contact stated that the transmission also downshifted very hard. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the failure could not be duplicated. The contact stated that the failure was intermittent. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518658April 24, 2023
UNKNOWN OR OTHER
There were no reported maintenance problems with the Ford F150 before the fire occurred. On the day of the fire, the vehicle was being driven by an ADOT employee who was east bound on Interstate 8 near mile post 39 when she began to smell smoke. The employee pulled over to the side of the road and observed smoke emanating from the side of the hood. The employee report that she observed little plastic balls of fire dropping down to the ground. The vehicle continued to burn unabated in this rural area for many hours before most combustibles were consumed and the fire self-extinguished itself. The remains of the vehicle and fire damaged contents were then scooped up by ADOT maintenance personnel and taken to the Yuma maintenance yard where it was later inspected.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11518634April 24, 2023
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PIPES, HOSES, AND FITTINGS
Lower coolant hose is rubbing on a wire loom which caused wear on the coolant hose causing a leak. We experienced loss of coolant and temperature fluctuating, no overheating because employee reported fluctuating. Vehicle was taken to Sames Ford Motor Company and warranty was honored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518507April 23, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Deafening pulsing noise coming from all speakers , volume button did not turn it off. Shut truck and locked it and did not stop the noise. Unplugged battery and did not stop noise. After about 15 minutes it stopped. Got into truck and there was an electrical burning smell. I have recorded the noise on video. Big safety concern, if the noise happened while I was moving I might have crashed. My ears were ringing for awhile after the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518416April 22, 2023
WHEELS
Noise coming from driver's side wheel. Removed the wheel and the axle bolt and washer fell out. The bolt had broken completely off. https://www.f150forum.com/f129/2021-powerboost-rear-rotor-axle-bolt-sheared-515460/index107/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518346April 21, 2023
ELECTRICAL SYSTEM
UNKNOWN MY 2021 FORD F-150 POWERBOOST HYBRID CAUGHT ON FIRE ON FEBRUARY 03, 2023. THE TRUCK WAS NOT RUNNING AND FORTUNATELY I HAD IT IN MY DRIVEWAY BECAUSE I WAS HEADING OUT OF TOWN FOR THE WEEKEND. IT STARTED UNDER THE DRIVERS SEAT. THE FIRE WAS SO INTENSE THE FIRE DEPARTMENT HAD TO BE CALLED TO PUT IT OUT. IF THE TRUCK WOULD HAVE BEEN IN THE GARAGE IT WOULD HAVE EASILY BURNED MY HOUSE DOWN. MY INSURANCE COMPANY SENT OUT A FIRE INVESTIGATOR AND HE CONCLUDED IT WAS DEFINITELY SOMETHING ELECTRICAL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11518235April 21, 2023
VISIBILITY
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V142000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518187April 21, 2023
POWER TRAIN
My latest transmission problem is most noticeable in Tow/Haul mode. It is also the most concerning and dangerous. At higher speeds, such as on the interstate, when braking for some reason, such as traffic congestion, the transmission downshifts and the r.p.m. slows as it should. However around 2nd or 3rd gear and 1,900 r.p.m. the engine speed abruptly increases to around 3,500 r.p.m. and then begins to decrease again. This has happened with or without a utility trailer attached. Luckily I have not had my 24 foot car hauler and 5,000 pound limousine behind me on the way to a car show. With or without a trailer, God only knows what would happen if I relied on adaptive cruise control. I don't use it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517506April 17, 2023
POWER TRAIN
Heard a loud clanging noise coming from the right rear tire area of the truck. I removed the center cap on my tire and noticed the axel bolt was sheared off. I drove to the dealership, they looked it over and kept the truck to repair it. They have to order the parts and not sure when it will be fixed. They did mention that they had seen another F150 with the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516739April 12, 2023
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
This problem has been ongoing, happening nonstop up to multiple times daily since Feb of 2022 and has spent now 70 days at the dealership in search of the issue. Luckily, the vehicle has not caused an incident yet, but I am afraid to drive it if I get it back from the dealer again as the issue has just gotten worse. The vehicle randomly while driving goes into a "limp mode" in which 1 of 2 things happens. 1) If unable to pull over immediately, the vehicle has very erratic throttle control and 2) the vehicle sometimes gives a warning about the "adavancetrack" system and will sometimes shift itself into neutral out of nowhere forcing you to coast to a stop no matter where or what type of street you are on. In researching this problem to help my dealer at first and now to try and protect myself while in a battle with ford, it seems to be a common problem discussed on many forums on the internet and facebook and seems quite common among the F-150 powerboost. Ford is refusing me a buyback at this time and ignoring the safety implications that my vehicle is having
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516387April 10, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2021 Ford F-150. The contact stated that the passenger’s side door failed to close properly. The vehicle was taken to the dealer twice; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516316April 10, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES
