Ford Explorer Complaints

917 consumer complaints on file.

#11485351September 19, 2022
POWER TRAIN, SUSPENSION
Ford has started a recall for vehicles with a single bolt in the rear differential mount. This is in reference to the roll away issue as their calling it. Some people have recieved notice for this and others have not. My production date is listed as 8/21. Which I believe is in part of the recall. Even if not this vehicle has only one bolt in the unit and not 2. Which is part of the recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483897September 11, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER
Two issues. 1. After the software update that was supposed to fix the rear camera blue screen issue, it randomly shows a blue screen instead of the camera image when reversing. The issue doesn't correct until the vehicle is turned completely off and restarted. 2. The rear hatch randomly closes when getting items out or putting items in the cargo area. It cracks you on the head and DOES NOT STOP. If you can't get out from under it in time you fall to the ground. More than once it has made me see stars it struck my head so hard. Also sometimes when walking away from the vehicle the hatch will open on its own with no one near it. The dealer tried once to reproduce the issue but didn't happen while they had it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482988September 6, 2022
POWER TRAIN, SERVICE BRAKES
The contact owns a 2021 Ford Explorer. The contact stated that he had received a recall notification for NHTSA Campaign Number: 22V255000 (Power Train). During a routine maintenance check, the recall was serviced; however, upon return of the vehicle, the brake pedal was depressed to the floorboard with the parking brake fault, uphill assist, and ABS warning lights illuminated. The contact also stated that while driving at various speeds, the brake pedal hardened and the vehicle failed to stop as needed. The contact's wife called the dealer and was informed that there were 5 other vehicles that had experienced the same failure. The contact attempted to reach the manufacturer but was unsuccessful. The vehicle was not repaired. The failure mileage was approximately 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482870September 5, 2022
UNKNOWN OR OTHER
Brand new 2022 Ford Explorer Timberline purchased May 14th of this year. While accelerating, our vehicle is giving off strong exhaust fumes through the cabin. The fowl odor coming through the vents made a Carbon monoxide monitor go off. The smells have been intermittent and have no rhyme or reason when this occurs, but only when we are driving wether it's on the freeways, or through residential areas. This has been a consumer safety concern while driving my family around in fumes, since we purchased the vehicle, and to include we've made 8 trips to the dealership and they've attempted to pin point and rectify our complaint and unfortunatley haven't been successful. It has been to another dealership for a second opinion, and they have too, smelled the odors while driving but didn't inspect further. The vehicle only has 5700 miles on it and is not safe to drive. It is back at the dealership we purchased it from, and further diagnosing has been conducted, but the service manager claims they have found no leaks. They also replaced two components under warranty that haven't been related to our complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482246August 31, 2022
SUSPENSION
I have not had an incident but i was told by a Ford dealership that a recall would be applicable to my 2022 Ford Explorer ST-Line, 2.3L engine. The dealer stated that the rear suspension cross member only has one bolt. Ford put out notification to all dealers several months ago that that one bolt may fracture possibly causing the vehicle to not stay stopped while in Park. A fix was to have been provided to dealers in June. I have not received any recall notification as of this date, 31 Aug. Please research this to see if my vehicle is indeed affected by this issue. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481543August 27, 2022
POWER TRAIN
I recently had the recall addressed at my local Ford dealer, Performance Ford in Randolph, NJ. Ford is only allowing dealerships to reprogram the parking break to engage whenever the vehicle is placed in park. If the axle bolt were to shear, it would disengage, allowing the vehicle to roll in park. This remedy does not adequately address the underlying issue- which was the fact that Ford’s Chicago mfg facility used a part designed for the 4-cyl engine power train, not the 4 bolt design required in the Police Interceptor and Explorer ST versions. The police version will be getting the parts upgraded while consumers are left with a band-aid solution. NHTSA should force Ford to address the issue- which is an inadequate bolt configuration for the HP/Torque output of performance version Explorers. This is a safety hazard as the bolt can snap while in use, disconnecting the drive axle from the rear differential.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481488August 27, 2022
