Ford Explorer Complaints (1997)

1,773 consumer complaints on file.

#841476June 30, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, PARKING BRAKE:CONVENTIONAL, POWER TRAIN:DRIVELINE:DRIVESHAFT
WHILE DRIVING AT 45 MPH, APPLIED BRAKES, AND THEY WENT STRAIGHT TO THE FLOORBOARD. ALSO, EMERGENCY BRAKE DIDN'T WORK AT ALL, AND CONSUMER IS HAVING PROBLEMS WITH THE DRIVE TRAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841514June 30, 1999
ELECTRICAL SYSTEM:IGNITION:MODULE
WHILE DRIVING AT 70 MPH COMPUTER SHUT DOWN, CAUSING THE CONSUMER TO HAVE NO POWER/NO STEERING AND NO BRAKES. CONSUMER HAD NO PRIOR WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707938June 26, 1999
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THE THROTTLE BODY DESIGN ON 1997 AND 1998 FORD EXPLORERS WITH THE 4.0 LITRE SOHC ENGINE STICKS OR BINDS IN A CLOSED POSITION AFTER THE VEHICLE HAS BEEN PARKED WITH THE ENGINE OFF. WHEN THE ACCELERATOR IS DEPRESSED, THE BIND WILL RESULT IN NO GAS TO THE ENGINE. THEN THE BINDING STOPS AND THE CAR LURCHES FORWARD OFTEN AT SPEEDS HIGH ENOUGH TO CHIRP THE TIRES. THIS CAN BE A DANGERIOUS SITUATION IN TRAFFIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841151June 25, 1999
VEHICLE SPEED CONTROL
COMING TO STOP, APPLYING FOOT ON BRAKES, VEHICLE WILL LUNGE FOWARD, ENGINE WILL REV UP. CONSUMER MUST REAPPLY THE BRAKES IN ORDER TO STOP VEHICLE. DEALERSHIP UNABLE TO CORRECT PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707797June 23, 1999
ENGINE AND ENGINE COOLING:ENGINE
THERE IS A FAULTY TIMING CHAIN WITH THE FORD EXPLORERS. FORD HAS ADMITTED THAT THEY KNOW THERE IS A PROBLEM. THEY ALSO SAID THERE IS NO FIX RIGHT NOW. THIS HAS BEEN GOING ON FOR OVER A YEAR. THE PROBLEM HAS GOTTEN SO BAD THAT THEY ARE REPLACING THE ENGINE. THEY CAN NOT GUARENTEE ME THAT THIS PROBLEM WILL HAPEN AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840550June 21, 1999
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS TRAVELING AT 40 MPH AND UPON DEPRESSING BRAKE PEDAL VEHICLE CONTINUED TO ACCELERATE TO 70 MPH, CAUSING EXTENDED STOPPING DISTANCE AND UNWANTED SPEED. CONSUMER THEREFORE HAD TO PLACE THE VEHICLE IN PARK TO STOP THE VEHICLE. CONSUMER HAS CONTACTED THE DEALER, CONSUMER AWAITING SERVICE FROM MANUFACTURER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707728June 21, 1999
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
IN ADDITION TO THE LOCKS UNLOCKING WHILE VEHILE IS UNATTENDED, THE LOCKS SPORATICALLY CLICK WHILE VEHICLE IS IN MOTION. ALSO, THE LOCKS DON'T LOCK IMMEDIATELY WHEN THE SUV IS PUT IN GEAR, THEY LOCK SOMETIMES UP TO A COUPLE OF MINUTES OF DRIVING. THIS IS A DEFINITE SAFETY ISSUE AS OCCUPANT(S) OF VEHICLE ARE NOT SAFE FROM OUTSIDE GOINGS ON UNLESS VEHICLE IS LOCKED. IN ADDITION, THIS PRESENTS A PROBLEM WITH INSURANCE IF VEHICLE IS STOLEN BECAUSE IT IS UNLOCKED. PLEASE RESPOND DIRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840425June 17, 1999
SUSPENSION:FRONT, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ON-GOING PROBLEM WITH VEHICLE VIBRATING IN FRONT, VIBRATION WOULD COMMENCE WHENEVER TAKING OFF FROM A STOP POSITION OR WHENEVER TRANSMISSION WOULD SHIFT GEAR. VEHICLE HAS BEEN IN AND OUT OF THE SHOP ON FIVE OCCASIONS,CONDITION STILL UNRESOLVED. THE CHECK ENGINE LIGHT ALSO ILLUMINATED, HAD DEALER CHECK VEHICLE AND FOUND THE CV SOLENOID, FTP SENSOR AND THE O2 MONITOR WERE BAD. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840178June 16, 1999
STEERING:RACK AND PINION, STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
RACK AND PINION STEERING IS DEFECTIVE. ALSO, POWER STEERING MAKES LOUD NOISES WHEN TURNING. WOULD LOSE POWER STEERING FLUID. WILL BE TAKING TO DEALER TO HAVE IT CHECKED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#839838June 15, 1999
AIR BAGS:FRONTAL
WHILE DRIVING AT 55 MPH AND TRYING TO AVOID BEING HIT BY ANOTHER VEHICLE, EXPLORER RAN INTO A GUARDRAIL, AND SHOULDER BELT DIDN'T PREVENT CONSUMER FROM HITTING HER HEAD ON WINDSHIELD AND FALLING ON PASSENGER'S SIDE OF VEHICLE. ALSO, DRIVER'S SIDE AIR BAG DIDN'T DEPLOY, ALTHOUGHT THE PASSENGER SIDE AIR BAG DID. *AK *ML
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#839896June 15, 1999
