Ford Explorer Complaints (2022)

257 consumer complaints on file.

#11557750November 30, 2023
FUEL/PROPULSION SYSTEM, ENGINE
I smell exhaust/gas fumes when driving my car. It is a very intense smell. This happens several times a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557744November 30, 2023
EXTERIOR LIGHTING, FUEL/PROPULSION SYSTEM
Purge valve has now failed twice since owning the vehicle (1 year and 5 months old). First purge valve went out when the vehicle was only 4 months old (Oct 2022). Second purge valve went out at 1 year old (June/July 2022). The main concern that I am reaching out for- Drivers side headlight - a small bird flew into the headlight and cracked it. Placed a hole in the headlight, causing water to get in and stop working. There is no way that a headlight should crack from a bird flying into it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556867November 26, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
I have received six (6) notifications of a power train failure, which causes the vehicle to "shudder" at highway speeds. The first issue took place 09/01/2023, and the last was on 11/1/2023. The vehicle then continues to operate normally. If the vehicle is turned off and then on again, the light clears. I took the vehicle to Tamiami Ford for service. They reported that they can see that their is an issue, but are unable to diagnose it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555228November 15, 2023
BACK OVER PREVENTION
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the image on the sync screen was blue. The failure mileage was 14,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554040November 7, 2023
POWER TRAIN:AXLE ASSEMBLY
The contact leased a 2022 Ford Explorer. The contact stated while driving 75 MPH, the vehicle started shuddering uncontrollably and was making an abnormal grinding sound. The contact was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the front driver's side axle was fractured. The dealer informed the contact that the failure was unprecedented. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 15,629.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552455October 29, 2023
POWER TRAIN
Since new the vehicle intermittently fails to shift in or out of reverse instead going to neutral and free rolling. Cycling the shift selected multiple times or performing a battery reset temporarily resolves the issue. This results in the vehicle being unable to move out of the roadway when backing onto a road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551544October 24, 2023
POWER TRAIN
I was informed by Mullinax Ford and the Ford Recall Hotline that a fix for recall 23S55 relating to a potential rollaway risk would not be available until second quarter 2024. This is unacceptable and owners should not be expected to drive a vehicle for almost a year with a potential crash risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551540October 24, 2023
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548400October 5, 2023
BACK OVER PREVENTION
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548227October 4, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle was pushing blue smoke, dealership replaced the turbo. Blue smoke returned furiously and dealership replaced the top end including valve assembly. While on a 900 mile journey through northern idaho, the engine completely failed at highway speed leaving me stranded. Ford believes they have cured the valve issue when in fact a new long block motor failed on first long distance trip. Please don't let anyone else go through this I lost thousands of dollars in out of pocket expenses, missed my best friends funeral among other things. These manufacturers need to be held accountable for poor workmanship!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547960October 3, 2023
ENGINE
When engaging vehicle from park to gear (ex drive, reverse) or from gear into park there is a delay. Meaning vehicle doesn’t engage into drive or reverse when it is placed in that gear, it will take a moment for gear to engage, sometimes resulting in a jerking motion of vehicle. This jerking motion also happens when vehicle is automatically shifting as speed (rpm) increase. There is also a delay when pacing the vehicle from a moving gear into park, there is a delay of vehicle locking into park, sometimes motion is still felt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547488September 30, 2023
ENGINE, POWER TRAIN, STEERING
As you drive and pick up speed at the range of 29 to 31 mph, exactly the car shutters and shakes. It is known by Ford that the driveshaft needs to be angled due to the hybrid battery location in the car. This particular problem is consistent with a driveshaft replacement that has been known by Ford as well as bearings in the driveshaft. I have had problems with the shuttering in this vehicle almost since day, one of owning it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546862September 27, 2023
BACK OVER PREVENTION
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545892September 21, 2023
POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2022 Ford Explorer. The contact stated while driving 60 MPH, the tires began to make a thumping sound and the steering wheel started to vibrate. The vehicle was towed to a dealer where it was diagnosed that the axle seal needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545808September 21, 2023
VISIBILITY:REAR WINDOW WIPER/WASHER:SWITCH/WIRING
The plastic window switch has peeled, creating essentially a very sharp edge that has cut me and caused bleeding and pain. It is available for inspection and I have pictures. This is a problem known to Ford. The vehicle was dropped of at a Ford dealership, Crossley Ford Liberty, MO. The problem identified, but not covered under warranty.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11545746September 20, 2023
VEHICLE SPEED CONTROL
The failed component is the cruise control. It is available for inspection. Unknowingly, the speed increased by 10 miles an hour, without touching any buttons or controls on the steering wheel. With cruise control on, the driver might be not as engaged with the automobile, as if there was no cruise control. I will have the issue brought before my Ford dealer on Monday, September 25, 2023. There were no warning, lamps, messages, or other symptoms prior to the cruise control increasing speed. It only increase speed by 10 miles an hour. However, it occurred at 55 miles an hour,and 70 miles an hour. The issue occurred on a drive from Des Moines Iowa to Evansville Indiana on Monday, September 18. Driving conditions were perfect, no rain dry payment. This incident occurred four times during the 9 hour drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544192September 12, 2023
UNKNOWN OR OTHER
Since I've purchase my vehicle in May 2022, the back up camera has presented a black or blue screen. Ford has not found a solution in over a year. Prior to purchase I was not informed of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544167September 12, 2023
SUSPENSION
AT MY 10,000 MILE SERVICE, ON JUNE 08, 2023, I WAS TOLD THAT THE REAR SHOCKS WERE LEAKING. I WAS ALSO TOLD BY THE FORD DEALERSHIP THAT THEY NEEDED TO BE REPLACED BUT WERE ON BACK ORDER DUE TO THE LARGE NUMBER OF SHOCKS THAT HAVE FAILED ON THIS MODEL VEHICLE. IT IS NOW SEPTEMBER 12, 2023 AND THE SHOCKS ARE STILL ON BACK ORDER AND I NOW HAVE 14,500 MI ON THE VEHICLE. OVER 3 MONTHS AND ADDITIONAL 4,500 MILES ON DEFECTIVE SHOCKS THAT ARE STILL ON BACK ORDER SEEMS LIKE A SAFETY ISSUE TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543004September 6, 2023
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
While merging on to the freeway, while trying to achieve freeway speed, the Explorer lost all power for about 10 seconds. During that time, multiple error messages appeared on my dashboard. The messages included "Pre-Collision Assist Not Available" and "See Manual". Several Error message were sent to my FordPass app. The messages include: 1."Service Engine Soon Warning - The powertrain control system speed sensors have detected the transmission did not achieve the gear expected and may be slipping internally..." 2."Service Engine Soon Warning - The powertrain control system has detected an internal PCM communication error. The PCM will invoked failure mode effects management (FMEM) operating strategy that maintains limited vehicle function..." 3."Pre- Collision Assist Not Available - The collision warning system has detected either a fault or an obstructed radar sensor". 4. "Powertrain Malfunction/Reduced Power - Illuminates when the system has detected a powertrain or a four-wheel drive fault. I was almost rear ended because I could not achieve freeway speed while merging onto the freeway. The vehicle has been at the dealership for 3 days. I am still waiting to find out what the diagnosis is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542475September 4, 2023
POWER TRAIN
While driving a significant rumble and vibration occurs under the center console. This typically occurs while coasting, usually around 40 mph. When this occurred on the freeway, I felt I may lose control of the car and immediately exited to slow speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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