Ford Explorer Complaints (2022)

257 consumer complaints on file.

#11637972January 23, 2025
TIRES
Tire: 275/45/r21 110w all season Reported to authorized dealer (ford dealership) back in November 2024. Authorized representative from Pirelli came out this month to dealership regarding issue. No concern for safety whatsoever. Rep. Only offered maybe 25% that’s with purchasing new set of tires and sending my current tires back. Tires are falling apart in chunks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635503January 12, 2025
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
My wife was driving the car all of a sudden the check engine light came on, and it started to flash on and off. The car started sputtering. She pulled over turned the car off and called me. I informed her to wait a little bit and restart the car. She did – and then the check engine light came on, but was no longer flashing, and a car started running as if no problem. I had the code checked out it is P0300 – which is an error code of random misfire detected in the engine. Fortunately, she was not evolved in an accident, even though she was traveling on the highway. I am taking it to the dealer as his recommended. This happened when the mileage on the odometer read 40,144.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635142January 9, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
An alert often shows up on the dashboard "check headlamp system. See manual". This is occasionally associated with one headlamp not working. This happens on and off. The alert spontaneously turns on, may stay for days or weeks and then spontaneously turns off. Ford dealership service were unable to fix this problem. This has happened multiple times since we purchased the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634961January 8, 2025
AIR BAGS, SEATS, SEAT BELTS
Seat warning module failed. When unbuckling seatbelt car does not recognize you unbuckled, therefore the airbag system does not recognize which seats are occupied. This would also cause a safety concern as you do not have to buckle the seatbelt with no warning or alert there is an issue. Car has been at Ford dealer for service for a month with them failing to find any other vehicle that they can replicate the problem. This is one Ford dealer, but it should be something that is investigated as it might be easily overlooked. Car has been in the dealership for the last month with no answers from Ford or resolution to the safety issue, following Federal regulations the dealer will not release the car back to us as it has a safety system malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634850January 8, 2025
ENGINE
The contact owns a 2022 Ford Explorer. The contact stated that while driving at an undisclosed speed, he heard an abnormal knocking sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the camshaft and timing chain. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633997January 3, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On [XXX] my 2022 Ford Explorer was involved in a collision during my morning commute to work. On [XXX] while stopped at a stoplight across from Sheetz, with the auto brake hold engaged for a minute or two already, my vehicle accelerated forward into the vehicle in front of me. The impact was so sudden that the driver of the vehicle I collided with thought I had been rear ended. While I had contacted my insurance company (Erie Insurance) regarding the collision, I had also reached out to my service center, Laurel Ford (Windber, PA), concerning the incident. Because of my concerns with the auto brake hold and Copilot system with the collision, they had me bring it in on 16 September to run diagnostics. Later that day on the 16th, I had received a phone call from the service tech letting me know that he did find system error logs approx. 40 minutes prior to the collision. He let me know that he was going to keep diagnosing and will be most likely reaching out to his next level service support. The next day on the 17th, the service technician called me back to let me know that when he reported the issue to his support center he was advised to park the vehicle, not let it be driven, and for the service manager to get with me to file a report (Ford reference # XXX). Since that time, nothing more has happened with my Explorer. I have both the current manufacturer's warranty and Ford Protect warranty. The most recent update from Laurel Ford was that Ford Corporate said a Field Service Engineer needed to evaluate the issue. The Laurel Ford Service Center is no longer getting replies from corporate and has a regional manager involved, with no luck so far. It has been an extreme burden and has been beyond stressful using my wife's car for work, l'm in the military and my base is over 40 miles away, while she relies on friends/family to get to her work and also make sure that both of my kids get to their activities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11633578January 2, 2025
POWER TRAIN
The transmission performance is poor, sometimes bordering and dangerous. In reverse you sometimes supply the gas in the car just sits there and doesn’t move and then it will quickly move backwards dangerously. There’s also a hesitation on acceleration and harsh shifting. I’ve had it to the dealer where they reset and reloaded the transmission software, it seem to smooth out the driving a little bit, but it’s been four months and it’s pretty much back the way it was originally, harsh, shifting, delayed power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633053December 30, 2024