VEHICLE SPEED CONTROL:LINKAGES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN CONSUMER WAS TRYING TO TURN OFF THE ENGINE THE VEHICLE SUDDENLY ACCELERATED. DRIVER COULDN'T STOP VEHICLE BY APPLYING BRAKES, AND HE HAD TO MOVE THE PAWL TO NEUTRAL AND TURN SWITCH OFF. *AK CRUISE CONTROL FAILED. THE ENTIRE KEYLESS ENTRY ELECTRONIC SYSTEM FAILURE CAUSED THE STARTER KEPT TURNING OVER AND OVER, BUT THE ENGINE DID NOT START. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707483June 12, 1999
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
IN FEBRUARY 1998 THE NUMBER 40 AND 50 BEGAN TO DIM IN THE SPEEDOMETER. THE DIMMING HAS SPREAD TROUGHOUT THE INSTRUMENT CLUSTER. AFTER SEVERAL REPAIR ATTEMPTS THE INSTRUMENT CLUSTER WAS REPLACED IN OCTOBER 1998. THE NEW ONE IS WORSE THAN THE ORIGINAL. THE PROBLEM HAS CONTINUED TO SPREAD. AT THE PRESENT TIME ALL NUMBERS IN THE SPEEDOMETER ARE EITHER DIM OR DO NOT LIGHT UP. THE PROBLEM HAS SPREAD TO CONTROLS ON THE STEERING WHEEL, CONTROLS ON THE DOOR, AND THE RADIO. CONTROLS THT DO NOT LIGHT UP AT ALL ARE POWER WINDOW ADJUSTER ON DOOR, KNOB TO TURN ON LIGHTS, GAUGES FOR CONTROLLING THE LIGHT FOR OFF, LOW, OR HIGH, AND THE KNOB TO ADJUST DIMNESS OF INSTRUMNET CLUSTER. FORD HAD AN ENGINEER TO LOOK AT MARCH 31, 1999. HE CONCLUDED NO REAPIRS WERE NEEDED. THE PROBLEM WORSENS DAILY. I AM NOW GOING THROUGH A CASE WITH A DISPUTE SETTLEMENT BOARD. IF THAT FAILS I WILL HAVE TO CONTACT AN ATTORNEY. FORD REFUSES TO MAKE REPAIRS. RENTAL VEHICLES I HAVE RECEIVED FROM THEM HAVE THE SAME PROBLEM. FORD MOTOR COMPNAY CONTINUES TO STATE THEY HAVE SEEN NO OTHER VEHICLE PRODUCED BYTHEM WITH THIS PROBLEM. YOUR DATABASE SUGGESTS OTHERWISE. I WOULD LIKE THE NHTSA TO INVESTIGATE BEFORE SOMEONE IS KILLED DUE TO THIS VEHICLE FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707387June 9, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WAS DRIVING AND CAR STOPPED WITH A CLICKING SOUND. NO PRIOR WARNING WITH ENGINE LIGHTS, ETC. DEALER CLAIMS FAILURE TO CHANGE OIL RESULTED IN ENGINE FAILURE AND THAT ENGINE NEEDS REPLACED AND FORD ALSO DENIED CLAIM TO REPLACE SAID ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837328June 8, 1999
VEHICLE SPEED CONTROL
WHILE SITTING AT A LIGHT VEHICLE SUDDENLY ACCELERATED WITH BRAKES BEING APPLIED, AND WITHOUT DRIVER STEPPING ON THE ACCELERATOR. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#837883June 8, 1999
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TAIL PIPE SEPARATED FROM MUFFLER AND THERE WAS A LOUD NOISE COMING FROM UNDER THE VEHICLE. THERE WAS SOME METAL RUBBING AGAINST THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838966June 7, 1999
VEHICLE SPEED CONTROL
CONSUMER WAS AT A COMPLETE STOP WITH HER FOOT ON TH BRAKES, ALL OF A SUDDEN THE VEHICLE LURCHED FORWARD, RESULTING IN A COLLISION. *AK
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#707274June 7, 1999
VEHICLE SPEED CONTROL
VEHICLE BEGAN TO ACCELERATE RAPIDLY AND COULD NOT BE CONTROLLED BY DRIVER. THE GAS PEDAL WAS NOT BEING PRESSED. THE ONLY WAY THE CAR COULD BE CONTROLLED WAS BY TURNING THE ENGINE OFF AND COASTING TO THE SIDE. THIS WAS A VERY SCARY INCIDENT AND COULD HAVE CAUSED A CRASH AND FATALITIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838736June 2, 1999
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
MULTI-PURPOSE DIRECTIONAL SWITCH, DOES NOT OPERATE THE WINDSHEILD WIPERS PROPERLY, HOWEVER, THE SIGNALS WORK. CONSUMER HAS REPLACED THE SWITCH ONCE BEFORE, AND THE PROBLEM HAS REOCCURRED. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838101May 18, 1999
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER WAS AT STOP SIGN WHEN THERE WAS A LOUD POPPING SOUND AND THE ENGINE SHUT DOWN. TIMING CHAIN BROKE. CONSUMER WAS HEARING POPPING NOISE FOR YEARS, TOOK TO DEALERSHIP AND THEY NEVER WERE ABLE TO DUPLICATE NOISE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#545650May 18, 1999
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
THE DESIGN OF PEDALS ARE TO CLOSE, CAUSING ACCELERATION, ALMOST RESULTING IN COLLISION. *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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