POWER TRAIN
My 2021 Ford Explorer should be included in safety recall NHTSA 22V255, Ford recall 22S27, Ford Program 22N06 My vehicle[XXX] was built in September 2021. Ford identified to NHTSA that Explorer vehicles built between June 4 2020 to November 10, 2021 were affected. My vehicle was built during that period. My vehicle has the V6 engine with AWD powertrain. My vehicle has the 52T trailer towing package. Trailer towing will put additional load on the powertrain and the rear axle mounting bolt. The bolt may fracture while towing the trailer leading to a serious injury and personal property damages. I have not received the recall letter from Ford. All letters were supposed to be sent by June 2022. Ford will not include my vehicle in the recall at my request. Ford will not apply the PCM update to automatically engage the electronic parking brake every time the vehicle is shifted into Park (P). Ford will not provide the one-time repair of the for 10 years or 150,000 miles. I'm concerned the vehicle may experience the rear axle mounting bolt fracture. Please help. Thank you. -------------------------------------- Safety Recall 22S27 / NHTSA Recall 22V255 / Customer Satisfaction Program 22N06 Certain 2020-2022 Model Year Explorer Vehicles Rear Axle Bolt Fractures REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the rear axle mounting bolt may fracture during vehicle acceleration. A fractured rear axle bolt will allow the rear axle housing to move out of position, resulting in severe noise and vibration. If the rear axle bolt breaks, the driveshaft/half shafts may become disconnected, resulting in loss of transmission torque to the rear wheels which is necessary to hold the vehicle in park. If the parking brake is not applied, the loss of the primary park torque will allow the vehicle to roll in park increasing the risk of crash and injury. --------------------- INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481233August 25, 2022
POWER TRAIN
Our 2021 Ford Explorer Limited was purchased in December of 2020. It currently has been driven only 6,900 miles. Our apparent transmission problem has occurred three times so far. 1. On 27 June 2022, I experienced the first problem. While turning left on to a four-lane city street, which is largely flat in that area, a loud grinding/ringing sound occurred. Right in the middle of the four-lane street, the transmission dropped into neutral. It scared the crap out of us. We could have been hit by oncoming traffic. I brought it to a stop, then shifted to park and then into drive. We drove away normally as if nothing happened. 2. On 28 July 2022, after having the "bolt failure" recall completed (22S27/22V255/22N06), the transmission again made the loud grinding/ringing sound immediately after accelerating from stopping at a city street intersection. The road grade has a slight incline in the direction we were traveling. The vehicle dropped into neutral, then the newly programmed "auto braking" brought us to an abrupt stop in the middle of this intersection! Again, a scary situation. 3. Today, 25 August 2022, while backing out of our garage today, which has a slight downward driveway, the vehicle did an abrupt stop while halfway out of the garage. The message was "Hill Start Assist Warning." The message on my phone was "The Hill Start Assist System has detected a failure." This is the first and only time that this problem has happened. I think it is related to the problems mentioned above. It is a good thing I was not backing out into a busy street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480875August 23, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
APIM Module failure at 148 miles on a brand new 2022 Explorer XLT. SYNC display went black. No response to touch. No warning lamps or alerts. Radio still plays and can be controlled by steering wheel controls. Contacted dealer and they said to disconnect negative battery terminal for more than 30 minutes. Performed requested action. Display is still dark. No reverse camera or safety (ADAS) functions. Took it to dealer again and they ran diagnostics to determine APIM module failure. So now I have a brand new Explorer with reduced safety features and no center console display. I cannot control any ADAS or radio features. Dealer has no estimated timeline for repair. Dealer also stated that they are getting APIM module failures DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480604August 22, 2022