SERVICE BRAKES, POWER TRAIN, SUSPENSION
A bolt sheared off of the wheel assembly and got stuck between the rotor and break pad causing damage to rotor and break pad. This has since been repaired by the dealership, I am not aware if it was inspected by the manufacturer. I have pictures of the damage from the dealership. No warning lamps or messages prior to the failure. It was in the dealership 900 miles (3 weeks earlier) for an oil change and tire rotation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632367December 26, 2024
UNKNOWN OR OTHER
I started my car to warm it up because it snowed the night before. When I went to get into my car there was water dripping out of my overhead light. Water and ice was all over my center console. I was parked facing down hill. All of the lights in my car were flickering. My headlights were also flickering I'm assuming because I was parked facing downhill the water ran towards the front of my car. I had it towed to my ford dealership through the Ford app. I called the next day and they told me it was most likely due to a clogged sunroof drain tube and even though my bumper to bumper warranty just expired 20 days before when I financed my lease, the cost of the repairs would be on me because cleaning the drainage tubes is part of routine maintenance. I brought up the fact that I purchased an extended warranty that covered seals and gaskets and they said it didn't cover water leaks. They also told me they wouldn't get around to looking at it until sometime next week and that I couldn't not get a rental until it was diagnosed. So now I am stuck with no vehicle. I have no idea the extent of the damage and I can't afford it fix it since I just put my life savings down as a down-payment on the car on the end of November and have a $335/month car payment for the next 6 years because I thought purchasing my lease would be safe because I know I took care of my car and had it maintenced under fords maintenance schedule.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626629November 21, 2024
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact stated when she was shifting the vehicle into reverse (R), and as she depressed the brake pedal, the vehicle was lunging forward. The contact stated that the failure had occurred following a routine service appointment with a local dealer. The contact stated that the failure was occurring only when she was shifting into reverse (R). The contact stated no warning light was illuminated. The contact stated that she had had a crash in a parking lot after she had shifted to reverse (R). The contact stated that the vehicle lunged forward and the front end crashed into a concrete parking bollard. The contact stated that the front bumper was dented and there was no other damage. The contact stated that she later was in pain and had bruises on her right shoulder and chest. The contact stated that she went to an urgent care facility and was x-rayed. The contact stated that she only had the bruising and no broken ribs or bones. The contact had the vehicle towed to a local dealer, where it was diagnosed and no power train failures were detected. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 15,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11625909November 18, 2024
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625224November 14, 2024
UNKNOWN OR OTHER
Sun roof fabric issue became undone (sags) and blocks view out your rear view mirror.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624212November 8, 2024
ENGINE
On 10/28/2024 at approximately 0515 I was traveling at 51 MPH when my 2022 Ford Explorer King Ranch edition with ~25k miles experienced catastrophic engine failure. The vehicle had no prior indication of failure. No engine light, no warning lights, etc. The vehicle started shaking violently and lost all power. I was able to safely pull to the shoulder of a two-lane road. The vehicle was completely dead and would not start. I am not sure if there was oil or anything leaking as it was dark outside. I called a tow truck and had the car taken to the Ford dealership. After initial inspection, the dealership moved the car to the "heavy maintenance" part of the service department. After a few days, I called to find out what they found and was informed the engine had "thrown a rod" and the entire engine would have to be replaced. After a week and a half, I called back and was told they are still disassembling the engine and their next step will be to submit a "cost cap" to Ford for permission to replace the engine. After researching the issue online, I came across the Safety recall 24V-598 on engine failures in the 3.3L size engine, typically only on police interceptor versions of the Ford Explorer. The information in the recall sounded exactly like what happened to my explorer but was told by the dealer the 3.0L engines were not affected and they had never seen one fail like this. I truly believe the 3.0L engine sizes are affected and the recall should be expanded to include this version of the explorer. I was lucky that I was able to safely drift to the side of the road, however, others may not be that lucky.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622152October 27, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