My 2021 F150 XLT with 19,000 miles has never had functioning trailer brakes. Initially I was plagued with constant trailer wiring fault / trailer disconnected issues, and zero slide or pedal brakes, when trying to tow a travel trailer. Two separate dealerships initially dismissed my concerns because it passed their trailer simulator test. Eventually, Ford replaced the trailer wiring harness under warranty. After that, I had intermittent slide brakes that would work, but I never saw any brake output when using the pedal brakes, regardless of gain setting. Ford then replaced the trailer brake controller, which worsened the issue: once again I am getting trailer wiring faults. My slide brakes are extremely hit or miss, and when they do engage they catch and release several times. I still have zero brake output when using the pedal brakes regardless of gain. The dealership consulted a Ford engineer and assured me that my truck is perfect, I should not expect to see brake output for pedal brakes, and all is working as designed. They blamed my trailer. I demanded to test my trailer with a different F150 from the dealership and it works flawlessly - brake output on both slide and pedal brakes, no error codes. It is horrifyingly obvious that I have never had ANY trailer braking functioning with my pedal brakes now that I have compared the braking distance in the loaner truck to my truck. If I had believed Ford, I would be towing a 7,500lb trailer with zero idea that I did not have any trailer brakes. Dealership and corporate are both kicking their feet on a potential fix to this horrifyingly dangerous trailer brake problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516021April 7, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Park/Emergency Brake system light illuminates and system engages when vehicle is placed from drive to park, and when system is shut down the light illuminates and engages. Also, when vehicle is started the park brake light shows to be engaged. When the vehicle is put in reverse the light is still illuminated while the vehicle is backing up. The light stays on while the vehicle is in backward motion. Safety concerns for me and my family are: 1. What if the Park Brake engaged while driving at normal speed - what could happen? 2. With vehicle parked and brake system engaged driver should not be able to put vehicle in reverse and back up without disengaging brake lever. The vehicle was taken to the local dealership service center twice to try to get resolution of the park brake light issue. They were unable to duplicate the issue and stated that according to Ford's maintenance policy there was nothing more that could be done. We have tried to contact Ford through their main customer service phone number. We literally spent hours on the phone trying to reach someone who could help us with the issue, but no one had an answer for us. A case file was made by Ford Customer Service and marked "RESOLVED". It has not been resolved. As stated, the park brake light started showing up in February 2022. As of this time there has not been an incident, but I can't rule out that something might happen. I think it should be addressed by the dealership and/or Ford engineer with more interest than just a dismissal attitude.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515863April 6, 2023
ENGINE, FUEL/PROPULSION SYSTEM
For months have been having two issues with my 2021 F150 Powerboost with the CO2 sensors as well as an issue with the Exhaust Heat Exchanger Bypass Valve A. Which after my bumper to bumper warranty expired now needs replaced even though the same issues have been throwing a CEL for months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515862April 6, 2023
POWER TRAIN
My pickup was at the dealer getting an oil change and tire rotation (23140 miles) and I was informed that the right rear axle bolt had sheared requiring replacement of the axle assembly and that it was not safe for me to drive the vehicle off the lot. This is the second time that the right rear axle bolt has sheared. The first time, the axle assembly was replaced at this same dealer at 14482 miles. I no longer have the original bolt that sheared, I will request the second sheared bolt so it could be inspected if needed. I do not know what the safety ramifications are except to say that both times, Ford said it was not safe for me to drive the truck off the lot. There are numerous reports of rear axle bolts shearing in 2021/2022 F-150s with the Max Tow package (apparently, this package has a different axle configuration) on the Internet. For example: https://www.f150forum.com/f129/2021-powerboost-rear-rotor-axle-bolt-sheared-515460/index21/#post7265683 The vehicle has been inspected (and the axle assembly replaced already once) by my local Ford dealer. It is currently being held by the dealer for the second repair. There were no warning lights, noises or any other indications that the axle bolt had sheared. When the first bolt sheared, I heard a rattle from the right rear tire and I expected to find a broken lug bolt or loose lug nut but instead found the sheared axle bolt. No noises were heard when the second bolt sheared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515624April 5, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Complete loss of the throttle while in an intersection. Was able to shut down vehicle, then wait about 30 seconds, then turn it back on clears issue. This has happened at least three times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515356April 4, 2023
POWER TRAIN
Both rear axle retaining bolts snapped. The only thing holding the axles in was the brake rotors and calipers. Had they not started squeaking and grinding, I would not have known those critical bolts had broken! At the dealership now being repaired. With the same faulty methods and parts. VERY common problem for the F150 Powerboost with the Max-Tow package.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515470April 4, 2023
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
While driving with sound volume at normal setting (volume 8), speakers started to pop and static erratically, which startled me, almost causing an accident. The issue will randomly go away, no warning lights on screen or dashboard. The static and pop sounds still continued at volume setting one. The erratic static and pop goes away then it happens again 20 min later. My ears are ringing from the popping sounds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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