FORWARD COLLISION AVOIDANCE, BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2022 Ford Explorer. The contact stated while driving at various speeds, the Forward Collision Avoidance system activated without incident. The contact also stated that the Back Over Prevention camera would display several errors while in use. Additionally, the thermostat would indicate the wrong vehicle temperature causing the engine hot warning message to appear on the instrument panel. The thermostat and the Back Over Prevention camera sensors were both replaced. The Forward Collision Avoidance sensors were also replaced; however, the failure returned a month after repair. The manufacturer had been notified of the failure. The vehicle had yet to be repaired. The failure mileage was 7,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478937August 12, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2022 Ford Explorer. The contact stated while his fiancé was at a complete stop, the auto-hold mode designed to maintain the brake pedal depressed was engaged. However, the vehicle accelerated unintendedly and crashed into the rear of the vehicle in front of him. There was no warning light illuminated. The air bags did not deploy. The contact stated it was a minor crash. The contact's fiancé did not sustain any injuries. The driver of the other vehicle sustained unknown injuries and sought medical assistance. A police report was filed. The contact's fiancé was able to drive the vehicle. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 9,980.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11477707August 5, 2022
UNKNOWN OR OTHER
Backup and front cameras are not working consistently. Blue screen shows on display screen. Cannot reproduce at the Ford dealer. Blue screen camera issue started on June 13, 2022. Since then I have had 27 instances to date. There currently is a recall for this same problem on other Ford Explorer's.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477441August 3, 2022
SEATS
The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's and passenger's side rear seats inadvertently moved forward while his children were seated in the seats. The contact was concerned about the safety of his children while riding in the vehicle. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 14,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476589July 29, 2022
STRUCTURE:BODY
Today, in my 2 month old 2022 Ford Explorer ST. The latch that holds/locks the hood (over engine) broke while driving 25 mph on city street and the hood smashed into my front windshield. I have never opened the hood since purchasing the vehicle and the hood ajar light never lite up until after it smashed into my windshield. I took the car to Ford Service and they are deferring responsibility. Even if I wanted to open the hood, I would have to pull the open lever upwards six inches twice to open (which I never did). And even if I accidently opened the hood, the door ajar light should have turned on, which it did not. This was very scary and I am very fortunate I did not run into another vehicle or object since it blocked all viability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475665July 25, 2022
POWER TRAIN
The contact owns a 2022 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474722July 19, 2022
UNKNOWN OR OTHER
On July 10th, 3:45 pm, after being parked in a parking lot for an hour in the sun, I opened the rear driver side door, the moonroof made a "pop" sound, then glass showered down. The glass popped UP, not down, and we were not in motion. Nor had we heard any impacts while driving at any time previously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474263July 16, 2022
POWER TRAIN
The car is struggling to switch gear and loosing power. While I am driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473371July 11, 2022
STRUCTURE:FRAME AND MEMBERS
2021 FORD EXPLORER. CONSUMER WRITES IN REGARD TO ISSUE WITH THE REAR SUBFRAME. THE CONSUMER STATED THE VEHICLE WAS MANUFACTURED WITH AN INCORRECT SUBRAME. THE CONSUMER BELIEVED THE SINGLE BOLTS WILL EVENTUALLY BREAK DUE TO STRESS. THE VEHICLE HAD A RECALL TO REPROGRAM THE PCM TO AUTOMATICALLY APPLY THE PARKING BREAK. THE CONSUMER WAS CONCERNED THE RECALL WOULD NOT STOP THE VEHICLE FROM ROLLING AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473328July 11, 2022
STRUCTURE:BODY
While at a gas station I opened the hood to check the oil, and the hood folded backwards far enough to contact, and destroy the windshield. My wife was cleaning the windshield at the time, and narrowly avoided having her hand/forearm severely injured by the hood. This is not supposed to happen. Whatever mechanism that is meant to prevent an incident like this was either defective, or non existent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471465June 28, 2022
ENGINE
On four occasions over the past 30 days the vehicle has simply lost power while driving. No acceleration and the vehicle coasts to a stop and will not restart. On a few occasions it restarted after some time. Just shutdown while driving down the road. The third time it happened we took to the dealer and they claimed to fix a fuel pump module. It happened again a few days later. Took it back to the dealer and they claimed it was just low on gas even though it’s happened four times and there was gas in the tank. Took it home from the dealer a second time and simply ran it in the driveway for ten minutes and the engine stopped. Tried a second time and same result. Wouldn’t start again for 10 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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