the entertainment screen goes black. screen has been black for 2 weeks. will still show back up camera when in reverse. screen does not work other than back up camera. unable to change air/heat settings. the back right seat will not lay down. the electrical component will not work. there is no manual way to let down seat. 3rd row seat stuck in up right position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617014September 28, 2024
POWER TRAIN
When engaging the gear from reverse to drive and vice versa. The car rolls even though the display panel shows gear has shifted. Thus the car even rolls forward or backwards post gear shift as it slowly engages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616528September 25, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
When the car is put into reverse. The reverse camera display is delayed in showing or shows a blue screen in lieu of the rear view. It started to happen around the 26 or 28,000 mile mark.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610872August 26, 2024
SERVICE BRAKES
1. I had received a Ford Motor Company Ford Customer Service Division, P.O. Box 19043, Dearborn, Michigan 48121-1904 Safety Recall Notice 23S55/NHTSA Recall 23V675 letter dated November 2023. 2. Below are my responses to above questions... - What component or system failed or malfunctioned, and is it available for inspection upon request? ANSWER: A rear axle bolt may fracture. They have inspected months ago. - How was your safety or the safety of others put at risk? ANSWER: I am concern for my wife's safety. - Has the problem been reproduced or confirmed by a dealer or independent service center? ANSWER: Koons is very aware as I have reached out to service advisors, and sent correspondence (web site emails...don't have copies though) between APR24 - JUL24. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? ANSWER: Yes; months ago. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? ANSWER: Not that we are aware of. Our trigger was the letter sent to us in November 2023. Summary: The letter we received is dated November 2023, we started reaching out to Koons in April 2024, and constantly following up with them. All the same answer...waiting for the part to arrive. That only 5 of these parts come out once a week. I finally gave up in July 2024, as I advised them (by sending web site email, and sending service advisor cell phone a test that we communicate by) that I was going to report to problem to your agency. No response back from either of them. I have written down dates and each time I reached out to them with no luck at all, which is on the original recall letter. To be honest, I am very concern as this is my wife's vehicle to drive. I have advised her to use her parking brake when parking, but understand that there is other impacts if the axle would crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610242August 22, 2024
Chest Clip, Buckle, Harness
No accident, I noticed strap fraying when inspecting the car seat. The lower car seat straps have fraying on them, rendering the car seat unsafe and unusable. My child will not be safe if a car crash would occur, she could potentially be released from the seat. It was reported to evenflo with pictures. They are claiming it is our fault and my 3 year old did it with something sharp. You cannot see the back of the straps as they enter the car seat. We do have photos of the proof. We also know there is an ongoing investigation into evenflo for this very reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607832August 11, 2024
POWER TRAIN
This is a Utility Interceptor used by a police department, and we have two of them. The vehicle stalls out when trying to enter traffic. It will stall for 2 or 3 seconds with the accelerator pressed all the way to the floor. Ford Motor Company released a technical service bulletin and provided a software flash for the transmission. I had the vehicle serviced at Ford in Bloomington, Indiana, but the transmission software flash did not correct the problem. I then returned the vehicle to Ford and stated that it did not solve the problem. The service technician stated that they contacted an engineer, Ford, and they noted that it was the nature of that transmission and that nothing else could be done. The technician also noted that the vehicle will not upshift from 4th gear to 1st gear when trying to accelerate. The bottom line up front is that transmission stalling the way it does is a safety issue for a police department or any driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597994July 1, 2024
SEATS, ELECTRICAL SYSTEM
There’s no accident . The passenger front recliner is stuck in the reclined position ( laying all the way back ). In the seated position , facing forward , the left side of the seat is stuck . The right side near the passenger door wants to come up, but not the left side. The seat is laying down flat in the reclined position . This is a safety issue .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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